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Note 44 - Administration Costs (Tables) | 12 Months Ended
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Dec. 31, 2020
Classes Of Employee Benefits Expense |
Personnel Expenses Breakdown |
Personnel expense (Millions of Euros)
| Notes | 2020 | 2019 | 2018
Wages and salaries |  | 3.610 | 4.103 | 4.031
Social security costs |  | 671 | 725 | 670
Defined contribution plan expense | 25 | 72 | 95 | 72
Defined benefit plan expense | 25 | 49 | 49 | 58
Other personnel expense |  | 293 | 379 | 373
Total |  | 4.695 | 5.351 | 5.205
Other Administrative Expenses |
Other administrative expense (Millions of Euros)
|  | 2020 | 2019 | 2018
Technology and systems |  | 1.088 | 1.060 | 1.000
Communications |  | 172 | 181 | 193
Advertising |  | 186 | 250 | 265
Property, fixtures and materials |  | 404 | 477 | 865
Taxes other than income tax |  | 344 | 378 | 395
Surveillance and cash courier services |  | 161 | 188 | 177
Other expense |  | 749 | 885 | 921
Total |  | 3.105 | 3.418 | 3.816

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