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Statement of comprehensive income, profit or loss, by function of expense (Statement) - EUR (€)
 6 Months Ended
Jun. 30, 2021
Jun. 30, 2020
Profit or loss [abstract]    
Interest income € 10,962,000,000 € 11,828,000,000
Interest expense 4,007,000,000 4,267,000,000
Interest income (expense) 6,955,000,000 7,561,000,000
Dividend income 125,000,000 74,000,000
Share of profit (loss) of associates and joint ventures accounted for using equity method (5,000,000) (17,000,000)
Fee and commission income 3,311,000,000 2,987,000,000
Fee and commission expense 996,000,000 929,000,000
Gains or losses on derecognition of financial assets and liabilities not measured at fair value through profit or loss net 121,000,000 202,000,000
Gains or losses on financial liabilities and liabilities held for trading net 463,000,000 270,000,000
Gains (losses) on financial assets not designated as held for sale through profit or loss, mandatorily measured at fair value 280,000,000 129,000,000
Gains or losses on financial assets and liabilities designated at fair value through profit or loss net 96,000,000 203,000,000
Gains (losses) on hedging instrument, fair value hedges (81,000,000) 35,000,000
Gains (losses) on exchange differences on translation, net of tax 206,000,000 176,000,000
Other operating income 340,000,000 221,000,000
Other operating expense 997,000,000 814,000,000
Income arising from insurance contracts 1,350,000,000 1,307,000,000
Expense arising from insurance contracts 909,000,000 765,000,000
Gross profit 10,259,000,000 10,639,000,000
Administration cost 3,983,000,000 3,999,000,000
Employee benefits expense 2,371,000,000 2,385,000,000
Other administrative expense 1,612,000,000 1,614,000,000
Depreciation and amortisation expense 615,000,000 661,000,000
Provision or reversal of provisions 928,000,000 518,000,000
Impairment or reversal of impairment on financial assets not measured at fair value through profit or loss 1,580,000,000 3,572,000,000
Impairment financial assets measured at cost 1,587,000,000 3,502,000,000
Impairment Financial Assets Measured At Fair Value Through Other Comprehensive Income (8,000,000) 70,000,000
Profit (loss) from operating activities 3,153,000,000 1,889,000,000
Impairment or reversal of impairment investments in subsidiaries joint ventures and associates 0 60,000,000
Impairment or reversal of impairment on non financial assets 196,000,000 65,000,000
Impairment tangible assets 158,000,000 62,000,000
Impairment intangible assets 5,000,000 3,000,000
Other impairment non financial assets 33,000,000 0
Gains(losses) on derecognized of non financial assets and subsidiaries net 5,000,000 3,000,000
Negative goodwill recognised in profit and loss 0 0
Profit or loss from non current assets and disposal groups classified as held for sale not qualifying as discontinued operations (73,000,000) (10,000,000)
Profit (loss) before tax 2,889,000,000 1,757,000,000
Tax expense (income) 782,000,000 477,000,000
Profit (loss) from continuing operations 2,107,000,000 1,281,000,000
Profit (loss) from discontinued operations 280,000,000 (2,104,000,000)
Profit (loss) 2,387,000,000 (823,000,000)
Profit (loss), attributable to non-controlling interests 476,000,000 333,000,000
Profit (loss), attributable to owners of parent € 1,911,000,000 € (1,157,000,000)
Basic earnings (loss) per share € 0.26 € (0.20)
Basic earnings (loss) per share from continuing operations 0.21 0.11
Diluted earnings (loss) per share from continuing operations 0.21 0.11
Basic earnings (loss) per share from discontinued operations 0.04 (0.32)
Diluted earnings (loss) per share from discontinued operations € 0.04 € (0.32)