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CONSOLIDATED STATEMENTS OF OPERATIONS - USD ($)
shares in Thousands, $ in Thousands
 3 Months Ended 9 Months Ended
Sep. 30, 2019
Sep. 30, 2018
Sep. 30, 2019
Sep. 30, 2018
Revenues:        
Total revenues $ 119,693 $ 122,152 $ 352,796 $ 365,721
Cost of revenues:        
Total cost of revenues 23,815 23,389 75,338 73,614
Gross profit 95,878 98,763 277,458 292,107
Operating expenses:        
Sales and marketing 43,935 45,429 140,968 147,742
Research and development 27,457 25,829 83,436 74,471
General and administrative 19,900 20,285 63,684 63,756
Total operating expenses 91,292 91,543 288,088 285,969
(Loss) income from operations 4,586 7,220 (10,630) 6,138
Interest income, net 2,941 3,441 8,520 8,698
Other income, net 1,882 798 30,717 3,665
Income before income taxes 9,409 11,459 28,607 18,501
Provision for (benefit from) income taxes (291) (1,240) 6,419 (699)
Net income $ 9,700 $ 12,699 $ 22,188 $ 19,200
Basic earnings per share [1] $ 0.95 $ 1.11 $ 2.16 $ 1.68
Weighted average shares outstanding used in computing basic earnings per share 10,251 11,467 10,273 11,458
Diluted earnings per share [1] $ 0.94 $ 1.10 $ 2.15 $ 1.67
Weighted average shares outstanding used in computing diluted earnings per share 10,309 11,538 10,336 11,502
Product licenses        
Revenues:        
Total revenues $ 18,972 $ 20,264 $ 57,384 $ 56,857
Cost of revenues:        
Total cost of revenues 526 377 1,597 4,255
Subscription services        
Revenues:        
Total revenues 7,894 7,240 22,142 22,486
Cost of revenues:        
Total cost of revenues 3,889 3,259 10,976 9,953
Total product licenses and subscription services        
Revenues:        
Total revenues 26,866 27,504 79,526 79,343
Cost of revenues:        
Total cost of revenues 4,415 3,636 12,573 14,208
Product support        
Revenues:        
Total revenues 72,885 74,463 217,313 222,554
Cost of revenues:        
Total cost of revenues 6,922 5,079 21,710 14,685
Other services        
Revenues:        
Total revenues 19,942 20,185 55,957 63,824
Cost of revenues:        
Total cost of revenues $ 12,478 $ 14,674 $ 41,055 $ 44,721
[1] Basic and fully diluted earnings per share for class A and class B common stock are the same.