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Stock Plans - Deferred Stock Units, Performance Share Units and Restricted Stock (Details) - USD ($) $ / shares in Units, $ in Millions | 12 Months Ended
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Dec. 31, 2019 | Dec. 31, 2018 | Dec. 31, 2017
Number of Shares |  |  |  |  |  |
Beginning balance (in shares) |  | 6,559,010 | 7,669,705 |  | 7,593,627 |
Shares granted (in shares) |  | 1,763,163 | 2,283,832 |  | 3,470,323 |
Vested (in shares) | [1] | (2,007,848) | (2,511,992) | [2] | (2,622,807) | [2]
Forfeited (in shares) |  | (652,380) | (882,535) | [2] | (771,438) | [2]
Ending balance (in shares) |  | 5,661,945 | 6,559,010 |  | 7,669,705 |
Weighted-Average Fair Value Per Share |  |  |  |  |  |
Beginning balance (in dollars per share) | [3] | $ 42.19 | $ 39.74 |  | $ 36.90 |
Shares granted (in dollars per share) | [3] | 53.69 | 46.72 |  | 42.75 |
Vested (in dollars per share) | [3] | 37.81 | 38.91 |  | 35.78 |
Forfeited (in dollars per share) | [3] | 45.88 | 42.00 |  | 38.69 |
Ending balance (in dollars per share) | [3] | $ 46.90 | $ 42.19 |  | $ 39.74 |
Weighted-Average Aggregate Fair Value |  |  |  |  |  |
Total shares granted |  | $ 95 | $ 107 |  | $ 148 |
Vested |  | 76 | 98 |  | 94 |
Actual tax benefit realized for the tax deductions from the shares vested |  | $ 2 | $ 3 |  | $ 7 |
Performance share units |  |  |  |  |  |
Number of Shares |  |  |  |  |  |
Shares granted (in shares) |  | 891,210 | 1,048,770 |  | 1,087,010 |
Weighted-Average Fair Value Per Share |  |  |  |  |  |
Shares granted (in dollars per share) | [3] | $ 57.91 | $ 51.23 |  | $ 43.14 |
Deferred stock units |  |  |  |  |  |
Number of Shares |  |  |  |  |  |
Shares granted (in shares) |  | 666,880 | 788,310 |  | 845,550 |
Weighted-Average Fair Value Per Share |  |  |  |  |  |
Shares granted (in dollars per share) | [3] | $ 47.72 | $ 43.51 |  | $ 43.20 |
Additional shares granted |  |  |  |  |  |
Number of Shares |  |  |  |  |  |
Shares granted (in shares) | [4] | 205,073 | 446,752 |  | 1,537,763 |
Weighted-Average Fair Value Per Share |  |  |  |  |  |
Shares granted (in dollars per share) | [3] | $ 54.81 | $ 41.78 |  | $ 42.22 |
Annual grant to eligible employees |  |  |  |  |  |
Grant Date |  |  |  |  |  |
Grant date |  | Feb. 22, 2019 | Feb. 22, 2018 |  | Feb. 16, 2017 |
[1] | The actual tax benefit/(expense) realized and recorded in the provision for income taxes for the tax deductions from the shares vested totaled $2 million in 2019, $3 million in 2018 and $7 million in 2017.
[2] | Includes performance share units, deferred stock units and historically granted restricted stock.
[3] | The grant date fair value of performance share units is determined based on the Monte Carlo simulation model for the market-based total shareholder return component and the closing market price of the Company’s stock on the grant date for performance-based components. The Monte Carlo simulation model incorporates the probability of achieving the total shareholder return market condition. Compensation expense is recognized using the grant date fair values regardless of whether the market condition is achieved, so long as the requisite service has been provided.
[4] | Includes performance share units and deferred stock units.

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- Definition The number of equity-based payment instruments, excluding stock (or unit) options, that were forfeited during the reporting period. + References Reference 1: http://fasb.org/us-gaap/role/ref/legacyRef -Publisher FASB -Name Accounting Standards Codification -Topic 718 -SubTopic 10 -Section 50 -Paragraph 2 -Subparagraph (c)(1)(iv)(3) -URI http://asc.fasb.org/extlink&oid=116856206&loc=d3e5070-113901 + Details
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