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v3.25.1

Business Segments and Revenue from Contracts with Customers - Segment Results and Reconciliation (Details) - USD ($) $ in Millions | 3 Months Ended |
--- | --- | ---
Mar. 31, 2025 | Mar. 31, 2024 | Dec. 31, 2024
Segment Reporting Information [Line Items] |  |  |
Net interest income (loss) | $ 8,013 | $ 7,488 |
Non-interest income (loss) | 1,987 | 1,914 |
Total net revenue (loss) | 10,000 | 9,402 |
Provision for credit losses | 2,369 | 2,683 |
Non-interest expense | 5,902 | 5,137 |
Income (loss) from continuing operations before income taxes | 1,729 | 1,582 |
Income tax provision (benefit) | 325 | 302 |
Income (loss) from continuing operations, net of tax | 1,404 | 1,280 |
Loans held for investment | 323,598 | 315,154 |
Deposits | 367,464 | 350,969 | $ 362,707
Uncollectible portion of billed finance charges and fees | 705 | 630 |
Operating segments | Credit Card |  |  |
Segment Reporting Information [Line Items] |  |  |
Net interest income (loss) | 5,654 | 5,272 |
Non-interest income (loss) | 1,511 | 1,476 |
Total net revenue (loss) | 7,165 | 6,748 |
Provision for credit losses | 1,926 | 2,259 |
Non-interest expense | 3,638 | 3,229 |
Income (loss) from continuing operations before income taxes | 1,601 | 1,260 |
Income tax provision (benefit) | 382 | 299 |
Income (loss) from continuing operations, net of tax | 1,219 | 961 |
Loans held for investment | 157,189 | 150,594 |
Deposits | 0 | 0 |
Operating segments | Consumer Banking |  |  |
Segment Reporting Information [Line Items] |  |  |
Net interest income (loss) | 1,943 | 2,011 |
Non-interest income (loss) | 183 | 159 |
Total net revenue (loss) | 2,126 | 2,170 |
Provision for credit losses | 301 | 426 |
Non-interest expense | 1,581 | 1,246 |
Income (loss) from continuing operations before income taxes | 244 | 498 |
Income tax provision (benefit) | 58 | 117 |
Income (loss) from continuing operations, net of tax | 186 | 381 |
Loans held for investment | 78,896 | 75,099 |
Deposits | 324,920 | 300,806 |
Operating segments | Commercial Banking |  |  |
Segment Reporting Information [Line Items] |  |  |
Net interest income (loss) | 572 | 599 |
Non-interest income (loss) | 312 | 281 |
Total net revenue (loss) | 884 | 880 |
Provision for credit losses | 142 | (2) |
Non-interest expense | 486 | 515 |
Income (loss) from continuing operations before income taxes | 256 | 367 |
Income tax provision (benefit) | 61 | 87 |
Income (loss) from continuing operations, net of tax | 195 | 280 |
Loans held for investment | 87,513 | 89,461 |
Deposits | 29,984 | 31,082 |
Other |  |  |
Segment Reporting Information [Line Items] |  |  |
Net interest income (loss) | (156) | (394) |
Non-interest income (loss) | (19) | (2) |
Total net revenue (loss) | (175) | (396) |
Provision for credit losses | 0 | 0 |
Non-interest expense | 197 | 147 |
Income (loss) from continuing operations before income taxes | (372) | (543) |
Income tax provision (benefit) | (176) | (201) |
Income (loss) from continuing operations, net of tax | (196) | (342) |
Loans held for investment | 0 | 0 |
Deposits | $ 12,560 | $ 19,081 |

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