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CONSOLIDATED STATEMENTS OF OPERATIONS - USD ($)
shares in Thousands, $ in Thousands
 3 Months Ended 6 Months Ended
Jun. 30, 2019
Jun. 30, 2018
Jun. 30, 2019
Jun. 30, 2018
Revenues:        
Total revenues $ 117,737 $ 120,602 $ 233,103 $ 243,569
Cost of revenues:        
Total cost of revenues 25,350 25,040 51,523 50,225
Gross profit 92,387 95,562 181,580 193,344
Operating expenses:        
Sales and marketing 48,273 50,978 97,033 102,313
Research and development 27,764 25,082 55,979 48,642
General and administrative 21,180 21,299 43,784 43,471
Total operating expenses 97,217 97,359 196,796 194,426
Loss from operations (4,830) (1,797) (15,216) (1,082)
Interest income, net 3,013 3,223 5,579 5,257
Other income, net 29,431 4,461 28,835 2,867
Income before income taxes 27,614 5,887 19,198 7,042
Provision for income taxes 7,220 1,059 6,710 541
Net income $ 20,394 $ 4,828 $ 12,488 $ 6,501
Basic earnings per share [1] $ 1.99 $ 0.42 $ 1.21 $ 0.57
Weighted average shares outstanding used in computing basic earnings per share 10,240 11,459 10,283 11,453
Diluted earnings per share [1] $ 1.98 $ 0.42 $ 1.21 $ 0.57
Weighted average shares outstanding used in computing diluted earnings per share 10,310 11,493 10,350 11,488
Product licenses        
Revenues:        
Total revenues $ 20,121 $ 19,292 $ 38,412 $ 36,593
Cost of revenues:        
Total cost of revenues 552 1,667 1,071 3,878
Subscription services        
Revenues:        
Total revenues 7,104 7,584 14,248 15,246
Cost of revenues:        
Total cost of revenues 3,489 3,445 7,087 6,694
Total product licenses and subscription services        
Revenues:        
Total revenues 27,225 26,876 52,660 51,839
Cost of revenues:        
Total cost of revenues 4,041 5,112 8,158 10,572
Product support        
Revenues:        
Total revenues 72,978 73,676 144,428 148,091
Cost of revenues:        
Total cost of revenues 7,721 4,810 14,788 9,606
Other services        
Revenues:        
Total revenues 17,534 20,050 36,015 43,639
Cost of revenues:        
Total cost of revenues $ 13,588 $ 15,118 $ 28,577 $ 30,047
[1] Basic and fully diluted earnings per share for class A and class B common stock are the same.