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Note 14 - Financial assets at amortised cost- Loans and advances to customers (Details) - EUR (€) € in Millions	12 Months Ended
	Dec. 31, 2018	Dec. 31, 2017	Dec. 31, 2016
Disclosure Of Loans And Receivables To Customers Line Items
Impairment loss	€ 208	€ 158	€ 136
Customers [Member] | On demand [Member]
Disclosure Of Loans And Receivables To Customers Line Items
Loans And Receivables	3,641	10,560	11,251
Customers [Member] | Credit Card Debt [Member]
Disclosure Of Loans And Receivables To Customers Line Items
Loans And Receivables	15,445	15,835	16,596
Customers [Member] | Trade Receivables [Member]
Disclosure Of Loans And Receivables To Customers Line Items
Loans And Receivables	17,436	22,705	23,753
Customers [Member] | FinancialLeaseMember [Member]
Disclosure Of Loans And Receivables To Customers Line Items
Loans And Receivables	8,650	8,642	9,442
Customers [Member] | Repurchase Agreements [Member]
Disclosure Of Loans And Receivables To Customers Line Items
Loans And Receivables	294	11,554	7,291
Customers [Member] | Other Term Loans [Member]
Disclosure Of Loans And Receivables To Customers Line Items
Loans And Receivables	324,767	313,336	339,862
Customers [Member] | Advances That Are Not Loans [Member]
Disclosure Of Loans And Receivables To Customers Line Items
Loans And Receivables	3,794	4,989	6,306
Customers [Member] | Total [Member]
Disclosure Of Loans And Receivables To Customers Line Items
Loans And Receivables	374,027	387,621	414,500
Impaired Loans And Receivables	16,349	19,390	22,915
Impairment loss	€ (12,199)	€ (12,748)	€ (15,974)

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- Definition

The moaunt of Impaired Loans And Receivables

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- Definition

The amount recognised as a reduction of the carrying amount of an asset or cash-generating unit to its recoverable amount. [Refer: Carrying amount [member]]

+ References

Reference 1: http://www.xbrl.org/2003/role/disclosureRef
-Name IAS
-Number 36
-IssueDate 2018-01-01
-Paragraph 130
-Subparagraph b
-URI http://eifrs.ifrs.org/eifrs/XBRL?type=IAS&num=36&date=2018-03-01&anchor=para_130_b&doctype=Standard
-URIDate 2018-03-16

Reference 2: http://www.xbrl.org/2003/role/disclosureRef
-Name IAS
-Number 36
-IssueDate 2018-01-01
-Paragraph 130
-Subparagraph d
-Clause ii
-URI http://eifrs.ifrs.org/eifrs/XBRL?type=IAS&num=36&date=2018-03-01&anchor=para_130_d_ii&doctype=Standard
-URIDate 2018-03-16

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- Definition

The amount of non-derivative financial assets with fixed or determinable payments that are not quoted in an active market, other than: (a) those that the entity intends to sell immediately or in the near term, which shall be classified as held for trading, and those that the entity, upon initial recognition, designates as at fair value through profit or loss; (b) those that the entity, upon initial recognition, designates as available for sale; or (c) those for which the holder may not recover substantially all of its initial investment, other than because of credit deterioration, which shall be classified as available for sale. An interest acquired in a pool of assets that are not loans or receivables (for example, an interest in a mutual fund or a similar fund) is not a loan or receivable. [Refer: Derivative financial assets]

+ References

Reference 1: http://www.xbrl.org/2003/role/disclosureRef
-Note Expiry date 2021-01-01
-Name IFRS
-Number 7
-IssueDate 2018-01-01
-Paragraph 8
-Subparagraph c
-URI http://eifrs.ifrs.org/eifrs/XBRL?type=IFRS&num=7&date=2017-03-02&anchor=para_8_c&doctype=Standard&book=b
-URIDate 2018-03-16

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