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Business Segments and Revenue from Contracts with Customers - Segment Results and Reconciliation (Details) - USD ($)
$ in Millions
 3 Months Ended
Mar. 31, 2025
Mar. 31, 2024
Dec. 31, 2024
Segment Reporting Information [Line Items]      
Net interest income (loss) $ 8,013 $ 7,488  
Non-interest income (loss) 1,987 1,914  
Total net revenue (loss) 10,000 9,402  
Provision for credit losses 2,369 2,683  
Non-interest expense 5,902 5,137  
Income (loss) from continuing operations before income taxes 1,729 1,582  
Income tax provision (benefit) 325 302  
Income (loss) from continuing operations, net of tax 1,404 1,280  
Loans held for investment 323,598 315,154  
Deposits 367,464 350,969 $ 362,707
Uncollectible portion of billed finance charges and fees 705 630  
Operating segments | Credit Card      
Segment Reporting Information [Line Items]      
Net interest income (loss) 5,654 5,272  
Non-interest income (loss) 1,511 1,476  
Total net revenue (loss) 7,165 6,748  
Provision for credit losses 1,926 2,259  
Non-interest expense 3,638 3,229  
Income (loss) from continuing operations before income taxes 1,601 1,260  
Income tax provision (benefit) 382 299  
Income (loss) from continuing operations, net of tax 1,219 961  
Loans held for investment 157,189 150,594  
Deposits 0 0  
Operating segments | Consumer Banking      
Segment Reporting Information [Line Items]      
Net interest income (loss) 1,943 2,011  
Non-interest income (loss) 183 159  
Total net revenue (loss) 2,126 2,170  
Provision for credit losses 301 426  
Non-interest expense 1,581 1,246  
Income (loss) from continuing operations before income taxes 244 498  
Income tax provision (benefit) 58 117  
Income (loss) from continuing operations, net of tax 186 381  
Loans held for investment 78,896 75,099  
Deposits 324,920 300,806  
Operating segments | Commercial Banking      
Segment Reporting Information [Line Items]      
Net interest income (loss) 572 599  
Non-interest income (loss) 312 281  
Total net revenue (loss) 884 880  
Provision for credit losses 142 (2)  
Non-interest expense 486 515  
Income (loss) from continuing operations before income taxes 256 367  
Income tax provision (benefit) 61 87  
Income (loss) from continuing operations, net of tax 195 280  
Loans held for investment 87,513 89,461  
Deposits 29,984 31,082  
Other      
Segment Reporting Information [Line Items]      
Net interest income (loss) (156) (394)  
Non-interest income (loss) (19) (2)  
Total net revenue (loss) (175) (396)  
Provision for credit losses 0 0  
Non-interest expense 197 147  
Income (loss) from continuing operations before income taxes (372) (543)  
Income tax provision (benefit) (176) (201)  
Income (loss) from continuing operations, net of tax (196) (342)  
Loans held for investment 0 0  
Deposits $ 12,560 $ 19,081