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Note 13 - Loans and receivables - Loans and advances to customers (Details) - EUR (€) € in Millions | 12 Months Ended
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Dec. 31, 2017 | Dec. 31, 2016 | Dec. 31, 2015
Disclosure Of Loans And Receivables To Customers Line Items |  |  |
Loans And Receivables | € 431,521 | € 465,977 | € 471,828
Percentage Of Loans And Receivables At Fixed Rate | 38% | 34% | 32%
Percentage Of Loans And Receivables At Variable Rate | 62% | 66% | 68%
Customers [Member] | On demand [Member] |  |  |
Disclosure Of Loans And Receivables To Customers Line Items |  |  |
Loans And Receivables | € 10,560 | € 11,251 | € 11,228
Customers [Member] | Credit Card Debt [Member] |  |  |
Disclosure Of Loans And Receivables To Customers Line Items |  |  |
Loans And Receivables | 15,835 | 16,596 | 16,952
Customers [Member] | Trade Receivables [Member] |  |  |
Disclosure Of Loans And Receivables To Customers Line Items |  |  |
Loans And Receivables | 22,705 | 23,753 | 23,871
Customers [Member] | Financial Lease [Member] |  |  |
Disclosure Of Loans And Receivables To Customers Line Items |  |  |
Loans And Receivables | 8,642 | 9,442 | 9,357
Customers [Member] | Repurchase Agreements [Member] |  |  |
Disclosure Of Loans And Receivables To Customers Line Items |  |  |
Loans And Receivables | 11,554 | 7,291 | 5,052
Customers [Member] | Other Term Loans [Member] |  |  |
Disclosure Of Loans And Receivables To Customers Line Items |  |  |
Loans And Receivables | 313,336 | 339,862 | 341,554
Customers [Member] | Advances That Are Not Loans [Member] |  |  |
Disclosure Of Loans And Receivables To Customers Line Items |  |  |
Loans And Receivables | 4,989 | 6,306 | 6,151
Customers [Member] | Total [Member] |  |  |
Disclosure Of Loans And Receivables To Customers Line Items |  |  |
Loans And Receivables | 387,621 | 414,500 | 414,165
Impaired Loans And Receivables Loans And Advances To Customers | 19,390 | 22,915 | 25,333
Impairment Losses Loans And Advances To Customers | € (12,748) | € (15,974) | € (18,691)

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- Definition The amount of non-derivative financial assets with fixed or determinable payments that are not quoted in an active market, other than: (a) those that the entity intends to sell immediately or in the near term, which shall be classified as held for trading, and those that the entity, upon initial recognition, designates as at fair value through profit or loss; (b) those that the entity, upon initial recognition, designates as available for sale; or (c) those for which the holder may not recover substantially all of its initial investment, other than because of credit deterioration, which shall be classified as available for sale. An interest acquired in a pool of assets that are not loans or receivables (for example, an interest in a mutual fund or a similar fund) is not a loan or receivable. [Refer: Derivative financial assets] + References Reference 1: http://www.xbrl.org/2003/role/disclosureRef -Note Expiry date 2018-01-01 -Name IFRS -Number 7 -IssueDate 2016-01-13 -Paragraph 8 -Subparagraph c -URI http://eifrs.ifrs.org/eifrs/XBRL?type=IFRS&num=7&date=2016-03-30&anchor=para_8_c&doctype=Standard -URIDate 2016-03-31 + Details
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