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Stock Plans - Deferred Stock Units, Performance Share Units and Restricted Stock (Details) - USD ($)
$ / shares in Units, $ in Millions

12 Months Ended

Dec. 31, 2018

Dec. 31, 2017

Dec. 31, 2016

Number of Shares

Beginning balance (in shares)

7,669,705

7,593,627

9,418,216

Shares granted (in shares)

2,283,832

3,470,323

3,312,141

Vested (in shares)

^[1]

(2,511,992)

(2,622,807)

(3,992,902)

Forfeited (in shares)

^[1]

(882,535)

(771,438)

(1,143,828)

Ending balance (in shares)

6,559,010

7,669,705

7,593,627

Weighted-Average Fair Value Per Share

Beginning balance (in dollars per share)

^[2]

$ 39.74

$ 36.90

$ 33.71

Shares granted (in dollars per share)

^[2]

46.72

42.75

35.65

Vested (in dollars per share)

^[2]

38.91

35.78

28.15

Forfeited (in dollars per share)

^[2]

42.00

38.69

37.58

Ending balance (in dollars per share)

^[2]

$ 42.19

$ 39.74

$ 36.90

Weighted-Average Aggregate Fair Value

Total shares granted

^[2]

$ 107

$ 148

$ 118

Vested

^[2]

98

94

112

Actual tax benefit realized for the tax deductions from the shares vested

$ 3

$ 7

$ 18

Performance share units

Number of Shares

Shares granted (in shares)

1,048,770

1,087,010

1,406,500

Weighted-Average Fair Value Per Share

Shares granted (in dollars per share)

^[2]

$ 51.23

$ 43.14

$ 34.35

Deferred stock units

Number of Shares

Shares granted (in shares)

788,310

845,550

1,040,790

Weighted-Average Fair Value Per Share

Shares granted (in dollars per share)

^[2]

$ 43.51

$ 43.20

$ 39.70

Additional shares granted

Number of Shares

Shares granted (in shares)

^[3]

446,752

1,537,763

864,851

Weighted-Average Fair Value Per Share

Shares granted (in dollars per share)

^[2]

$ 41.78

$ 42.22

$ 32.90

Annual grant to eligible employees

Grant Date

Grant date

Feb. 22, 2018

Feb. 16, 2017

Feb. 22, 2016

[1]	Includes performance share units, deferred stock units and restricted stock. The actual tax benefit realized for the tax deductions from the shares vested totaled $3 million in 2018, $7 million in 2017 and $18 million in 2016.
[2]
[3]	Includes performance share units and deferred stock units.

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