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UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, DC 20549
______________________________________
FORM 10-Q
______________________________________

☒ | QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the quarterly period ended March 31, 2021
or

☐ | TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the transition period from to
Commission file number 001-09718
The PNC Financial Services Group, Inc.
(Exact name of registrant as specified in its charter)
___________________________________________________________

Pennsylvania |  | 25-1435979
(State or other jurisdiction of incorporation or organization) |  | (I.R.S. Employer Identification No.)

The Tower at PNC Plaza, 300 Fifth Avenue, Pittsburgh, Pennsylvania 15222-2401
(Address of principal executive offices, including zip code)
(888) 762-2265
(Registrant’s telephone number including area code)
(Former name, former address and former fiscal year, if changed since last report)
___________________________________________________________
Securities registered pursuant to Section 12(b) of the Act:

Title of Each Class | Trading Symbol(s) | Name of Each Exchange on Which Registered
Common Stock, par value $5.00 | PNC | New York Stock Exchange
Depositary Shares Each Representing a 1/4,000 Interest in a Share of Fixed-to- Floating Rate Non-Cumulative Perpetual Preferred Stock, Series P | PNC P | New York Stock Exchange

Indicate by check mark whether the registrant: (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes ☒ No ☐
Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files). Yes ☒ No ☐
Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See the definitions of “large accelerated filer”, “accelerated filer”, “smaller reporting company”, and “emerging growth company” in Rule 12b-2 of the Exchange Act.

Large accelerated filer |  | ☒ |  | Accelerated filer |  | ☐
Non-accelerated filer |  | ☐ |  | Smaller reporting company |  | ☐
|  |  |  | Emerging growth company |  | ☐

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ☐
Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act).
Yes ☐ No ☒
As of April 16, 2021, there were 424,858,349 shares of the registrant’s common stock ($5 par value) outstanding.

T HE PNC F INANCIAL S ERVICES G ROUP, I NC.
Cross-Reference Index to First Quarter 2021 Form 10-Q

| Pages
PART I – FINANCIAL INFORMATION |
Item 1. Financial Statements (Unaudited). |
Consolidated Income Statement | 46
Consolidated Statement of Comprehensive Income | 47
Consolidated Balance Sheet | 48
Consolidated Statement of Cash Flows | 49
Notes To Consolidated Financial Statements (Unaudited)
Note 1 Accounting Policies | 51
Note 2 Acquisition and Divestiture Activity | 53
Note 3 Investment Securities | 54
Note 4 Loans and Related Allowance for Credit Losses | 57
Note 5 Loan Sale and Servicing Activities and Variable Interest Entities | 66
Note 6 Goodwill and Mortgage Servicing Rights | 67
Note 7 Leases | 69
Note 8 Commitments | 70
Note 9 Total Equity and Other Comprehensive Income | 71
Note 10 Earnings Per Share | 74
Note 11 Fair Value | 74
Note 12 Financial Derivatives | 82
Note 13 Legal Proceedings | 87
Note 14 Segment Reporting | 88
Note 15 Fee-based Revenue from Contracts with Customers | 90
Note 16 Subsequent Events | 92
Statistical Information (Unaudited) |
Average Consolidated Balance Sheet And Net Interest Analysis | 93
Reconciliation of Taxable-Equivalent Net Interest Income (Non-GAAP) | 95
Glossary | 95
Defined Terms | 95
Acronyms | 95
Item 2. Management’s Discussion and Analysis of Financial Condition and Results of Operations (MD&A). |
Financial Review | 1
Consolidated Financial Highlights | 1
Executive Summary | 3
Consolidated Income Statement Review | 5
Consolidated Balance Sheet Review | 9
Business Segments Review | 13
Risk Management | 21
Recent Regulatory Developments | 40
Critical Accounting Estimates and Judgments | 41
Off-Balance Sheet Arrangements and Variable Interest Entities | 42
Internal Controls and Disclosure Controls and Procedures | 43
Cautionary Statement Regarding Forward-Looking Information | 44
Item 3. Quantitative and Qualitative Disclosures about Market Risk. | 21-40, 51-52 and 82-87
Item 4. Controls and Procedures. | 43
PART II – OTHER INFORMATION |
Item 1. Legal Proceedings. | 96
Item 1A. Risk Factors. | 96
Item 2. Unregistered Sales of Equity Securities and Use of Proceeds. | 96
Item 6. Exhibits. | 97
Exhibit Index | 97
Corporate Information | 97
Signature | 99

MD&A TABLE REFERENCE |
Table | Description | Page
1 | Consolidated Financial Highlights | 1
2 | Summarized Average Balances and Net Interest Income | 6
3 | Noninterest Income | 7
4 | Noninterest Expense | 7
5 | Provision for (Recapture of) Credit Losses | 8
6 | Summarized Balance Sheet Data | 9
7 | Loans | 10
8 | Investment Securities Table | 10
9 | Weighted-Average Expected Maturities of Mortgage and Asset-Backed Debt Securities | 11
10 | Details of Funding Sources | 12
11 | Retail Banking Table | 14
12 | Corporate & Institutional Banking Table | 17
13 | Asset Management Group Table | 20
14 | Details of Loans | 22
15 | Commercial and Industrial Loans by Industry | 22
16 | Commercial Real Estate Loans by Geography and Property Type | 23
17 | Home Equity Loans by Geography and by Lien Type | 25
18 | Residential Real Estate Loans by Geography | 25
19 | Auto Loan Key Statistics | 26
20 | Nonperforming Assets by Type | 27
21 | Change in Nonperforming Assets | 27
22 | Accruing Loans Past Due | 28
23 | Summary of Troubled Debt Restructurings | 29
24 | Consumer Loans in Active Hardship Relief Programs | 30
25 | Allowance for Credit Losses by Loan Class | 31
26 | Loan Charge-Offs and Recoveries | 32
27 | Senior and Subordinated Debt | 33
28 | Credit Ratings for PNC and PNC Bank | 35
29 | Basel III Capital | 36
30 | Interest Sensitivity Analysis | 37
31 | Net Interest Income Sensitivity to Alternative Rate Scenarios | 38
32 | Alternate Interest Rate Scenarios: One Year Forward | 38
33 | Equity Investments Summary | 39

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS TABLE REFERENCE |
Table | Description | Page
34 | Consolidated Income Statement - Discontinued Operations | 53
35 | Investment Securities Summary | 54
36 | Gross Unrealized Loss and Fair Value of Securities Available for Sale Without an Allowance for Credit Losses | 55
37 | Gains (Losses) on Sales of Securities Available for Sale | 55
38 | Contractual Maturity of Debt Securities | 56
39 | Fair Value of Securities Pledged and Accepted as Collateral | 56
40 | Analysis of Loan Portfolio | 58
41 | Nonperforming Assets | 59
42 | Commercial Credit Quality Indicators | 60
43 | Home Equity and Residential Real Estate Credit Quality Indicators | 61
44 | Credit Quality Indicators for Automobile, Credit Card, Education and Other Consumer Loan Classes | 63
45 | Financial Impact and TDRs by Concession Type | 64
46 | Rollforward of Allowance for Credit Losses | 65
47 | Cash Flows Associated with Loan Sale and Servicing Activities | 66
48 | Principal Balance, Delinquent Loans and Net Charge-offs Related to Serviced Loans For Others | 66
49 | Non-Consolidated VIEs | 67
50 | Mortgage Servicing Rights | 68
51 | Commercial Mortgage Servicing Rights – Key Valuation Assumptions | 68
52 | Residential Mortgage Servicing Rights – Key Valuation Assumptions | 69
53 | Lessor Income | 69
54 | Commitments to Extend Credit and Other Commitments | 70
55 | Rollforward of Total Equity | 71
56 | Other Comprehensive Income (Loss) | 72
57 | Accumulated Other Comprehensive Income (Loss) Components | 73
58 | Dividends Per Share | 73
59 | Basic and Diluted Earnings Per Common Share | 74
60 | Fair Value Measurements – Recurring Basis Summary | 75
61 | Reconciliation of Level 3 Assets and Liabilities | 76
62 | Fair Value Measurements – Recurring Quantitative Information | 78
63 | Fair Value Measurements – Nonrecurring | 80
64 | Fair Value Option – Fair Value and Principal Balances | 80
65 | Fair Value Option – Changes in Fair Value | 81
66 | Additional Fair Value Information Related to Other Financial Instruments | 81
67 | Total Gross Derivatives | 83
68 | Gains (Losses) Recognized on Fair Value and Cash Flow Hedges in the Consolidated Income Statement | 84
69 | Hedged Items - Fair Value Hedges | 85
70 | Gains (Losses) on Derivatives Not Designated for Hedging | 85
71 | Derivative Assets and Liabilities Offsetting | 86
72 | Results of Businesses | 89
73 | Retail Banking Noninterest Income Disaggregation | 91
74 | Corporate & Institutional Banking Noninterest Income Disaggregation | 91
75 | Asset Management Group Noninterest Income Disaggregation | 91

FINANCIAL REVIEW
T HE PNC F INANCIAL S ERVICES G ROUP, I NC.
This Financial Review, including the Consolidated Financial Highlights, should be read together with our unaudited Consolidated Financial Statements and unaudited Statistical Information included elsewhere in this Quarterly Report on Form 10-Q (the Report or Form 10-Q) and with Items 6, 7, 8 and 9A of our 2020 Annual Report on Form 10-K (2020 Form 10-K). We have reclassified certain prior period amounts to conform with the current period presentation, which we believe is more meaningful to readers of our consolidated financial statements. For information regarding certain business, regulatory and legal risks, see the following: the Risk Management section of this Financial Review and of Item 7 in our 2020 Form 10-K; Item 1A Risk Factors included in our 2020 Form 10-K; and the Commitments and Legal Proceedings Notes of the Notes To Consolidated Financial Statements included in Item 1 of this Report and Item 8 of our 2020 Form 10-K. Also, see the Cautionary Statement Regarding Forward-Looking Information section in this Financial Review and the Critical Accounting Estimates And Judgments section in this Financial Review and in our 2020 Form 10-K for certain other factors that could cause actual results or future events to differ, perhaps materially, from historical performance and from those anticipated in the forward-looking statements included in this Report. See Note 14 Segment Reporting in the Notes To Consolidated Financial Statements included in this Report for a reconciliation of total business segment earnings to total PNC consolidated net income as reported on a GAAP basis. In this Report, “PNC”, “we” or “us” refers to The PNC Financial Services Group, Inc. and its subsidiaries on a consolidated basis (except when referring to PNC as a public company, its common stock or other securities issued by PNC, which just refer to The PNC Financial Services Group, Inc.). References to The PNC Financial Services Group, Inc. or to any of its subsidiaries are specifically made where applicable.
See page 95 for a glossary of certain terms and acronyms used in this Report.
Table 1: Consolidated Financial Highlights

Dollars in millions, except per share data Unaudited | Three months ended March 31 |  |
2021 | 2020 |  |  |
Financial Results (a) |  |  |  |  |
Revenue |  |  |  |  |
Net interest income | $ | 2,348 |  | $ | 2,511 |  |  |  |
Noninterest income | 1,872 |  | 1,825 |  |  |  |
Total revenue | 4,220 |  | 4,336 |  |  |  |
Provision for (recapture of) credit losses | (551) |  | 914 |  |  |  |
Noninterest expense | 2,574 |  | 2,543 |  |  |  |
Income from continuing operations before income taxes and noncontrolling interests | $ | 2,197 |  | $ | 879 |  |  |  |
Income taxes from continuing operations | 371 |  | 120 |  |  |  |
Net income from continuing operations | $ | 1,826 |  | $ | 759 |  |  |  |
Income from discontinued operations before taxes |  | $ | 181 |  |  |  |
Income taxes from discontinued operations |  | 25 |  |  |  |
Net income from discontinued operations |  | $ | 156 |  |  |  |
Net income | $ | 1,826 |  | $ | 915 |  |  |  |
Less: |  |  |  |  |
Net income attributable to noncontrolling interests | 10 |  | 7 |  |  |  |
Preferred stock dividends (b) | 57 |  | 63 |  |  |  |
Preferred stock discount accretion and redemptions | 1 |  | 1 |  |  |  |
Net income attributable to common shareholders | $ | 1,758 |  | $ | 844 |  |  |  |
Per Common Share |  |  |  |  |
Basic earnings from continuing operations | $ | 4.11 |  | $ | 1.59 |  |  |  |
Basic earnings from discontinued operations |  | 0.37 |  |  |  |
Total basic earnings | $ | 4.11 |  | $ | 1.96 |  |  |  |
Diluted earnings from continuing operations | $ | 4.10 |  | $ | 1.59 |  |  |  |
Diluted earnings from discontinued operations |  | 0.36 |  |  |  |
Total diluted earnings | $ | 4.10 |  | $ | 1.95 |  |  |  |
Cash dividends declared per common share | $ | 1.15 |  | $ | 1.15 |  |  |  |
Effective tax rate from continuing operations (c) | 16.9 | % | 13.7 | % |  |  |
Performance Ratios |  |  |  |  |
Net interest margin (d) | 2.27 | % | 2.84 | % |  |  |
Noninterest income to total revenue | 44 | % | 42 | % |  |  |
Efficiency | 61 | % | 59 | % |  |  |
Return on: |  |  |  |  |
Average common shareholders’ equity | 14.31 | % | 7.51 | % |  |  |
Average assets | 1.58 | % | 0.89 | % |  |  |

(a)The Executive Summary and Consolidated Income Statement Review portions of this Financial Review section provide information regarding items impacting the comparability of the periods presented.
(b)Dividends are payable quarterly other than Series O, Series R and Series S preferred stock, which are payable semiannually, with the Series O payable in different quarters than the Series R and Series S preferred stock.
(c)The effective income tax rates are generally lower than the statutory rate due to the relationship of pretax income to tax credits and earnings that are not subject to tax.
(d)Net interest margin is the total yield on interest-earning assets minus the total rate on interest-bearing liabilities and includes the benefit from use of noninterest-bearing sources. To provide more meaningful comparisons of net interest margins, we use net interest income on a taxable-equivalent basis in calculating average yields used in the calculation of net interest margin by increasing the interest income earned on tax-exempt assets to make it fully equivalent to interest income earned on taxable investments. This adjustment is not permitted under GAAP in the Consolidated Income Statement. For additional information, see Reconciliation of Taxable-Equivalent Net Interest Income (Non-GAAP) in the Statistical Information (Unaudited) section in Item 1 of this Report.
The PNC Financial Services Group, Inc. – Form 10-Q 1

Table 1: Consolidated Financial Highlights (Continued) (a)

Unaudited | March 31 2021 | December 31 2020 | March 31 2020 |
Balance Sheet Data (dollars in millions, except per share data) |  |  |  |
Assets | $ | 474,414 |  | $ | 466,679 |  | $ | 445,493 |  |
Loans | $ | 237,013 |  | $ | 241,928 |  | $ | 264,643 |  |
Allowance for loan and lease losses | $ | 4,714 |  | $ | 5,361 |  | $ | 3,944 |  |
Interest-earning deposits with banks (b) | $ | 86,161 |  | $ | 85,173 |  | $ | 19,986 |  |
Investment securities | $ | 98,255 |  | $ | 88,799 |  | $ | 90,546 |  |
Loans held for sale | $ | 1,967 |  | $ | 1,597 |  | $ | 1,693 |  |
Equity investments | $ | 6,386 |  | $ | 6,052 |  | $ | 4,694 |  |
Asset held for sale (c) |  |  | $ | 8,511 |  |
Mortgage servicing rights | $ | 1,680 |  | $ | 1,242 |  | $ | 1,082 |  |
Goodwill | $ | 9,317 |  | $ | 9,233 |  | $ | 9,233 |  |
Other assets | $ | 30,894 |  | $ | 30,999 |  | $ | 41,556 |  |
Noninterest-bearing deposits | $ | 120,641 |  | $ | 112,637 |  | $ | 81,614 |  |
Interest-bearing deposits | $ | 254,426 |  | $ | 252,708 |  | $ | 223,590 |  |
Total deposits | $ | 375,067 |  | $ | 365,345 |  | $ | 305,204 |  |
Borrowed funds | $ | 33,030 |  | $ | 37,195 |  | $ | 73,399 |  |
Allowance for unfunded lending related commitments | $ | 507 |  | $ | 584 |  | $ | 450 |  |
Total shareholders’ equity | $ | 53,849 |  | $ | 54,010 |  | $ | 49,263 |  |
Common shareholders’ equity | $ | 50,331 |  | $ | 50,493 |  | $ | 45,269 |  |
Accumulated other comprehensive income | $ | 1,290 |  | $ | 2,770 |  | $ | 2,518 |  |
Book value per common share | $ | 118.47 |  | $ | 119.11 |  | $ | 106.70 |  |
Period-end common shares outstanding (in millions) | 425 |  | 424 |  | 424 |  |
Loans to deposits | 63 | % | 66 | % | 87 | % |
Common shareholders’ equity to total assets | 10.6 | % | 10.8 | % | 10.2 | % |
Client Assets (in billions) |  |  |  |
Discretionary client assets under management | $ | 173 |  | $ | 170 |  | $ | 136 |  |
Nondiscretionary client assets under administration | 161 |  | 154 |  | 128 |  |
Total client assets under administration | 334 |  | 324 |  | 264 |  |
Brokerage account client assets | 61 |  | 59 |  | 49 |  |
Total client assets | $ | 395 |  | $ | 383 |  | $ | 313 |  |
Basel III Capital Ratios (d) (e) |  |  |  |
Common equity Tier 1 | 12.6 | % | 12.2 | % | 9.4 | % |
Common equity Tier 1 fully implemented (f) | 12.3 | % | 11.8 | % | 9.2 | % |
Tier 1 risk-based | 13.7 | % | 13.2 | % | 10.5 | % |
Total capital risk-based (g) | 16.0 | % | 15.6 | % | 12.6 | % |
Leverage | 9.7 | % | 9.5 | % | 9.5 | % |
Supplementary leverage | 10.1 | % | 9.9 | % | 7.9 | % |
Asset Quality |  |  |  |
Nonperforming loans to total loans | 0.90 | % | 0.94 | % | 0.62 | % |
Nonperforming assets to total loans, OREO and foreclosed assets | 0.92 | % | 0.97 | % | 0.66 | % |
Nonperforming assets to total assets | 0.46 | % | 0.50 | % | 0.39 | % |
Net charge-offs to average loans (for the three months ended) (annualized) | 0.25 | % | 0.37 | % | 0.35 | % |
Allowance for loan and lease losses to total loans | 1.99 | % | 2.22 % | 1.49 | % |
Allowance for credit losses to total loans (h) | 2.20 | % | 2.46 | % | 1.66 | % |
Allowance for loan and lease losses to nonperforming loans | 220 | % | 235 | % | 240 | % |
Accruing loans past due 90 days or more (in millions) | $ | 479 |  | $ | 509 |  | $ | 534 |  |

(a)The Executive Summary and Consolidated Balance Sheet Review portions of this Financial Review provide information regarding items impacting the comparability of the periods presented.
(b)Amounts include balances held with the Federal Reserve Bank of Cleveland (Federal Reserve Bank) of $85.8 billion, $84.9 billion and $19.6 billion as of March 31, 2021, December 31, 2020 and March 31, 2020, respectively.
(c)Represents our held for sale investment in BlackRock, Inc. In the second quarter of 2020, PNC divested its entire investment in BlackRock. Prior period BlackRock investment balances have been reclassified to the Asset held for sale line in accordance with ASC 205-20, Presentation of Financial Statements - Discontinued Operations. Refer to Note 2 Acquisition and Divestiture Activity in the Notes to Consolidated Financial Statements in Item 1 of this Report for additional details.
(d)All ratios are calculated using the regulatory capital methodology applicable to PNC during each period presented and calculated based on the standardized approach. See Basel III Capital discussion in the Capital Management portion of the Risk Management section of this Financial Review and the capital discussion in the Banking Regulation and Supervision section of Item 1 Business and Item 1A Risk Factors in our 2020 Form 10-K.
2 The PNC Financial Services Group, Inc. – Form 10-Q

(e)Ratios are calculated to reflect PNC's election to adopt the CECL optional five-year transition provision, unless noted differently.
(f)The fully implemented CET1 ratio is calculated to reflect the full impact of CECL and excludes the benefits of the five-year transition provision.
(g)The 2021 and 2020 Basel III Total risk-based capital ratios include nonqualifying trust preferred capital securities of $20 million and $40 million, respectively, that are subject to a phase-out period that runs through 2021.
(h)Calculated as the Allowance for loan and lease losses plus the Allowance for unfunded lending related commitments divided by total loans.
E XECUTIVE S UMMARY
Headquartered in Pittsburgh, Pennsylvania, we are one of the largest diversified financial institutions in the U.S. We have businesses engaged in retail banking, including residential mortgage, corporate and institutional banking and asset management, providing many of our products and services nationally. Our retail branch network is located primarily in markets across the Mid-Atlantic, Midwest and Southeast. We also have strategic international offices in four countries outside the U.S.
Key Strategic Goals
At PNC we manage our company for the long term. We are focused on the fundamentals of growing customers, loans, deposits and revenue and improving profitability, while investing for the future and managing risk, expenses and capital. We continue to invest in our products, markets and brand, and embrace our commitments to our customers, shareholders, employees and the communities where we do business.
We strive to serve our customers and expand and deepen relationships by offering a broad range of deposit, credit and fee-based products and services. We are focused on delivering those products and services to our customers with the goal of addressing their financial objectives and putting customers’ needs first. Our business model is built on customer loyalty and engagement, understanding our customers’ financial goals and offering our diverse products and services to help them achieve financial well-being. Our approach is concentrated on growing and deepening client relationships across our businesses that meet our risk/return measures.
We are focused on our strategic priorities, which are designed to enhance value over the long term, and consist of:
•Expanding our leading banking franchise to new markets and digital platforms,
•Deepening customer relationships by delivering a superior banking experience and financial solutions, and
•Leveraging technology to innovate and enhance products, services, security and processes.
Our capital priorities are to support customers and business investment, maintain appropriate capital in light of economic conditions, the Basel III framework, and other regulatory expectations, and return excess capital to shareholders. For more detail, see the Capital Highlights portion of this Executive Summary, the Liquidity and Capital Management portion of the Risk Management section of this Financial Review and the Supervision and Regulation section in Item 1 Business of our 2020 Form 10-K.
Pending Acquisition of BBVA USA Bancshares, Inc.
On November 16, 2020, PNC announced a definitive agreement with BBVA, S.A. to acquire BBVA, a U.S. financial holding
company conducting its business operations primarily through its U.S. banking subsidiary, BBVA USA, for a fixed purchase price of
$11.6 billion in cash. BBVA USA has over 600 branches in Texas, Alabama, Arizona, California, Florida, Colorado and New Mexico.
The transaction is expected to add approximately $102 billion in total assets, $86 billion of deposits and $66 billion of loans to PNC’s
Consolidated Balance Sheet and to close in mid-2021, subject to customary closing conditions, including receipt of regulatory approvals. Note 2 Acquisition and Divestiture Activity in the Notes to Consolidated Financial Statements in Item 1 of this Report and
our Current Reports on Form 8-K dated November 16, 2020, November 19, 2020 and April 20, 2021 contain additional information regarding this pending acquisition.
Discontinued Operations
In the second quarter of 2020, PNC divested its entire 22.4% equity investment in BlackRock. Net proceeds from the sale were
$14.2 billion with an after-tax gain on sale of $4.3 billion. BlackRock's historical results are reported as discontinued operations. For additional details on the divestiture of our equity investment in BlackRock, see Note 2 Acquisition and Divestiture Activity in the Notes to Consolidated Financial Statements in Item 1 of this Report.
Income Statement Highlights
Net income from continuing operations of $1.8 billion, or $4.10 per diluted common share, for the first quarter of 2021 increased $1.1 billion compared to net income from continuing operations of $0.8 billion, or $1.59 per diluted common share, for the first quarter of 2020 primarily due to a provision recapture, driven by improvements in macroeconomic factors and lower loans outstanding.
•Total revenue decreased $116 million, or 3%, to $4.2 billion.
•Net interest income of $2.3 billion decreased $163 million, or 6%, due to lower yields on earning assets partially offset by lower rates on deposits, higher average earning assets and a decline in borrowing costs and balances.
The PNC Financial Services Group, Inc. – Form 10-Q 3

•Net interest margin decreased to 2.27% compared to 2.84% for the first quarter of 2020 reflecting the impact of higher balances held with the Federal Reserve Bank and lower yields on securities and loans, partially offset by lower rates on deposits.
•Noninterest income increased $47 million, or 3%, to $1.9 billion.
•Provision recapture was $551 million for the first quarter of 2021 driven by improvements in macroeconomic factors and lower loans outstanding. Provision for credit losses for securities and other assets was $28 million for the first quarter of 2021.
•Noninterest expense increased $31 million, or 1%, to $2.6 billion, due to higher deferred compensation, partially offset by lower costs associated with business travel and marketing activity.
For additional detail, see the Consolidated Income Statement Review section of this Financial Review.
Balance Sheet Highlights
Our balance sheet was strong and well positioned at March 31, 2021 and December 31, 2020. In comparison to December 31, 2020:
•Total assets increased $7.7 billion, or 2%, to $474.4 billion.
•Total loans decreased $4.9 billion, or 2%, to $237.0 billion.
•Total commercial loans decreased $2.7 billion, or 2%, to $164.5 billion.
•At March 31, 2021, PNC had $14.0 billion of PPP loans outstanding, $10.1 billion from the first round of PPP and $3.9 billion from the second round.
•Total consumer loans decreased $2.2 billion, or 3%, to $72.5 billion.
•Investment securities increased $9.5 billion, or 11%, to $98.3 billion, resulting from accelerated purchase activity near the end of the first quarter as the interest rate environment improved. Purchase activity was primarily focused on U.S. Treasury and government agency securities as well as agency residential mortgage-backed securities.
•Interest-earning deposits with banks, primarily with the Federal Reserve Bank, increased $1.0 billion to $86.2 billion.
•Total deposits increased $9.7 billion, or 3%, to $375.1 billion due to higher consumer deposits driven by government stimulus payments.
•Borrowed funds decreased $4.2 billion, or 11%, to $33.0 billion reflecting use of liquidity from deposit growth and lower loans outstanding.
For additional detail, see the Consolidated Balance Sheet Review section of this Financial Review.
Credit Quality Highlights
Credit quality metrics in the first quarter of 2021 reflected improvements in the economic environment.
•At March 31, 2021 compared to December 31, 2020:
•Nonperforming assets of $2.2 billion decreased $158 million, or 7%, primarily due to lower commercial nonperforming loans, partially offset by higher consumer nonperforming loans.
•Overall loan delinquencies of $1.1 billion decreased $217 million, or 16%, driven by lower consumer delinquencies primarily in auto and residential real estate loans.
•The ACL related to loans decreased to $5.2 billion, or 2.20% of total loans, at March 31, 2021 compared to $5.9 billion, or 2.46% of total loans, at December 31, 2020. The decrease was primarily related to improvements in macroeconomic factors and lower loans outstanding in the first quarter.
•Net charge-offs were $146 million, or 0.25% of average loans on an annualized basis, in the first quarter of 2021 compared to $212 million, or 0.35%, for the same quarter of 2020.
For additional detail see the Credit Risk Management portion of the Risk Management section of this Financial Review.
Capital Highlights
We maintained our strong capital position.
•The CET1 ratio increased to 12.6% at March 31, 2021 from 12.2% at December 31, 2020.
•Capital benefited from our election of a five-year transition period for CECL's estimated impact on CET1 capital. CECL's estimated impact on CET1 capital is defined as the change in retained earnings at adoption plus or minus 25% of the change in CECL ACL at the balance sheet date compared to CECL ACL at transition. The estimated CECL impact is added to CET1 capital through December 31, 2021, then phased-out over the following three years.
•Common shareholders' equity decreased to $50.3 billion at March 31, 2021, compared to $50.5 billion at December 31, 2020.
•In the first quarter of 2021, PNC returned capital to shareholders through dividends on common shares of $0.5 billion.
4 The PNC Financial Services Group, Inc. – Form 10-Q

•On April 1, 2021, the PNC board of directors declared a quarterly cash dividend on common stock of $1.15 per share payable on May 5, 2021.
•During the first quarter PNC refrained from repurchasing shares and expects to continue to do so for the remainder of the period leading up to the close of our pending BBVA transaction. Following the close, PNC expects to resume repurchases in the second half of 2021.
See the Liquidity and Capital Management portion of the Risk Management section of this Financial Review for more detail on our 2021 liquidity and capital actions as well as our capital ratios.
PNC’s ability to take certain capital actions, including returning capital to shareholders, is subject to PNC meeting or exceeding a stress capital buffer established by the Federal Reserve Board in connection with the Federal Reserve Board's CCAR process. The Federal Reserve also has imposed additional limitations on capital distributions through the second quarter of 2021 by CCAR-participating bank holding companies. For additional information, see Capital Management in the Risk Management section in this Financial Review and the Supervision and Regulation section in Item 1 Business and Item 1A Risk Factors of our 2020 Form 10-K.
Business Outlook
Our forward-looking financial statements are subject to the risk that economic and financial market conditions will be substantially different than those we are currently expecting and do not take into account potential legal and regulatory contingencies. These statements are based on our views, as follows:
•The U.S. economy is in an economic recovery, following a very severe but very short economic contraction in the first half of 2020 due to the COVID-19 pandemic and public health measures to contain it.
•Despite the improvement in the economy since the spring of 2020, economic activity remains below its pre-pandemic level and unemployment remains elevated.
•Growth will pick up in the spring of 2021 as vaccine distribution continues and the federal government provides aid to households, small and medium-sized businesses, and state and local governments. PNC expects real GDP to return to its pre-pandemic level in the third quarter of 2021, and employment in the second half of 2022.
•PNC expects the FOMC to keep the fed funds rate in its current range of 0.00% to 0.25% until at least late 2023.
For the second quarter of 2021 compared to the first quarter of 2021 where appropriate, we expect:
•Average loans to be stable,
•Net interest income to be up approximately 2%,
•Fee income to be up approximately 3% to 5%,
•Other noninterest income to be between $300 million and $350 million,
•Noninterest expense to be stable, and
•Net loan charge-offs to be between $150 million and $200 million.
For the PNC standalone full year 2021, excluding one-time costs related to the BBVA transaction, compared to full year 2020 where appropriate, we expect:
•Average loans to be down approximately 3% to 4%,
•Revenue to be stable,
•Noninterest expense to be stable, and
•The effective tax rate to be 17%.
Assuming a mid-2021 close date and excluding one-time integration costs, we expect the pending BBVA acquisition to be approximately $700 million accretive to PNC’s 2021 pre-tax preprovision net revenue.
See the Cautionary Statement Regarding Forward-Looking Information section in this Financial Review and Item 1A Risk Factors in our 2020 Form 10-K for other factors that could cause future events to differ, perhaps materially, from those anticipated in these forward-looking statements.
C ONSOLIDATED I NCOME S TATEMENT R EVIEW
Our Consolidated Income Statement is presented in Part I, Item 1 of this Report.
Net income from continuing operations of $1.8 billion, or $4.10 per diluted common share for the first quarter of 2021 increased $1.1 billion compared to net income from continuing operations of $0.8 billion, or $1.59 per diluted common share, for the first quarter of 2020. The increase was primarily due to a provision recapture, driven by improvements in macroeconomic factors and lower loans outstanding.
The PNC Financial Services Group, Inc. – Form 10-Q 5

Net Interest Income
Table 2: Summarized Average Balances and Net Interest Income (a)

|  | 2021 |  | 2020 |
Three months ended March 31 Dollars in millions |  | Average Balances |  | Average Yields/ Rates |  | Interest Income/ Expense |  | Average Balances |  | Average Yields/ Rates |  | Interest Income/ Expense |
Assets |  |  |  |  |  |  |  |  |  |  |  |  |
Interest-earning assets |  |  |  |  |  |  |  |  |  |  |  |  |
Investment securities |  | $ | 86,396 |  |  | 1.97 | % |  | $ | 426 |  |  | $ | 84,422 |  |  | 2.78 | % |  | $ | 588 |  |
Loans |  | 238,135 |  |  | 3.38 | % |  | 2,006 |  |  | 243,572 |  |  | 4.08 | % |  | 2,496 |  |
Interest-earning deposits with banks |  | 85,410 |  |  | 0.10 | % |  | 21 |  |  | 17,569 |  |  | 1.27 | % |  | 56 |  |
Other |  | 7,829 |  |  | 2.34 | % |  | 45 |  |  | 9,468 |  |  | 3.51 | % |  | 82 |  |
Total interest-earning assets/interest income |  | $ | 417,770 |  |  | 2.40 | % |  | 2,498 |  |  | $ | 355,031 |  |  | 3.62 | % |  | 3,222 |  |
Liabilities |  |  |  |  |  |  |  |  |  |  |  |  |
Interest-bearing liabilities |  |  |  |  |  |  |  |  |  |  |  |  |
Interest-bearing deposits |  | $ | 252,077 |  |  | 0.06 | % |  | 40 |  |  | $ | 215,336 |  |  | 0.70 | % |  | 375 |  |
Borrowed funds |  | 35,196 |  |  | 1.09 | % |  | 95 |  |  | 57,188 |  |  | 2.18 | % |  | 314 |  |
Total interest-bearing liabilities/interest expense |  | $ | 287,273 |  |  | 0.19 | % |  | 135 |  |  | $ | 272,524 |  |  | 1.00 | % |  | 689 |  |
Net interest margin/income (Non-GAAP) |  |  |  | 2.27 | % |  | 2,363 |  |  |  |  | 2.84 | % |  | 2,533 |  |
Taxable-equivalent adjustments |  |  |  |  |  | (15) |  |  |  |  |  |  | (22) |  |
Net interest income (GAAP) |  |  |  |  |  | $ | 2,348 |  |  |  |  |  |  | $ | 2,511 |  |

(a)Interest income calculated as taxable-equivalent interest income. To provide more meaningful comparisons of interest income and yields for all interest-earning assets, as well as net interest margins, we use interest income on a taxable-equivalent basis in calculating average yields and net interest margins by increasing the interest income earned on tax-exempt assets to make it fully equivalent to interest income earned on taxable investments. This adjustment is not permitted under GAAP on the Consolidated Income Statement. For more information, see Reconciliation of Taxable-Equivalent Net Interest Income (Non-GAAP) in the Statistical Information (Unaudited) section in Item 1 of this Report.
Changes in net interest income and margin result from the interaction of the volume and composition of interest-earning assets and related yields, interest-bearing liabilities and related rates paid, and noninterest-bearing sources of funding. See the Statistical Information (Unaudited) – Average Consolidated Balance Sheet And Net Interest Analysis section of this Report for additional information.
Net interest income decreased $163 million, or 6%, for the first quarter of 2021 compared to the same period in 2020. The decrease was due to lower yields on earning assets partially offset by lower rates on deposits, higher average earning assets and a decline in borrowing costs and balances. Net interest margin decreased 57 basis points reflecting higher balances held with the Federal Reserve Bank and lower yields on securities and loans, partially offset by lower rates on deposits, lower borrowing costs and balances.
Average investment securities increased $2.0 billion, or 2%. The increase was primarily due to an increase in U.S. treasury and government securities partially offset by lower residential mortgage-backed securities. Average investment securities represented 21% of average interest-earning assets for the first quarter of 2021 compared to 24% for the same period in 2020.
Average loans decreased $5.4 billion, or 2%, primarily due to lower consumer loans, partially offset by higher commercial loans as a result of PPP loan originations. Average loans represented 57% of average interest-earning assets for the first quarter of 2021 compared to 69% for the same period in 2020.
Average interest-earning deposits with banks increased $67.8 billion as average balances held with the Federal Reserve Bank increased due to higher deposits.
Average interest-bearing deposits grew $36.7 billion, or 17% due to overall growth in commercial and consumer liquidity. In total, average interest-bearing deposits increased to 88% of average interest-bearing liabilities compared to 79% for the same period in 2020.
Average borrowed funds decreased $22.0 billion, or 38%, primarily due to a decline in FHLB borrowings reflecting the use of liquidity from deposit growth.
Further details regarding average loans and deposits are included in the Business Segments Review section of this Financial Review.
6 The PNC Financial Services Group, Inc. – Form 10-Q

Noninterest Income
Table 3: Noninterest Income

|  | Three months ended March 31 |  |  |
|  |  |  |  |  | Change |  |  |  |  |  |  |
Dollars in millions |  | 2021 |  | 2020 |  | $ |  | % |  |  |  |  |  |  |  |  |
Noninterest income |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Asset management |  | $ | 226 |  |  | $ | 201 |  |  | $ | 25 |  |  | 12 | % |  |  |  |  |  |  |  |  |
Consumer services |  | 384 |  |  | 377 |  |  | 7 |  |  | 2 | % |  |  |  |  |  |  |  |  |
Corporate services |  | 555 |  |  | 526 |  |  | 29 |  |  | 6 | % |  |  |  |  |  |  |  |  |
Residential mortgage |  | 105 |  |  | 210 |  |  | (105) |  |  | (50) | % |  |  |  |  |  |  |  |  |
Service charges on deposits |  | 119 |  |  | 168 |  |  | (49) |  |  | (29) | % |  |  |  |  |  |  |  |  |
Other |  | 483 |  |  | 343 |  |  | 140 |  |  | 41 | % |  |  |  |  |  |  |  |  |
Total noninterest income |  | $ | 1,872 |  |  | $ | 1,825 |  |  | $ | 47 |  |  | 3 | % |  |  |  |  |  |  |  |  |

Noninterest income as a percentage of total revenue was 44% for the first quarter of 2021 compared to 42% for the same period in 2020.
Asset management revenue increased due to the impact of higher average equity markets. PNC's discretionary client assets under management increased to $173 billion at March 31, 2021 from $136 billion at March 31, 2020, primarily driven by higher spot equity markets.
Consumer services revenue increased reflecting higher brokerage fees.
Corporate services revenue increased primarily due to higher revenue from commercial mortgage servicing activities, loan commitment fees and treasury management product revenue.
Residential mortgage revenue decreased driven by lower mortgage servicing rights valuation, net of economic hedge.
Service charges on deposits decreased primarily due to lower transaction volumes.
Other noninterest income increased primarily due to higher private equity revenue and capital markets-related revenue, partially offset by lower net securities gains.
Noninterest Expense
Table 4: Noninterest Expense

|  | Three months ended March 31 |  |  |
|  |  |  |  |  | Change |  |  |  |  |  |  |
Dollars in millions |  | 2021 |  | 2020 |  | $ |  | % |  |  |  |  |  |  |  |  |
Noninterest expense |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Personnel |  | $ | 1,477 |  |  | $ | 1,369 |  |  | $ | 108 |  |  | 8 | % |  |  |  |  |  |  |  |  |
Occupancy |  | 215 |  |  | 207 |  |  | 8 |  |  | 4 | % |  |  |  |  |  |  |  |  |
Equipment |  | 293 |  |  | 287 |  |  | 6 |  |  | 2 | % |  |  |  |  |  |  |  |  |
Marketing |  | 45 |  |  | 58 |  |  | (13) |  |  | (22) | % |  |  |  |  |  |  |  |  |
Other |  | 544 |  |  | 622 |  |  | (78) |  |  | (13) | % |  |  |  |  |  |  |  |  |
Total noninterest expense |  | $ | 2,574 |  |  | $ | 2,543 |  |  | $ | 31 |  |  | 1 | % |  |  |  |  |  |  |  |  |

The increase in noninterest expense is due to higher personnel expense, reflecting higher deferred compensation and benefits expense, partially offset by lower costs associated with business travel and marketing activity.
Effective Income Tax Rate
The effective income tax rate from continuing operations was 16.9% in the first quarter of 2021 compared to 13.7% in the first quarter of 2020. The increase is primarily due to higher earnings in the first quarter of 2021 and a favorable resolution of certain tax matters in the first quarter of 2020.
The PNC Financial Services Group, Inc. – Form 10-Q 7

Provision For (Recapture of) Credit Losses
Table 5: Provision for (Recapture of) Credit Losses

|  | Three months ended March 31 |  |  |
Dollars in millions |  | 2021 |  | 2020 |  |  |  |  |
Provision for (recapture of) credit losses |  |  |  |  |  |  |  |  |
Loans and leases |  | $ | (502) |  |  | $ | 952 |  |  |  |  |  |
Unfunded lending related commitments |  | (77) |  |  | (47) |  |  |  |  |  |
Investment securities |  | 26 |  |  |  |  |  |  |  |
Other financial assets |  | 2 |  |  | 9 |  |  |  |  |
Total provision for (recapture of) credit losses |  | $ | (551) |  |  | $ | 914 |  |  |  |  |  |

The provision recapture for the first quarter of 2021 reflected improvements in macroeconomic factors and lower loans outstanding.
The Credit Risk Management portion of the Risk Management section of this Financial Review includes additional information regarding factors impacting the provision for (recapture of) credit losses.
Net Income from Discontinued Operations
Net income from discontinued operations was $156 million for the three months ended March 31, 2020. For additional details on the divestiture of our equity investment in BlackRock, see Note 2 Acquisition and Divestiture Activity in the Notes To Consolidated Financial Statements of this Report.
8 The PNC Financial Services Group, Inc. – Form 10-Q

C ONSOLIDATED B ALANCE S HEET R EVIEW
The summarized balance sheet data in Table 6 is based upon our Consolidated Balance Sheet in Part I, Item 1 of this Report.
Table 6: Summarized Balance Sheet Data

| March 31 |  | December 31 |  | Change |
Dollars in millions | 2021 |  | 2020 |  | $ | % |
Assets |  |  |  |  |  |  |
Interest-earning deposits with banks | $ | 86,161 |  |  | $ | 85,173 |  |  | $ | 988 |  | 1 | % |
Loans held for sale | 1,967 |  |  | 1,597 |  |  | 370 |  | 23 | % |
Investment securities | 98,255 |  |  | 88,799 |  |  | 9,456 |  | 11 | % |
Loans | 237,013 |  |  | 241,928 |  |  | (4,915) |  | (2) | % |
Allowance for loan and lease losses | (4,714) |  |  | (5,361) |  |  | 647 |  | 12 | % |
Mortgage servicing rights | 1,680 |  |  | 1,242 |  |  | 438 |  | 35 | % |
Goodwill | 9,317 |  |  | 9,233 |  |  | 84 |  | 1 | % |
Other | 44,735 |  |  | 44,068 |  |  | 667 |  | 2 | % |
Total assets | $ | 474,414 |  |  | $ | 466,679 |  |  | $ | 7,735 |  | 2 | % |
Liabilities |  |  |  |  |  |  |
Deposits | $ | 375,067 |  |  | $ | 365,345 |  |  | $ | 9,722 |  | 3 | % |
Borrowed funds | 33,030 |  |  | 37,195 |  |  | (4,165) |  | (11) | % |
Allowance for unfunded lending related commitments | 507 |  |  | 584 |  |  | (77) |  | (13) | % |
Other | 11,931 |  |  | 9,514 |  |  | 2,417 |  | 25 | % |
Total liabilities | 420,535 |  |  | 412,638 |  |  | 7,897 |  | 2 | % |
Equity |  |  |  |  |  |  |
Total shareholders’ equity | 53,849 |  |  | 54,010 |  |  | (161) |  | — |  |
Noncontrolling interests | 30 |  |  | 31 |  |  | (1) |  | (3) | % |
Total equity | 53,879 |  |  | 54,041 |  |  | (162) |  | — |  |
Total liabilities and equity | $ | 474,414 |  |  | $ | 466,679 |  |  | $ | 7,735 |  | 2 | % |

Our balance sheet was strong and well positioned at March 31, 2021 and December 31, 2020.
•Total assets increased as a result of higher investment securities, partially offset by a decrease in loans.
•Total liabilities increased primarily due to deposit growth reflecting customer liquidity accumulation, partially offset by lower borrowed funds.
•Total equity decreased primarily due to lower AOCI and dividends on common and preferred stock, partially offset by higher net income.
The ACL related to loans totaled $5.2 billion at March 31, 2021, a decrease of $0.7 billion since December 31, 2020. The decrease was attributable to lower expected losses within the loan portfolio, resulting in a $0.6 billion provision recapture for credit losses and net charge-offs of $0.1 billion. The provision recapture primarily reflected improvements in macroeconomic factors and lower loans outstanding. See the following for additional information regarding our ACL related to loans:
•Allowance for Credit Losses in the Credit Risk Management section of this Financial Review, and
•Note 4 Loans and Related Allowance for Credit Losses in the Notes To Consolidated Financial Statements included in this Report.
The following discussion provides additional information about the major components of our balance sheet. Information regarding our capital and regulatory compliance is included in the Liquidity and Capital Management portion of the Risk Management section in this Financial Review and in Note 20 Regulatory Matters in the Notes To Consolidated Financial Statements included in our 2020 Form 10-K.
The PNC Financial Services Group, Inc. – Form 10-Q 9

Loans
Table 7: Loans

| March 31 |  | December 31 |  | Change |
Dollars in millions | 2021 |  | 2020 |  | $ | % |
Commercial |  |  |  |  |  |  |
Commercial and industrial | $ | 129,798 |  |  | $ | 132,073 |  |  | $ | (2,275) |  | (2) | % |
Commercial real estate | 28,319 |  |  | 28,716 |  |  | (397) |  | (1) | % |
Equipment lease financing | 6,389 |  |  | 6,414 |  |  | (25) |  | — |  |
Total commercial | 164,506 |  |  | 167,203 |  |  | (2,697) |  | (2) | % |
Consumer |  |  |  |  |  |  |
Home equity | 23,493 |  |  | 24,088 |  |  | (595) |  | (2) | % |
Residential real estate | 22,418 |  |  | 22,560 |  |  | (142) |  | (1) | % |
Automobile | 13,584 |  |  | 14,218 |  |  | (634) |  | (4) | % |
Credit card | 5,675 |  |  | 6,215 |  |  | (540) |  | (9) | % |
Education | 2,842 |  |  | 2,946 |  |  | (104) |  | (4) | % |
Other consumer | 4,495 |  |  | 4,698 |  |  | (203) |  | (4) | % |
Total consumer | 72,507 |  |  | 74,725 |  |  | (2,218) |  | (3) | % |
Total loans | $ | 237,013 |  |  | $ | 241,928 |  |  | $ | (4,915) |  | (2) | % |

Commercial loans decreased reflecting lower utilization of loan commitments and softer loan demand. At March 31, 2021, PNC had $14.0 billion of PPP loans outstanding, $10.1 billion from the first round of PPP and $3.9 billion from the second round. PPP loans outstanding at December 31, 2020 were $12.0 billion.
For commercial and industrial loans by industry and commercial real estate loans by geography and property type, see Loan Portfolio Characteristics and Analysis in the Credit Risk Management portion of the Risk Management section of this Financial Review.
Total consumer loans declined as paydowns outpaced new originations.
For information on our home equity and residential real estate portfolios, including loans by geography, and our auto loan portfolio, see Loan Portfolio Characteristics and Analysis in the Credit Risk Management portion of the Risk Management section in this Financial Review.
For additional information regarding our loan portfolio see Note 4 Loans and Related Allowance for Credit Losses in the Notes To Consolidated Financial Statements included in this Report.
Investment Securities
Investment securities of $98.3 billion at March 31, 2021 increased $9.5 billion, or 11%, compared to December 31, 2020, resulting from accelerated purchase activity near the end of the first quarter as the interest rate environment improved. Purchase activity was primarily focused on U.S. Treasury and government agency securities as well as agency residential mortgage-backed securities.
The level and composition of the investment securities portfolio fluctuates over time based on many factors including market conditions, loan and deposit growth, and balance sheet management activities. We manage our investment securities portfolio to optimize returns, while providing a reliable source of liquidity for our banking and other activities, considering the LCR and other internal and external guidelines and constraints.
10 The PNC Financial Services Group, Inc. – Form 10-Q

Table 8: Investment Securities

| March 31, 2021 |  | December 31, 2020 |  | Ratings (a) as of March 31, 2021 |
Dollars in millions | Amortized Cost (b) |  | Fair Value |  | Amortized Cost (b) |  | Fair Value |  | AAA/ AA |  | A |  | BBB |  | BB and Lower |  | No Rating |
U.S. Treasury and government agencies | $ | 26,470 |  |  | $ | 26,824 |  |  | $ | 20,616 |  |  | $ | 21,631 |  |  | 100 | % |  |  |  |  |  |  |  |  |
Agency residential mortgage-backed | 50,499 |  |  | 51,554 |  |  | 47,355 |  |  | 48,911 |  |  | 100 | % |  |  |  |  |  |  |  |  |
Non-agency residential mortgage-backed | 1,181 |  |  | 1,424 |  |  | 1,272 |  |  | 1,501 |  |  | 9 | % |  | 1 | % |  | 2 | % |  | 48 | % |  | 40 | % |
Agency commercial mortgage-backed | 2,219 |  |  | 2,284 |  |  | 2,571 |  |  | 2,688 |  |  | 100 | % |  |  |  |  |  |  |  |  |
Non-agency commercial mortgage-backed (c) | 4,191 |  |  | 4,236 |  |  | 3,678 |  |  | 3,689 |  |  | 88 | % |  | 1 | % |  | 1 | % |  | 4 | % |  | 6 | % |
Asset-backed (d) | 5,969 |  |  | 6,041 |  |  | 5,060 |  |  | 5,150 |  |  | 94 | % |  | 1 | % |  |  |  | 5 | % |  |  |
Other (e) | 5,733 |  |  | 5,995 |  |  | 5,061 |  |  | 5,393 |  |  | 58 | % |  | 25 | % |  | 15 | % |  |  |  | 2 | % |
Total investment securities (f) | $ | 96,262 |  |  | $ | 98,358 |  |  | $ | 85,613 |  |  | $ | 88,963 |  |  | 95 | % |  | 2 | % |  | 1 | % |  | 1 | % |  | 1 | % |

(a)Ratings percentages allocated based on amortized cost, net of allowance for securities.
(b)Amortized cost is presented net of applicable allowance for securities of $108 million and $82 million at March 31, 2021 and December 31, 2020, in accordance with the adoption of the CECL accounting standard.
(c)Collateralized primarily by retail properties, office buildings, lodging properties and multifamily housing.
(d)Collateralized primarily by corporate debt, government guaranteed education loans and other consumer credit products.
(e)Includes state and municipal securities.
(f)Includes available for sale and held to maturity securities, which are recorded on our balance sheet at fair value and amortized cost, respectively.
Table 8 presents the distribution of our total investment securities portfolio by amortized cost and fair value, as well as by credit rating. We have included credit ratings information because we believe that the information is an indicator of the degree of credit risk to which we are exposed. Changes in credit ratings classifications could indicate increased or decreased credit risk and could be accompanied by a reduction or increase in the fair value of our investment securities portfolio. We continually monitor the credit risk in our portfolio and maintain the allowance for securities at an appropriate level to absorb expected credit losses on our investment securities portfolio for the remaining contractual term of the securities adjusted for expected prepayments. See Note 3 Investment Securities in the Notes To Consolidated Financial Statements of this Report for additional details regarding the amount of the allowance for investment securities, respectively.
The duration of investment securities was 3.8 years at March 31, 2021. We estimate that at March 31, 2021 the effective duration of investment securities was 4.1 years for an immediate 50 basis points parallel increase in interest rates and 3.5 years for an immediate 50 basis points parallel decrease in interest rates.
Based on expected prepayment speeds, the weighted-average expected maturity of the investment securities portfolio was 4.3 years at March 31, 2021 compared to 3.4 years at December 31, 2020.
Table 9: Weighted-Average Expected Maturities of Mortgage and Asset-Backed Debt Securities

March 31, 2021 | Years |
Agency residential mortgage-backed | 4.2 |  |
Non-agency residential mortgage-backed | 6.4 |  |
Agency commercial mortgage-backed | 4.5 |  |
Non-agency commercial mortgage-backed | 2.3 |  |
Asset-backed | 2.6 |  |

Additional information regarding our investment securities is included in Note 3 Investment Securities and Note 11 Fair Value in the Notes To Consolidated Financial Statements included in this Report.
The PNC Financial Services Group, Inc. – Form 10-Q 11

Funding Sources
Table 10: Details of Funding Sources

| March 31 |  | December 31 |  | Change |
Dollars in millions | 2021 |  | 2020 |  | $ | % |
Deposits |  |  |  |  |  |  |
Noninterest-bearing | $ | 120,641 |  |  | $ | 112,637 |  |  | $ | 8,004 |  | 7 | % |
Interest-bearing |  |  |  |  |  |  |
Money market | 55,799 |  |  | 59,737 |  |  | (3,938) |  | (7) | % |
Demand | 93,840 |  |  | 92,294 |  |  | 1,546 |  | 2 | % |
Savings | 85,974 |  |  | 80,985 |  |  | 4,989 |  | 6 | % |
Time deposits | 18,813 |  |  | 19,692 |  |  | (879) |  | (4) | % |
Total interest-bearing deposits | 254,426 |  |  | 252,708 |  |  | 1,718 |  | 1 | % |
Total deposits | 375,067 |  |  | 365,345 |  |  | 9,722 |  | 3 | % |
Borrowed funds |  |  |  |  |  |  |
Federal Home Loan Bank borrowings | 1,500 |  |  | 3,500 |  |  | (2,000) |  | (57) | % |
Bank notes and senior debt | 22,139 |  |  | 24,271 |  |  | (2,132) |  | (9) | % |
Subordinated debt | 6,241 |  |  | 6,403 |  |  | (162) |  | (3) | % |
Other | 3,150 |  |  | 3,021 |  |  | 129 |  | 4 | % |
Total borrowed funds | 33,030 |  |  | 37,195 |  |  | (4,165) |  | (11) | % |
Total funding sources | $ | 408,097 |  |  | $ | 402,540 |  |  | $ | 5,557 |  | 1 | % |

Total deposits increased reflecting growth in consumer deposits primarily driven by government stimulus payments.
Borrowed funds decreased due to lower bank notes and senior debt as well as lower FHLB borrowings reflecting the use of liquidity from deposit growth.
The level and composition of borrowed funds fluctuates over time based on many factors including market conditions, loan, investment securities and deposit growth, and capital considerations. We manage our borrowed funds to provide a reliable source of liquidity for our banking and other activities, considering our LCR requirements and other internal and external guidelines and constraints.
See the Liquidity and Capital Management portion of the Risk Management section of this Financial Review for additional information regarding our 2021 liquidity and capital acti vities. See Note 10 Borrowed Funds in the Notes to Consolidated Financial Statements in Item 8 of our 2020 Form 10-K for additional information related to our borrowings.
Shareholders’ Equity
Total shareholders’ equity was $53.8 billion at March 31, 2021, a decrease of $0.2 billion compared to December 31, 2020. The decrease resulted from lower AOCI of $1.5 billion reflecting the impact of higher rates on net unrealized securities gains and common and preferred stock dividends of $0.5 billion, partially offset by net income of $1.8 billion.
During the first quarter, PNC refrained from repurchasing shares and expects to continue to do so for the remainder of the period leading up to the close of our pending BBVA transaction. Following the close, PNC expects to resume repurchases in the second half of 2021.
12 The PNC Financial Services Group, Inc. – Form 10-Q

B USINESS S EGMENTS R EVIEW
We have three reportable business segments:
•Retail Banking
•Corporate & Institutional Banking
•Asset Management Group
Business segment results and a description of each business are included in Note 14 Segment Reporting in the Notes To Consolidated Financial Statements included in Item 1 of this Report. Certain amounts included in this Business Segments Review differ from those amounts shown in Note 14, primarily due to the presentation in this Financial Review of business net interest income on a taxable-equivalent basis.
During the second quarter of 2020, we divested our entire 22.4% investment in BlackRock, which had previously been reported as a separate business segment. See Note 2 Acquisition and Divestiture Activity in the Notes To Consolidated Financial Statements included in Item 1 of this Report for additional information.
Net interest income in business segment results reflects our internal funds transfer pricing methodology. Assets receive a funding charge and liabilities and capital receive a funding credit based on a transfer pricing methodology that incorporates product repricing characteristics, tenor and other factors.
Total business segment financial results differ from total consolidated net income. The impact of these differences is reflected in the “Other” category as shown in Table 72 in Note 14 Segment Reporting in the Notes To Consolidated Financial Statements included in Item 1 of this Report. “Other” includes residual activities that do not meet the criteria for disclosure as a separate reportable business, such as asset and liability management activities including net securities gains or losses, ACL for investment securities, certain trading activities, certain runoff consumer loan portfolios, private equity investments, intercompany eliminations, certain corporate overhead, tax adjustments that are not allocated to business segments, exited businesses and differences between business segment performance reporting and financial statement reporting (GAAP).
The PNC Financial Services Group, Inc. – Form 10-Q 13

Retail Banking
Retail Banking's core strategy is to help all of our consumer and small business customers move financially forward. We aim to grow our primary checking and transaction relationships through strong acquisition and retention. We seek to deepen relationships by meeting the broad range of our customers’ financial needs with savings, liquidity, lending, investment and retirement solutions. A strategic priority for us is to differentiate the customer experience leveraging technology to make banking easier for our customers. A key element of our strategy is to expand the use of lower-cost alternative distribution channels, with an emphasis on digital capabilities, while continuing to optimize the traditional branch network. In addition, we are focused on consistently engaging both our employees and customers, which is a strong driver of customer growth, retention and relationship expansion.
Table 11: Retail Banking Table

(Unaudited) |  |  |  |  |  |  |
Three months ended March 31 |  |  |  |  | Change |
Dollars in millions, except as noted | 2021 |  | 2020 |  | $ | % |
Income Statement |  |  |  |  |  |  |
Net interest income | $ | 1,362 |  |  | $ | 1,456 |  |  | $ | (94) |  | (6) | % |
Noninterest income | 654 |  |  | 788 |  |  | (134) |  | (17) | % |
Total revenue | 2,016 |  |  | 2,244 |  |  | (228) |  | (10) | % |
Provision for (recapture of) credit losses | (257) |  |  | 445 |  |  | (702) |  | (158) | % |
Noninterest expense | 1,476 |  |  | 1,528 |  |  | (52) |  | (3) | % |
Pretax earnings | 797 |  |  | 271 |  |  | 526 |  | 194 | % |
Income taxes | 183 |  |  | 62 |  |  | 121 |  | 195 | % |
Noncontrolling interest | 7 |  |  | 8 |  |  | (1) |  | (13) | % |
Earnings | $ | 607 |  |  | $ | 201 |  |  | $ | 406 |  | 202 | % |
Average Balance Sheet |  |  |  |  |  |  |
Loans held for sale | $ | 891 |  |  | $ | 779 |  |  | $ | 112 |  | 14 | % |
Loans |  |  |  |  |  |  |
Consumer |  |  |  |  |  |  |
Home equity | $ | 21,833 |  |  | $ | 22,736 |  |  | $ | (903) |  | (4) | % |
Residential real estate | 17,468 |  |  | 17,964 |  |  | (496) |  | (3) | % |
Automobile | 13,890 |  |  | 17,096 |  |  | (3,206) |  | (19) | % |
Credit card | 5,819 |  |  | 7,207 |  |  | (1,388) |  | (19) | % |
Education | 2,938 |  |  | 3,343 |  |  | (405) |  | (12) | % |
Other consumer | 1,898 |  |  | 2,533 |  |  | (635) |  | (25) | % |
Total consumer | 63,846 |  |  | 70,879 |  |  | (7,033) |  | (10) | % |
Commercial | 13,743 |  |  | 10,524 |  |  | 3,219 |  | 31 | % |
Total loans | $ | 77,589 |  |  | $ | 81,403 |  |  | $ | (3,814) |  | (5) | % |
Total assets | $ | 92,891 |  |  | $ | 97,062 |  |  | $ | (4,171) |  | (4) | % |
Deposits |  |  |  |  |  |  |
Noninterest-bearing demand | $ | 44,845 |  |  | $ | 32,225 |  |  | $ | 12,620 |  | 39 | % |
Interest-bearing demand | 54,269 |  |  | 42,865 |  |  | 11,404 |  | 27 | % |
Money market | 24,198 |  |  | 22,866 |  |  | 1,332 |  | 6 | % |
Savings | 75,180 |  |  | 62,781 |  |  | 12,399 |  | 20 | % |
Certificates of deposit | 9,742 |  |  | 12,233 |  |  | (2,491) |  | (20) | % |
Total deposits | $ | 208,234 |  |  | $ | 172,970 |  |  | $ | 35,264 |  | 20 | % |
Performance Ratios |  |  |  |  |  |  |
Return on average assets | 2.65 | % |  | 0.84 | % |  |  |  |
Noninterest income to total revenue | 32 | % |  | 35 | % |  |  |  |
Efficiency | 73 | % |  | 68 | % |  |  |  |

14 The PNC Financial Services Group, Inc. – Form 10-Q

At or for three months ended March 31 |  |  |  |  | Change |
Dollars in millions, except as noted | 2021 |  | 2020 |  | $ | % |
Supplemental Noninterest Income Information |  |  |  |  |  |  |
Consumer services | $ | 368 |  |  | $ | 372 |  |  | $ | (4) |  | (1) | % |
Residential mortgage | $ | 105 |  |  | $ | 210 |  |  | $ | (105) |  | (50) | % |
Service charges on deposits | $ | 119 |  |  | $ | 166 |  |  | $ | (47) |  | (28) | % |
Residential Mortgage Information |  |  |  |  |  |  |
Residential mortgage servicing statistics (in billions, except as noted) (a) |  |  |  |  |  |  |
Serviced portfolio balance (b) | $ | 117 |  |  | $ | 118 |  |  | $ | (1) |  | (1) | % |
Serviced portfolio acquisitions | $ | 7 |  |  | $ | 2 |  |  | $ | 5 |  | 250 | % |
MSR asset value (b) | $ | 1.0 |  |  | $ | 0.6 |  |  | $ | 0.4 |  | 67 | % |
MSR capitalization value (in basis points) (b) | 83 |  |  | 51 |  |  | 32 |  | 63 | % |
Servicing income: (in millions) |  |  |  |  |  |  |
Servicing fees, net (c) | $ | 5 |  |  | $ | 44 |  |  | $ | (39) |  | (89) | % |
Mortgage servicing rights valuation, net of economic hedge | $ | 14 |  |  | $ | 101 |  |  | $ | (87) |  | (86) | % |
Residential mortgage loan statistics |  |  |  |  |  |  |
Loan origination volume (in billions) | $ | 4.3 |  |  | $ | 3.2 |  |  | $ | 1.1 |  | 34 | % |
Loan sale margin percentage | 3.28 | % |  | 3.16 | % |  |  |  |
Percentage of originations represented by: |  |  |  |  |  |  |
Purchase volume (d) | 34 | % |  | 36 | % |  |  |  |
Refinance volume | 66 | % |  | 64 | % |  |  |  |
Other Information (b) |  |  |  |  |  |  |
Customer-related statistics (average) |  |  |  |  |  |  |
Non-teller deposit transactions (e) | 66 | % |  | 59 | % |  |  |  |
Digital consumer customers (f) | 79 | % |  | 71 | % |  |  |  |
Credit-related statistics |  |  |  |  |  |  |
Nonperforming assets | $ | 1,229 |  |  | $ | 1,011 |  |  | $ | 218 |  | 22 | % |
Net charge-offs - loans and leases | $ | 108 |  |  | $ | 166 |  |  | $ | (58) |  | (35) | % |
Other statistics |  |  |  |  |  |  |
ATMs | 8,874 |  |  | 9,048 |  |  | (174) |  | (2) | % |
Branches (g) | 2,137 |  |  | 2,277 |  |  | (140) |  | (6) | % |
Brokerage account client assets (in billions) (h) | $ | 61 |  |  | $ | 49 |  |  | $ | 12 |  | 24 | % |

(a)Represents mortgage loan servicing balances for third parties and the related income.
(b)Presented as of period end, except for average customer-related statistics and net charge-offs, which are both shown for the three months ended.
(c)Servicing fees net of impact of decrease in MSR value due to passage of time, including the impact from both regularly scheduled loan payments, prepayments, and loans that were paid down or paid off during the period.
(d)Mortgages with borrowers as part of residential real estate purchase transactions.
(e)Percentage of total consumer and business banking deposit transactions processed at an ATM or through our mobile banking application.
(f)Represents consumer checking relationships that process the majority of their transactions through non-teller channels.
(g)Excludes stand-alone mortgage offices and satellite offices (e.g., drive-ups, electronic branches and retirement centers) that provide limited products and/or services.
(h)Includes cash and money market balances.
Retail Banking earnings for the first quarter of 2021 increased $406 million, or 202%, compared with the first quarter of 2020. The increase was attributable to a provision recapture and lower noninterest expense, partially offset by a decline in total revenue.
Net interest income decreased primarily due to narrower interest rate spreads on the value of deposits and loans, as well as declines in average loan balances, partially offset by growth in average deposit balances.
Noninterest income decreased largely due to declines in residential mortgage revenue, driven by lower revenue from residential mortgage servicing rights valuation, net of economic hedge and lower service charges on deposits driven primarily by lower overdraft instances as a result of higher average deposit account balances due to government stimulus. The decrease in noninterest income was partially offset by the favorable impact of derivative fair value adjustments related to Visa Class B common shares in the first quarter of 2021.
Provision recapture in the first three months of 2021 was driven by improvements in macroeconomic factors and lower loans outstanding.
Noninterest expense decreased primarily as a result of lower customer related transaction costs, personnel, and marketing expenses, partially offset by increased technology investments.
The PNC Financial Services Group, Inc. – Form 10-Q 15

The deposit strategy of Retail Banking is to remain disciplined on pricing and focused on growing and retaining relationship-based balances, executing on market-specific deposit growth strategies and providing a source of low-cost funding and liquidity to PNC. In the first three months of 2021, average total deposits increased compared to the same period in 2020 primarily driven by growth in demand and savings deposits which benefited from the impact of government stimulus payments and lower consumer spending due to the pandemic. Savings and demand deposits also increased due, in part, to a shift from money market deposits to relationship-based savings products.
Retail Banking average total loans decreased in the first three months of 2021 compared with the same period in 2020:
•Average auto loan balances declined due to impacts of the pandemic on the auto industry and proactive credit tightening.
•Average credit card balances decreased due to credit tightening actions taken as a result of the pandemic combined with changes in customer behavior resulting in lower consumer spending and higher balance paydowns driven by government stimulus.
•Average home equity loans decreased as paydowns and payoffs exceeded new originated volume.
•Average other consumer loans declined driven by lower originations due to the pandemic and the effects of government stimulus and credit tightening.
•Average residential real estate loans decreased due to paydowns outpacing originations.
•Average education loans decreased driven by a decline in the runoff portfolio of government guaranteed education loans.
•Average commercial loans increased primarily due to PPP loans.
Our national expansion strategy is designed to grow customers with digitally-led banking and a thin branch network in markets outside of our existing retail branch network and began offering our digital high yield savings deposit product and opened our first solution center in Kansas City. Solution centers are an emerging branch operating model with a distinctive layout, where routine transactions are supported through a combination of technology and skilled banker assistance to create personalized experiences. The primary focus of the solution center is to bring a community element to our digital banking capabilities. The solution center provides a collaborative environment that connects our customers with our digital solutions and services, beyond deposits and withdrawals. In 2020, we expanded into three new markets, Boston, Houston and Nashville and opened seventeen new solution centers. In the first quarter of 2021 we opened three new solution centers, bringing the total open solution centers to 25 within our existing markets of Boston, Dallas/Fort Worth, Houston, Kansas City and Nashville. We also offer digital unsecured installment and small business loans in the expansion markets. Beginning in mid-2021, we expect the BBVA acquisition will accelerate our Retail National expansion efforts to become a coast-to-coast Retail Bank.
Retail Banking continues to enhance the customer experience with refinements to product and service offerings that drive value for consumers and small businesses. We are focused on meeting the financial needs of our customers by providing a broad range of liquidity, banking and investment products. In April 2021, we announced our Low Cash Mode SM Virtual Wallet® feature which will give all Virtual Wallet® customers the ability to avoid unnecessary overdraft fees through real-time intelligent alerts, extra time to prevent or address overdrafts, and controls to choose whether to return certain debits rather than the bank making the decision. During our pre-launch pilot to nearly 20,000 Virtual Wallet® customers, overdraft fees were collectively reduced by more than 60 percent. As a result of these changes, we expect to help Virtual Wallet® customers avoid $125 to $150 million in overdraft fees annually. Our full year 2021 revenue outlook anticipated this fee reduction, and as a result is not impacted by this change. See the Executive Summary section in this Financial Review for additional information on our business outlook.
Retail Banking continued to execute on its strategy of transforming the customer experience through transaction channel migration, branch network and home lending process transformations and multi-channel engagement and service strategies. We are also continually assessing our current branch network for optimization opportunities as usage of alternative channels has increased and as a result have closed 29 branches in the first three months of 2021 consistent with our plan.
•Approximately 79% of consumer customers used non-teller channels for the majority of their transactions in the first three months of 2021 compared with 71% in 2020, in part reflecting consumer transaction behavior changes during the pandemic.
•Deposit transactions via ATM and mobile channels increased to 66% of total deposit transactions in the first three months of 2021 from 59% in 2020, in part reflecting consumer transaction behavior changes during the pandemic.
Retail Banking completed its multi-year initiative to redesign the home lending process, including integrating mortgage and home equity lending into a common platform. Technology enhancements have supported increased residential mortgage origination volume. In addition, we enhanced the home equity origination process to make it easier and to reach additional customers by offering the product in new states. The enhanced product is currently available in 43 states and we are moving toward offering the product in most of the remaining states in 2021. Additional improvements for both mortgage and home equity are planned to continue throughout 2021.
16 The PNC Financial Services Group, Inc. – Form 10-Q

Corporate & Institutional Banking
Corporate & Institutional Banking’s strategy is to be the leading relationship-based provider of traditional banking products and services to its customers through the economic cycles. We aim to grow our market share and drive higher returns by delivering value-added solutions that help our clients better run their organizations, all while maintaining prudent risk and expense management. We continue to focus on building client relationships where the risk-return profile is attractive.
Table 12: Corporate & Institutional Banking Table

(Unaudited) |  |  |  |  |  |  |
Three months ended March 31 |  |  |  |  | Change |
Dollars in millions | 2021 |  | 2020 |  | $ | % |
Income Statement |  |  |  |  |  |  |
Net interest income | $ | 1,001 |  |  | $ | 966 |  |  | $ | 35 |  | 4 | % |
Noninterest income | 807 |  |  | 694 |  |  | 113 |  | 16 | % |
Total revenue | 1,808 |  |  | 1,660 |  |  | 148 |  | 9 | % |
Provision for (recapture of) credit losses | (282) |  |  | 458 |  |  | (740) |  | (162) | % |
Noninterest expense | 711 |  |  | 722 |  |  | (11) |  | (2) | % |
Pretax earnings | 1,379 |  |  | 480 |  |  | 899 |  | 187 | % |
Income taxes | 318 |  |  | 110 |  |  | 208 |  | 189 | % |
Noncontrolling interest | 3 |  |  |  |  | 3 |  | * |
Earnings | $ | 1,058 |  |  | $ | 370 |  |  | $ | 688 |  | 186 | % |
Average Balance Sheet |  |  |  |  |  |  |
Loans held for sale | $ | 691 |  |  | $ | 395 |  |  | $ | 296 |  | 75 | % |
Loans |  |  |  |  |  |  |
Commercial |  |  |  |  |  |  |
Commercial and industrial | $ | 114,944 |  |  | $ | 117,288 |  |  | $ | (2,344) |  | (2) | % |
Commercial real estate | 27,182 |  |  | 26,589 |  |  | 593 |  | 2 | % |
Equipment lease financing | 6,332 |  |  | 7,066 |  |  | (734) |  | (10) | % |
Total commercial | 148,458 |  |  | 150,943 |  |  | (2,485) |  | (2) | % |
Consumer | 9 |  |  | 9 |  |  | — |  | — |  |
Total loans | $ | 148,467 |  |  | $ | 150,952 |  |  | $ | (2,485) |  | (2) | % |
Total assets | $ | 170,531 |  |  | $ | 172,502 |  |  | $ | (1,971) |  | (1) | % |
Deposits |  |  |  |  |  |  |
Noninterest-bearing demand | $ | 66,666 |  |  | $ | 40,651 |  |  | $ | 26,015 |  | 64 | % |
Interest-bearing demand | 28,118 |  |  | 21,101 |  |  | 7,017 |  | 33 | % |
Money market | 33,182 |  |  | 28,468 |  |  | 4,714 |  | 17 | % |
Other | 8,368 |  |  | 7,868 |  |  | 500 |  | 6 | % |
Total deposits | $ | 136,334 |  |  | $ | 98,088 |  |  | $ | 38,246 |  | 39 | % |
Performance Ratios |  |  |  |  |  |  |
Return on average assets | 2.52 | % |  | 0.87 | % |  |  |  |
Noninterest income to total revenue | 45 | % |  | 42 | % |  |  |  |
Efficiency | 39 | % |  | 43 | % |  |  |  |
Other Information |  |  |  |  |  |  |
Consolidated revenue from: (a) |  |  |  |  |  |  |
Treasury Management (b) | $ | 494 |  |  | $ | 491 |  |  | $ | 3 |  | 1 | % |
Capital Markets (b) | $ | 403 |  |  | $ | 344 |  |  | $ | 59 |  | 17 | % |
Commercial mortgage banking activities: |  |  |  |  |  |  |
Commercial mortgage loans held for sale (c) | $ | 30 |  |  | $ | 29 |  |  | $ | 1 |  | 3 | % |
Commercial mortgage loan servicing income (d) | 90 |  |  | 69 |  |  | 21 |  | 30 | % |
Commercial mortgage servicing rights valuation, net of economic hedge (e) | 17 |  |  | 20 |  |  | (3) |  | (15) | % |
Total | $ | 137 |  |  | $ | 118 |  |  | $ | 19 |  | 16 | % |
MSR asset value (f) | $ | 702 |  |  | $ | 477 |  |  | $ | 225 |  | 47 | % |
Average Loans by C&IB business |  |  |  |  |  |  |
Corporate Banking | $ | 74,459 |  |  | $ | 78,057 |  |  | $ | (3,598) |  | (5) | % |
Real Estate | 38,395 |  |  | 37,368 |  |  | 1,027 |  | 3 | % |
Business Credit | 21,552 |  |  | 23,251 |  |  | (1,699) |  | (7) | % |
Commercial Banking | 10,807 |  |  | 7,784 |  |  | 3,023 |  | 39 | % |
Other | 3,254 |  |  | 4,492 |  |  | (1,238) |  | (28) | % |
Total average loans | $ | 148,467 |  |  | $ | 150,952 |  |  | $ | (2,485) |  | (2) | % |
Credit-related statistics |  |  |  |  |  |  |
Nonperforming assets (f) | $ | 658 |  |  | $ | 508 |  |  | $ | 150 |  | 30 | % |
Net charge-offs - loans and leases | $ | 44 |  |  | $ | 50 |  |  | $ | (6) |  | (12) | % |

*- Not Meaningful
The PNC Financial Services Group, Inc. – Form 10-Q 17

(a)See the additional revenue discussion regarding treasury management, capital markets-related products and services, and commercial mortgage banking activities in the Product Revenue section of this Corporate & Institutional Banking section.
(b)Amounts are reported in net interest income and noninterest income.
(c)Represents other noninterest income for valuations on commercial mortgage loans held for sale and related commitments, derivative valuations, originations fees, gains on sale of loans held for sale and net interest income on loans held for sale.
(d)Represents net interest income and noninterest income (primarily in corporate service fees) from loan servicing net of reduction in commercial mortgage servicing rights due to amortization expense and payoffs. Commercial mortgage servicing rights valuation, net of economic hedge is shown separately.
(e)Amounts are reported in corporate service fees.
(f)As of March 31.
Corporate & Institutional Banking earnings for the first quarter of 2021 increased $688 million, or 186%, compared with the first quarter of 2020 driven by a provision recapture and higher total revenue.
Net interest income increased in the comparison primarily due to higher average deposit balances and wider interest rate spreads on the value of loans, partially offset by narrower interest rate spreads on the value of deposits.
Growth in noninterest income in the comparison reflected broad-based increases in capital markets-related revenue, treasury management product revenue and revenue from commercial mortgage banking activities.
Provision recapture in the first three months of 2021 was driven by improvements in macroeconomic factors and lower loans outstanding.
Nonperforming assets at March 31, 2021 increased over the comparative period of 2020 primarily due to higher nonperforming commercial real estate loans, reflecting the impacts of the pandemic.
Noninterest expense decreased in the comparison and included lower costs associated with business travel.
Average loans decreased compared with the three months ended March 31, 2020 due to declines in Corporate Banking and Business Credit, partially offset by increases in Commercial Banking and Real Estate:
•Corporate Banking provides lending, equipment finance, treasury management and capital markets-related products and services to mid-sized and large corporations, and government and not-for-profit entities. Average loans for this business declined reflecting lower average utilization of loan commitments, partially offset by new production, including PPP loan originations.
•Business Credit provides asset-based lending and equipment financing solutions. The loan and lease portfolio is relatively high yielding, with acceptable risk as the loans are mainly secured by marketable collateral. Average loans for this business declined primarily driven by lower average utilization of loan commitments, partially offset by new production, including PPP loan originations.
•Commercial Banking provides lending, treasury management and capital markets-related products and services to smaller corporations and businesses. Average loans for this business increased primarily driven by PPP loan originations, partially offset by lower average utilization of loan commitments and softer new production.
•Real Estate provides banking, financing and servicing solutions for commercial real estate clients across the country. Average loans for this business increased reflecting higher multifamily agency warehouse lending and higher project loans.
The deposit strategy of Corporate & Institutional Banking is to remain disciplined on pricing and focused on growing and retaining relationship-based balances over time, executing on customer and segment-specific deposit growth strategies and continuing to provide funding and liquidity to PNC. Average total deposits increased in the comparison reflecting customers maintaining liquidity due to the economic impacts of the pandemic. We continue to actively monitor the interest rate environment and make adjustments in response to evolving market conditions, bank funding needs and client relationship dynamics.
Corporate & Institutional Banking continues to expand its Corporate Banking business, focused on the middle market and larger sectors. We executed on our expansion plans into the Seattle and Portland markets in 2020, and in 2021, we expect the BBVA acquisition to accelerate our expansion efforts across the Southwest, but this has not changed our strategy regarding our de novo expansion efforts. This follows offices opened in Boston and Phoenix in 2019, Denver, Houston and Nashville in 2018, and Dallas, Kansas City and Minneapolis in 2017. These locations complement Corporate & Institutional Banking national businesses with a significant presence in these cities and build on past successes in the markets where PNC’s retail banking presence was limited, such as in the Southeast. Our full suite of commercial products and services is offered in these locations.
P roduct Revenue
In addition to credit and deposit products for commercial customers, Corporate & Institutional Banking offers other services, including treasury management, capital markets-related products and services and commercial mortgage banking activities, for customers of all business segments. On a consolidated basis, the revenue from these other services is included in net interest income, corporate service fees and other noninterest income. From a business perspective, the majority of the revenue and expense related to these services is reflected in the Corporate & Institutional Banking segment results and the remainder is reflected in the results of other businesses. The
18 The PNC Financial Services Group, Inc. – Form 10-Q

Other Information section in Table 12 includes the consolidated revenue to PNC for these services. A discussion of the consolidated revenue from these services follows.
The Treasury Management business provides payables, receivables, deposit and account services, liquidity and investments, and online and mobile banking products and services to our clients. Treasury management revenue is reported in noninterest income and net interest income. Noninterest income includes treasury management product revenue less earnings credits provided to customers on compensating deposit balances used to pay for products and services. Net interest income primarily includes revenue from all treasury management customer deposit balances. Compared with the first three months of 2020, treasury management revenue was relatively unchanged as higher deposit balances and higher noninterest income was mostly offset by narrower interest rate spreads on the value of deposits.
Capital markets-related products and services include foreign exchange, derivatives, fixed income, securities underwriting, loan syndications, mergers and acquisitions advisory and equity capital markets advisory related services. The increase in capital markets-related revenue in the comparison was primarily driven by higher fixed income trading, equity capital market advisory fees and underwriting fees, partially offset by lower customer-related derivative fees.
Commercial mortgage banking activities include revenue derived from commercial mortgage servicing (both net interest income and noninterest income) and revenue derived from commercial mortgage loans held for sale and related hedges. Total revenue from commercial mortgage banking activities increased in the comparison primarily due to higher commercial mortgage servicing income.
The PNC Financial Services Group, Inc. – Form 10-Q 19

Asset Management Group
Asset Management Group is focused on being a premier bank-held individual and institutional asset manager in each of the markets it serves. The business seeks to deliver high quality banking, trust and investment management services to our high net worth, ultra high net worth and institutional client sectors through a broad array of products and services. Asset Management Group’s priorities are to serve our clients' financial objectives, grow and deepen customer relationships and deliver solid financial performance with prudent risk and expense management.
Table 13: Asset Management Group Table

(Unaudited) |  |  |  |  |  |  |
Three months ended March 31 |  |  |  |  | Change |
Dollars in millions, except as noted | 2021 |  | 2020 |  | $ | % |
Income Statement |  |  |  |  |  |  |
Net interest income | $ | 93 |  |  | $ | 88 |  |  | $ | 5 |  | 6 | % |
Noninterest income | 229 |  |  | 204 |  |  | 25 |  | 12 | % |
Total revenue | 322 |  |  | 292 |  |  | 30 |  | 10 | % |
Provision for (recapture of) credit losses | (9) |  |  | 3 |  |  | (12) |  | * |
Noninterest expense | 202 |  |  | 219 |  |  | (17) |  | (8) | % |
Pretax earnings | 129 |  |  | 70 |  |  | 59 |  | 84 | % |
Income taxes | 30 |  |  | 16 |  |  | 14 |  | 88 | % |
Earnings | $ | 99 |  |  | $ | 54 |  |  | $ | 45 |  | 83 | % |
Average Balance Sheet |  |  |  |  |  |  |
Loans |  |  |  |  |  |  |
Consumer |  |  |  |  |  |  |
Residential real estate | $ | 3,635 |  |  | $ | 2,385 |  |  | $ | 1,250 |  | 52 | % |
Other consumer | 4,008 |  |  | 4,052 |  |  | (44) |  | (1) | % |
Total consumer | 7,643 |  |  | 6,437 |  |  | 1,206 |  | 19 | % |
Commercial | 756 |  |  | 856 |  |  | (100) |  | (12) | % |
Total loans | $ | 8,399 |  |  | $ | 7,293 |  |  | $ | 1,106 |  | 15 | % |
Total assets | $ | 8,873 |  |  | $ | 7,801 |  |  | $ | 1,072 |  | 14 | % |
Deposits |  |  |  |  |  |  |
Noninterest-bearing demand | $ | 1,754 |  |  | $ | 1,468 |  |  | $ | 286 |  | 19 | % |
Interest-bearing demand | 9,104 |  |  | 6,850 |  |  | 2,254 |  | 33 | % |
Money market | 1,520 |  |  | 1,709 |  |  | (189) |  | (11) | % |
Savings | 7,747 |  |  | 7,197 |  |  | 550 |  | 8 | % |
Other | 454 |  |  | 847 |  |  | (393) |  | (46) | % |
Total deposits | $ | 20,579 |  |  | $ | 18,071 |  |  | $ | 2,508 |  | 14 | % |
Performance Ratios |  |  |  |  |  |  |
Return on average assets | 4.52 | % |  | 2.81 | % |  |  |  |
Noninterest income to total revenue | 71 | % |  | 70 | % |  |  |  |
Efficiency | 63 | % |  | 75 | % |  |  |  |
Supplemental Noninterest Income Information |  |  |  |  |  |  |
Asset management fees | $ | 226 |  |  | $ | 201 |  |  | $ | 25 |  | 12 | % |
Other Information |  |  |  |  |  |  |
Nonperforming assets (a) | $ | 68 |  |  | $ | 34 |  |  | $ | 34 |  | 100 | % |
Net charge-offs (recoveries) - loans and leases |  |  | $ | (1) |  |  | $ | (1) |  | (100) | % |
Client Assets Under Administration (in billions) (a) (b) |  |  |  |  |  |  |
Discretionary client assets under management | $ | 173 |  |  | $ | 136 |  |  | $ | 37 |  | 27 | % |
Nondiscretionary client assets under administration | 161 |  |  | 128 |  |  | 33 |  | 26 | % |
Total | $ | 334 |  |  | $ | 264 |  |  | $ | 70 |  | 27 | % |
Discretionary client assets under management |  |  |  |  |  |  |
Personal | $ | 110 |  |  | $ | 84 |  |  | $ | 26 |  | 31 | % |
Institutional | 63 |  |  | 52 |  |  | 11 |  | 21 | % |
Total | $ | 173 |  |  | $ | 136 |  |  | $ | 37 |  | 27 | % |

* - Not meaningful
(a)As of March 31.
(b)Excludes brokerage account client assets.
Asset Management Group earnings for the first quarter of 2021 increased $45 million, or 83%, compared with the first quarter of 2020. The increase was attributable to a provision recapture, higher revenue and lower noninterest expense.
20 The PNC Financial Services Group, Inc. – Form 10-Q

Net interest income increased due to growth in average loan and deposit balances and wider interest rate spreads on loans, partially offset by narrower interest rate spreads on the value of deposits.
The increase in noninterest income was primarily attributable to increases in the average equity markets.
Noninterest expense declined due to intangible asset amortization run-off and lower costs associated with business travel.
Provision recapture in the first three months of 2021 was driven by improvements in macroeconomic factors.
Asset Management Group’s discretionary client assets under management increased in comparison to the prior year primarily attributable to the higher equity markets as of March 31, 2021.
The Asset Management Group strives to be the leading relationship-based provider of investment, planning, banking and fiduciary services to wealthy individuals and institutions by proactively delivering value-added ideas, solutions and exceptional service.
Personal Wealth Management has nearly 100 offices operating in six out of the ten most affluent states in the U.S. with a majority co-located with retail banking branches. The business provides customized investments, planning, trust and estate administration and private banking solutions to affluent individuals and ultra-affluent families.
Institutional Asset Management provides outsourced chief investment officer, custody, private real estate, cash and fixed income client solutions, and fiduciary retirement advisory services to institutional clients including corporations, healthcare systems, insurance companies, unions, municipalities, and non-profits.
We expect that the BBVA acquisition will allow meaningful opportunities to grow the Asset Management Group segment by entering into new markets for both the Personal Wealth Management and Institutional Asset Management businesses.
R ISK M ANAGEMENT
The Risk Management section included in Item 7 of our 2020 Form 10-K describes our enterprise risk management framework including risk culture, enterprise strategy, risk governance and oversight framework, risk identification, risk assessment, risk controls and monitoring, and risk aggregation and reporting. Additionally, our 2020 Form 10-K provides an analysis of the firm's Capital Management and our key areas of risk, which include but are not limited to Credit, Market, Liquidity and Operational (including Compliance and Information Security).
Credit Risk Management
Credit risk represents the possibility that a customer, counterparty or issuer may not perform in accordance with contractual terms. Credit risk is inherent in the financial services business and results from extending credit to customers, purchasing securities, and entering into financial derivative transactions and certain guarantee contracts. Credit risk is one of our most significant risks. Our processes for managing credit risk are designed to be embedded in our risk culture and in our decision-making processes using a systematic approach whereby credit risks and related exposures are identified and assessed, managed through specific policies and processes, measured and evaluated against our risk appetite and credit concentration limits, and reported, along with specific mitigation activities, to management and the Board of Directors through our governance structure. Our most significant concentration of credit risk is in our loan portfolio.
The PNC Financial Services Group, Inc. – Form 10-Q 21

Loan Portfolio Characteristics and Analysis
Table 14: Details of Loans
In billions
We use several credit quality indicators, as further detailed in Note 4 Loans and Related Allowance for Credit Losses in the Notes To Consolidated Financial Statements in Item 1 of this Report, to monitor and measure our exposure to credit risk within our loan portfolio. The following provides additional information about the significant loan classes that comprise our Commercial and Consumer portfolio segments.
Commercial
Commercial and Industrial
Commercial and industrial loans comprised 55% of our total loan portfolio at both March 31, 2021 and December 31, 2020. The majority of our commercial and industrial loans are secured by collateral that provides a secondary source of repayment for the loan should the borrower experience cash generation difficulties. Examples of this collateral include short-term assets, such as accounts receivable, inventory and securities, and long-lived assets, such as equipment, real estate and other business assets.
We actively manage our commercial and industrial loans to assess any changes (both positive and negative) in the level of credit risk at both the borrower and portfolio level. To evaluate the level of credit risk, we assign internal risk ratings reflecting our estimates of the borrower’s PD and LGD for each related credit facility. This two-dimensional credit risk rating methodology provides granularity in the risk monitoring process and is updated on an ongoing basis through our credit risk management processes. In addition to monitoring the level of credit risk, we also monitor concentrations of credit risk pertaining to both specific industries and geography that may exist in our portfolio. Our commercial and industrial portfolio is well-diversified as shown in the following table which provides a breakout by industry classification (classified based on the NAICS).
Table 15: Commercial and Industrial Loans by Industry

| March 31, 2021 |  |  | December 31, 2020 |
Dollars in millions | Amount |  | % of Total |  |  | Amount |  | % of Total |
Commercial and industrial |  |  |  |  |  |  |  |  |
Retail/wholesale trade | $ | 20,349 |  |  | 16 | % |  |  | $ | 20,218 |  |  | 15 | % |
Manufacturing | 20,032 |  |  | 15 |  |  |  | 20,712 |  |  | 16 |  |
Service providers | 19,403 |  |  | 15 |  |  |  | 19,419 |  |  | 15 |  |
Financial services | 13,382 |  |  | 10 |  |  |  | 14,909 |  |  | 11 |  |
Real estate related (a) | 13,052 |  |  | 10 |  |  |  | 13,369 |  |  | 10 |  |
Health care | 8,741 |  |  | 7 |  |  |  | 8,987 |  |  | 7 |  |
Transportation and warehousing | 6,751 |  |  | 5 |  |  |  | 7,095 |  |  | 5 |  |
Other industries | 28,088 |  |  | 22 |  |  |  | 27,364 |  |  | 21 |  |
Total commercial and industrial loans | $ | 129,798 |  |  | 100 | % |  |  | $ | 132,073 |  |  | 100 | % |

(a) Represents loans to customers in the real estate and construction industries.
22 The PNC Financial Services Group, Inc. – Form 10-Q

The decrease in commercial and industrial loans compared to December 31, 2020 reflects lower utilization of loan commitments and softer loan demand. Amounts include $14.0 billion of PPP loans outstanding at March 31, 2021, $10.1 billion from the first round of PPP and $3.9 billion from the second round. PPP loans outstanding at December 31, 2020 totaled $12.0 billion. For additional information on PPP lending, see the COVID-19 Relief section within Item I of our 2020 Form 10-K.
See the Commercial High Impact Industries discussion within this Credit Risk Management section for additional discussion of the impact of COVID-19 on our commercial portfolio and how we are evaluating and monitoring the portfolio for elevated levels of credit risk.
Commercial Real Estate
Commercial real estate loans comprised $17.0 billion related to commercial mortgages, $6.5 billion of real estate project loans and $4.8 billion of intermediate term financing loans as of March 31, 2021. Comparable amounts as of December 31, 2020 were $17.3 billion, $6.3 billion and $5.1 billion, respectively.
We monitor credit risk associated with our commercial real estate loans similar to commercial and industrial loans by analyzing PD and LGD. Additionally, risks associated with these types of credit activities tend to be correlated to the loan structure, collateral location, project progress and business environment. These attributes are also monitored and utilized in assessing credit risk. The portfolio is geographically diverse due to the nature of our business involving clients throughout the U.S.
The following table presents our commercial real estate loans by geography and property type:
Table 16: Commercial Real Estate Loans by Geography and Property Type

| March 31, 2021 |  |  | December 31, 2020 |
Dollars in millions | Amount |  | % of Total |  |  | Amount |  | % of Total |
Geography (a) |  |  |  |  |  |  |  |  |
California | $ | 4,367 |  |  | 15 | % |  |  | $ | 4,458 |  |  | 16 | % |
Florida | 2,954 |  |  | 10 |  |  |  | 2,991 |  |  | 10 |  |
Texas | 1,977 |  |  | 7 |  |  |  | 2,031 |  |  | 7 |  |
Maryland | 1,741 |  |  | 6 |  |  |  | 1,770 |  |  | 6 |  |
Virginia | 1,571 |  |  | 6 |  |  |  | 1,586 |  |  | 6 |  |
Pennsylvania | 1,410 |  |  | 5 |  |  |  | 1,425 |  |  | 5 |  |
Ohio | 1,190 |  |  | 4 |  |  |  | 1,247 |  |  | 4 |  |
New Jersey | 1,051 |  |  | 4 |  |  |  | 1,117 |  |  | 4 |  |
Illinois | 895 |  |  | 3 |  |  |  | 900 |  |  | 3 |  |
North Carolina | 805 |  |  | 3 |  |  |  | 851 |  |  | 3 |  |
Other | 10,358 |  |  | 37 |  |  |  | 10,340 |  |  | 36 |  |
Total commercial real estate loans | $ | 28,319 |  |  | 100 | % |  |  | $ | 28,716 |  |  | 100 | % |
Property Type |  |  |  |  |  |  |  |  |
Multifamily | $ | 9,683 |  |  | 34 | % |  |  | $ | 9,617 |  |  | 33 | % |
Office | 7,546 |  |  | 27 |  |  |  | 7,691 |  |  | 27 |  |
Retail | 3,308 |  |  | 12 |  |  |  | 3,490 |  |  | 12 |  |
Industrial/warehouse | 1,952 |  |  | 7 |  |  |  | 1,999 |  |  | 7 |  |
Hotel/motel | 1,900 |  |  | 7 |  |  |  | 1,954 |  |  | 7 |  |
Seniors housing | 1,434 |  |  | 5 |  |  |  | 1,417 |  |  | 5 |  |
Mixed use | 805 |  |  | 3 |  |  |  | 835 |  |  | 3 |  |
Other | 1,691 |  |  | 5 |  |  |  | 1,713 |  |  | 6 |  |
Total commercial real estate loans | $ | 28,319 |  |  | 100 | % |  |  | $ | 28,716 |  |  | 100 | % |

(a) Presented in descending order based on loan balances at March 31, 2021.
Commercial High Impact Industries
In light of the economic circumstances related to COVID-19, we are continuing to evaluate and monitor our entire commercial portfolio for elevated levels of credit risk; however, the industry sectors that have been and we believe will continue to be most likely impacted by the effects of the pandemic are:
•Non-real estate related
•Leisure recreation: restaurants, casinos, hotels, convention centers
•Non-essential retail: retail excluding auto, gas, staples
•Healthcare facilities: elective, private practices
•Consumer services: religious organizations, childcare
•Leisure travel: cruise, airlines, other travel/transportation
The PNC Financial Services Group, Inc. – Form 10-Q 23

•Other impacted areas: shipping, senior living, specialty education
•Real estate related
•Non-essential retail and restaurants: malls, lifestyle centers, outlets, restaurants
•Hotel: full service, limited service, extended stay
•Seniors housing: assisted living, independent living
As of March 31, 2021, our outstanding loan balances in these industries totaled $17.1 billion, or approximately 7% of our total loan portfolio, while additional unfunded loan commitments totaled $11.0 billion. We continue to carefully monitor and manage these loans, and while we have not yet experienced material charge-offs in these industries, we do expect to see continued stress.
In our non-real estate related category we have $9.9 billion in loans outstanding, $2.6 billion of which are funded through the PPP and guaranteed by the SBA. Nonperforming loans in these industries totaled $0.1 billion, or 1% of total loans outstanding in the non-real estate related category, while criticized assets totaled $1.3 billion at March 31, 2021 with the greatest stress seen in the leisure recreation and leisure travel sectors.
Within the real estate related category we have $7.2 billion in loans outstanding, which includes real estate projects of $4.8 billion and unsecured real estate of $2.4 billion. Nonperforming loans in these industries totaled $0.1 billion at March 31, 2021, or 1% of total loans outstanding in the commercial real estate related category, driven primarily by one real estate investment trust. In this category, we continue to see substantial stress in the non-essential retail and hotel segments.
Oil and Gas Loan Portfolio
We are also monitoring our oil and gas portfolio closely for elevated levels of credit risk given the continued pressures on the energy industry. As of March 31, 2021, our outstanding loans in the oil and gas sector totaled $3.0 billion, or 1.0% of total loans.This portfolio comprised approximately $1.3 billion in the midstream and downstream sectors, $0.9 billion of oil services companies and $0.8 billion related to exploration and production companies. Of the oil services category, approximately $0.2 billion is not asset-based or investment grade. Nonperforming loans in the oil and gas sector as of March 31, 2021 totaled $0.1 billion, or 3% of total loans outstanding in this sector. Additional unfunded loan commitments for the oil and gas portfolio totaled $7.2 billion at March 31, 2021.
Consumer
Home Equity
Home equity loans comprised $12.6 billion of primarily variable-rate home equity lines of credit and $10.9 billion of closed-end home equity installment loans at March 31, 2021. Comparable amounts were $12.6 billion and $11.5 billion, as of December 31, 2020, respectively.
We track borrower performance monthly, including obtaining original LTVs and updated FICO scores, LTVs and other credit metrics at least quarterly, including the historical performance of any related mortgage loans regardless of whether we hold the lien. We also segment the population into pools based on product type (e.g., home equity loans, brokered home equity loans, home equity lines of credit, brokered home equity lines of credit). This information is used for internal reporting and risk management. As part of our overall risk analysis and monitoring, we also segment the portfolio based upon the loan delinquency, nonperforming status, modification and bankruptcy status, FICO scores, LTV, lien position and geographic concentration.
Newly originated loans over the last twelve months had a weighted-average LTV on originations of 66% and a weighted-average FICO score of 779.
The credit performance of the majority of the home equity portfolio where we hold the first lien position is superior to the portion of the portfolio where we hold the second lien position, but do not hold the first lien. Lien position information is generally determined at the time of origination and monitored on an ongoing basis for risk management purposes. We use an industry-leading third-party service provider to obtain updated loan information, including lien and collateral data that is aggregated from public and private sources.
24 The PNC Financial Services Group, Inc. – Form 10-Q

The following table presents our home equity loans by geography and lien type:
Table 17: Home Equity Loans by Geography and by Lien Type

| March 31, 2021 |  |  | December 31, 2020 |
Dollars in millions | Amount |  | % of Total |  |  | Amount |  | % of Total |
Geography (a) |  |  |  |  |  |  |  |  |
Pennsylvania | $ | 5,416 |  |  | 23 | % |  |  | $ | 5,602 |  |  | 23 | % |
New Jersey | 3,340 |  |  | 14 |  |  |  | 3,462 |  |  | 14 |  |
Ohio | 2,647 |  |  | 11 |  |  |  | 2,753 |  |  | 11 |  |
Florida | 1,520 |  |  | 6 |  |  |  | 1,536 |  |  | 6 |  |
Michigan | 1,350 |  |  | 6 |  |  |  | 1,398 |  |  | 6 |  |
Illinois | 1,346 |  |  | 6 |  |  |  | 1,411 |  |  | 6 |  |
Maryland | 1,297 |  |  | 6 |  |  |  | 1,332 |  |  | 6 |  |
North Carolina | 1,011 |  |  | 4 |  |  |  | 1,043 |  |  | 4 |  |
Kentucky | 875 |  |  | 4 |  |  |  | 922 |  |  | 4 |  |
Indiana | 779 |  |  | 3 |  |  |  | 813 |  |  | 3 |  |
Other | 3,912 |  |  | 17 |  |  |  | 3,816 |  |  | 17 |  |
Total home equity loans | $ | 23,493 |  |  | 100 | % |  |  | $ | 24,088 |  |  | 100 | % |
Lien type |  |  |  |  |  |  |  |  |
1st lien |  |  | 64 | % |  |  |  |  | 63 | % |
2nd lien |  |  | 36 |  |  |  |  |  | 37 |  |
Total |  |  | 100 | % |  |  |  |  | 100 | % |

(a) Presented in descending order based on loan balances at March 31, 2021.
Residential Real Estate
Residential real estate loans primarily consisted of residential mortgage loans at both March 31, 2021 and December 31, 2020.
We track borrower performance of this portfolio monthly similarly to home equity loans. We also segment the mortgage portfolio into pools based on product type (e.g., nonconforming, conforming). This information is used for internal reporting and risk management. As part of our overall risk analysis and monitoring, we also segment the portfolio based upon loan delinquency, nonperforming status, modification and bankruptcy status, FICO scores, LTV and geographic concentrations. Loan performance is evaluated by source originators and loan servicers.
Newly originated loans that we retained on our balance sheet over the last twelve months had a weighted-average LTV on originations of 67% and a weighted-average FICO score of 777.
The following table presents our residential real estate loans by geography:
Table 18: Residential Real Estate Loans by Geography

| March 31, 2021 |  |  | December 31, 2020 |
Dollars in millions | Amount |  | % of Total |  |  | Amount |  | % of Total |
Geography (a) |  |  |  |  |  |  |  |  |
California | $ | 7,846 |  |  | 35 | % |  |  | $ | 7,828 |  |  | 35 | % |
Florida | 1,604 |  |  | 7 |  |  |  | 1,620 |  |  | 7 |  |
New Jersey | 1,565 |  |  | 7 |  |  |  | 1,635 |  |  | 7 |  |
Washington | 1,160 |  |  | 5 |  |  |  | 1,104 |  |  | 5 |  |
New York | 1,042 |  |  | 5 |  |  |  | 1,020 |  |  | 5 |  |
Illinois | 1,014 |  |  | 5 |  |  |  | 1,039 |  |  | 5 |  |
Pennsylvania | 1,005 |  |  | 4 |  |  |  | 1,036 |  |  | 5 |  |
Maryland | 839 |  |  | 4 |  |  |  | 857 |  |  | 4 |  |
Virginia | 839 |  |  | 4 |  |  |  | 864 |  |  | 4 |  |
North Carolina | 786 |  |  | 4 |  |  |  | 796 |  |  | 4 |  |
Other | 4,718 |  |  | 20 |  |  |  | 4,761 |  |  | 19 |  |
Total residential real estate loans | $ | 22,418 |  |  | 100 | % |  |  | $ | 22,560 |  |  | 100 | % |

(a) Presented in descending order based on loan balances at March 31, 2021.
The PNC Financial Services Group, Inc. – Form 10-Q 25

We originate residential mortgage loans nationwide through our national mortgage business as well as within our branch network. Residential mortgage loans underwritten to agency standards, including conforming loan amount limits, are typically sold with servicing retained by us. We also originate nonconforming residential mortgage loans that do not meet agency standards, which we retain on our balance sheet. The originated nonconforming residential mortgage portfolio at March 31, 2021 had an average original LTV of 68% and an average original FICO score of 776. Our portfolio of originated nonconforming residential mortgage loans totaled $17.9 billion at March 31, 2021 with 41% located in California.
Automobile
Auto loans comprised $12.2 billion in the indirect auto portfolio and $1.4 billion in the direct auto portfolio as of March 31, 2021. Comparable amounts as of December 31, 2020 were $12.7 billion and $1.5 billion, respectively. The indirect auto portfolio pertains to loans originated through franchised dealers, including from expansion into new markets. This business is strategically aligned with our core retail banking business.
The following table presents certain key statistics related to our indirect and direct auto portfolios:
Table 19: Auto Loan Key Statistics

| March 31, 2021 | December 31, 2020
Weighted-average loan origination FICO score (a) |  |
Indirect auto | 793 | 784
Direct auto | 769 | 768
Weighted-average term of loan originations - in months (a) |  |
Indirect auto | 71 | 72
Direct auto | 62 | 62

(a)Weighted-averages calculated for the twelve months ended March 31, 2021 and December 31, 2020, respectively.
We continue to focus on borrowers with strong credit profiles as evidenced by the weighted-average loan origination FICO scores noted in Table 19. We offer both new and used auto financing to customers through our various channels. The portfolio balance was composed of 56% new vehicle loans and 44% used vehicle loans at both March 31, 2021 and December 31, 2020.
The auto loan portfolio’s performance is measured monthly, including updated collateral values that are obtained monthly and updated FICO scores that are obtained at least quarterly. For internal reporting and risk management, we analyze the portfolio by product channel and product type and regularly evaluate default and delinquency experience. As part of our overall risk analysis and monitoring, we segment the portfolio by loan structure, collateral attributes and credit metrics which include FICO score, LTV and term.
Nonperforming Assets and Loan Delinquencies
Nonperforming Assets
Nonperforming assets include nonperforming loans and leases for which ultimate collectability of the full amount of contractual principal and interest is not probable and include nonperforming TDRs and PCD loans, OREO and foreclosed assets. Loans held for sale, certain government insured or guaranteed loans and loans accounted for under the fair value option are excluded from nonperforming loans. See Note 1 Accounting Policies in the Notes To Consolidated Financial Statements included in Item 8 of our 2020 Form 10-K for details on our nonaccrual policies.
26 The PNC Financial Services Group, Inc. – Form 10-Q

The following table presents a summary of nonperforming assets by major category:
Table 20: Nonperforming Assets by Type

| March 31, 2021 | December 31, 2020 |  | Change
Dollars in millions | $ |  | %
Nonperforming loans |  |  |  |  |  |
Commercial | $ | 749 |  | $ | 923 |  |  | $ | (174) |  |  | (19) | %
Consumer (a) | 1,389 |  | 1,363 |  |  | 26 |  |  | 2 | %
Total nonperforming loans | 2,138 |  | 2,286 |  |  | (148) |  |  | (6) | %
OREO and foreclosed assets | 41 |  | 51 |  |  | (10) |  |  | (20) | %
Total nonperforming assets | $ | 2,179 |  | $ | 2,337 |  |  | $ | (158) |  |  | (7) | %
TDRs included in nonperforming loans | $ | 870 |  | $ | 902 |  |  | $ | (32) |  |  | (4) | %
Percentage of total nonperforming loans | 41 | % | 39 | % |  |  |  |
Nonperforming loans to total loans | 0.90 | % | 0.94 | % |  |  |  |
Nonperforming assets to total loans, OREO and foreclosed assets | 0.92 | % | 0.97 | % |  |  |  |
Nonperforming assets to total assets | 0.46 | % | 0.50 | % |  |  |  |
Allowance for loan and lease losses to nonperforming loans | 220 | % | 235 | % |  |  |  |

(a)Excludes most unsecured consumer loans and lines of credit, which are charged off after 120 to 180 days past due and are not placed on nonperforming status.
The decrease in nonperforming assets at March 31, 2021 was primarily attributable to lower nonperforming commercial loans, partially offset by higher consumer nonperforming loans in the residential real estate and home equity loan classes. See the discussion of Commercial High Impact Industries and the Oil and Gas Loan Portfolio within this Credit Risk Management section for further detail on these industries.
The following table provides details on the change in nonperforming assets for the three months ended March 31, 2021 and 2020:
Table 21: Change in Nonperforming Assets

In millions |  | 2021 |  | 2020 |
January 1 |  | $ | 2,337 |  |  | $ | 1,752 |  |
New nonperforming assets |  | 249 |  |  | 391 |  |
Charge-offs and valuation adjustments |  | (70) |  |  | (145) |  |
Principal activity, including paydowns and payoffs |  | (186) |  |  | (158) |  |
Asset sales and transfers to loans held for sale |  | (86) |  |  | (20) |  |
Returned to performing status |  | (65) |  |  | (65) |  |
March 31 |  | $ | 2,179 |  |  | $ | 1,755 |  |

As of March 31, 2021 approximately 97% of total nonperforming loans were secured by collateral which lessened reserve requirements and is expected to reduce credit losses. As of March 31, 2021, commercial nonperforming loans were carried at approximately 75% of their unpaid principal balance, due to charge-offs and interest applied to principal, before consideration of the ALLL.
Within consumer nonperforming loans, residential real estate TDRs comprised 46% of total residential real estate nonperforming loans while home equity TDRs comprised 40% of home equity nonperforming loans at March 31, 2021. Comparable amounts at December 31, 2020 were 47% and 41%, respectively. TDRs generally remain in nonperforming status until a borrower has made at least six consecutive months of both principal and interest payments under the modified terms or ultimate resolution occurs. Loans where borrowers have been discharged from personal liability through Chapter 7 bankruptcy and have not formally reaffirmed their loan obligations to us and loans to borrowers not currently obligated to make both principal and interest payments under the restructured terms are not returned to accrual status. Loans that have been restructured for COVID-19 related hardships and meet certain criteria under the CARES Act are not identified as TDRs. Refer to the Troubled Debt Restructurings and Loan Modifications discussion in this Credit Risk Management section for more information on the treatment of loan modifications under the CARES Act.
At March 31, 2021, our largest nonperforming asset was $141 million in the Real Estate and Rental and Leasing industry and the ten largest individual nonperforming assets represented 17% of total nonperforming assets.
The PNC Financial Services Group, Inc. – Form 10-Q 27

Loan Delinquencies
We regularly monitor the level of loan delinquencies and believe these levels may be a key indicator of credit quality in our loan portfolio. Measurement of delinquency status is based on the contractual terms of each loan. Loans that are 30 days or more past due in terms of payment are considered delinquent. Loan delinquencies include government insured or guaranteed loans, loans accounted for under the fair value option and PCD loans. Amounts exclude loans held for sale.
Pursuant to the interagency guidance issued in April 2020 and in connection with the credit reporting rules from the CARES Act, the March 31, 2021 and December 31, 2020 delinquency status of loans modified due to COVID-19 related hardships aligns with the rules set forth for banks to report delinquency status to the credit agencies. These rules require that COVID-19 related loan modifications be reported as follows:
•if current at the time of modification, the loan remains current throughout the modification period,
•if delinquent at the time of modification and the borrower was not made current as part of the modification, the loan maintains its reported delinquent status during the modification period, or
•if delinquent at the time of modification and the borrower was made current as part of the modification or became current during the modification period, the loan is reported as current.
As a result, certain loans modified due to COVID-19 related hardships are not being reported as past due as of March 31, 2021 and December 31, 2020 based on the contractual terms of the loan, even where borrowers may not be making payments on their loans during the modification period. Loan modifications due to COVID-19 related hardships that permanently reduce either the contractual interest rate or the principal balance of a loan do not qualify for TDR relief under the CARES Act or the interagency guidance. See the COVID-19 Relief section in Item 1 of our 2020 Form 10-K for more information on the CARES Act and the related interagency guidance.
Table 22: Accruing Loans Past Due (a)

|  | Amount |  |  |  | % of Total Loans Outstanding |
|  | March 31 2021 |  | December 31 2020 |  | Change |  | March 31 2021 |  | December 31 2020 |
Dollars in millions |  | $ |  | % |  |
Early stage loan delinquencies |  |  |  |  |  |  |  |  |  |  |  |  |
Accruing loans past due 30 to 59 days |  | $ | 485 |  |  | $ | 620 |  |  | $ | (135) |  |  | (22) | % |  | 0.20 | % |  | 0.26 | % |
Accruing loans past due 60 to 89 days |  | 182 |  |  | 234 |  |  | (52) |  |  | (22) | % |  | 0.08 | % |  | 0.10 | % |
Total early stage loan delinquencies |  | 667 |  |  | 854 |  |  | (187) |  |  | (22) | % |  | 0.28 | % |  | 0.35 | % |
Late stage loan delinquencies |  |  |  |  |  |  |  |  |  |  |  |  |
Accruing loans past due 90 days or more |  | 479 |  |  | 509 |  |  | (30) |  |  | (6) | % |  | 0.20 | % |  | 0.21 | % |
Total accruing loans past due |  | $ | 1,146 |  |  | $ | 1,363 |  |  | $ | (217) |  |  | (16) | % |  | 0.48 | % |  | 0.56 | % |

(a)Past due loan amounts include government insured or guaranteed loans of $0.6 billion at both March 31, 2021 and December 31, 2020.
Accruing loans past due 90 days or more continue to accrue interest because they are (i) well secured by collateral and are in the process of collection, (ii) managed in homogeneous portfolios with specified charge-off timeframes adhering to regulatory guidelines, or (iii) certain government insured or guaranteed loans. As such, they are excluded from nonperforming loans.
Troubled Debt Restructurings and Loan Modifications
Troubled Debt Restructurings
A TDR is a loan whose terms have been restructured in a manner that grants a concession to a borrower experiencing financial difficulties. TDRs result from our loss mitigation activities and include rate reductions, principal forgiveness, postponement/reduction of scheduled amortization and extensions, which are intended to minimize economic loss and to avoid foreclosure or repossession of collateral. Additionally, TDRs also result from court-imposed concessions (e.g., a Chapter 7 bankruptcy where the debtor is discharged from personal liability to us and a court approved Chapter 13 bankruptcy repayment plan). Loans to borrowers experiencing COVID-19 related hardships that have been restructured but that meet certain criteria under the CARES Act are not categorized as TDRs. For additional information on the CARES Act, including TDR treatment under the CARES Act and interagency guidance, see the COVID-19 Relief section within Item 1 of our 2020 Form 10-K.
28 The PNC Financial Services Group, Inc. – Form 10-Q

The following table provides a summary of Troubled Debt Restructurings at March 31, 2021 and December 31, 2020, respectively:
Table 23: Summary of Troubled Debt Restructurings (a)

|  | March 31 2021 |  | December 31 2020 |  | Change |
Dollars in millions |  | $ |  | % |
Commercial |  | $ | 500 |  |  | $ | 528 |  |  | $ | (28) |  |  | (5) | % |
Consumer |  | 1,072 |  |  | 1,116 |  |  | (44) |  |  | (4) | % |
Total TDRs |  | $ | 1,572 |  |  | $ | 1,644 |  |  | $ | (72) |  |  | (4) | % |
Nonperforming |  | $ | 870 |  |  | $ | 902 |  |  | $ | (32) |  |  | (4) | % |
Accruing (b) |  | 702 |  |  | 742 |  |  | (40) |  |  | (5) | % |
Total TDRs |  | $ | 1,572 |  |  | $ | 1,644 |  |  | $ | (72) |  |  | (4) | % |

(a)Amounts in table do not include associated valuation allowances.
(b)Accruing loans include consumer credit card loans and certain loans that have demonstrated a period of at least six months of performance under the restructured terms and are excluded from nonperforming loans.
Nonperforming TDRs represented approximately 41% of total nonperforming loans and 55% of total TDRs at March 31, 2021. Comparable amounts at December 31, 2020 were 39% and 55%, respectively. The remaining portion of TDRs represents TDRs that have been returned to accrual status after performing under the restructured terms for at least six consecutive months.
See Note 4 Loans and Related Allowance for Credit Losses in the Notes to Consolidated Financial Statements included in Item 1 of this Report for additional information on TDRs.
Loan Modifications
During the first quarter of 2021, PNC continued to provide relief to our customers from the economic impacts of COVID-19 through a variety of solutions, including additional grants and extensions of loan and lease modifications under our hardship relief programs. We continued to see a reduction in the number of customers in active assistance from the peak in the summer of 2020, which led to additional declines in loans under modification that present credit risk to PNC at March 31, 2021.
The impact of these modifications was considered within the quarterly reserve determination. See the Allowance for Credit Losses discussion within the Critical Accounting Estimates and Judgments section of this Financial Review for additional information. Refer to the Loan Delinquencies discussion in this Credit Risk Management section for information on how these hardship related loan modifications are reported from a delinquency perspective as of March 31, 2021.
Under the CARES Act, loan modifications meeting certain criteria qualify the loan for relief from TDR treatment. Loans that do not meet the criteria for TDR relief under the CARES Act may also be evaluated under interagency guidance. For additional information on this criteria, see the Loan Modifications discussion in the Credit Risk Management section within Item 7 of our 2020 Form 10-K.
Consumer Loan Modifications Under Hardship Relief Programs
Our consumer loan modification programs are being granted in response to customer hardships that extended beyond the initial relief period. These loan and line modifications include all hardship related modifications. See the Loan Modifications discussion within Credit Risk Management in Item 7 of our 2020 Form 10-K for additional details.
The following table provides a summary of consumer accounts in active assistance under hardship relief programs that were on our balance sheet at March 31, 2021. Excluded from Table 24 are government insured or guaranteed loans totaling $444 million and $282 million in the Residential real estate and Education loans classes, respectively. These loans present minimal credit risk to PNC.
The PNC Financial Services Group, Inc. – Form 10-Q 29

Table 24: Consumer Loans in Active Hardship Relief Programs (a) (b)

As of March 31, 2021 - Dollars in millions |  | Number of Accounts |  | Unpaid Principal Balance | % of Loan Class (c) | % Making Payment in Last Payment Cycle |
Consumer |  |  |  |  |  |  |
Home equity |  | 1,031 |  |  | $ | 84 |  | 0.4 | % | 69.0 | % |
Residential real estate |  | 2,080 |  |  | 540 |  | 2.4 | % | 26.0 | % |
Automobile |  | 4,218 |  |  | 105 |  | 0.8 | % | 70.7 | % |
Credit card |  | 9,107 |  |  | 60 |  | 1.1 | % | 72.4 | % |
Education |  | 4,219 |  |  | 64 |  | 2.3 | % | 62.1 | % |
Other consumer |  | 1,244 |  |  | 16 |  | 0.4 | % | 74.8 | % |
Total consumer (d) |  | 21,899 |  |  | $ | 869 |  | 1.2 | % | 67.9 | % |

(a) In cases where there have been multiple modifications on an individual loan, regardless of the number of modifications granted, each loan is counted only once in this table.
(b) Amounts include loan modifications that qualify for TDR accounting totaling $145 million.
(c) Based on total loans outstanding at March 31, 2021.
(d) Approximately 84% of these loan balances were secured by collateral at March 31, 2021.
Modifications are considered to have exited active assistance after the modification period has expired or the modification was exited. As of March 31, 2021, approximately 97% of the accruing consumer loans that have exited hardship relief program modifications were current or less than 30 days past due.
See the Credit Risk Management section within Item 7 of our 2020 Form 10-K for information on the TDR impacts of our modification programs.
Allowance for Credit Losses
Our ACL is based on historical loss experience, current borrower risk characteristics, current economic conditions, reasonable and
supportable forecasts of future conditions and other relevant factors. We maintain the ACL at an appropriate level for expected losses
on our existing investment securities, loans, equipment finance leases (including residual values), other financial assets and unfunded lending related commitments and determine this allowance based on quarterly assessments of the remaining estimated contractual term of the assets or exposures as of the balance sheet date.
See Note 1 Accounting Policies in the Notes To Consolidated Financial Statements included in Item 8 of our 2020 Form 10-K and the Credit Risk Management section within Item 7 of our 2020 Form 10-K for additional discussion of our ACL, including details of our methodologies. See also the Critical Accounting Estimates and Judgments section of this Financial Review for further discussion of the assumptions used in the determination of the ACL as of March 31, 2021.
30 The PNC Financial Services Group, Inc. – Form 10-Q

The following table summarizes our allowance for credit losses by loan class:
Table 25: Allowance for Credit Losses by Loan Class (a)

|  | March 31, 2021 |  | December 31, 2020 |
Dollars in millions |  | Allowance Amount | Total Loans | % of Total Loans |  | Allowance Amount | Total Loans | % of Total Loans |
Allowance for loans and lease losses |  |  |  |  |  |  |  |  |
Commercial |  |  |  |  |  |  |  |  |
Commercial and industrial |  | $ | 1,815 |  | $ | 129,798 |  | 1.40 | % |  | $ | 2,300 |  | $ | 132,073 |  | 1.74 | % |
Commercial real estate |  | 1,126 |  | 28,319 |  | 3.98 | % |  | 880 |  | 28,716 |  | 3.06 | % |
Equipment lease financing |  | 142 |  | 6,389 |  | 2.22 | % |  | 157 |  | 6,414 |  | 2.45 | % |
Total commercial |  | 3,083 |  | 164,506 |  | 1.87 | % |  | 3,337 |  | 167,203 |  | 2.00 | % |
Consumer |  |  |  |  |  |  |  |  |
Home equity |  | 239 |  | 23,493 |  | 1.02 | % |  | 313 |  | 24,088 |  | 1.30 | % |
Residential real estate |  | (17) |  | 22,418 |  | (0.08) | % |  | 28 |  | 22,560 |  | 0.12 | % |
Automobile |  | 344 |  | 13,584 |  | 2.53 | % |  | 379 |  | 14,218 |  | 2.67 | % |
Credit card |  | 693 |  | 5,675 |  | 12.21 | % |  | 816 |  | 6,215 |  | 13.13 | % |
Education |  | 112 |  | 2,842 |  | 3.94 | % |  | 129 |  | 2,946 |  | 4.38 | % |
Other consumer |  | 260 |  | 4,495 |  | 5.78 | % |  | 359 |  | 4,698 |  | 7.64 | % |
Total consumer |  | 1,631 |  | 72,507 |  | 2.25 | % |  | 2,024 |  | 74,725 |  | 2.71 | % |
Total |  | 4,714 |  | $ | 237,013 |  | 1.99 | % |  | 5,361 |  | $ | 241,928 |  | 2.22 | % |
Allowance for unfunded lending related commitments |  | 507 |  |  |  |  | 584 |  |  |  |
Allowance for credit losses |  | $ | 5,221 |  |  |  |  | $ | 5,945 |  |  |  |
Allowance for credit losses to total loans |  |  |  | 2.20 | % |  |  |  | 2.46 | % |
Commercial |  |  |  | 2.12 | % |  |  |  | 2.29 | % |
Consumer |  |  |  | 2.39 | % |  |  |  | 2.84 | % |

(a) Excludes allowances for investment securities and other financial assets, which together totaled $136 million and $109 million at March 31, 2021 and December 31, 2020, respectively.
The PNC Financial Services Group, Inc. – Form 10-Q 31

The following table summarizes our loan charge-offs and recoveries:
Table 26: Loan Charge-Offs and Recoveries

Three months ended March 31 |  | Gross Charge-offs |  | Recoveries |  | Net Charge-offs / (Recoveries) |  | % of Average Loans (Annualized) |
Dollars in millions
2021 |  |  |  |  |  |  |  |  |
Commercial |  |  |  |  |  |  |  |  |
Commercial and industrial |  | $ | 59 |  |  | $ | 14 |  |  | $ | 45 |  |  | 0.14 | % |
Commercial real estate |  | 5 |  |  | 1 |  |  | 4 |  |  | 0.06 | % |
Equipment lease financing |  | 5 |  |  | 3 |  |  | 2 |  |  | 0.13 | % |
Total commercial |  | 69 |  |  | 18 |  |  | 51 |  |  | 0.13 | % |
Consumer |  |  |  |  |  |  |  |  |
Home equity |  | 7 |  |  | 17 |  |  | (10) |  |  | (0.17) | % |
Residential real estate |  | 4 |  |  | 5 |  |  | (1) |  |  | (0.02) | % |
Automobile |  | 52 |  |  | 38 |  |  | 14 |  |  | 0.41 | % |
Credit card |  | 69 |  |  | 12 |  |  | 57 |  |  | 3.97 | % |
Education |  | 5 |  |  | 2 |  |  | 3 |  |  | 0.41 | % |
Other consumer |  | 37 |  |  | 5 |  |  | 32 |  |  | 2.84 | % |
Total consumer |  | 174 |  |  | 79 |  |  | 95 |  |  | 0.53 | % |
Total |  | $ | 243 |  |  | $ | 97 |  |  | $ | 146 |  |  | 0.25 | % |
2020 |  |  |  |  |  |  |  |  |
Commercial |  |  |  |  |  |  |  |  |
Commercial and industrial |  | $ | 78 |  |  | $ | 18 |  |  | $ | 60 |  |  | 0.19 | % |
Commercial real estate |  |  |  | 4 |  |  | (4) |  |  | (0.06) | % |
Equipment lease financing |  | 5 |  |  | 2 |  |  | 3 |  |  | 0.17 | % |
Total commercial |  | 83 |  |  | 24 |  |  | 59 |  |  | 0.14 | % |
Consumer |  |  |  |  |  |  |  |  |
Home equity |  | 11 |  |  | 14 |  |  | (3) |  |  | (0.05) | % |
Residential real estate |  | 2 |  |  | 4 |  |  | (2) |  |  | (0.04) | % |
Automobile |  | 84 |  |  | 35 |  |  | 49 |  |  | 1.15 | % |
Credit card |  | 78 |  |  | 8 |  |  | 70 |  |  | 3.90 | % |
Education |  | 6 |  |  | 2 |  |  | 4 |  |  | 0.48 | % |
Other consumer |  | 40 |  |  | 5 |  |  | 35 |  |  | 2.83 | % |
Total consumer |  | 221 |  |  | 68 |  |  | 153 |  |  | 0.77 | % |
Total |  | $ | 304 |  |  | $ | 92 |  |  | $ | 212 |  |  | 0.35 | % |

Total net charge-offs decreased $66 million, or 31%, for the first three months of 2021 compared to the same period in 2020, primarily driven by decreases in the commercial and industrial, automobile, and credit card loan classes.
See Note 1 Accounting Policies in the Notes to Consolidated Financial Statements included in Item 8 of our 2020 Form 10-K and Note 4 Loans and Related Allowance for Credit Losses in the Notes To Consolidated Financial Statements in Item 1 of this Report for additional information.
Liquidity and Capital Management
Liquidity risk, including our liquidity monitoring measures and tools, is described in further detail in the Liquidity and Capital Management section of our 2020 Form 10-K.
One of the ways we monitor our liquidity is by reference to the LCR, a regulatory minimum liquidity requirement designed to ensure that covered banking organizations maintain an adequate level of liquidity to meet net liquidity needs over the course of a hypothetical 30-day stress scenario. The LCR is calculated by dividing the amount of an institution’s HQLA, as defined and calculated in accordance with the LCR rules, by its estimated, weighted net cash outflows, with net cash outflows determined by applying the assumed outflow factors in the LCR rules. The resulting quotient is expressed as a percentage. Effective January 1, 2020, PNC and PNC Bank, as Category III institutions under the Tailoring Rules, were subject to a reduced LCR requirement, with each company's net outflows reduced by 15%, thereby reducing the amount of HQLA each institution must hold to meet the LCR minimum requirement. The minimum LCR that PNC and PNC Bank are required to maintain continues to be 100%. PNC and PNC Bank calculate the LCR daily, and as of March 31, 2021, the LCR for PNC and PNC Bank exceeded the requirement of 100%.
32 The PNC Financial Services Group, Inc. – Form 10-Q

We provide additional information regarding regulatory liquidity requirements and their potential impact on us in the Supervision and Regulation section of Item 1 Business and Item 1A Risk Factors of our 2020 Form 10-K.
Sources of Liquidity
Our largest source of liquidity on a consolidated basis is the customer deposit base generated by our banking businesses. These deposits provide relatively stable and low-cost funding. Total deposits increased to $375.1 billion at March 31, 2021 from $365.3 billion at December 31, 2020, driven by growth in both noninterest-bearing and interest-bearing deposits. See the Funding Sources portion of the Consolidated Balance Sheet Review section of this Financial Review for additional information related to our deposits. Additionally, certain assets determined by us to be liquid as well as unused borrowing capacity from a number of sources are also available to manage our liquidity position.
At March 31, 2021, our liquid assets consisted of cash and due from banks and short-term investments (federal funds sold, resale agreements, trading securities and interest-earning deposits with banks) totaling $96.0 billion and securities available for sale totaling $96.8 billion. The level of liquid assets fluctuates over time based on many factors, including market conditions, loan and deposit growth and balance sheet management activities. Our liquid assets included $21.7 billion of securities available for sale and trading securities pledged as collateral to secure public and trust deposits, repurchase agreements and for other purposes. In addition, $0.1 billion of securities held to maturity were also pledged as collateral for these purposes.
We also obtain liquidity through various forms of funding, including long-term debt (senior notes, subordinated debt and FHLB borrowings) and short-term borrowings (securities sold under repurchase agreements, commercial paper and other short-term borrowings). See the Funding Sources section of the Consolidated Balance Sheet Review in this Report and Note 10 Borrowed Funds in Item 8 of our 2020 Form 10-K for additional information related to our borrowings.
Total senior and subordinated debt, on a consolidated basis, decreased due to the following activity:
Table 27: Senior and Subordinated Debt

In billions | 2021 |  |
January 1 | $ | 30.7 |  |  |
Issuances |  |  |
Calls and maturities | (1.7) |  |  |
Other | (0.6) |  |  |
March 31 | $ | 28.4 |  |  |

Bank Liquidity
Under PNC Bank’s 2014 bank note program, as amended, PNC Bank may from time to time offer up to $40.0 billion aggregate principal amount outstanding at any one time of its unsecured senior and subordinated notes with maturity dates more than nine months (in the case of senior notes) and five years or more (in the case of subordinated notes) from their date of issue. At March 31, 2021, PNC Bank had $17.6 billion of notes outstanding under this program of which $12.6 billion were senior bank notes and $5.0 billion were subordinated bank notes.
On March 30, 2021, PNC Bank redeemed $1.25 billion of outstanding Senior Notes with an original scheduled maturity date of April 29, 2021. The securities had a distribution rate of 2.150%. The redemption price was equal to $1,000 per $1,000 in principal amount, plus any accrued and unpaid distributions to the redemption date of March 30, 2021.
PNC Bank maintains additional secured borrowing capacity with the FHLB-Pittsburgh and through the Federal Reserve Bank discount window. The Federal Reserve Bank, however, is not viewed as a primary means of funding our routine business activities, but rather as a potential source of liquidity in a stressed environment or during a market disruption. At March 31, 2021, our unused secured borrowing capacity at the FHLB-Pittsburgh and the Federal Reserve Bank totaled $81.8 billion. In March 2021, the Federal Reserve extended its PPP Liquidity Facility to June 30, 2021. For additional information on this special liquidity facility see the Recent Regulatory Developments section of this Report.
PNC Bank has the ability to offer up to $10.0 billion of its commercial paper to provide additional liquidity. As of March 31, 2021, there were no issuances outstanding under this program.
Additionally, PNC Bank may also access funding from the parent company through deposits placed at the bank, or through issuing senior unsecured notes.
The PNC Financial Services Group, Inc. – Form 10-Q 33

Parent Company Liquidity
In addition to managing liquidity risk at the bank level, we monitor the parent company’s liquidity. The parent company’s contractual obligations consist primarily of debt service related to parent company borrowings and funding non-bank affiliates. Additionally, the parent company maintains adequate liquidity to fund discretionary activities such as paying dividends to our shareholders, share repurchases and acquisitions.
As of March 31, 2021, available parent company liquidity totaled $14.2 billion. Parent company liquidity is primarily held in intercompany cash. Investments with longer durations may also be acquired, and if so, the related maturities are aligned with scheduled cash needs, such as the maturity of parent company debt obligations.
The principal source of parent company liquidity is the dividends it receives from PNC Bank, which may be impacted by the following:
•Bank-level capital needs,
•Laws and regulations,
•Corporate policies,
•Contractual restrictions, and
•Other factors.
There are statutory and regulatory limitations on the ability of a national bank to pay dividends or make other capital distributions or to extend credit to the parent company or its non-bank subsidiaries. The amount available for dividend payments by PNC Bank to the parent company without prior regulatory approval was approximately $2.2 billion at March 31, 2021. See Note 20 Regulatory Matters in the Notes To Consolidated Financial Statements in our 2020 Form 10-K for a further discussion of these limitations.
In addition to dividends from PNC Bank, other sources of parent company liquidity include cash and investments, as well as dividends and loan repayments from other subsidiaries and dividends or distributions from equity investments. We can also generate liquidity for the parent company and PNC’s non-bank subsidiaries through the issuance of debt and equity securities, including certain capital instruments, in public or private markets and commercial paper. The parent company has the ability to offer up to $5.0 billion of commercial paper to provide additional liquidity. As of March 31, 2021, there were no commercial paper issuances outstanding.
The parent company has an effective shelf registration statement pursuant to which we can issue additional debt, equity and other capital instruments. See Note 16 Subsequent Events for information on the April 2021 issuance of $1.0 billion of senior notes by the parent company.
Parent company senior and subordinated debt outstanding totaled $10.2 billion and $10.6 billion at March 31, 2021 and December 31, 2020, respectively.
PNC will use approximately $11.6 billion of parent company cash to acquire BBVA.
Contractual Obligations and Commitments
We have contractual obligations representing required future payments on borrowed funds, time deposits, leases, pension and postretirement benefits and purchase obligations. See the Liquidity and Capital Management portion of the Risk Management section in our 2020 Form 10-K for more information on these future cash outflows. Additionally, in the normal course of business we have various commitments outstanding, certain of which are not included on our Consolidated Balance Sheet. We provide information on our commitments in Note 8 Commitments in the Notes To Consolidated Financial Statements of this Report.
Credit Ratings
PNC’s credit ratings affect the cost and availability of short and long-term funding, collateral requirements for certain derivative instruments and the ability to offer certain products.
In general, rating agencies base their ratings on many quantitative and qualitative factors, including capital adequacy, liquidity, asset quality, business mix, level and quality of earnings, and the current legislative and regulatory environment, including implied government support. A decrease, or potential decrease, in credit ratings could impact access to the capital markets and/or increase the cost of debt, and thereby adversely affect liquidity and financial condition.
34 The PNC Financial Services Group, Inc. – Form 10-Q

The following table presents credit ratings for PNC and PNC Bank as of March 31, 2021:
Table 28: Credit Ratings for PNC and PNC Bank

| March 31, 2021
| Moody’s | Standard & Poor’s | Fitch
PNC |  |  |
Senior debt | A3 | A- | A
Subordinated debt | A3 | BBB+ | A-
Preferred stock | Baa2 | BBB- | BBB
PNC Bank |  |  |
Senior debt | A2 | A | A+
Subordinated debt | A3 | A- | A
Long-term deposits | Aa2 | A | AA-
Short-term deposits | P-1 | A-1 | F1+
Short-term notes | P-1 | A-1 | F1

Capital Management
Detailed information on our capital management processes and activities, including additional information on our previous CCAR submissions and capital plans, is included in the Capital Management portion of the Risk Management section in our 2020 Form 10-K.
We manage our funding and capital positions by making adjustments to our balance sheet size and composition, issuing or redeeming debt, issuing equity or other capital instruments, executing treasury stock transactions and capital redemptions or repurchases, and managing dividend policies and retaining earnings.
We paid dividends on common stock of $0.5 billion during the first quarter of 2021. On April 1, 2021, the PNC board of directors declared a quarterly cash dividend on common stock of $1.15 per share payable on May 5, 2021.
During the first quarter, we refrained from repurchasing shares and expect to continue to do so for the remainder of the period leading up to the close of our pending BBVA transaction. Following the close, we expect to resume repurchases in the second half of 2021.
The Federal Reserve has also imposed special limitations on dividends and share repurchases by CCAR-participating BHCs. These restrictions limit increases in dividends and generally restrict dividends and share repurchases to an amount based on income over the past year. For a firm with capital levels above those required by the current round of stress tests, these restrictions will end on June 30, 2021. Firms that fall below any of their minimum risk-based requirements in the stress tests will remain subject to the additional restrictions for three extra months, through September 30, 2021.
The PNC Financial Services Group, Inc. – Form 10-Q 35

Table 29: Basel III Capital

| March 31, 2021 |
Dollars in millions | Basel III (a) |  | Fully Implemented (estimated) (b) |
Common equity Tier 1 capital |  |  |  |
Common stock plus related surplus, net of treasury stock | $ | 927 |  |  | $ | 927 |  |
Retained earnings | $ | 49,168 |  |  | $ | 48,113 |  |
Goodwill, net of associated deferred tax liabilities | $ | (9,109) |  |  | $ | (9,109) |  |
Other disallowed intangibles, net of deferred tax liabilities | $ | (191) |  |  | $ | (191) |  |
Other adjustments/(deductions) | $ | (36) |  |  | $ | (42) |  |
Common equity Tier 1 capital | $ | 40,759 |  |  | $ | 39,698 |  |
Additional Tier 1 capital |  |  |  |
Preferred stock plus related surplus | $ | 3,518 |  |  | $ | 3,518 |  |
Tier 1 capital | $ | 44,277 |  |  | $ | 43,216 |  |
Additional Tier 2 capital |  |  |  |
Qualifying subordinated debt | $ | 3,498 |  |  | $ | 3,498 |  |
Trust preferred capital securities | $ | 20 |  |  |  |
Eligible credit reserves includable in Tier 2 capital | $ | 4,019 |  |  | $ | 4,019 |  |
Total Basel III capital | $ | 51,814 |  |  | $ | 50,733 |  |
Risk-weighted assets |  |  |  |
Basel III standardized approach risk-weighted assets (c) | $ | 323,630 |  |  | $ | 322,649 |  |
Average quarterly adjusted total assets | $ | 457,588 |  |  | $ | 456,526 |  |
Supplementary leverage exposure (d) | $ | 437,601 |  |  | $ | 546,241 |  |
Basel III risk-based capital and leverage ratios (a)(e) |  |  |  |
Common equity Tier 1 | 12.6 | % |  | 12.3 | % |
Tier 1 | 13.7 | % |  | 13.4 | % |
Total (f) | 16.0 | % |  | 15.7 | % |
Leverage (g) | 9.7 | % |  | 9.5 | % |
Supplementary leverage ratio (d) | 10.1 | % |  | 7.9 | % |

(a)The ratios are calculated to reflect PNC's election to adopt the CECL optional five-year transition provision.
(b)The ratios are calculated to reflect the full impact of CECL and the expiration of the final SLR rule that temporarily revised the calculation of supplementary leverage exposure (the denominator of the SLR).
(c)Basel III standardized approach weighted-assets are based on the Basel III standardized approach rules and include credit and market risk-weighted assets.
(d)As of March 31, 2021, the BHC's Supplementary leverage exposure and Supplementary leverage ratio reflects the temporary exclusions of U.S. Treasury securities and deposits at Federal Reserve Banks. The Supplementary leverage ratio is calculated based on Tier 1 capital divided by Supplementary leverage exposure, which takes into account both on balance sheets assets as well as certain off-balance sheet items, including loan commitments and potential future exposure under derivative contracts.
(e)All ratios are calculated using the regulatory capital methodology applicable to PNC and calculated based on the standardized approach.
(f)The Basel III Total risk-based capital ratios include nonqualifying trust preferred capital securities of $20 million that are subject to a phase-out period that runs through 2021.
(g)Leverage ratio is calculated based on Tier 1 capital divided by Average quarterly adjusted total assets.
PNC’s regulatory risk-based capital ratios are calculated using the standardized approach for determining risk-weighted assets. Under the standardized approach for determining credit risk-weighted assets, exposures are generally assigned a pre-defined risk weight. Exposures to high volatility commercial real estate, nonaccruals, TDRs, past due exposures and equity exposures are generally subject to higher risk weights than other types of exposures.
The regulatory agencies have adopted a rule permitting banks to delay the estimated impact on regulatory capital stemming from implementing CECL. CECL’s estimated impact on CET1 capital, as defined by the rule, is the change in retained earnings at adoption plus or minus 25% of the change in CECL ACL at the balance sheet date compared to the CECL ACL at transition. The estimated CECL impact is added to CET1 capital through December 31, 2021, then phased-out over the following three years. PNC elected to adopt this optional transition provision effective as of March 31, 2020. See additional discussion of this rule in the Supervision and Regulation section of Item 1 Business and Item 1A Risk Factors of our 2020 Form 10-K.
In response to the economic conditions caused by the pandemic, the Federal Reserve has adopted a final rule that revises, on a temporary basis, the calculation of supplementary leverage exposure (the denominator of the SLR) by BHCs to exclude the on-balance sheet amounts of U.S. Treasury securities and deposits at Federal Reserve Banks. The rule was effective as of April 14, 2020 and remained in effect through March 31, 2021. The OCC also has permitted national banks to exclude such on-balance sheet amounts
36 The PNC Financial Services Group, Inc. – Form 10-Q

from the bank’s supplementary leverage exposure, provided the bank agrees to obtain OCC approval of capital distributions during the effective period of the exclusion. PNC Bank has not elected to take advantage of this OCC rule.
At March 31, 2021, PNC and PNC Bank, our sole bank subsidiary, were both considered “well capitalized,” based on applicable U.S. regulatory capital ratio requirements. To qualify as “well capitalized”, PNC must have Basel III capital ratios of at least 6% for Tier 1 risk-based capital and 10% for Total risk-based capital, and PNC Bank must have Basel III capital ratios of at least 6.5% for Common equity Tier 1 risk-based capital, 8% for Tier 1 risk-based capital, 10% for Total risk-based capital and a Leverage ratio of at least 5%.
Federal banking regulators have stated that they expect the largest U.S. BHCs, including PNC, to have a level of regulatory capital well in excess of the regulatory minimum and have required the largest U.S. BHCs, including PNC, to have a capital buffer sufficient to withstand losses and allow them to meet the credit needs of their customers through estimated stress scenarios. We seek to manage our capital consistent with these regulatory principles, and believe that our March 31, 2021 capital levels were aligned with them.
We provide additional information regarding regulatory capital requirements and some of their potential impacts on us in the Supervision and Regulation section of Item 1 Business, Item 1A Risk Factors and Note 20 Regulatory Matters in the Notes To Consolidated Financial Statements in Item 8 of our 2020 Form 10-K.
Market Risk Management
See the Market Risk Management portion of the Risk Management Section in our 2020 Form 10-K for additional discussion regarding market risk.
Market Risk Management – Interest Rate Risk
Interest rate risk results primarily from our traditional banking activities of gathering deposits and extending loans. Many factors, including economic and financial conditions, movements in interest rates and consumer preferences, affect the difference between the interest that we earn on assets and the interest that we pay on liabilities and the level of our noninterest-bearing funding sources. Due to the repricing term mismatches and embedded options inherent in certain of these products, changes in market interest rates not only affect expected near-term earnings, but also the economic values of these assets and liabilities.
Our Asset and Liability Management group centrally manages interest rate risk as prescribed in our risk management policies, which are approved by management’s Asset and Liability Committee and the Risk Committee of the Board of Directors.
Sensitivity results and market interest rate benchmarks for the first quarter of 2021 and 2020 follow.
Table 30: Interest Sensitivity Analysis

| First Quarter 2021 |  | First Quarter 2020 |
Net Interest Income Sensitivity Simulation (a) |  |  |  |
Effect on net interest income in first year from gradual interest rate change over the following 12 months of: |  |  |  |
100 basis point increase | 4.8 | % |  | 1.4 | % |
Effect on net interest income in second year from gradual interest rate change over the preceding 12 months of: |  |  |  |
100 basis point increase | 12.1 | % |  | 6.1 | % |
Key Period-End Interest Rates |  |  |  |
One-month LIBOR | 0.11 | % |  | 0.99 | % |
Three-month LIBOR | 0.19 | % |  | 1.45 | % |
Three-year swap | 0.51 | % |  | 0.46 | % |

In addition to measuring the effect on net interest income assuming parallel changes in current interest rates, we routinely simulate the effects of a number of nonparallel interest rate environments. Table 31 reflects the percentage change in net interest income over the next two 12-month periods assuming (i) the PNC Economist’s most likely rate forecast, (ii) implied market forward rates and (iii) yield curve slope flattening (a 100 basis point yield curve slope flattening between one-month and ten-year rates superimposed on current base rates) scenario.
All changes in forecasted net interest income are relative to results in a base rate scenario where current market rates are assumed to remain unchanged over the forecast horizon.
The PNC Financial Services Group, Inc. – Form 10-Q 37

Table 31: Net Interest Income Sensitivity to Alternative Rate Scenarios

| March 31, 2021 |
| PNC Economist | Market Forward | Slope Flattening |
First year sensitivity | 0.0 | % | 0.8 | % | (2.1) | % |
Second year sensitivity | 1.3 | % | 4.7 | % | (6.7) | % |

When forecasting net interest income, we make assumptions about interest rates and the shape of the yield curve, the volume and characteristics of new business and the behavior of existing on- and off-balance sheet positions. These assumptions determine the future level of simulated net interest income in the base interest rate scenario and the other interest rate scenarios presented in Tables 30 and 31. These simulations assume that as assets and liabilities mature, they are replaced or repriced at then current market rates.
The following graph presents the LIBOR/Swap yield curves for the base rate scenario and each of the alternate scenarios one year forward.
Table 32: Alternate Interest Rate Scenarios: One Year Forward
The first quarter 2021 interest sensitivity analyses indicate that our Consolidated Balance Sheet is positioned to benefit from an increase in interest rates and an upward sloping interest rate yield curve. We believe that we have the deposit funding base and balance sheet flexibility to adjust, where appropriate and permissible, to changing interest rates and market conditions.
As discussed in Item 1A Risk Factors in our 2020 Form 10-K, the planned discontinuance of the requirement that banks submit rates for the calculation of LIBOR after 2023 presents risks to the financial instruments originated, held or serviced by PNC that use LIBOR as a reference rate. PNC holds instruments and services its instruments and instruments owned by others that may be impacted by the likely discontinuance of LIBOR, including loans, investments, hedging products, floating-rate obligations, and other financial instruments that use LIBOR as a reference rate. The transition from LIBOR as an interest rate benchmark will subject PNC, like other financial participants, to financial, legal, operational, and reputational risks.
In order to address LIBOR cessation and the associated risks, PNC has established a cross-functional governance structure to oversee the overall strategy for the transition from LIBOR and mitigate risks associated with the transition. An initial LIBOR impact and risk assessment has been performed, which identified the associated risks across products, systems, models, and processes. PNC also established an enterprise-level program, which is actively monitoring PNC’s overall firm-wide exposure to LIBOR and using these results to plan transitional strategies and track progress versus these goals. Program workstreams were formed by Line of Business to ensure accountability and alignment with the appropriate operational, technology, and customer-facing stakeholders, while establishing a centralized Program Management Office to ensure consistency in execution and communication. Project plans and established milestones have been developed and have continued to evolve and be refined in line with industry developments and internal decisions and progress. PNC is also involved in industry discussions, preparing milestones for readiness and assessing progress against those milestones, along with developing and delivering on internal and external LIBOR cessation communication plans.
Key efforts in 2020 included:
•Enhancing fallback language in new contracts and reviewing existing legal contracts/agreements to assess fallback language impacts,
•Making preparations for internal operational readiness,
•Making necessary enhancements to PNC's infrastructure, including systems, models, valuation tools and processes,
38 The PNC Financial Services Group, Inc. – Form 10-Q

•Developing and delivering on internal and external LIBOR cessation communication plans,
•Engaging with PNC clients, industry working groups and regulators, and
•Monitoring developments associated with LIBOR alternatives and industry practices related to LIBOR-indexed instruments.
PNC also has been an active participant in efforts with the Federal Reserve and other regulatory agencies to explore the potential need for a credit-sensitive rate or add-on to SOFR for use in commercial loans. Those efforts led to the formation of the Credit Sensitive Group, which has held a series of workshops to assess how a credit-sensitive rate or add-on to SOFR might be constructed and discuss associated implementation issues.
In addition, in the third quarter of 2020, PNC began offering conforming adjustable rate mortgages using SOFR instead of USD LIBOR in line with Fannie Mae and Freddie Mac requirements. Plans are in place to begin offering private student loans and portfolio loans using non-LIBOR rates in the second quarter of 2021. PNC has provided regular updates to Federal Reserve, OCC and Federal Deposit Insurance Corporation examination staff regarding its LIBOR cessation and transition plans.
Market Risk Management – Customer-Related Trading Risk
We engage in fixed income securities, derivatives and foreign exchange transactions to support our customers’ investing and hedging activities. These transactions, related hedges and the credit valuation adjustment related to our customer derivatives portfolio are marked-to-market daily and reported as customer-related trading activities. We do not engage in proprietary trading of these products.
We use VaR as the primary means to measure and monitor market risk in customer-related trading activities. VaR is used to estimate the probability of portfolio losses based on the statistical analysis of historical market risk factors. VaR is calculated for each of the portfolios that comprise our customer related trading activities of which the majority are covered positions as defined by the Market Risk Rule. VaR is computed with positions and market risk factors updated daily to ensure each portfolio is operating within its acceptable limits.
See the Market Risk Management – Customer-Related Trading Risk section of our 2020 Form 10-K for more information on our models used to calculate VaR and our backtesting process.
Customer related trading revenue was $111 million for the three months ended March 31, 2021 compared to $71 million for the same period in 2020. The increase was primarily due to improved client related trading results as 2020 was negatively impacted by liquidity concerns and market volatility related to the pandemic.
Market Risk Management – Equity And Other Investment Risk
Equity investment risk is the risk of potential losses associated with investing in both private and public equity markets. In addition to extending credit, taking deposits, underwriting securities and trading financial instruments, we make and manage direct investments in a variety of transactions, including management buyouts, recapitalizations and growth financings in a variety of industries. We also have investments in affiliated and non-affiliated funds that make similar investments in private equity. The economic and/or book value of these investments and other assets are directly affected by changes in market factors.
Various PNC business units manage our equity and other investment activities. Our businesses are responsible for making investment decisions within the approved policy limits and associated guidelines.
A summary of our equity investments follows:
Table 33: Equity Investments Summary

| March 31 2021 |  | December 31 2020 |  | Change |
Dollars in millions |  | $ |  | % |
Tax credit investments | $ | 2,808 |  |  | $ | 2,870 |  |  | $ | (62) |  |  | (2) | % |
Private equity and other | 3,578 |  |  | 3,182 |  |  | 396 |  |  | 12 | % |
Total | $ | 6,386 |  |  | $ | 6,052 |  |  | $ | 334 |  |  | 6 | % |

Tax Credit Investments
Included in our equity investments are direct tax credit investments and equity investments held by consolidated entities. These tax credit investment balances included unfunded commitments totaling $1.4 billion at both March 31, 2021 and December 31, 2020. These unfunded commitments are included in Other liabilities on our Consolidated Balance Sheet.
Note 5 Loan Sale and Servicing Activities and Variable Interest Entities in the Notes To Consolidated Financial Statements in our 2020 Form 10-K has further information on Tax Credit Investments.
Private Equity and Other
The majority of our other equity investments consists of our private equity portfolio. The private equity portfolio is an illiquid portfolio consisting of mezzanine and equity investments that vary by industry, stage and type of investment. Private equity
The PNC Financial Services Group, Inc. – Form 10-Q 39

investments carried at estimated fair value totaled $1.5 billion at both March 31, 2021 and December 31, 2020. As of March 31, 2021, $1.3 billion was invested directly in a variety of companies and $0.2 billion was invested indirectly through various private equity funds. See the Supervision and Regulation section in Item 1 of our 2020 Form 10-K for discussion of the potential impacts of the Volcker Rule provisions of Dodd-Frank on our interests in and other relationships with private funds covered by the Volcker Rule.
Included in our other equity investments are Visa Class B common shares, which are recorded at cost. Visa Class B common shares that we own are transferable only under limited circumstances until they can be converted into shares of the publicly-traded Class A common shares, which cannot happen until the resolution of the pending interchange litigation. Based upon the March 31, 2021 per share closing price of $211.73 for a Visa Class A common share, the estimated value of our total investment in the Class B common shares was approximately $1.2 billion at the current conversion rate of Visa B shares to Visa A shares, while our cost basis was not significant. See Note 15 Fair Value and Note 21 Legal Proceedings in the Notes To Consolidated Financial Statements in Item 8 of our 2020 Form 10-K for additional information regarding our Visa agreements. The estimated value does not represent fair value of the Visa B common shares given the share’s limited transferability and the lack of observable transactions in the marketplace.
We also have certain other equity investments, the majority of which represent investments in affiliated and non-affiliated funds with both traditional and alternative investment strategies. Net gains related to these investments were $38 million at March 31, 2021 and were not significant at March 31, 2020.
Financial Derivatives
We use a variety of financial derivatives as part of the overall asset and liability risk management process to help manage exposure to market (primarily interest rate) and credit risk inherent in our business activities. We also enter into derivatives with customers to facilitate their risk management activities.
Financial derivatives involve, to varying degrees, market and credit risk. Derivatives represent contracts between parties that usually require little or no initial net investment and result in one party delivering cash or another type of asset to the other party based on a notional and an underlying as specified in the contract. Therefore, cash requirements and exposure to credit risk are significantly less than the notional amount on these instruments.
Further information on our financial derivatives is presented in Note 1 Accounting Policies, Note 15 Fair Value and Note 16 Financial Derivatives in our Notes To Consolidated Financial Statements in our 2020 Form 10-K and in Note 11 Fair Value and Note 12 Financial Derivatives in the Notes To Consolidated Financial Statements in Item 1 of this Report.
Not all elements of market and credit risk are addressed through the use of financial derivatives, and such instruments may be ineffective for their intended purposes due to unanticipated market changes, among other reasons.
R ECENT R EGULATORY D EVELOPMENTS
The U.S. Government continues to take action in order to aid businesses and consumers financially impacted by COVID-19, facilitate the orderly functioning of financial markets, and assist banking organizations in being able to meet the credit and other banking needs of their customers and communities. In March 2021, President Biden signed the American Rescue Plan (The American Rescue Plan Act of 2021), which provides an additional $1.9 trillion in relief. Among other things, the American Rescue Plan provides for stimulus payments of up to $1,400 per-person, funding for various housing and education programs, grants to small businesses, extension of expanded unemployment benefits, and expansion of the child tax credit. The President also signed the PPP Extension Act of 2021, which extends the PPP application deadline to May 31, 2021, and extends the PPP authorization through June 30, 2021, to provide the SBA additional time to process applications received by the application deadline. PNC continues to participate in the PPP and assist customers with their PPP loans.
In March 2021, the Federal Reserve extended its PPP Liquidity Facility by three months to June 30, 2021. The PPP Liquidity Facility extends term credit to financial institutions making PPP loans, accepting the PPP loans as collateral. The other currently active Federal Reserve liquidity facilities—the Commercial Paper Funding Facility, the Money Market Mutual Fund Liquidity Facility, and the Primary Dealer Credit Facility—expired on March 31, 2021.
Capital, Capital Planning and Liquidity
In March 2021, the Federal Reserve announced that its temporary modifications to the SLR to exclude U.S. Treasury securities and central bank reserves would expire on March 31, 2021. The temporary modifications had allowed BHCs like PNC to exclude U.S. Treasury securities and balances held at Federal Reserve Banks from the BHCs’ total leverage exposure for purposes of calculating its SLR. The Federal Reserve also announced that it would seek comment on measures to ensure the SLR remains effective in an environment of higher reserves.
40 The PNC Financial Services Group, Inc. – Form 10-Q

Separately, the Federal Reserve extended the temporary and additional restrictions on BHC dividends and share repurchases that it put in place as a result of ongoing economic uncertainty from COVID-19. These restrictions limit increases in dividends and generally restrict dividends and share repurchases to an amount based on income over the past year. For a firm with capital levels above those required by the current round of stress tests, these restrictions will end on June 30, 2021. Firms that fall below any of their minimum risk-based requirements in the stress tests will remain subject to the additional restrictions for three extra months, through September 30, 2021.
Other Developments
In April 2021, the CFPB proposed a set of rule changes intended to prevent foreclosures as the emergency federal foreclosure protections expire. The CFPB’s proposal would provide a special pre-foreclosure review period that would generally prohibit servicers from starting foreclosure until after December 31, 2021, permit servicers to offer certain streamlined loan modification options to borrowers with COVID-19-related hardships based on the evaluation of an incomplete application, and make temporary changes to certain required servicer communications that borrowers receive regarding their options. Comments on the proposal are due by May 10, 2021.
C RITICAL A CCOUNTING E STIMATES AND J UDGMENTS
Note 1 Accounting Policies in our 2020 Form 10-K describes the most significant accounting policies that we use to prepare our consolidated financial statements. Certain of these policies require us to make estimates or economic assumptions that may vary under different assumptions or conditions, and such variations may significantly affect our reported results and financial position for the period or in future periods. The policies and judgments related to residential and commercial MSRs and fair value measurements are described in Critical Accounting Estimates and Judgments in Item 7 of our 2020 Form 10-K. The following details the critical estimates and judgments around the ACL.
Allowance for Credit Losses
We maintain the ACL at levels that we believe to be appropriate as of the balance sheet date to absorb expected credit losses on our existing investment securities, loans, equipment finance leases (including residual values), other financial assets and unfunded lending related commitments, for the remaining contractual term of the assets or exposures, taking into consideration expected prepayments. Our determination of the ACL is based on historical loss experience, current borrower characteristics, current economic conditions, reasonable and supportable forecasts of future conditions and other relevant factors. We use methods sensitive to changes in economic conditions, to interpret these factors to estimate expected credit losses. We evaluate and, when appropriate, enhance the quality of our data and models and other methods used to estimate ACL on an ongoing basis. We apply qualitative factors to reflect in the ACL our best estimate of amounts that we do not expect to collect because of, among other things, idiosyncratic risk factors, changes in economic conditions that may not be reflected in forecasted results, or other potential methodology limitations. The ACL estimates are therefore susceptible to various factors, including, but not limited to, the following major factors:
•Current economic conditions and borrower quality: Our forecast of expected losses depends on economic conditions and
portfolio quality as of the estimation date. As current economic conditions evolve, forecasted losses could be materially
affected.
•Scenario weights and design: Our loss estimates are sensitive to the shape, direction and rate of change of macroeconomic forecasts and thus vary significantly between upside and downside scenarios. Change to probability weights assigned to these scenarios and timing of peak business cycles reflected by the scenarios could materially affect our loss estimates.
•Portfolio volume and mix: Changes to portfolio volume and mix could materially affect our estimates, as CECL reserves
would be recognized upon origination or acquisition.
For all assets and unfunded lending related commitments within the scope of the CECL standard, the applicable ACL is composed of one or a combination of the following components: (i) collectively assessed or pooled reserves, (ii) individually assessed reserves, and
(iii) qualitative (judgmental) reserves. Our methodologies and key assumptions for each of these components are discussed in Note 1
Accounting Policies in our 2020 Form 10-K.
Reasonable and Supportable Economic Forecast
Under CECL, we are required to consider reasonable and supportable forecasts in estimating expected credit losses. For this purpose,
we have established a framework which includes a three year forecast period and the use of four economic scenarios with associated probability weights, which in combination create a forecast of expected economic outcomes over our reasonable and supportable forecast period. Credit losses estimated in our reasonable and supportable forecast period are sensitive to the shape and severity of the scenarios used and weights assigned to them.
To generate the four economic forecast scenarios we use a combination of quantitative macroeconomic models, other measures of economic activity and forward-looking expert judgment to forecast the distribution of economic outcomes over the reasonable and supportable forecast period. Each scenario is then given an associated probability (weight) in order to represent our current expectation
The PNC Financial Services Group, Inc. – Form 10-Q 41

within that distribution over the forecast period. This process is informed by current economic conditions, expected business cycle evolution and the expert judgment of PNC’s RAC. This approach seeks to provide a reasonable representation of the forecast of expected economic outcomes and is used to estimate expected credit losses across a variety of loans and securities. Each quarter the scenarios are presented for approval to PNC’s RAC and the committee determines and approves CECL scenarios' weights for use for the current reporting period.
The s cenarios used for the period ended March 31, 2021 were designed to reflect an improved near-term economic outlook in comparison to the scenarios used for the period ended December 31, 2020. This improvement was the result of declining COVID-19 cases, more rapid vaccine distribution, the passage of the American Rescue Plan stimulus package and economic momentum fueled by increased consumer spending. We used a number of economic variables in our scenarios, with the most significant drivers being GDP and unemployment rate measures. Using the weighted-average of our four economic forecast scenarios, we estimated that GDP grows 4.3% in 2021, recovering to pre-recession peak levels in the third quarter of 2021. The weighted-average unemployment rate reflects continued recovery in the labor market in 2021, with the unemployment rate estimated at 5.9% by the end of the year. Employment gains were estimated to continue through the forecast period with the unemployment rate reaching 4.9% and 4.4% by the end of 2022 and 2023, respectively. One of the scenarios included in our weighted-average is our baseline prediction of the most likely economic outcome; which includes estimated GDP recovering to pre-pandemic levels in third quarter of 2021, with unemployment expected to return to its pre-pandemic levels in the second half of 2022. See our Business Outlook and the Cautionary Statement Regarding Forward-Looking Information in this Financial Review for additional discussion on our baseline prediction of the most likely economic outcome. While the economy saw significant recovery from the onset of the pandemic in national level macroeconomic indicators, considerable uncertainty remains regarding overall lifetime loss content for both our commercial and consumer portfolios, specifically as it relates to our customers that are less likely to benefit from the economic recovery currently underway. For commercial borrowers, there are concerns around industries that are dependent on in-person gatherings, hospitality and tourism. For consumer borrowers, payment behavior once the government stimulus wanes is also difficult to predict. We believe the highest uncertainty is concentrated with consumer borrowers who have been afforded payment deferrals or forbearance and borrowers at the low end of our credit standards. As such, for both our commercial and consumer loan portfolios, PNC identified and performed significant analysis around these key, highly impacted segments to ensure our reserves were adequate in light of the improved economic environment. We believe that the economic assumptions used in the scenarios for the first quarter of 2021, in combination with increased reserves for borrowers in segments most adversely impacted by the pandemic, sufficiently reflect the life of loan losses in the current portfolio.
To provide additional context regarding the sensitivity of the ACL to a more pessimistic forecast of expected economic outcomes, we considered what our ACL would be when applying a 100% probability weighting to the most severely adverse scenario. This severely adverse scenario estimates real GDP contracting and ending 2021 down 1.3% compared to 2020 levels, with recovery to pre-pandemic levels not expected until first quarter 2023, while the unemployment rate increases to end 2021 at 10.5% with the labor market beginning to improve again in 2022. Excluding consideration of qualitative adjustments, this sensitivity analysis would result in a hypothetical increase in our ACL of $2.0 billion at March 31, 2021. This scenario was not our expectation at March 31, 2021 and does not reflect our current expectation, nor does it capture all the potential unknown variables that would likely arise over 2021, but it provides an approximation of a possible outcome under hypothetical severe conditions. The CECL methodology inherently requires a high degree of judgment, and as a result, it is possible that we may, at another point in time, reach different conclusions regarding our credit loss estimates
See the following for additional details on the components of our ACL:
•Allowance For Credit Losses in the Credit Risk Management section of this Financial Review, and
•Note 3 Investment Securities and Note 4 Loans and Related Allowance for Credit Losses in the Notes To Consolidated Financial Statements included in this Report.
O FF-B ALANCE S HEET A RRANGEMENTS A ND V ARIABLE I NTEREST E NTITIES
We engage in a variety of activities that involve entities that are not consolidated or otherwise reflected in our Consolidated Balance Sheet that are generally referred to as off-balance sheet arrangements. Additional information on these types of activities is included in our 2020 Form 10-K and in Note 5 Loan Sale and Servicing Activities and Variable Interest Entities and Note 8 Commitments in the Notes To Consolidated Financial Statements included in this Report.
A summary and further description of VIEs is included in Note 1 Accounting Policies and Note 5 Loan Sale and Servicing Activities and Variable Interest Entities in our 2020 Form 10-K.
42 The PNC Financial Services Group, Inc. – Form 10-Q

Trust Preferred Securities
See Note 10 Borrowed Funds in the Notes To Consolidated Financial Statements in our 2020 Form 10-K for additional information on trust preferred securities issued by PNC Capital Trust C including information on contractual limitations potentially imposed on payments (including dividends) with respect to PNC's equity securities.
I NTERNAL C ONTROLS A ND D ISCLOSURE C ONTROLS A ND P ROCEDURES
As of March 31, 2021, we performed an evaluation under the supervision of and with the participation of our management, including the Chairman, President and Chief Executive Officer and the Executive Vice President and Chief Financial Officer, of the effectiveness of the design and operation of our disclosure controls and procedures and of changes in our internal control over financial reporting.
Based on that evaluation, our Chairman, President and Chief Executive Officer and our Executive Vice President and Chief Financial Officer concluded that our disclosure controls and procedures (as defined in Rule 13a-15(e) under the Securities Exchange Act of 1934) were effective as of March 31, 2021, and that there has been no change in PNC’s internal control over financial reporting that occurred during the first quarter of 2021 that has materially affected, or is reasonably likely to materially affect, our internal control over financial reporting.
The PNC Financial Services Group, Inc. – Form 10-Q 43

C AUTIONARY S TATEMENT R EGARDING F ORWARD-L OOKING I NFORMATION
We make statements in this Report, and we may from time to time make other statements, regarding our outlook for earnings, revenues, expenses, tax rates, capital and liquidity levels and ratios, asset levels, asset quality, financial position, and other matters regarding or affecting us and our future business and operations that are forward-looking statements within the meaning of the Private Securities Litigation Reform Act. Forward-looking statements are typically identified by words such as “believe,” “plan,” “expect,” “anticipate,” “see,” “look,” “intend,” “outlook,” “project,” “forecast,” “estimate,” “goal,” “will,” “should” and other similar words and expressions.
Forward-looking statements are necessarily subject to numerous assumptions, risks and uncertainties, which change over time. Future events or circumstances may change our outlook and may also affect the nature of the assumptions, risks and uncertainties to which our forward-looking statements are subject. Forward-looking statements speak only as of the date made. We do not assume any duty and do not undertake any obligation to update forward-looking statements. Actual results or future events could differ, possibly materially, from those anticipated in forward-looking statements, as well as from historical performance. As a result, we caution against placing undue reliance on any forward-looking statements.
Our forward-looking statements are subject to the following principal risks and uncertainties.
•Our businesses, financial results and balance sheet values are affected by business and economic conditions, including the following:
–Changes in interest rates and valuations in debt, equity and other financial markets,
–Disruptions in the U.S. and global financial markets,
–Actions by the Federal Reserve Board, U.S. Treasury and other government agencies, including those that impact money supply and market interest rates,
–Changes in customer behavior due to changing business and economic conditions or legislative or regulatory initiatives,
–Changes in customers’, suppliers’ and other counterparties’ performance and creditworthiness,
–Impacts of tariffs and other trade policies of the U.S. and its global trading partners,
–The length and extent of economic contraction as a result of the COVID-19 pandemic,
–The impact of the results of the recent U.S. elections on the regulatory landscape, capital markets, and the response to and management of the COVID-19 pandemic, including the effectiveness of already-enacted fiscal stimulus from the federal government and a potential infrastructure bill, and
–Commodity price volatility.
•Our forward-looking financial statements are subject to the risk that economic and financial market conditions will be substantially different than those we are currently expecting and do not take into account potential legal and regulatory contingencies. These statements are based on our view that:
–The U.S. economy is in an economic recovery, following a very severe but very short economic contraction in the first half of 2020 due to the COVID-19 pandemic and public health measures to contain it.
–Despite the improvement in the economy since the spring of 2020, economic activity remains below its pre-pandemic level and unemployment remains elevated.
–Growth will pick up in the spring of 2021 as vaccine distribution continues and the federal government provides aid to households, small and medium-sized businesses, and state and local governments. PNC expects real GDP to return to its pre-pandemic level in the third quarter of 2021, and employment in the second half of 2022.
–PNC expects the FOMC to keep the fed funds rate in its current range of 0.00% to 0.25 % until at least late 2023.
•PNC’s ability to take certain capital actions, including returning capital to shareholders, is subject to PNC meeting or exceeding a stress capital buffer established by the Federal Reserve Board in connection with the Federal Reserve Board's CCAR process. The Federal Reserve also has imposed additional limitations on capital distributions through the second quarter of 2021 by CCAR-participating bank holding companies.
•PNC’s regulatory capital ratios in the future will depend on, among other things, the company’s financial performance, the scope and terms of final capital regulations then in effect and management actions affecting the composition of PNC’s balance sheet. In addition, PNC’s ability to determine, evaluate and forecast regulatory capital ratios, and to take actions (such as capital distributions) based on actual or forecasted capital ratios, will be dependent at least in part on the development, validation and regulatory review of related models.
•Legal and regulatory developments could have an impact on our ability to operate our businesses, financial condition, results of operations, competitive position, reputation, or pursuit of attractive acquisition opportunities. Reputational impacts could affect matters such as business generation and retention, liquidity, funding, and ability to attract and retain management. These developments could include:
–Changes to laws and regulations, including changes affecting oversight of the financial services industry, consumer protection, bank capital and liquidity standards, pension, bankruptcy and other industry aspects, and changes in accounting policies and principles.
44 The PNC Financial Services Group, Inc. – Form 10-Q

–Unfavorable resolution of legal proceedings or other claims and regulatory and other governmental investigations or other inquiries. These matters may result in monetary judgments or settlements or other remedies, including fines, penalties, restitution or alterations in our business practices, and in additional expenses and collateral costs, and may cause reputational harm to PNC.
–Results of the regulatory examination and supervision process, including our failure to satisfy requirements of agreements with governmental agencies.
–Impact on business and operating results of any costs associated with obtaining rights in intellectual property claimed by others and of adequacy of our intellectual property protection in general.
•Business and operating results are affected by our ability to identify and effectively manage risks inherent in our businesses, including, where appropriate, through effective use of systems and controls, third-party insurance, derivatives, and capital management techniques, and to meet evolving regulatory capital and liquidity standards.
•Our planned acquisition of BBVA presents us with risks and uncertainties related both to the acquisition transaction itself and to the integration of the acquired business into PNC after closing:
–The business of BBVA, including its U.S. banking subsidiary, BBVA USA, going forward may not perform as we currently project or in a manner consistent with historical performance. As a result, the anticipated benefits, including estimated cost savings, of the transaction may be significantly more difficult or take longer to achieve than expected or may not be achieved in their entirety as a result of unexpected factors or events, including those that are outside of our control.
–The combination of BBVA, including its U.S. banking subsidiary, BBVA USA, with PNC and PNC Bank, respectively, may be more difficult to achieve than anticipated or have unanticipated adverse results relating to BBVA, including its U.S. banking subsidiary, BBVA USA, or our existing businesses.
–Completion of the transaction is dependent on the satisfaction of customary closing conditions, which cannot be assured. The timing of completion of the transaction is dependent on various factors that cannot be predicted with precision at this point.
•In addition to the planned BBVA transaction, we grow our business in part through acquisitions and new strategic initiatives. Risks and uncertainties include those presented by the nature of the business acquired and strategic initiative, including in some cases those associated with our entry into new businesses or new geographic or other markets and risks resulting from our inexperience in those new areas, as well as risks and uncertainties related to the acquisition transactions themselves, regulatory issues, and the integration of the acquired businesses into PNC after closing.
•Competition can have an impact on customer acquisition, growth and retention and on credit spreads and product pricing, which can affect market share, deposits and revenues. Our ability to anticipate and respond to technological changes can also impact our ability to respond to customer needs and meet competitive demands.
•Business and operating results can also be affected by widespread natural and other disasters, pandemics, dislocations, terrorist activities, system failures, security breaches, cyberattacks or international hostilities through impacts on the economy and financial markets generally or on us or our counterparties specifically.
We provide greater detail regarding these as well as other factors in our 2020 Form 10-K and elsewhere in this Report, including in the Risk Factors and Risk Management sections and the Legal Proceedings and Commitments Notes of the Notes To Consolidated Financial Statements in these reports. Our forward-looking statements may also be subject to other risks and uncertainties, including those we may discuss elsewhere in this Report or in our other filings with the SEC.
The PNC Financial Services Group, Inc. – Form 10-Q 45

CONSOLIDATED INCOME STATEMENT
THE PNC FINANCIAL SERVICES GROUP, INC.

Unaudited | Three months ended March 31 |  |
In millions, except per share data | 2021 |  | 2020 |  |  |  |
Interest Income |  |  |  |  |  |  |
Loans | $ | 1,996 |  |  | $ | 2,480 |  |  |  |  |
Investment securities | 421 |  |  | 582 |  |  |  |  |
Other | 66 |  |  | 138 |  |  |  |  |
Total interest income | 2,483 |  |  | 3,200 |  |  |  |  |
Interest Expense |  |  |  |  |  |  |
Deposits | 40 |  |  | 375 |  |  |  |  |
Borrowed funds | 95 |  |  | 314 |  |  |  |  |
Total interest expense | 135 |  |  | 689 |  |  |  |  |
Net interest income | 2,348 |  |  | 2,511 |  |  |  |  |
Noninterest Income |  |  |  |  |  |  |
Asset management | 226 |  |  | 201 |  |  |  |  |
Consumer services | 384 |  |  | 377 |  |  |  |  |
Corporate services | 555 |  |  | 526 |  |  |  |  |
Residential mortgage | 105 |  |  | 210 |  |  |  |  |
Service charges on deposits | 119 |  |  | 168 |  |  |  |  |
Other | 483 |  |  | 343 |  |  |  |  |
Total noninterest income | 1,872 |  |  | 1,825 |  |  |  |  |
Total revenue | 4,220 |  |  | 4,336 |  |  |  |  |
Provision For (Recapture of) Credit Losses | (551) |  |  | 914 |  |  |  |  |
Noninterest Expense |  |  |  |  |  |  |
Personnel | 1,477 |  |  | 1,369 |  |  |  |  |
Occupancy | 215 |  |  | 207 |  |  |  |  |
Equipment | 293 |  |  | 287 |  |  |  |  |
Marketing | 45 |  |  | 58 |  |  |  |  |
Other | 544 |  |  | 622 |  |  |  |  |
Total noninterest expense | 2,574 |  |  | 2,543 |  |  |  |  |
Income from continuing operations before income taxes and noncontrolling interests | 2,197 |  |  | 879 |  |  |  |  |
Income taxes from continuing operations | 371 |  |  | 120 |  |  |  |  |
Net income from continuing operations | 1,826 |  |  | 759 |  |  |  |  |
Income from discontinued operations before taxes |  |  | 181 |  |  |  |  |
Income taxes from discontinued operations |  |  | 25 |  |  |  |  |
Net income from discontinued operations |  |  | 156 |  |  |  |  |
Net income | 1,826 |  |  | 915 |  |  |  |  |
Less: Net income attributable to noncontrolling interests | 10 |  |  | 7 |  |  |  |  |
Preferred stock dividends | 57 |  |  | 63 |  |  |  |  |
Preferred stock discount accretion and redemptions | 1 |  |  | 1 |  |  |  |  |
Net income attributable to common shareholders | $ | 1,758 |  |  | $ | 844 |  |  |  |  |
Earnings Per Common Share |  |  |  |  |  |  |
Basic earnings from continuing operations | $ | 4.11 |  |  | $ | 1.59 |  |  |  |  |
Basic earnings from discontinued operations |  |  | 0.37 |  |  |  |  |
Total basic earnings | $ | 4.11 |  |  | $ | 1.96 |  |  |  |  |
Diluted earnings from continuing operations | $ | 4.10 |  |  | $ | 1.59 |  |  |  |  |
Diluted earnings from discontinued operations |  |  | 0.36 |  |  |  |  |
Total diluted earnings | $ | 4.10 |  |  | $ | 1.95 |  |  |  |  |
Average Common Shares Outstanding |  |  |  |  |  |  |
Basic | 426 |  |  | 429 |  |  |  |  |
Diluted | 426 |  |  | 430 |  |  |  |  |

See accompanying Notes To Consolidated Financial Statements.
46 The PNC Financial Services Group, Inc. – Form 10-Q

CONSOLIDATED STATEMENT OF COMPREHENSIVE INCOME
THE PNC FINANCIAL SERVICES GROUP, INC.

Unaudited In millions |  | Three months ended March 31 |  |  |
2021 |  | 2020 |  |  |  |  |
Net income from continuing operations |  | $ | 1,826 |  |  | $ | 759 |  |  |  |  |  |
Other comprehensive income (loss), before tax and net of reclassifications into Net income |  |  |  |  |  |  |  |  |
Net change in debt securities |  | (1,194) |  |  | 1,480 |  |  |  |  |  |
Net change in cash flow hedge derivatives |  | (775) |  |  | 785 |  |  |  |  |  |
Pension and other postretirement benefit plan adjustments |  | 30 |  |  | 12 |  |  |  |  |  |
Net change in Other |  | 1 |  |  | 8 |  |  |  |  |  |
Other comprehensive income (loss) from continuing operations, before tax and net of reclassifications into Net income |  | (1,938) |  |  | 2,285 |  |  |  |  |  |
Income tax benefit (expense) from continuing operations related to items of other comprehensive income |  | 458 |  |  | (540) |  |  |  |  |  |
Other comprehensive income (loss) from continuing operations, after tax and net of reclassifications into Net income |  | (1,480) |  |  | 1,745 |  |  |  |  |  |
Net income from discontinued operations |  |  |  | 156 |  |  |  |  |  |
Other comprehensive income (loss) from discontinued operations, before tax and net of reclassifications into Net income |  |  |  | (34) |  |  |  |  |  |
Income tax benefit (expense) from discontinued operations related to items of other comprehensive income |  |  |  | 8 |  |  |  |  |  |
Other comprehensive income (loss) from discontinued operations, after tax and net of reclassifications into Net income |  |  |  | (26) |  |  |  |  |  |
Other comprehensive income (loss), after tax and net of reclassifications into Net income |  | (1,480) |  |  | 1,719 |  |  |  |  |  |
Comprehensive income |  | 346 |  |  | 2,634 |  |  |  |  |  |
Less: Comprehensive income attributable to noncontrolling interests |  | 10 |  |  | 7 |  |  |  |  |  |
Comprehensive income attributable to PNC |  | $ | 336 |  |  | $ | 2,627 |  |  |  |  |  |

See accompanying Notes To Consolidated Financial Statements.
The PNC Financial Services Group, Inc. – Form 10-Q 47

CONSOLIDATED BALANCE SHEET
THE PNC FINANCIAL SERVICES GROUP, INC.

Unaudited | March 31 2021 |  | December 31 2020
In millions, except par value
Assets |  |  |
Cash and due from banks | $ | 7,455 |  |  | $ | 7,017 |
Interest-earning deposits with banks | 86,161 |  |  | 85,173 |
Loans held for sale (a) | 1,967 |  |  | 1,597 |
Investment securities – available for sale | 96,799 |  |  | 87,358 |
Investment securities – held to maturity | 1,456 |  |  | 1,441 |
Loans (a) | 237,013 |  |  | 241,928 |
Allowance for loan and lease losses | (4,714) |  |  | (5,361) |
Net loans | 232,299 |  |  | 236,567 |
Equity investments | 6,386 |  |  | 6,052 |
Mortgage servicing rights | 1,680 |  |  | 1,242 |
Goodwill | 9,317 |  |  | 9,233 |
Other (a) | 30,894 |  |  | 30,999 |
Total assets | $ | 474,414 |  |  | $ | 466,679 |
Liabilities |  |  |
Deposits |  |  |
Noninterest-bearing | $ | 120,641 |  |  | $ | 112,637 |
Interest-bearing | 254,426 |  |  | 252,708 |
Total deposits | 375,067 |  |  | 365,345 |
Borrowed funds |  |  |
Federal Home Loan Bank borrowings | 1,500 |  |  | 3,500 |
Bank notes and senior debt | 22,139 |  |  | 24,271 |
Subordinated debt | 6,241 |  |  | 6,403 |
Other (b) | 3,150 |  |  | 3,021 |
Total borrowed funds | 33,030 |  |  | 37,195 |
Allowance for unfunded lending related commitments | 507 |  |  | 584 |
Accrued expenses and other liabilities | 11,931 |  |  | 9,514 |
Total liabilities | 420,535 |  |  | 412,638 |
Equity |  |  |
Preferred stock (c) |  |  |
Common stock ($5 par value, Authorized 800 shares, issued 543 shares) | 2,713 |  |  | 2,713 |
Capital surplus | 15,879 |  |  | 15,884 |
Retained earnings | 48,113 |  |  | 46,848 |
Accumulated other comprehensive income | 1,290 |  |  | 2,770 |
Common stock held in treasury at cost: 118 and 119 shares | (14,146) |  |  | (14,205) |
Total shareholders’ equity | 53,849 |  |  | 54,010 |
Noncontrolling interests | 30 |  |  | 31 |
Total equity | 53,879 |  |  | 54,041 |
Total liabilities and equity | $ | 474,414 |  |  | $ | 466,679 |

(a)Our consolidated assets included the following for which we have elected the fair value option: Loans held for sale of $1.6 billion, Loans of $1.4 billion and Other assets of $0.1 billion at March 31, 2021. Comparable amounts at December 31, 2020 were $1.2 billion, $1.4 billion and $0.1 billion, respectively.
(b)Our consolidated liabilities included Other borrowed funds of less than $0.1 billion at both March 31, 2021 and December 31, 2020, for which we have elected the fair value option.
(c)Par value less than $0.5 million at each date.
See accompanying Notes To Consolidated Financial Statements.
48 The PNC Financial Services Group, Inc. – Form 10-Q

CONSOLIDATED STATEMENT OF CASH FLOWS
THE PNC FINANCIAL SERVICES GROUP, INC.

Unaudited In millions |  | Three months ended March 31 |
2021 |  | 2020 |
Operating Activities |  |  |  |  |
Net income |  | $ | 1,826 |  |  | $ | 915 |  |
Adjustments to reconcile net income to net cash provided (used) by operating activities |  |  |  |  |
Provision for (recapture of) credit losses |  | (551) |  |  | 914 |  |
Depreciation and amortization |  | 375 |  |  | 328 |  |
Deferred income taxes |  | (138) |  |  | (226) |  |
Changes in fair value of mortgage servicing rights |  | (323) |  |  | 620 |  |
Undistributed earnings of BlackRock |  |  |  | (56) |  |
Net change in |  |  |  |  |
Trading securities and other short-term investments |  | 564 |  |  | (1,014) |  |
Loans held for sale |  | (342) |  |  | (452) |  |
Other assets |  | (822) |  |  | (6,912) |  |
Accrued expenses and other liabilities |  | 245 |  |  | 5,376 |  |
Other |  | (54) |  |  | (189) |  |
Net cash provided (used) by operating activities |  | $ | 780 |  |  | $ | (696) |  |
Investing Activities |  |  |  |  |
Sales |  |  |  |  |
Securities available for sale |  | $ | 5,558 |  |  | $ | 5,447 |  |
Loans |  | 406 |  |  | 314 |  |
Repayments/maturities |  |  |  |  |
Securities available for sale |  | 7,263 |  |  | 4,332 |  |
Securities held to maturity |  | 14 |  |  | 12 |  |
Purchases |  |  |  |  |
Securities available for sale |  | (22,094) |  |  | (11,889) |  |
Securities held to maturity |  | (21) |  |  | (4) |  |
Loans |  | (778) |  |  | (100) |  |
Net change in |  |  |  |  |
Federal funds sold and resale agreements |  | (136) |  |  | 965 |  |
Interest-earning deposits with banks |  | (988) |  |  | 3,427 |  |
Loans |  | 5,043 |  |  | (25,758) |  |
Other |  | (339) |  |  | (125) |  |
Net cash provided (used) by investing activities |  | $ | (6,072) |  |  | $ | (23,379) |  |

(continued on following page)
The PNC Financial Services Group, Inc. – Form 10-Q 49

CONSOLIDATED STATEMENT OF CASH FLOWS
THE PNC FINANCIAL SERVICES GROUP, INC.
(continued from previous page)

Unaudited In millions |  | Three Months Ended March 31 |
2021 |  | 2020 |
Financing Activities |  |  |  |  |
Net change in |  |  |  |  |
Noninterest-bearing deposits |  | $ | 8,096 |  |  | $ | 8,857 |  |
Interest-bearing deposits |  | 1,718 |  |  | 7,829 |  |
Federal funds purchased and repurchase agreements |  | (3) |  |  | 2,306 |  |
Short-term Federal Home Loan Bank borrowings |  |  |  | (400) |  |
Other borrowed funds |  | 168 |  |  | 1,044 |  |
Sales/issuances |  |  |  |  |
Federal Home Loan Bank borrowings |  |  |  | 9,060 |  |
Bank notes and senior debt |  |  |  | 3,486 |  |
Other borrowed funds |  | 188 |  |  | 172 |  |
Common and treasury stock |  | 27 |  |  | 23 |  |
Repayments/maturities |  |  |  |  |
Federal Home Loan Bank borrowings |  | (2,000) |  |  | (1,510) |  |
Bank notes and senior debt |  | (1,650) |  |  | (2,100) |  |
Other borrowed funds |  | (198) |  |  | (172) |  |
Acquisition of treasury stock |  | (66) |  |  | (1,522) |  |
Preferred stock cash dividends paid |  | (57) |  |  | (63) |  |
Common stock cash dividends paid |  | (493) |  |  | (503) |  |
Net cash provided (used) by financing activities |  | $ | 5,730 |  |  | $ | 26,507 |  |
Net Increase (Decrease) In Cash And Due From Banks And Restricted Cash |  | $ | 438 |  |  | $ | 2,432 |  |
Net cash provided by discontinued operations |  |  |  | 126 |  |
Net cash provided (used) by continuing operations |  | 438 |  |  | 2,306 |  |
Cash and due from banks and restricted cash at beginning of period |  | 7,017 |  |  | 5,061 |  |
Cash and due from banks and restricted cash at end of period |  | $ | 7,455 |  |  | $ | 7,493 |  |
Cash and due from banks and restricted cash |  |  |  |  |
Cash and due from banks at end of period (unrestricted cash) |  | $ | 6,698 |  |  | $ | 7,161 |  |
Restricted cash |  | 757 |  |  | 332 |
Cash and due from banks and restricted cash at end of period |  | $ | 7,455 |  |  | $ | 7,493 |  |
Supplemental Disclosures |  |  |  |  |
Interest paid |  | $ | 188 |  |  | $ | 638 |  |
Income taxes paid |  | $ | 15 |  |  | $ | 36 |  |
Income taxes refunded |  | $ | 4 |  |  | $ | 5 |  |
Leased assets obtained in exchange for new operating lease liabilities |  | $ | 12 |  |  | $ | 57 |  |
Non-cash Investing and Financing Items |  |  |  |  |
Transfer from loans to loans held for sale, net |  | $ | 344 |  |  | $ | 313 |  |
Transfer from loans to foreclosed assets |  | $ | 7 |  |  | $ | 37 |  |

See accompanying Notes To Consolidated Financial Statements.
50 The PNC Financial Services Group, Inc. – Form 10-Q

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
T HE PNC F INANCIAL S ERVICES G ROUP, I NC.
Unaudited
See page 95 for a glossary of certain terms and acronyms used in this Report.
B USINESS
PNC is one of the largest diversified financial services companies in the U.S. and is headquartered in Pittsburgh, Pennsylvania.
We have businesses engaged in retail banking, including residential mortgage, corporate and institutional banking and asset management, providing many of our products and services nationally. Our retail branch network is located primarily in markets across the Mid-Atlantic, Midwest and Southeast. We also have strategic international offices in four countries outside the U.S.
N OTE 1 A CCOUNTING P OLICIES
Basis of Financial Statement Presentation
Our consolidated financial statements include the accounts of the parent company and its subsidiaries, most of which are wholly-owned, certain partnership interests and VIEs.
We prepared these consolidated financial statements in accordance with GAAP. We have eliminated intercompany accounts and transactions. We have also reclassified certain prior year amounts to conform to the current period presentation, which did not have a material impact on our consolidated financial condition or results of operations.
In our opinion, the unaudited interim consolidated financial statements reflect all normal, recurring adjustments needed to present fairly our results for the interim periods. The results of operations for interim periods are not necessarily indicative of the results that may be expected for the full year or any other interim period.
We have also considered the impact of subsequent events on these consolidated financial statements.
When preparing these unaudited interim consolidated financial statements, we have assumed that you have read the audited consolidated financial statements included in our 2020 Form 10-K. Reference is made to Note 1 Accounting Policies in our 2020 Form 10-K for a detailed description of significant accounting policies. These interim consolidated financial statements serve to update our 2020 Form 10-K and may not include all information and Notes necessary to constitute a complete set of financial statements. There have been no significant changes to our accounting policies as disclosed in our 2020 Form 10-K.
Use of Estimates
We prepared these consolidated financial statements using financial information available at the time of preparation, which requires us to make estimates and assumptions that affect the amounts reported. Our most significant estimates pertain to the ACL and our fair value measurements. Actual results may differ from the estimates and the differences may be material to the consolidated financial statements.
The PNC Financial Services Group, Inc. – Form 10-Q 51

Recently Adopted Accounting Standards

Accounting Standards Update | Description | Financial Statement Impact
Income Tax Simplification - ASU 2019-12 Issued December 2019 | • Simplifies the accounting for income taxes by eliminating certain exceptions in ASC 740, Income Taxes, relating to the approach for intraperiod tax allocation, the recognition of deferred tax liabilities for outside basis differences and the methodology for calculating income taxes in an interim period. • Clarifies areas of the income tax guidance around franchise taxes partially based on income, step-ups in the tax basis of goodwill, and enacted changes in tax laws. • Specifies that an entity is no longer required to allocate the consolidated amount of current and deferred tax expense to a legal entity that is not subject to tax in its separate financial statements. | • Adopted January 1, 2021. • The adoption of this standard did not impact our consolidated results of operations or our consolidated financial position. PNC will no longer allocate the consolidated amount of current and deferred income tax expense to certain qualifying stand-alone entities, which may impact the presentation of parent company tax expense subsequent to adoption.
Accounting Standards Update | Description | Financial Statement Impact
Reference Rate Reform - ASU 2020-04 Issued March 2020 Reference Rate Reform Scope - ASU 2021-01 Issued January 2021 | • Provides optional expedients and exceptions for applying generally accepted accounting principles to contracts, hedging relationships and other transactions that reference LIBOR or another reference rate expected to be discontinued because of reference rate reform (codified in ASC 848). • Includes optional expedients related to contract modifications that allow an entity to account for modifications (if certain criteria are met) as if the modifications were only minor (assets within the scope of ASC 310, Receivables), were not substantial (assets within the scope of ASC 470, Debt) and/or did not result in remeasurements or reclassifications (assets within the scope of ASC 842, Leases, and other Topics) of the existing contract. • Includes optional expedients related to hedging relationships within the scope of ASC 815, Derivatives & Hedging, whereby changes to the critical terms of a hedging relationship do not require dedesignation if certain criteria are met. In addition, potential sources of ineffectiveness as a result of reference rate reform may be disregarded when performing some effectiveness assessments. • Includes optional expedients and exceptions for contract modifications and hedge accounting that apply to derivative instruments impacted by the market-wide discounting transition. • Allows for a one-time election to sell, transfer, or both sell and transfer debt securities classified as held to maturity that reference a rate affected by reference rate reform and that are classified as held to maturity before January 1, 2020. • Guidance in these ASUs are effective as of March 12, 2020 through December 31, 2022. | • ASU 2020-04 was adopted March 12, 2020. ASU 2021-01 was retrospectively adopted October 1, 2020. • Refer to Note 1 Accounting Policies in the 2020 Form 10-K for more information on elections of optional expedients that occurred in 2020. • During the first quarter of 2021, we elected to apply certain optional expedients to derivative instruments that were modified in the first quarter due to the adoption of fallback language recommended by the ISDA to address the anticipated cessation of LIBOR. These optional expedients remove the requirement to remeasure contract modifications or dedesignate hedging relationships due to reference rate reform. • As of March 31, 2021, we have not yet elected to apply any optional expedients for contract modifications and hedging relationships to any other financial instruments. However, we plan to elect these optional expedients in the future.
Accounting Standards Update | Description | Financial Statement Impact
SEC Paragraph Amendments – ASU 2020-09 Issued October 2020 | • Amends the financial disclosure requirements for guarantors and issuers of guaranteed securities registered or being registered, and issuers’ affiliates whose securities collateralize securities registered or being registered in Regulation S-X. • Improves disclosure requirements for both investors and registrants. • Provides investors with material information given the specific facts and circumstances, making the disclosures easier to understand and reducing the costs and burdens to registrants. | • Adopted January 4, 2021. • In accordance with the requirements of this ASU, we included Exhibit 22 in the Exhibit Index of Item 6 of this Report to disclose PNC’s guarantee of the PNC Capital Trust C preferred securities.

52 The PNC Financial Services Group, Inc. – Form 10-Q

N OTE 2 A CQUISITION A ND D IVESTITURE A CTIVITY
Pending Acquisition of BBVA USA Bancshares, Inc.
On November 16, 2020, we announced a definitive agreement with BBVA, S.A. to acquire BBVA including its U.S. banking subsidiary, BBVA USA, for a fixed purchase price of $11.6 billion in cash.
BBVA USA has over 600 branches in Texas, Alabama, Arizona, California, Florida, Colorado and New Mexico. The transaction is expected to add approximately $102 billion in total assets, $86 billion of deposits and $66 billion of loans to PNC’s Consolidated Balance Sheet and to close in mid-2021, subject to customary closing conditions, including receipt of regulatory approvals.
Sale of Equity Investment in BlackRock, Inc.
In May 2020, PNC completed the sale of its 31.6 million shares of BlackRock, Inc. common and preferred stock through a registered secondary offering at a price of $420 per share. In addition, BlackRock repurchased 2.65 million shares from PNC at a price of $414.96 per share. The total proceeds from the sale were $14.2 billion in cash, net of $0.2 billion in expenses, and resulted in a gain on sale of $4.3 billion. Additionally, PNC contributed 500,000 BlackRock shares to the PNC Foundation.
Following the sale and donation, PNC has divested its entire investment in BlackRock and only holds shares of BlackRock stock in a fiduciary capacity for clients of PNC.
The following table summarizes the results from the discontinued operations of BlackRock included in the Consolidated Income Statement:
Table 34: Consolidated Income Statement - Discontinued Operations

| Three months ended March 31 |
In millions | 2020 |  |  |  |
Noninterest income | $ | 181 |  |  |  |  |
Total revenue | 181 |  |  |  |  |
Income from discontinued operations before income taxes and noncontrolling interests | 181 |  |  |  |  |
Income taxes | 25 |  |  |  |  |
Net income from discontinued operations | $ | 156 |  |  |  |  |

The net cash provided by operating activities of discontinued operations was $126 million for the three months ended March 31, 2020 and is included in the Consolidated Statement of Cash Flows.
The PNC Financial Services Group, Inc. – Form 10-Q 53

N OTE 3 I NVESTMENT S ECURITIES
The following table summarizes our available for sale and held to maturity portfolios by major security type:
Table 35: Investment Securities Summary

|  | March 31, 2021 (a) |  |  | December 31, 2020 (a)
In millions |  | Amortized Cost |  | Unrealized |  | Fair Value |  |  | Amortized Cost |  | Unrealized |  | Fair Value
Gains |  | Losses |  |  |  | Gains |  | Losses |
Securities Available for Sale |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
U.S. Treasury and government agencies |  | $ | 25,670 |  |  | $ | 546 |  |  | $ | (266) |  |  | $ | 25,950 |  |  |  | $ | 19,821 |  |  | $ | 903 |  |  | $ | (13) |  |  | $ | 20,711 |
Residential mortgage-backed |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Agency |  | 50,499 |  |  | 1,227 |  |  | (172) |  |  | 51,554 |  |  |  | 47,355 |  |  | 1,566 |  |  | (10) |  |  | 48,911 |
Non-agency |  | 1,181 |  |  | 252 |  |  | (9) |  |  | 1,424 |  |  |  | 1,272 |  |  | 243 |  |  | (14) |  |  | 1,501 |
Commercial mortgage-backed |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Agency |  | 2,219 |  |  | 68 |  |  | (3) |  |  | 2,284 |  |  |  | 2,571 |  |  | 119 |  |  | (2) |  |  | 2,688 |
Non-agency |  | 4,191 |  |  | 60 |  |  | (15) |  |  | 4,236 |  |  |  | 3,678 |  |  | 78 |  |  | (67) |  |  | 3,689 |
Asset-backed |  | 5,969 |  |  | 89 |  |  | (17) |  |  | 6,041 |  |  |  | 5,060 |  |  | 100 |  |  | (10) |  |  | 5,150 |
Other |  | 5,077 |  |  | 238 |  |  | (5) |  |  | 5,310 |  |  |  | 4,415 |  |  | 293 |  |  |  |  | 4,708 |
Total securities available for sale (b) |  | $ | 94,806 |  |  | $ | 2,480 |  |  | $ | (487) |  |  | $ | 96,799 |  |  |  | $ | 84,172 |  |  | $ | 3,302 |  |  | $ | (116) |  |  | $ | 87,358 |
Securities Held to Maturity |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
U.S. Treasury and government agencies |  | $ | 800 |  |  | $ | 74 |  |  |  |  | $ | 874 |  |  |  | $ | 795 |  |  | $ | 125 |  |  |  |  | $ | 920 |
Other |  | 656 |  |  | 36 |  |  | $ | (7) |  |  | 685 |  |  |  | 646 |  |  | 42 |  |  | $ | (3) |  |  | 685 |
Total securities held to maturity (c) |  | $ | 1,456 |  |  | $ | 110 |  |  | $ | (7) |  |  | $ | 1,559 |  |  |  | $ | 1,441 |  |  | $ | 167 |  |  | $ | (3) |  |  | $ | 1,605 |

(a) The accrued interest associated with our available for sale portfolio totaled $244 million and $238 million at March 31, 2021 and December 31, 2020, respectively. These amounts are included in Other assets on the Consolidated Balance Sheet.
(b) Amortized cost is presented net of allowance of $105 million and $79 million for securities available for sale at March 31, 2021 and December 31, 2020, respectively.
(c) Credit ratings represent a primary credit quality indicator used to monitor and manage credit risk. 85% of our securities held to maturity were rated AAA/AA as of both March 31, 2021 and December 31, 2020.
The fair value of investment securities is impacted by interest rates, credit spreads, market volatility and liquidity conditions. Securities available for sale are carried at fair value with net unrealized gains and losses included in Shareholders’ equity as AOCI, unless credit related. Net unrealized gains and losses are determined by taking the difference between the fair value of a security and its amortized cost, net of any allowance. Securities held to maturity are carried at amortized cost less any allowance. Investment securities at March 31, 2021 included $1.8 billion of net unsettled purchases which represent non-cash investing activity, and accordingly, are not reflected on the Consolidated Statement of Cash Flows. The comparable amount for March 31, 2020 was $0.4 billion.
We maintain the allowance for investment securities at levels that we believe to be appropriate as of the balance sheet date based on estimation of expected credit losses on our portfolio. As of March 31, 2021, the allowance for investment securities was $108 million and primarily related to non-agency commercial mortgage-backed securities in the available for sale portfolio. The provision for credit losses on investment securities totaled $26 million for the three months ended March 31, 2021.
Table 36 presents the gross unrealized losses and fair value of securities available for sale that do not have an associated allowance for investment securities as of March 31, 2021. These securities are segregated between investments that had been in a continuous unrealized loss position for less than twelve months and twelve months or more, based on the point in time that the fair value declined below the amortized cost basis. All securities included in the table have been evaluated to determine if a credit loss exists. As part of that assessment, as of March 31, 2021, we concluded that we do not intend to sell and believe we will not be required to sell these securities prior to recovery of the amortized cost basis.
54 The PNC Financial Services Group, Inc. – Form 10-Q

Table 36: Gross Unrealized Loss and Fair Value of Securities Available for Sale Without an Allowance for Credit Losses

|  | Unrealized loss position less than 12 months |  | Unrealized loss position 12 months or more |  | Total
In millions |  | Unrealized Loss |  | Fair Value |  | Unrealized Loss |  | Fair Value |  | Unrealized Loss |  | Fair Value
March 31, 2021 |  |  |  |  |  |  |  |  |  |  |  |
U.S. Treasury and government agencies |  | $ | (266) |  |  | $ | 12,798 |  |  |  |  |  |  | $ | (266) |  |  | $ | 12,798 |
Residential mortgage-backed |  |  |  |  |  |  |  |  |  |  |  |
Agency |  | (170) |  |  | 19,019 |  |  | $ | (2) |  |  | $ | 75 |  |  | (172) |  |  | 19,094 |
Non-agency |  |  |  |  |  | (9) |  |  | 165 |  |  | (9) |  |  | 165 |
Commercial mortgage-backed |  |  |  |  |  |  |  |  |  |  |  |
Agency |  | (2) |  |  | 190 |  |  | (1) |  |  | 69 |  |  | (3) |  |  | 259 |
Non-agency |  | (1) |  |  | 275 |  |  | (5) |  |  | 911 |  |  | (6) |  |  | 1,186 |
Asset-backed |  | (12) |  |  | 1,707 |  |  | (5) |  |  | 794 |  |  | (17) |  |  | 2,501 |
Other |  | (4) |  |  | 457 |  |  |  |  |  |  | (4) |  |  | 457 |
Total securities available for sale |  | $ | (455) |  |  | $ | 34,446 |  |  | $ | (22) |  |  | $ | 2,014 |  |  | $ | (477) |  |  | $ | 36,460 |
December 31, 2020 |  |  |  |  |  |  |  |  |  |  |  |
U.S. Treasury and government agencies |  | $ | (13) |  |  | $ | 603 |  |  |  |  |  |  | $ | (13) |  |  | $ | 603 |
Residential mortgage-backed |  |  |  |  |  |  |  |  |  |  |  |
Agency |  | (8) |  |  | 3,152 |  |  | $ | (2) |  |  | $ | 82 |  |  | (10) |  |  | 3,234 |
Non-agency |  | (7) |  |  | 119 |  |  | (7) |  |  | 73 |  |  | (14) |  |  | 192 |
Commercial mortgage-backed |  |  |  |  |  |  |  |  |  |  |  |
Agency |  |  |  |  |  | (2) |  |  | 149 |  |  | (2) |  |  | 149 |
Non-agency |  | (13) |  |  | 972 |  |  | (7) |  |  | 714 |  |  | (20) |  |  | 1,686 |
Asset-backed |  | (1) |  |  | 339 |  |  | (9) |  |  | 706 |  |  | (10) |  |  | 1,045 |
Total securities available for sale |  | $ | (42) |  |  | $ | 5,185 |  |  | $ | (27) |  |  | $ | 1,724 |  |  | $ | (69) |  |  | $ | 6,909 |

Information relating to gross realized securities gains and losses from the sales of securities is set forth in the following table:
Table 37: Gains (Losses) on Sales of Securities Available for Sale

Three months ended March 31 In millions |  | Gross Gains | Gross Losses | Net Gains | Tax Expense |
2021 |  | $ | 159 |  | $ | (134) |  | $ | 25 |  | $ | 5 |  |
2020 |  | $ | 184 |  | $ | (2) |  | $ | 182 |  | $ | 38 |  |

The PNC Financial Services Group, Inc. – Form 10-Q 55

The following table presents, by remaining contractual maturity, the amortized cost, fair value and weighted-average yield of debt securities at March 31, 2021:
Table 38: Contractual Maturity of Debt Securities

March 31, 2021 Dollars in millions |  | 1 Year or Less |  | After 1 Year through 5 Years |  | After 5 Years through 10 Years |  | After 10 Years |  | Total |
Securities Available for Sale |  |  |  |  |  |  |  |  |  |  |
U.S. Treasury and government agencies |  | $ | 2,685 |  |  | $ | 15,164 |  |  | $ | 6,237 |  |  | $ | 1,584 |  |  | $ | 25,670 |  |
Residential mortgage-backed |  |  |  |  |  |  |  |  |  |  |
Agency |  | 2 |  |  | 205 |  |  | 2,248 |  |  | 48,044 |  |  | 50,499 |  |
Non-agency |  |  |  |  |  | 2 |  |  | 1,179 |  |  | 1,181 |  |
Commercial mortgage-backed |  |  |  |  |  |  |  |  |  |  |
Agency |  |  |  | 545 |  |  | 662 |  |  | 1,012 |  |  | 2,219 |  |
Non-agency |  |  |  | 202 |  |  | 210 |  |  | 3,779 |  |  | 4,191 |  |
Asset-backed |  | 86 |  |  | 2,322 |  |  | 1,274 |  |  | 2,287 |  |  | 5,969 |  |
Other |  | 733 |  |  | 1,826 |  |  | 1,672 |  |  | 846 |  |  | 5,077 |  |
Total securities available for sale at amortized cost |  | $ | 3,506 |  |  | $ | 20,264 |  |  | $ | 12,305 |  |  | $ | 58,731 |  |  | $ | 94,806 |  |
Fair value |  | $ | 3,529 |  |  | $ | 20,700 |  |  | $ | 12,405 |  |  | $ | 60,165 |  |  | $ | 96,799 |  |
Weighted-average yield, GAAP basis (a) |  | 1.68 | % |  | 1.58 | % |  | 1.72 | % |  | 2.62 | % |  | 2.25 | % |
Securities Held to Maturity |  |  |  |  |  |  |  |  |  |  |
U.S. Treasury and government agencies |  |  |  | $ | 199 |  |  | $ | 315 |  |  | $ | 286 |  |  | $ | 800 |  |
Other |  | $ | 71 |  |  | 396 |  |  | 109 |  |  | 80 |  |  | 656 |  |
Total securities held to maturity at amortized cost |  | $ | 71 |  |  | $ | 595 |  |  | $ | 424 |  |  | $ | 366 |  |  | $ | 1,456 |  |
Fair value |  | $ | 72 |  |  | $ | 626 |  |  | $ | 490 |  |  | $ | 371 |  |  | $ | 1,559 |  |
Weighted-average yield, GAAP basis (a) |  | 3.70 | % |  | 3.21 | % |  | 3.93 | % |  | 2.48 | % |  | 3.28 | % |

(a) Weighted-average yields are based on amortized cost with effective yields weighted for the contractual maturity of each security.
At March 31, 2021, there were no securities of a single issuer, other than FNMA and FHLMC, that exceeded 10% of total shareholders’ equity. The FNMA and FHLMC investments had a total amortized cost of $30.8 billion and $18.9 billion and fair value of $31.7 billion and $18.8 billion, respectively.
The following table presents the fair value of securities that have been either pledged to or accepted from others to collateralize outstanding borrowings.
Table 39: Fair Value of Securities Pledged and Accepted as Collateral

In millions | March 31 2021 | December 31 2020
Pledged to others | $ | 21,794 |  | $ | 22,841 |
Accepted from others: |  |
Permitted by contract or custom to sell or repledge | $ | 817 |  | $ | 683 |
Permitted amount repledged to others | $ | 817 |  | $ | 683 |

The securities pledged to others include positions held in our portfolio of investment securities, trading securities and securities accepted as collateral from others that we are permitted by contract or custom to sell or repledge, and were used to secure public and trust deposits, repurchase agreements and for other purposes.
56 The PNC Financial Services Group, Inc. – Form 10-Q

N OTE 4 L OANS A ND R ELATED A LLOWANCE F OR C REDIT L OSSES
Loan Portfolio
Our loan portfolio consists of two portfolio segments – Commercial and Consumer. Each of these segments comprises multiple loan classes. Classes are characterized by similarities in risk attributes and the manner in which we monitor and assess credit risk.

Commercial |  | Consumer
• Commercial and industrial |  | • Home equity
• Commercial real estate |  | • Residential real estate
• Equipment lease financing |  | • Automobile
|  | • Credit card
|  | • Education
|  | • Other consumer

See Note 1 Accounting Policies included in Item 8 of our 2020 Form 10-K for additional information on our loan related policies.
Credit Quality
We closely monitor economic conditions and loan performance trends to manage and evaluate our exposure to credit risk within the loan portfolio based on our defined loan classes. In doing so, we use several credit quality indicators, including trends in delinquency rates, nonperforming status, analysis of PD and LGD ratings, updated credit scores, and originated and updated LTV ratios.
The measurement of delinquency status is based on the contractual terms of each loan. Loans that are 30 days or more past due in terms of payment are considered delinquent. Loan delinquencies include government insured or guaranteed loans, loans accounted for under the fair value option and PCD loans.
The following table presents the composition and delinquency status of our loan portfolio at March 31, 2021 and December 31, 2020. Pursuant to the interagency guidance issued in April 2020 and in connection with the credit reporting rules from the CARES Act, the delinquency status of loans modified due to COVID-19 related hardships aligns with the rules set forth for banks to report delinquency status to the credit agencies. These rules require that COVID-19 related loan modifications be reported as follows:
•if current at the time of modification, the loan remains current throughout the modification period,
•if delinquent at the time of modification and the borrower was not made current as part of the modification, the loan maintains its reported delinquent status during the modification period, or
•if delinquent at the time of modification and the borrower was made current as part of the modification or became current during the modification period, the loan is reported as current.
As a result, certain loans modified due to COVID-19 related hardships are not being reported as past due as of March 31, 2021 and December 31, 2020 based on the contractual terms of the loan, even where borrowers may not be making payments on their loans during the modification period. Loan modifications due to COVID-19 related hardships that permanently reduce either the contractual interest rate or the principal balance of a loan do not qualify for TDR relief under the CARES Act or the interagency guidance.
The PNC Financial Services Group, Inc. – Form 10-Q 57

Table 40: Analysis of Loan Portfolio (a) (b)

| Accruing |  |  |  |  |  |  |
Dollars in millions | Current or Less Than 30 Days Past Due | 30-59 Days Past Due | 60-89 Days Past Due | 90 Days Or More Past Due | Total Past Due (c) |  | Nonperforming Loans | Fair Value Option Nonaccrual Loans (d) | Total Loans (e)(f) |  |  |
March 31, 2021 |  |  |  |  |  |  |  |  |  |  |  |
Commercial |  |  |  |  |  |  |  |  |  |  |  |
Commercial and industrial | $ | 129,130 |  | $ | 80 |  | $ | 13 |  | $ | 63 |  | $ | 156 |  |  | $ | 512 |  |  | $ | 129,798 |  |  |  |
Commercial real estate | 28,085 |  | 12 |  | 1 |  |  | 13 |  |  | 221 |  |  | 28,319 |  |  |  |
Equipment lease financing | 6,351 |  | 21 |  | 1 |  |  | 22 |  |  | 16 |  |  | 6,389 |  |  |  |
Total commercial | 163,566 |  | 113 |  | 15 |  | 63 |  | 191 |  |  | 749 |  |  | 164,506 |  |  |  |
Consumer |  |  |  |  |  |  |  |  |  |  |  |
Home equity | 22,706 |  | 43 |  | 20 |  |  | 63 |  |  | 656 |  | $ | 68 |  | 23,493 |  |  |  |
Residential real estate | 20,862 |  | 162 |  | 73 |  | 275 |  | 510 |  | (c) | 541 |  | 505 |  | 22,418 |  |  |  |
Automobile | 13,305 |  | 76 |  | 19 |  | 6 |  | 101 |  |  | 178 |  |  | 13,584 |  |  |  |
Credit card | 5,561 |  | 31 |  | 24 |  | 52 |  | 107 |  |  | 7 |  |  | 5,675 |  |  |  |
Education | 2,692 |  | 49 |  | 25 |  | 76 |  | 150 |  | (c) |  |  | 2,842 |  |  |  |
Other consumer | 4,464 |  | 11 |  | 6 |  | 7 |  | 24 |  |  | 7 |  |  | 4,495 |  |  |  |
Total consumer | 69,590 |  | 372 |  | 167 |  | 416 |  | 955 |  |  | 1,389 |  | 573 |  | 72,507 |  |  |  |
Total | $ | 233,156 |  | $ | 485 |  | $ | 182 |  | $ | 479 |  | $ | 1,146 |  |  | $ | 2,138 |  | $ | 573 |  | $ | 237,013 |  |  |  |
Percentage of total loans | 98.38 | % | 0.20 | % | 0.08 | % | 0.20 | % | 0.48 | % |  | 0.90 | % | 0.24 | % | 100.00 | % |  |  |
December 31, 2020 |  |  |  |  |  |  |  |  |  |  |  |
Commercial |  |  |  |  |  |  |  |  |  |  |  |
Commercial and industrial | $ | 131,245 |  | $ | 106 |  | $ | 26 |  | $ | 30 |  | $ | 162 |  |  | $ | 666 |  |  | $ | 132,073 |  |  |  |
Commercial real estate | 28,485 |  | 6 |  | 1 |  |  | 7 |  |  | 224 |  |  | 28,716 |  |  |  |
Equipment lease financing | 6,345 |  | 31 |  | 5 |  |  | 36 |  |  | 33 |  |  | 6,414 |  |  |  |
Total commercial | 166,075 |  | 143 |  | 32 |  | 30 |  | 205 |  |  | 923 |  |  | 167,203 |  |  |  |
Consumer |  |  |  |  |  |  |  |  |  |  |  |
Home equity | 23,318 |  | 50 |  | 21 |  |  | 71 |  |  | 645 |  | $ | 54 |  | 24,088 |  |  |  |
Residential real estate | 20,945 |  | 181 |  | 78 |  | 319 |  | 578 |  | (c) | 528 |  | 509 |  | 22,560 |  |  |  |
Automobile | 13,863 |  | 134 |  | 34 |  | 12 |  | 180 |  |  | 175 |  |  | 14,218 |  |  |  |
Credit card | 6,074 |  | 43 |  | 30 |  | 60 |  | 133 |  |  | 8 |  |  | 6,215 |  |  |  |
Education | 2,785 |  | 55 |  | 29 |  | 77 |  | 161 |  | (c) |  |  | 2,946 |  |  |  |
Other consumer | 4,656 |  | 14 |  | 10 |  | 11 |  | 35 |  |  | 7 |  |  | 4,698 |  |  |  |
Total consumer | 71,641 |  | 477 |  | 202 |  | 479 |  | 1,158 |  |  | 1,363 |  | 563 |  | 74,725 |  |  |  |
Total | $ | 237,716 |  | $ | 620 |  | $ | 234 |  | $ | 509 |  | $ | 1,363 |  |  | $ | 2,286 |  | $ | 563 |  | $ | 241,928 |  |  |  |
Percentage of total loans | 98.27 | % | 0.26 | % | 0.10 | % | 0.21 | % | 0.56 | % |  | 0.94 | % | 0.23 | % | 100.00 | % |  |  |

(a)Amounts in table represent loans held for investment and do not include any associated valuation allowance.
(b)The accrued interest associated with our loan portfolio totaled $0.7 billion at both March 31, 2021 and December 31, 2020 and is included in Other assets on the Consolidated Balance Sheet.
(c)Past due loan amounts include government insured or guaranteed Residential real estate loans and Education loans totaling $0.4 billion and $0.1 billion at March 31, 2021. Comparable amounts at December 31, 2020 were $0.4 billion and $0.2 billion.
(d)Consumer loans accounted for under the fair value option for which we do not expect to collect substantially all principal and interest are subject to nonaccrual accounting and classification upon meeting any of our nonaccrual policies. Given that these loans are not accounted for at amortized cost, these loans have been excluded from the nonperforming loan population.
(e)Net of unearned income, unamortized deferred fees and costs on originated loans, and premiums or discounts on purchased loans totaling $1.4 billion and $1.3 billion at March 31, 2021 and December 31, 2020, respectively.
(f)Collateral dependent loans totaled $1.4 billion and $1.5 billion at March 31, 2021 and December 31, 2020, respectively. The majority of these loans are within the Home equity and Residential real estate loan classes and are secured by consumer real estate.
At March 31, 2021, we pledged $28.6 billion of commercial loans to the Federal Reserve Bank and $66.9 billion of residential real estate and other loans to the FHLB as collateral for the ability to borrow, if necessary. The comparable amounts at December 31, 2020 were $30.1 billion and $69.0 billion, respectively. Amounts pledged reflect the unpaid principal balances.
Nonperforming Assets
Nonperforming assets include nonperforming loans and leases, OREO and foreclosed assets. Nonperforming loans are those loans accounted for at amortized cost whose credit quality has deteriorated to the extent that full collection of contractual principal and interest is not probable. Interest income is not recognized on these loans. Loans accounted for under the fair value option are reported as performing loans, however, when nonaccrual criteria is met interest income is not recognized on these loans. Additionally, certain government insured or guaranteed loans for which we expect to collect substantially all principal and interest are not reported as
58 The PNC Financial Services Group, Inc. – Form 10-Q

nonperforming loans and continue to accrue interest. Amounts include nonperforming PCD loans. See Note 1 Accounting Policies included in Item 8 of our 2020 Form 10-K for additional information on our nonperforming loan and lease policies.
The following table presents our nonperforming assets as of March 31, 2021 and December 31, 2020 , respectively:
Table 41: Nonperforming Assets

Dollars in millions |  | March 31 2021 |  | December 31 2020 |
Nonperforming loans |  |  |  |  |
Commercial |  | $ | 749 |  |  | $ | 923 |  |
Consumer (a) |  | 1,389 |  |  | 1,363 |  |
Total nonperforming loans (b) |  | 2,138 |  |  | 2,286 |  |
OREO and foreclosed assets |  | 41 |  |  | 51 |  |
Total nonperforming assets |  | $ | 2,179 |  |  | $ | 2,337 |  |
Nonperforming loans to total loans |  | 0.90 | % |  | 0.94 | % |
Nonperforming assets to total loans, OREO and foreclosed assets |  | 0.92 | % |  | 0.97 | % |
Nonperforming assets to total assets |  | 0.46 | % |  | 0.50 | % |

(a)Excludes most unsecured consumer loans and lines of credit, which are charged off after 120 to 180 days past due and are not placed on nonperforming status.
(b)Nonperforming loans for which there is no related ALLL totaled $0.7 billion at March 31, 2021, and is primarily comprised of loans with a fair value of collateral that exceeds the amortized cost basis. The comparable amount at December 31, 2020 was $0.8 billion.
Nonperforming loans also include certain loans whose terms have been restructured in a manner that grants a concession to a borrower experiencing financial difficulties. In accordance with applicable accounting guidance, these loans are considered TDRs. See Note 1 Accounting Policies included in Item 8 of our 2020 Form 10-K and the Troubled Debt Restructurings section of this Note 4 for additional information on TDRs.
Total nonperforming loans in Table 41 include TDRs of $0.9 billion at both March 31, 2021 and December 31, 2020. TDRs that are performing, including consumer credit card TDR loans, totaled $0.7 billion at both March 31, 2021 and December 31, 2020 and are excluded from nonperforming loans.
Additional Credit Quality Indicators by Loan Class
Commercial Loan Classes
See Note 4 Loans and Related Allowance for Credit Losses included in Item 8 of our 2020 Form 10-K for additional information related to these loan classes, including discussion around the credit quality indicators that we use to monitor and manage the credit risk associated with each loan class.
The PNC Financial Services Group, Inc. – Form 10-Q 59

The following table presents credit quality indicators for the Commercial loan classes:
Table 42: Commercial Credit Quality Indicators (a)

| Term Loans by Origination Year |  |  |
March 31, 2021 - In millions | 2021 | 2020 | 2019 | 2018 | 2017 | Prior | Revolving Loans | Revolving Loans Converted to Term | Total Loans
Commercial and industrial |  |  |  |  |  |  |  |  |
Pass Rated | $ | 13,796 |  | $ | 19,870 |  | $ | 12,404 |  | $ | 7,540 |  | $ | 5,559 |  | $ | 10,715 |  | $ | 53,161 |  | $ | 51 |  | $ | 123,096 |
Criticized | 158 |  | 429 |  | 725 |  | 603 |  | 317 |  | 594 |  | 3,856 |  | 20 |  | 6,702 |
Total commercial and industrial | 13,954 |  | 20,299 |  | 13,129 |  | 8,143 |  | 5,876 |  | 11,309 |  | 57,017 |  | 71 |  | 129,798 |
Commercial real estate |  |  |  |  |  |  |  |  |
Pass Rated | 1,041 |  | 3,261 |  | 6,034 |  | 3,195 |  | 2,675 |  | 8,673 |  | 239 |  |  | 25,118 |
Criticized | 132 |  | 137 |  | 663 |  | 166 |  | 487 |  | 1,597 |  | 19 |  |  | 3,201 |
Total commercial real estate | 1,173 |  | 3,398 |  | 6,697 |  | 3,361 |  | 3,162 |  | 10,270 |  | 258 |  |  | 28,319 |
Equipment lease financing |  |  |  |  |  |  |  |  |
Pass Rated | 339 |  | 1,360 |  | 1,142 |  | 868 |  | 678 |  | 1,711 |  |  |  | 6,098 |
Criticized | 11 |  | 71 |  | 73 |  | 79 |  | 34 |  | 23 |  |  |  | 291 |
Total equipment lease financing | 350 |  | 1,431 |  | 1,215 |  | 947 |  | 712 |  | 1,734 |  |  |  | 6,389 |
Total commercial | $ | 15,477 |  | $ | 25,128 |  | $ | 21,041 |  | $ | 12,451 |  | $ | 9,750 |  | $ | 23,313 |  | $ | 57,275 |  | $ | 71 |  | $ | 164,506 |

| Term Loans by Origination Year |  |  |
December 31, 2020 - In millions | 2020 | 2019 | 2018 | 2017 | 2016 | Prior | Revolving Loans | Revolving Loans Converted to Term | Total Loans
Commercial and industrial |  |  |  |  |  |  |  |  |
Pass Rated | $ | 31,680 |  | $ | 13,340 |  | $ | 8,209 |  | $ | 5,956 |  | $ | 4,242 |  | $ | 7,141 |  | $ | 54,775 |  | $ | 53 |  | $ | 125,396 |
Criticized | 339 | 702 |  | 578 |  | 334 |  | 224 |  | 351 |  | 4,130 |  | 19 |  | 6,677 |
Total commercial and industrial | 32,019 |  | 14,042 |  | 8,787 |  | 6,290 |  | 4,466 |  | 7,492 |  | 58,905 |  | 72 |  | 132,073 |
Commercial real estate |  |  |  |  |  |  |  |  |
Pass Rated | 3,709 |  | 6,268 |  | 3,426 |  | 2,841 |  | 2,341 |  | 6,792 |  | 218 |  |  | 25,595 |
Criticized | 319 |  | 548 |  | 148 |  | 423 |  | 400 |  | 1,159 |  | 124 |  |  | 3,121 |
Total commercial real estate | 4,028 |  | 6,816 |  | 3,574 |  | 3,264 |  | 2,741 |  | 7,951 |  | 342 |  |  | 28,716 |
Equipment lease financing |  |  |  |  |  |  |  |  |
Pass Rated | 1,429 |  | 1,202 |  | 942 |  | 738 |  | 405 |  | 1,350 |  |  |  | 6,066 |
Criticized | 78 |  | 92 |  | 86 |  | 39 |  | 22 |  | 31 |  |  |  | 348 |
Total equipment lease financing | 1,507 |  | 1,294 |  | 1,028 |  | 777 |  | 427 |  | 1,381 |  |  |  | 6,414 |
Total commercial | $ | 37,554 |  | $ | 22,152 |  | $ | 13,389 |  | $ | 10,331 |  | $ | 7,634 |  | $ | 16,824 |  | $ | 59,247 |  | $ | 72 |  | $ | 167,203 |

(a)Loans in our commercial portfolio are classified as Pass Rated or Criticized based on the regulatory definitions, which are driven by the PD and LGD ratings that we assign. The Criticized classification includes loans that were rated special mention, substandard or doubtful as of March 31, 2021 and December 31, 2020.
Consumer Loan Classes
See Note 4 Loans and Related Allowance for Credit Losses included in Item 8 of our 2020 Form 10-K for additional information related to these loan classes, including discussion around the credit quality indicators that we use to monitor and manage the credit risk
associated with each loan class.
60 The PNC Financial Services Group, Inc. – Form 10-Q

Home Equity and Residential Real Estate
The following table presents credit quality indicators for the home equity and residential real estate loan classes:
Table 43: Home Equity and Residential Real Estate Credit Quality Indicators

| Term Loans by Origination Year |  |  |
March 31, 2021 - In millions | 2021 | 2020 | 2019 | 2018 | 2017 | Prior | Revolving Loans | Revolving Loans Converted to Term | Total Loans
Home equity |  |  |  |  |  |  |  |  |
Current estimated LTV ratios |  |  |  |  |  |  |  |  | .
Greater than 100% |  | $ | 8 |  | $ | 41 |  | $ | 13 |  | $ | 10 |  | $ | 73 |  | $ | 471 |  | $ | 254 |  | $ | 870 |
Greater than or equal to 80% to 100% | $ | 35 |  | 253 |  | 200 |  | 39 |  | 27 |  | 139 |  | 1,384 |  | 615 |  | 2,692 |
Less than 80% | 196 |  | 3,019 |  | 1,560 |  | 482 |  | 712 |  | 4,081 |  | 6,418 |  | 3,463 |  | 19,931 |
Total home equity | $ | 231 |  | $ | 3,280 |  | $ | 1,801 |  | $ | 534 |  | $ | 749 |  | $ | 4,293 |  | $ | 8,273 |  | $ | 4,332 |  | $ | 23,493 |
Updated FICO scores |  |  |  |  |  |  |  |  |
Greater than or equal to 780 | $ | 127 |  | $ | 1,925 |  | $ | 960 |  | $ | 273 |  | $ | 467 |  | $ | 2,640 |  | $ | 5,148 |  | $ | 1,844 |  | $ | 13,384 |
720 to 779 | 84 |  | 947 |  | 505 |  | 138 |  | 164 |  | 865 |  | 1,950 |  | 1,084 |  | 5,737 |
660 to 719 | 19 |  | 346 |  | 264 |  | 83 |  | 80 |  | 428 |  | 905 |  | 678 |  | 2,803 |
Less than 660 | 1 |  | 61 |  | 71 |  | 39 |  | 37 |  | 350 |  | 255 |  | 628 |  | 1,442 |
No FICO score available |  | 1 |  | 1 |  | 1 |  | 1 |  | 10 |  | 15 |  | 98 |  | 127 |
Total home equity | $ | 231 |  | $ | 3,280 |  | $ | 1,801 |  | $ | 534 |  | $ | 749 |  | $ | 4,293 |  | $ | 8,273 |  | $ | 4,332 |  | $ | 23,493 |
Residential real estate |  |  |  |  |  |  |  |  |
Current estimated LTV ratios |  |  |  |  |  |  |  |  |
Greater than 100% |  | $ | 4 |  | $ | 56 |  | $ | 23 |  | $ | 28 |  | $ | 150 |  |  |  | $ | 261 |
Greater than or equal to 80% to 100% | $ | 346 |  | 142 |  | 274 |  | 70 |  | 113 |  | 328 |  |  |  | 1,273 |
Less than 80% | 2,175 |  | 7,157 |  | 2,995 |  | 856 |  | 1,485 |  | 5,286 |  |  |  | 19,954 |
Government insured or guaranteed loans |  | 8 |  | 29 |  | 25 |  | 39 |  | 829 |  |  |  | 930 |
Total residential real estate | $ | 2,521 |  | $ | 7,311 |  | $ | 3,354 |  | $ | 974 |  | $ | 1,665 |  | $ | 6,593 |  |  |  | $ | 22,418 |
Updated FICO scores |  |  |  |  |  |  |  |  |
Greater than or equal to 780 | $ | 1,409 |  | $ | 5,220 |  | $ | 2,411 |  | $ | 661 |  | $ | 1,206 |  | $ | 3,564 |  |  |  | $ | 14,471 |
720 to 779 | 1,061 |  | 1,767 |  | 708 |  | 182 |  | 308 |  | 1,056 |  |  |  | 5,082 |
660 to 719 | 51 |  | 267 |  | 166 |  | 81 |  | 85 |  | 518 |  |  |  | 1,168 |
Less than 660 |  | 43 |  | 38 |  | 23 |  | 24 |  | 501 |  |  |  | 629 |
No FICO score available |  | 6 |  | 2 |  | 2 |  | 3 |  | 125 |  |  |  | 138 |
Government insured or guaranteed loans |  | 8 |  | 29 |  | 25 |  | 39 |  | 829 |  |  |  | 930 |
Total residential real estate | $ | 2,521 |  | $ | 7,311 |  | $ | 3,354 |  | $ | 974 |  | $ | 1,665 |  | $ | 6,593 |  |  |  | $ | 22,418 |

The PNC Financial Services Group, Inc. – Form 10-Q 61

| Term Loans by Origination Year |  |  |
December 31, 2020 - In millions | 2020 | 2019 | 2018 | 2017 | 2016 | Prior | Revolving Loans | Revolving Loans Converted to Term | Total Loans
Home equity |  |  |  |  |  |  |  |  |
Current estimated LTV ratios |  |  |  |  |  |  |  |  | .
Greater than 100% | $ | 8 |  | $ | 44 |  | $ | 18 |  | $ | 15 |  | $ | 9 |  | $ | 88 |  | $ | 580 |  | $ | 279 |  | $ | 1,041 |
Greater than or equal to 80% to 100% | 517 |  | 320 |  | 59 |  | 42 |  | 25 |  | 158 |  | 1,781 |  | 591 |  | 3,493 |
Less than 80% | 2,909 |  | 1,636 |  | 513 |  | 773 |  | 660 |  | 3,754 |  | 6,433 |  | 2,876 |  | 19,554 |
Total home equity | $ | 3,434 |  | $ | 2,000 |  | $ | 590 |  | $ | 830 |  | $ | 694 |  | $ | 4,000 |  | $ | 8,794 |  | $ | 3,746 |  | $ | 24,088 |
Updated FICO scores |  |  |  |  |  |  |  |  |
Greater than or equal to 780 | $ | 2,019 |  | $ | 1,094 |  | $ | 311 |  | $ | 525 |  | $ | 449 |  | $ | 2,467 |  | $ | 5,382 |  | $ | 1,480 |  | $ | 13,727 |
720 to 779 | 1,028 |  | 558 |  | 153 |  | 181 |  | 145 |  | 777 |  | 2,137 |  | 941 |  | 5,920 |
660 to 719 | 334 |  | 273 |  | 86 |  | 84 |  | 66 |  | 402 |  | 985 |  | 625 |  | 2,855 |
Less than 660 | 52 |  | 74 |  | 39 |  | 39 |  | 33 |  | 345 |  | 277 |  | 620 |  | 1,479 |
No FICO score available | 1 |  | 1 |  | 1 |  | 1 |  | 1 |  | 9 |  | 13 |  | 80 |  | 107 |
Total home equity | $ | 3,434 |  | $ | 2,000 |  | $ | 590 |  | $ | 830 |  | $ | 694 |  | $ | 4,000 |  | $ | 8,794 |  | $ | 3,746 |  | $ | 24,088 |
Residential real estate |  |  |  |  |  |  |  |  |
Current estimated LTV ratios |  |  |  |  |  |  |  |  |
Greater than 100% | $ | 3 |  | $ | 52 |  | $ | 26 |  | $ | 42 |  | $ | 41 |  | $ | 160 |  |  |  | $ | 324 |
Greater than or equal to 80% to 100% | 495 |  | 422 |  | 127 |  | 156 |  | 124 |  | 307 |  |  |  | 1,631 |
Less than 80% | 7,491 |  | 3,656 |  | 992 |  | 1,706 |  | 1,847 |  | 3,991 |  |  |  | 19,683 |
Government insured or guaranteed loans | 7 |  | 28 |  | 27 |  | 38 |  | 57 |  | 765 |  |  |  | 922 |
Total residential real estate | $ | 7,996 |  | $ | 4,158 |  | $ | 1,172 |  | $ | 1,942 |  | $ | 2,069 |  | $ | 5,223 |  |  |  | $ | 22,560 |
Updated FICO scores |  |  |  |  |  |  |  |  |
Greater than or equal to 780 | $ | 5,425 |  | $ | 3,099 |  | $ | 814 |  | $ | 1,432 |  | $ | 1,538 |  | $ | 2,551 |  |  |  | $ | 14,859 |
720 to 779 | 2,268 |  | 820 |  | 220 |  | 340 |  | 335 |  | 818 |  |  |  | 4,801 |
660 to 719 | 252 |  | 161 |  | 76 |  | 98 |  | 92 |  | 475 |  |  |  | 1,154 |
Less than 660 | 40 |  | 48 |  | 33 |  | 31 |  | 41 |  | 485 |  |  |  | 678 |
No FICO score available | 4 |  | 2 |  | 2 |  | 3 |  | 6 |  | 129 |  |  |  | 146 |
Government insured or guaranteed loans | 7 |  | 28 |  | 27 |  | 38 |  | 57 |  | 765 |  |  |  | 922 |
Total residential real estate | $ | 7,996 |  | $ | 4,158 |  | $ | 1,172 |  | $ | 1,942 |  | $ | 2,069 |  | $ | 5,223 |  |  |  | $ | 22,560 |

62 The PNC Financial Services Group, Inc. – Form 10-Q

Automobile, Credit Card, Education and Other Consumer
The following table presents credit quality indicators for the automobile, credit card, education and other consumer loan classes:
Table 44: Credit Quality Indicators for Automobile, Credit Card, Education and Other Consumer Loan Classes

| Term Loans by Origination Year |  |  |
March 31, 2021 - In millions | 2021 | 2020 | 2019 | 2018 | 2017 | Prior | Revolving Loans | Revolving Loans Converted to Term | Total Loans
Updated FICO Scores |  |  |  |  |  |  |  |  |
Automobile |  |  |  |  |  |  |  |  |
FICO score greater than or equal to 780 | $ | 775 |  | $ | 1,545 |  | $ | 1,701 |  | $ | 688 |  | $ | 362 |  | $ | 216 |  |  |  | $ | 5,287 |
720 to 779 | 242 |  | 1,067 |  | 1,380 |  | 678 |  | 320 |  | 157 |  |  |  | 3,844 |
660 to 719 | 63 |  | 591 |  | 1,076 |  | 590 |  | 240 |  | 106 |  |  |  | 2,666 |
Less than 660 | 4 |  | 228 |  | 723 |  | 535 |  | 208 |  | 89 |  |  |  | 1,787 |
Total automobile | $ | 1,084 |  | $ | 3,431 |  | $ | 4,880 |  | $ | 2,491 |  | $ | 1,130 |  | $ | 568 |  |  |  | $ | 13,584 |
Credit card |  |  |  |  |  |  |  |  |
FICO score greater than or equal to 780 |  |  |  |  |  |  | $ | 1,513 |  | $ | 3 |  | $ | 1,516 |
720 to 779 |  |  |  |  |  |  | 1,541 |  | 11 |  | 1,552 |
660 to 719 |  |  |  |  |  |  | 1,621 |  | 25 |  | 1,646 |
Less than 660 |  |  |  |  |  |  | 817 |  | 46 |  | 863 |
No FICO score available or required (a) |  |  |  |  |  |  | 94 |  | 4 |  | 98 |
Total credit card |  |  |  |  |  |  | $ | 5,586 |  | $ | 89 |  | $ | 5,675 |
Education |  |  |  |  |  |  |  |  |
FICO score greater than or equal to 780 | $ | 1 |  | $ | 64 |  | $ | 86 |  | $ | 70 |  | $ | 55 |  | $ | 450 |  |  |  | $ | 726 |
720 to 779 | 4 |  | 34 |  | 44 |  | 37 |  | 27 |  | 202 |  |  |  | 348 |
660 to 719 | 4 |  | 10 |  | 14 |  | 14 |  | 8 |  | 90 |  |  |  | 140 |
Less than 660 | 1 |  | 1 |  | 3 |  | 2 |  | 2 |  | 35 |  |  |  | 44 |
No FICO score available or required (a) | 3 |  | 12 |  | 9 |  | 5 |  | 3 |  | 1 |  |  |  | 33 |
Education loans using FICO credit metric | 13 |  | 121 |  | 156 |  | 128 |  | 95 |  | 778 |  |  |  | 1,291 |
Other internal credit metrics |  |  |  |  |  | 1,551 |  |  |  | 1,551 |
Total education | $ | 13 |  | $ | 121 |  | $ | 156 |  | $ | 128 |  | $ | 95 |  | $ | 2,329 |  |  |  | $ | 2,842 |
Other consumer |  |  |  |  |  |  |  |  |
FICO score greater than or equal to 780 | $ | 31 |  | $ | 135 |  | $ | 150 |  | $ | 49 |  | $ | 15 |  | $ | 40 |  | $ | 73 |  | $ | 1 |  | $ | 494 |
720 to 779 | 33 |  | 169 |  | 206 |  | 65 |  | 16 |  | 23 |  | 109 |  |  | 621 |
660 to 719 | 27 |  | 111 |  | 185 |  | 68 |  | 13 |  | 14 |  | 107 |  |  | 525 |
Less than 660 | 1 |  | 34 |  | 81 |  | 34 |  | 7 |  | 7 |  | 47 |  | 1 |  | 212 |
Other consumer loans using FICO credit metric | 92 |  | 449 |  | 622 |  | 216 |  | 51 |  | 84 |  | 336 |  | 2 |  | 1,852 |
Other internal credit metrics | 32 |  | 29 |  | 28 |  | 29 |  | 26 |  | 126 |  | 2,365 |  | 8 |  | 2,643 |
Total other consumer | $ | 124 |  | $ | 478 |  | $ | 650 |  | $ | 245 |  | $ | 77 |  | $ | 210 |  | $ | 2,701 |  | $ | 10 |  | $ | 4,495 |

The PNC Financial Services Group, Inc. – Form 10-Q 63

| Term Loans by Origination Year |  |  |
December 31, 2020 - In millions | 2020 | 2019 | 2018 | 2017 | 2016 | Prior | Revolving Loans | Revolving Loans Converted to Term | Total Loans
Updated FICO Scores |  |  |  |  |  |  |  |  |
Automobile |  |  |  |  |  |  |  |  |
FICO score greater than or equal to 780 | $ | 1,807 |  | $ | 1,915 |  | $ | 807 |  | $ | 452 |  | $ | 246 |  | $ | 58 |  |  |  | $ | 5,285 |
720 to 779 | 1,098 |  | 1,581 |  | 789 |  | 381 |  | 167 |  | 44 |  |  |  | 4,060 |
660 to 719 | 617 |  | 1,222 |  | 684 |  | 288 |  | 109 |  | 31 |  |  |  | 2,951 |
Less than 660 | 192 |  | 776 |  | 598 |  | 240 |  | 87 |  | 29 |  |  |  | 1,922 |
Total automobile | $ | 3,714 |  | $ | 5,494 |  | $ | 2,878 |  | $ | 1,361 |  | $ | 609 |  | $ | 162 |  |  |  | $ | 14,218 |
Credit card |  |  |  |  |  |  |  |  |
FICO score greater than or equal to 780 |  |  |  |  |  |  | $ | 1,635 |  | $ | 3 |  | $ | 1,638 |
720 to 779 |  |  |  |  |  |  | 1,724 |  | 11 |  | 1,735 |
660 to 719 |  |  |  |  |  |  | 1,765 |  | 26 |  | 1,791 |
Less than 660 |  |  |  |  |  |  | 902 |  | 51 |  | 953 |
No FICO score available or required (a) |  |  |  |  |  |  | 94 |  | 4 |  | 98 |
Total credit card |  |  |  |  |  |  | $ | 6,120 |  | $ | 95 |  | $ | 6,215 |
Education |  |  |  |  |  |  |  |  |
FICO score greater than or equal to 780 | $ | 34 |  | $ | 90 |  | $ | 74 |  | $ | 59 |  | $ | 50 |  | $ | 428 |  |  |  | $ | 735 |
720 to 779 | 24 |  | 46 |  | 38 |  | 28 |  | 20 |  | 190 |  |  |  | 346 |
660 to 719 | 15 |  | 15 |  | 14 |  | 9 |  | 6 |  | 90 |  |  |  | 149 |
Less than 660 | 3 |  | 2 |  | 3 |  | 2 |  | 2 |  | 37 |  |  |  | 49 |
No FICO score available or required (a) | 16 |  | 10 |  | 6 |  | 3 |  |  | 1 |  |  |  | 36 |
Education loans using FICO credit metric | 92 |  | 163 |  | 135 |  | 101 |  | 78 |  | 746 |  |  |  | 1,315 |
Other internal credit metrics |  |  |  |  |  | 1,631 |  |  |  | 1,631 |
Total education | $ | 92 |  | $ | 163 |  | $ | 135 |  | $ | 101 |  | $ | 78 |  | $ | 2,377 |  |  |  | $ | 2,946 |
Other consumer |  |  |  |  |  |  |  |  |
FICO score greater than or equal to 780 | $ | 162 |  | $ | 187 |  | $ | 63 |  | $ | 21 |  | $ | 5 |  | $ | 42 |  | $ | 86 |  | $ | 1 |  | $ | 567 |
720 to 779 | 197 |  | 247 |  | 82 |  | 22 |  | 5 |  | 22 |  | 123 |  |  | 698 |
660 to 719 | 127 |  | 210 |  | 81 |  | 17 |  | 3 |  | 14 |  | 117 |  | 1 |  | 570 |
Less than 660 | 28 |  | 86 |  | 41 |  | 9 |  | 2 |  | 8 |  | 53 |  | 1 |  | 228 |
Other consumer loans using FICO credit metric | 514 |  | 730 |  | 267 |  | 69 |  | 15 |  | 86 |  | 379 |  | 3 |  | 2,063 |
Other internal credit metrics | 67 |  | 33 |  | 37 |  | 26 |  | 60 |  | 75 |  | 2,334 |  | 3 |  | 2,635 |
Total other consumer | $ | 581 |  | $ | 763 |  | $ | 304 |  | $ | 95 |  | $ | 75 |  | $ | 161 |  | $ | 2,713 |  | $ | 6 |  | $ | 4,698 |

(a)Loans with no FICO score available or required generally refers to new accounts issued to borrowers with limited credit history, accounts for which we cannot obtain an updated FICO score (e.g., recent profile changes), cards issued with a business name and/or cards secured by collateral. Management proactively assesses the risk and size of this loan category and, when necessary, takes actions to mitigate the credit risk.
Troubled Debt Restructurings
Table 45 quantifies the number of loans that were classified as TDRs as well as the change in the loans’ balance as a result of becoming a TDR during the three months ended March 31, 2021 and March 31, 2020. Additionally, the table provides information about the types of TDR concessions. See Note 1 Accounting Policies and Note 4 Loans and Related Allowance for Credit Losses included in Item 8 of our 2020 Form 10-K for additional discussion of TDRs.
Table 45: Financial Impact and TDRs by Concession Type (a)

|  |  | Pre-TDR Amortized Cost Basis (b) |  | Post-TDR Amortized Cost Basis (c) |
During the three months ended March 31, 2021 Dollars in millions | Number of Loans |  | Principal Forgiveness |  | Rate Reduction |  | Other |  | Total |
Commercial |  | 19 |  |  | $ | 93 |  |  |  |  |  |  | $ | 94 |  |  | $ | 94 |  |
Consumer |  | 2,096 |  |  | 32 |  |  |  |  | $ | 16 |  |  | 12 |  |  | 28 |  |
Total TDRs |  | 2,115 |  |  | $ | 125 |  |  |  |  | $ | 16 |  |  | $ | 106 |  |  | $ | 122 |  |
During the three months ended March 31, 2020 Dollars in millions |  |  |  |  |  |  |  |  |  |  |  |  |
Commercial |  | 13 |  |  | $ | 62 |  |  | $ | 6 |  |  |  |  | $ | 37 |  |  | $ | 43 |  |
Consumer |  | 3,567 |  |  | 36 |  |  |  |  | $ | 22 |  |  | 10 |  |  | 32 |  |
Total TDRs |  | 3,580 |  |  | $ | 98 |  |  | $ | 6 |  |  | $ | 22 |  |  | $ | 47 |  |  | $ | 75 |  |

(a) Impact of partial charge-offs at TDR date is included in this table.
(b) Represents the amortized cost basis of the loans as of the quarter end prior to TDR designation.
(c) Represents the amortized cost basis of the TDRs as of the end of the quarter in which the TDR occurs.
64 The PNC Financial Services Group, Inc. – Form 10-Q

After a loan is determined to be a TDR, we continue to track its performance under its most recent restructured terms. We consider a TDR to have subsequently defaulted when it becomes 60 days past due after the most recent date the loan was restructured. Loans that were both (i) classified as TDRs within the last twelve months from the balance sheet date, and (ii) subsequently defaulted during the the three months ended March 31, 2021 and March 31, 2020 totaled $15 million and $29 million, respectively.
Allowance for Credit Losses
We maintain the ACL related to loans at levels that we believe to be appropriate to absorb expected credit losses in the portfolios as of the balance sheet date. See Note 1 Accounting Policies included in Item 8 of our 2020 Form 10-K for a discussion of the methodologies used to determine this allowance. A rollforward of the ACL related to loans follows:
Table 46: Rollforward of Allowance for Credit Losses (a)

| Three months ended March 31, 2021 |  |  | Three Months Ended March 31, 2020
In millions | Commercial | Consumer | Total |  |  | Commercial | Consumer | Total
Allowance for loan and lease losses |  |  |  |  |  |  |  |
Beginning balance | $ | 3,337 |  | $ | 2,024 |  | $ | 5,361 |  |  |  | $ | 1,812 |  | $ | 930 |  | $ | 2,742 |
Adoption of ASU 2016-13 (b) |  |  |  |  |  | (304) |  | 767 |  | 463 |
Beginning balance, adjusted | 3,337 |  | 2,024 |  | 5,361 |  |  |  | 1,508 |  | 1,697 |  | 3,205 |
Charge-offs | (69) |  | (174) |  | (243) |  |  |  | (83) |  | (221) |  | (304) |
Recoveries | 18 |  | 79 |  | 97 |  |  |  | 24 |  | 68 |  | 92 |
Net (charge-offs) | (51) |  | (95) |  | (146) |  |  |  | (59) |  | (153) |  | (212) |
Provision for (recapture of) credit losses | (204) |  | (298) |  | (502) |  |  |  | 531 |  | 421 |  | 952 |
Other | 1 |  |  | 1 |  |  |  | (1) |  |  | (1) |
Ending balance | $ | 3,083 |  | $ | 1,631 |  | $ | 4,714 |  |  |  | $ | 1,979 |  | $ | 1,965 |  | $ | 3,944 |
Allowance for unfunded lending related commitments (c) |  |  |  |  |  |  |  |
Beginning balance | $ | 485 |  | $ | 99 |  | $ | 584 |  |  |  | $ | 316 |  | $ | 2 |  | $ | 318 |
Adoption of ASU 2016-13 (b) |  |  |  |  |  | 53 |  | 126 |  | 179 |
Beginning balance, adjusted | 485 |  | 99 |  | 584 |  |  |  | 369 |  | 128 |  | 497 |
Provision for (recapture of) credit losses | (82) |  | 5 |  | (77) |  |  |  | (25) |  | (22) |  | (47) |
Ending balance | $ | 403 |  | $ | 104 |  | $ | 507 |  |  |  | $ | 344 |  | $ | 106 |  | $ | 450 |
Allowance for credit losses at March 31 | $ | 3,486 |  | $ | 1,735 |  | $ | 5,221 |  |  |  | $ | 2,323 |  | $ | 2,071 |  | $ | 4,394 |
Allowance for credit losses at December 31 | $ | 3,822 |  | $ | 2,123 |  | $ | 5,945 |  |  |  | $ | 2,128 |  | $ | 932 |  | $ | 3,060 |

(a) Excludes allowances for investment securities and other financial assets, which together totaled $136 million and $21 million at March 31, 2021 and March 31, 2020, respectively.
(b) Represents the impact of adopting ASU 2016-13, Financial Instruments - Credit Losses on January 1, 2020 and our transition from an incurred loss methodology for our reserves to an expected credit loss methodology.
(c) See Note 8 Commitments for additional information about the underlying commitments related to this allowance.
The ACL at March 31, 2021 totaled $5.2 billion, a $0.7 billion decrease compared to December 31, 2020. This decrease in reserves was primarily attributable to the improved economic outlook and portfolio changes, partially offset by increases in qualitative factor reserves due to portfolio sensitivity from specific customers and segments still impacted by the pandemic. The following summarizes the changes in these factors that influenced the current ACL:
•The economic scenarios used for the period ended March 31, 2021 were designed to reflect an improved near-term economic outlook in comparison to the scenarios used for the period ended December 31, 2020. This improvement was the result of declining COVID-19 cases, more rapid vaccine distribution, the passage of the American Rescue Plan stimulus package and economic momentum fueled by increased consumer spending.
•Portfolio changes primarily reflecting decreases in both commercial and consumer loan balances drove reserve declines at March 31, 2021. Declines were attributable to lower utilization of loan commitments and softer loan production in the commercial portfolio and paydowns outpacing new originations in the consumer portfolio.
•Increases in qualitative factor reserves at March 31, 2021 were attributable to the considerable uncertainty that remains regarding overall lifetime loss content for both our commercial and consumer portfolios, specifically as it relates to our customers that are less likely to benefit from the economic recovery currently underway. For commercial borrowers, there are concerns around industries that are dependent on in-person gatherings, hospitality and tourism. For consumer borrowers, payment behavior once the government stimulus wanes is also difficult to predict.
The ACL at March 31, 2020 totaled $4.4 billion, a $1.3 billion increase in reserves compared to December 31, 2019. This increase reflected the day-one CECL transition adjustment along with the significantly adverse economic impacts of the pandemic and its resulting effects on credit quality and loan growth in the first quarter of 2020.
The PNC Financial Services Group, Inc. – Form 10-Q 65

N OTE 5 L OAN S ALE AND S ERVICING A CTIVITIES AND V ARIABLE I NTEREST E NTITIES
Loan Sale and Servicing Activities
As more fully described in Note 5 Loan Sale and Servicing Activities and Variable Interest Entities in Item 8 of our 2020 Form 10-K, we have transferred residential and commercial mortgage loans in securitization or sales transactions in which we have continuing involvement. Our continuing involvement generally consists of servicing, repurchasing previously transferred loans under certain conditions and loss share arrangements, and, in limited circumstances, holding of mortgage-backed securities issued by the securitization SPEs.
We earn servicing and other ancillary fees for our role as servicer and, depending on the contractual terms of the servicing arrangement, we can be terminated as servicer with or without cause. At the consummation date of each type of loan transfer where we retain the servicing, we recognize a servicing right at fair value. See Note 8 Commitments and Note 11 Fair Value for information on our servicing rights, including the carrying value of servicing assets.
The following table provides cash flows associated with our loan sale and servicing activities:
Table 47: Cash Flows Associated with Loan Sale and Servicing Activities

In millions | Residential Mortgages |  | Commercial Mortgages (a) |
Cash Flows - Three months ended March 31, 2021 |  |  |  |  |
Sales of loans (b) | $ | 1,239 |  |  |  | $ | 988 |  |
Repurchases of previously transferred loans (c) | $ | 93 |  |  |  | $ | 33 |  |
Servicing fees (d) | $ | 82 |  |  |  | $ | 38 |  |
Servicing advances recovered/(funded), net | $ | 17 |  |  |  | $ | (10) |  |
Cash flows on mortgage-backed securities held (e) | $ | 2,555 |  |  |  | $ | 29 |  |
Cash Flows - Three months ended March 31, 2020 |  |  |  |  |
Sales of loans (b) | $ | 1,334 |  |  |  | $ | 493 |  |
Repurchases of previously transferred loans (c) | $ | 95 |  |  |  | $ | 15 |  |
Servicing fees (d) | $ | 85 |  |  |  | $ | 33 |  |
Servicing advances recovered/(funded), net | $ | 12 |  |  |  | $ | 12 |  |
Cash flows on mortgage-backed securities held (e) | $ | 1,361 |  |  |  | $ | 37 |  |

(a)Represents cash flow information associated with both commercial mortgage loan transfers and servicing activities.
(b)Gains/losses recognized on sales of loans were insignificant for the periods presented.
(c)Includes both residential and commercial mortgage government insured or guaranteed loans eligible for repurchase through the exercise of our ROAP option, as well as residential mortgage loans repurchased due to alleged breaches of origination covenants or representations and warranties made to purchasers.
(d)Includes contractually specified servicing fees, late charges and ancillary fees.
(e)Represents cash flows on securities where we transferred to and/or service loans for a securitization SPE and we hold securities issued by that SPE. The carrying values of such securities held were $15.4 billion, $16.5 billion and $17.1 billion in residential mortgage-backed securities and $0.8 billion in commercial mortgage-backed securities at March 31, 2021, December 31, 2020 and March 31, 2020.
Table 48 presents information about the principal balances of transferred loans that we service and are not recorded on our Consolidated Balance Sheet. We would only experience a loss on these transferred loans if we were required to repurchase a loan, where the repurchase price exceeded the loan's fair value, due to a breach in representations and warranties or a loss sharing arrangement associated with our continuing involvement with these loans. The estimate of losses related to breaches in representations and warranties was insignificant at March 31, 2021.
Table 48: Principal Balance, Delinquent Loans and Net Charge-offs Related to Serviced Loans For Others

In millions | Residential Mortgages |  |  | Commercial Mortgages (a) |
March 31, 2021 |  |  |  |  |
Total principal balance | $ | 41,096 |  |  |  | $ | 41,735 |  |
Delinquent loans (b) | $ | 450 |  |  |  | $ | 126 |  |
December 31, 2020 |  |  |  |  |
Total principal balance | $ | 43,351 |  |  |  | $ | 40,790 |  |
Delinquent loans (b) | $ | 453 |  |  |  | $ | 136 |  |
Three months ended March 31, 2021 |  |  |  |  |
Net charge-offs (c) | $ | 2 |  |  |  | $ | 153 |  |
Three months ended March 31, 2020 |  |  |  |  |
Net charge-offs (c) | $ | 8 |  |  |  | $ | 99 |  |

66 The PNC Financial Services Group, Inc. – Form 10-Q

(a)Represents information at the securitization level in which we have sold loans and we are the servicer for the securitization.
(b)Serviced delinquent loans are 90 days or more past due or are in process of foreclosure.
(c)Net charge-offs for Residential mortgages represent credit losses less recoveries distributed and as reported to investors during the period. Net charge-offs for Commercial mortgages represent credit losses less recoveries distributed and as reported by the trustee for commercial mortgage-backed securitizations. Realized losses for Agency securitizations are not reflected as we do not manage the underlying real estate upon foreclosure and, as such, do not have access to loss information.
Variable Interest Entities (VIEs)
As discussed in Note 5 Loan Sale and Servicing Activities and Variable Interest Entities in Item 8 of our 2020 Form 10-K, we are involved with various entities in the normal course of business that are deemed to be VIEs.
The following table provides a summary of non-consolidated VIEs with which we have significant continuing involvement but are not the primary beneficiary. We have excluded certain transactions with non-consolidated VIEs from the balances presented in Table 49 where we have determined that our continuing involvement is not significant. We do not consider our continuing involvement to be significant when it relates to a VIE where we only invest in securities issued by the VIE and were not involved in the design of the VIE or where no transfers have occurred between us and the VIE. In addition, where we only have lending arrangements in the normal course of business with entities that could be VIEs, we have excluded these transactions with non-consolidated entities from the balances presented in Table 49. These loans are included as part of the asset quality disclosures that we make in Note 4 Loans and Related Allowance for Credit Losses.
Table 49: Non-Consolidated VIEs

In millions | PNC Risk of Loss (a) |  |  | Carrying Value of Assets Owned by PNC |  |  |  | Carrying Value of Liabilities Owned by PNC |
March 31, 2021 |  |  |  |  |  |  |  |  |
Mortgage-backed securitizations (b) | $ | 16,883 |  |  |  | $ | 16,883 |  | (c) |  |  | $ | 1 |  |
Tax credit investments and other | 3,094 |  |  |  | 3,077 |  | (d) |  |  | 1,425 |  | (e)
Total | $ | 19,977 |  |  |  | $ | 19,960 |  |  |  |  | $ | 1,426 |  |
December 31, 2020 |  |  |  |  |  |  |  |  |
Mortgage-backed securitizations (b) | $ | 18,207 |  |  |  | $ | 18,207 |  | (c) |  |  | $ | 1 |  |
Tax credit investments and other | 3,121 |  |  |  | 2,894 |  | (d) |  |  | 1,198 |  | (e)
Total | $ | 21,328 |  |  |  | $ | 21,101 |  |  |  |  | $ | 1,199 |  |

(a)Represents loans, investments and other assets related to non-consolidated VIEs, net of collateral (if applicable). The risk of loss excludes any potential tax recapture associated with tax credit investments.
(b)Amounts reflect involvement with securitization SPEs where we transferred to and/or service loans for an SPE and we hold securities issued by that SPE. Values disclosed in the PNC Risk of Loss column represent our maximum exposure to loss for those securities’ holdings.
(c)Included in Investment securities, Mortgage servicing rights and Other assets on our Consolidated Balance Sheet.
(d)Included in Investment securities, Loans, Equity investments and Other assets on our Consolidated Balance Sheet.
(e)Included in Deposits and Other liabilities on our Consolidated Balance Sheet.
We make certain equity investments in various tax credit limited partnerships or LLCs. The purpose of these investments is to achieve a satisfactory return on capital and to assist us in achieving goals associated with the CRA. Within Income taxes, during both the three months ended March 31, 2021 and March 31, 2020, we recognized less than $0.1 billion of amortization, tax credits and other tax benefits associated with qualified investments in low income housing tax credits.
N OTE 6 G OODWILL AND M ORTGAGE S ERVICING R IGHTS
Goodwill
See Note 6 Goodwill and Mortgage Servicing Rights in the Notes to Consolidated Financial Statements included in Item 8 of our 2020 Form 10-K for more information regarding our goodwill.
Mortgage Servicing Rights
We recognize the right to service mortgage loans for others as an intangible asset when the servicing income we receive is more than adequate compensation. MSRs are purchased or originated when loans are sold with servicing retained. MSRs totaled $1.7 billion and $1.2 billion at March 31, 2021 and December 31, 2020, respectively, and consisted of loan servicing contracts for commercial and residential mortgages measured at fair value.
MSRs are subject to declines in value from actual or expected prepayment of the underlying loans and defaults, as well as market driven changes in interest rates. We manage this risk by economically hedging the fair value of MSRs with securities and derivative instruments which are expected to increase (or decrease) in value when the value of MSRs decreases (or increases).
The PNC Financial Services Group, Inc. – Form 10-Q 67

See the Sensitivity Analysis section of this Note 6 for more detail on our fair value measurement of MSRs. See Note 15 Fair Value and Note 6 Goodwill and Mortgage Servicing Rights in the Notes to Consolidated Financial Statements included in Item 8 of our 2020 Form 10-K for more detail on our fair value measurement and our accounting of MSRs.
Changes in the commercial and residential MSRs follow:
Table 50: Mortgage Servicing Rights

| Commercial MSRs |  | Residential MSRs |
In millions | 2021 | 2020 |  | 2021 | 2020 |
January 1 | $ | 569 |  | $ | 649 |  |  | $ | 673 |  | $ | 995 |  |
Additions: |  |  |  |  |  |
From loans sold with servicing retained | 18 |  | 11 |  |  | 13 |  | 10 |  |
Purchases | 13 |  | 19 |  |  | 71 |  | 18 |  |
Changes in fair value due to: |  |  |  |  |  |
Time and payoffs (a) | (28) |  | (35) |  |  | (73) |  | (39) |  |
Other (b) | 129 |  | (167) |  |  | 295 |  | (379) |  |
March 31 | $ | 701 |  | $ | 477 |  |  | $ | 979 |  | $ | 605 |  |
Related unpaid principal balance at March 31 | $ | 256,198 |  | $ | 225,769 |  |  | $ | 117,287 |  | $ | 118,104 |  |
Servicing advances at March 31 | $ | 447 |  | $ | 145 |  |  | $ | 126 |  | $ | 99 |  |

(a)Represents decrease in MSR value due to passage of time, including the impact from both regularly scheduled loan principal payments and loans that were paid down or paid off during the period.
(b)Represents MSR value changes resulting primarily from market-driven changes in interest rates.
Sensitivity Analysis
The fair value of commercial and residential MSRs and significant inputs to the valuation models as of March 31, 2021 and December 31, 2020 are shown in Tables 51 and 52. The expected and actual rates of mortgage loan prepayments are significant factors driving the fair value. Management uses both internal proprietary models and a third-party model to estimate future commercial mortgage loan prepayments and a third-party model to estimate future residential mortgage loan prepayments. These models have been refined based on current market conditions and management judgment. Future interest rates are another important factor in the valuation of MSRs. Management utilizes market implied forward interest rates to estimate the future direction of mortgage and discount rates. The forward rates utilized are derived from the current yield curve for U.S. dollar interest rate swaps and are consistent with pricing of capital markets instruments. Changes in the shape and slope of the forward curve in future periods may result in volatility in the fair value estimate.
A sensitivity analysis of the hypothetical effect on the fair value of MSRs to adverse changes in key assumptions is presented in Tables 51 and 52. These sensitivities do not include the impact of the related hedging activities. Changes in fair value generally cannot be extrapolated because the relationship of the change in the assumption to the change in fair value may not be linear. Also, the effect of a variation in a particular assumption on the fair value of the MSRs is calculated independently without changing any other assumption. In reality, changes in one factor may result in changes in another (e.g., changes in mortgage interest rates, which drive changes in prepayment rate estimates, could result in changes in the interest rate spread), which could either magnify or counteract the sensitivities.
The following tables set forth the fair value of commercial and residential MSRs and the sensitivity analysis of the hypothetical effect on the fair value of MSRs to immediate adverse changes of 10% and 20% in those assumptions.
Table 51: Commercial Mortgage Servicing Rights – Key Valuation Assumptions

Dollars in millions | March 31 2021 |  | December 31 2020 |
Fair value | $ | 701 |  |  | $ | 569 |  |
Weighted-average life (years) | 4.7 |  | 4.4 |
Weighted-average constant prepayment rate | 4.87 | % |  | 4.87 | % |
Decline in fair value from 10% adverse change | $ | 11 |  |  | $ | 9 |  |
Decline in fair value from 20% adverse change | $ | 22 |  |  | $ | 18 |  |
Effective discount rate | 7.39 | % |  | 7.33 | % |
Decline in fair value from 10% adverse change | $ | 20 |  |  | $ | 15 |  |
Decline in fair value from 20% adverse change | $ | 40 |  |  | $ | 31 |  |

68 The PNC Financial Services Group, Inc. – Form 10-Q

Table 52: Residential Mortgage Servicing Rights – Key Valuation Assumptions

Dollars in millions | March 31 2021 |  | December 31 2020 |
Fair value | $ | 979 |  |  | $ | 673 |  |
Weighted-average life (years) | 6.2 |  | 3.8 |
Weighted-average constant prepayment rate | 10.72 | % |  | 21.13 | % |
Decline in fair value from 10% adverse change | $ | 38 |  |  | $ | 41 |  |
Decline in fair value from 20% adverse change | $ | 79 |  |  | $ | 82 |  |
Weighted-average option adjusted spread | 944 |  | bps | 922 |  | bps
Decline in fair value from 10% adverse change | $ | 34 |  |  | $ | 20 |  |
Decline in fair value from 20% adverse change | $ | 66 |  |  | $ | 38 |  |

Fees from mortgage loan servicing, which includes contractually specified servicing fees, late fees and ancillary fees were $0.1 billion for the three months ended March 31, 2021 and 2020. We also generate servicing fees from fee-based activities provided to others for which we do not have an associated servicing asset. Fees from commercial and residential MSRs are reported within Noninterest income on our Consolidated Income Statement in Corporate services and Residential mortgage, respectively.
N OTE 7 L EASES
PNC's lessor arrangements primarily consist of direct financing, sales-type and operating leases for equipment. Lease agreements may include options to renew and for the lessee to purchase the leased equipment at the end of the lease term. For more information on lease accounting see Note 1 Accounting Policies and Note 7 Leases in the Notes to Consolidated Financial Statements included in Item 8 of our 2020 Form 10-K.
Table 53: Lessor Income

| Three months ended March 31 |  |
In millions | 2021 | 2020 |  |  |
Product |  |  |  |  |
Sales-type leases and direct financing leases (a) | $ | 62 |  | $ | 71 |  |  |  |
Operating leases (b) | 20 |  | 27 |  |  |  |
Lessor income | $ | 82 |  | $ | 98 |  |  |  |

(a)Included in Loan interest income on the Consolidated Income Statement.
(b)Included in Corporate services on the Consolidated Income Statement.
The PNC Financial Services Group, Inc. – Form 10-Q 69

N OTE 8 C OMMITMENTS
In the normal course of business, we have various commitments outstanding, certain of which are not included on our Consolidated Balance Sheet. The following table presents our outstanding commitments to extend credit along with other commitments as of March 31, 2021 and December 31, 2020, respectively.
Table 54: Commitments to Extend Credit and Other Commitments

In millions | March 31 2021 |  | December 31 2020 |
Commitments to extend credit |  |  |  |
Commercial | $ | 154,482 |  |  | $ | 153,089 |  |
Home equity lines of credit | 16,604 |  |  | 16,626 |  |
Credit card | 31,132 |  |  | 31,019 |  |
Other | 8,195 |  |  | 7,087 |  |
Total commitments to extend credit | 210,413 |  |  | 207,821 |  |
Net outstanding standby letters of credit (a) | 9,090 |  |  | 9,053 |  |
Standby bond purchase agreements (b) | 1,543 |  |  | 1,448 |  |
Other commitments (c) | 2,733 |  |  | 2,046 |  |
Total commitments to extend credit and other commitments | $ | 223,779 |  |  | $ | 220,368 |  |

(a)Net outstanding standby letters of credit include $3.7 billion and $3.8 billion at March 31, 2021 and December 31, 2020, respectively, which support remarketing programs.
(b)We enter into standby bond purchase agreements to support municipal bond obligations.
(c)Includes $1.1 billion related to investments in qualified affordable housing projects for both March 31, 2021 and December 31, 2020.
Commitments to Extend Credit
Commitments to extend credit, or net unfunded loan commitments, represent arrangements to lend funds or provide liquidity subject to specified contractual conditions. These commitments generally have fixed expiration dates, may require payment of a fee, and generally contain termination clauses in the event the customer’s credit quality deteriorates.
Net Outstanding Standby Letters of Credit
We issue standby letters of credit and share in the risk of standby letters of credit issued by other financial institutions, in each case to support obligations of our customers to third parties, such as insurance requirements and the facilitation of transactions involving capital markets product execution. Approximately 97% of our net outstanding standby letters of credit were rated as Pass as of March 31, 2021, with the remainder rated as Criticized. An internal credit rating of Pass indicates the expected risk of loss is currently low, while a rating of Criticized indicates a higher degree of risk.
If the customer fails to meet its financial or performance obligation to the third party under the terms of the contract or there is a need to support a remarketing program, then upon a draw by a beneficiary, subject to the terms of the letter of credit, we would be obligated to make payment to them. The standby letters of credit outstanding on March 31, 2021 had terms ranging from less than one year to six years.
As of March 31, 2021, assets of $1.3 billion secured certain specifically identified standby letters of credit. In addition, a portion of the remaining standby letters of credit issued on behalf of specific customers is also secured by collateral or guarantees that secure the customers’ other obligations to us. The carrying amount of the liability for our obligations related to standby letters of credit and participations in standby letters of credit was $0.1 billion at March 31, 2021 and is included in Other liabilities on our Consolidated Balance Sheet.
70 The PNC Financial Services Group, Inc. – Form 10-Q

N OTE 9 T OTAL E QUITY A ND O THER C OMPREHENSIVE I NCOME
Activity in total equity for the three months ended March 31, 2021 and 2020 is as follows:
Table 55: Rollforward of Total Equity

|  |  | Shareholders’ Equity |  |  |  |
In millions | Shares Outstanding Common Stock |  | Common Stock | Capital Surplus - Preferred Stock | Capital Surplus - Common Stock and Other | Retained Earnings | Accumulated Other Comprehensive Income (Loss) | Treasury Stock |  | Non- controlling Interests | Total Equity |
Three months ended |  |  |  |  |  |  |  |  |  |  |  |
Balance at December 31, 2019 (a) | 433 |  |  | $ | 2,712 |  | $ | 3,993 |  | $ | 12,376 |  | $ | 42,215 |  | $ | 799 |  | $ | (12,781) |  |  | $ | 29 |  | $ | 49,343 |  |
Cumulative effect of ASU 2016-13 adoption (b) |  |  |  |  |  | (671) |  |  |  |  |  | (671) |  |
Balance at January 1, 2020 (a) | 433 |  |  | $ | 2,712 |  | $ | 3,993 |  | $ | 12,376 |  | $ | 41,544 |  | $ | 799 |  | $ | (12,781) |  |  | $ | 29 |  | $ | 48,672 |  |
Net income |  |  |  |  |  | 908 |  |  |  |  | 7 |  | 915 |  |
Other comprehensive income, net of tax |  |  |  |  |  |  | 1,719 |  |  |  |  | 1,719 |  |
Cash dividends declared - Common |  |  |  |  |  | (503) |  |  |  |  |  | (503) |  |
Cash dividends declared - Preferred |  |  |  |  |  | (63) |  |  |  |  |  | (63) |  |
Preferred stock discount accretion |  |  |  | 1 |  |  | (1) |  |  |  |  |  |  |
Treasury stock activity | (9) |  |  |  |  | 49 |  |  |  | (1,359) |  |  |  | (1,310) |  |
Other |  |  |  |  | (131) |  |  |  |  |  | (9) |  | (140) |  |
Balance at March 31, 2020 (a) | 424 |  |  | $ | 2,712 |  | $ | 3,994 |  | $ | 12,294 |  | $ | 41,885 |  | $ | 2,518 |  | $ | (14,140) |  |  | $ | 27 |  | $ | 49,290 |  |
Balance at December 31, 2020 (a) | 424 |  |  | $ | 2,713 |  | $ | 3,517 |  | $ | 12,367 |  | $ | 46,848 |  | $ | 2,770 |  | $ | (14,205) |  |  | $ | 31 |  | $ | 54,041 |  |
Net income |  |  |  |  |  | 1,816 |  |  |  |  | 10 |  | 1,826 |  |
Other comprehensive income (loss), net of tax |  |  |  |  |  |  | (1,480) |  |  |  |  | (1,480) |  |
Cash dividends declared - Common |  |  |  |  |  | (493) |  |  |  |  |  | (493) |  |
Cash dividends declared - Preferred |  |  |  |  |  | (57) |  |  |  |  |  | (57) |  |
Preferred stock discount accretion |  |  |  | 1 |  |  | (1) |  |  |  |  |  |  |
Treasury stock activity | 1 |  |  |  |  | 69 |  |  |  | 59 |  |  |  | 128 |  |
Other |  |  |  |  | (75) |  |  |  |  |  | (11) |  | (86) |  |
Balance at March 31, 2021 (a) | 425 |  |  | $ | 2,713 |  | $ | 3,518 |  | $ | 12,361 |  | $ | 48,113 |  | $ | 1,290 |  | $ | (14,146) |  |  | $ | 30 |  | $ | 53,879 |  |

(a)The par value of our preferred stock outstanding was less than $0.5 million at each date and, therefore, is excluded from this presentation.
(b)Represents the cumulative effect of adopting ASU 2016-13 - Financial Instruments - Credit Losses.
The PNC Financial Services Group, Inc. – Form 10-Q 71

Details of other comprehensive income (loss) are as follows:
Table 56: Other Comprehensive Income (Loss)

| Three months ended March 31 |
| 2021 | 2020 |  |
In millions | Pre-tax | Tax effect | After-tax | Pre-tax | Tax effect | After-tax |  |  |  |  |  |
Debt securities |  |  |  |  |  |  |  |  |  |  |  |
Net unrealized gains (losses) on securities | $ | (1,181) |  | $ | 278 |  | $ | (903) |  | $ | 1,662 |  | $ | (381) |  | $ | 1,281 |  |  |  |  |  |  |
Less: Net realized gains (losses) reclassified to earnings (a) | 13 |  | (3) |  | 10 |  | 182 |  | (42) |  | 140 |  |  |  |  |  |  |
Net change | (1,194) |  | 281 |  | (913) |  | 1,480 |  | (339) |  | 1,141 |  |  |  |  |  |  |
Cash flow hedge derivatives |  |  |  |  |  |  |  |  |  |  |  |
Net unrealized gains (losses) on cash flow hedge derivatives | (640) |  | 151 |  | (489) |  | 830 |  | (190) |  | 640 |  |  |  |  |  |  |
Less: Net realized gains (losses) reclassified to earnings (a) | 135 |  | (32) |  | 103 |  | 45 |  | (10) |  | 35 |  |  |  |  |  |  |
Net change | (775) |  | 183 |  | (592) |  | 785 |  | (180) |  | 605 |  |  |  |  |  |  |
Pension and other postretirement benefit plan adjustments |  |  |  |  |  |  |  |  |  |  |  |
Net pension and other postretirement benefit plan activity and other reclassified to earnings (b) | 30 |  | (7) |  | 23 |  | 12 |  | (3) |  | 9 |  |  |  |  |  |  |
Net change | 30 |  | (7) |  | 23 |  | 12 |  | (3) |  | 9 |  |  |  |  |  |  |
Other |  |  |  |  |  |  |  |  |  |  |  |
Net unrealized gains (losses) on other transactions | 1 |  | 1 |  | 2 |  | 8 |  | (18) |  | (10) |  |  |  |  |  |  |
Net change | 1 |  | 1 |  | 2 |  | 8 |  | (18) |  | (10) |  |  |  |  |  |  |
Total other comprehensive income (loss) from continuing operations | (1,938) |  | 458 |  | (1,480) |  | 2,285 |  | (540) |  | 1,745 |  |  |  |  |  |  |
Total other comprehensive income (loss) from discontinued operations |  |  |  | (34) |  | 8 |  | (26) |  |  |  |  |  |  |
Total other comprehensive income (loss) | $ | (1,938) |  | $ | 458 |  | $ | (1,480) |  | $ | 2,251 |  | $ | (532) |  | $ | 1,719 |  |  |  |  |  |  |

(a)Reclassifications for pre-tax debt securities and cash flow hedges are recorded in interest income and noninterest income on the Consolidated Income Statement.
(b)Reclassifications include amortization of actuarial losses (gains) and amortization of prior period services costs (credits) which are recorded in noninterest expense on the Consolidated Income Statement.
72 The PNC Financial Services Group, Inc. – Form 10-Q

Table 57: Accumulated Other Comprehensive Income (Loss) Components

In millions, after-tax | Debt securities |  | Cash flow hedge derivatives |  | Pension and other postretirement benefit plan adjustments |  | Other |  | Accumulated other Comprehensive Income from Continuing Operations |  | Accumulated other Comprehensive Income from Discontinued Operations | Total |
Three months ended |  |  |  |  |  |  |  |  |  |  |  |  |
Balance at December 31, 2019 | $ | 1,067 |  |  | $ | 276 |  |  | $ | (408) |  |  | $ | (21) |  |  | $ | 914 |  |  | $ | (115) |  | $ | 799 |  |
Net activity | 1,141 |  |  | 605 |  |  | 9 |  |  | (10) |  |  | 1,745 |  |  | (26) |  | 1,719 |  |
Balance at March 31, 2020 | $ | 2,208 |  |  | $ | 881 |  |  | $ | (399) |  |  | $ | (31) |  |  | $ | 2,659 |  |  | $ | (141) |  | $ | 2,518 |  |
Balance at December 31, 2020 | $ | 2,462 |  |  | $ | 659 |  |  | $ | (345) |  |  | $ | (6) |  |  | $ | 2,770 |  |  |  | $ | 2,770 |  |
Net activity | (913) |  |  | (592) |  |  | 23 |  |  | 2 |  |  | (1,480) |  |  |  | (1,480) |  |
Balance at March 31, 2021 | $ | 1,549 |  |  | $ | 67 |  |  | $ | (322) |  |  | $ | (4) |  |  | $ | 1,290 |  |  |  | $ | 1,290 |  |

The following table provides the dividends per share for PNC's common and preferred stock:
Table 58: Dividends Per Share (a)

| Three months ended March 31 |
| 2021 | 2020 |  |
Common Stock | $ | 1.15 |  | $ | 1.15 |  |  |
Preferred Stock |  |  |  |
Series B | $ | 0.45 |  | $ | 0.45 |  |  |
Series O | $ | 3,375 |  | $ | 3,375 |  |  |
Series P | $ | 1,531 |  | $ | 1,531 |  |  |
Series Q (b) |  | $ | 1,344 |  |  |

(a)Dividends are payable quarterly other than Series O, Series R and Series S preferred stock, which are payable semiannually, with the Series O payable in different quarters from the Series R and Series S preferred stock.
(b)On September 1, 2020, PNC redeemed all 4,800 shares of its Series Q Preferred Stock, as well as all 19.2 million Depositary Shares representing fractional interest in such shares.
On April 1, 2021, the PNC Board of Directors declared a quarterly cash dividend on common stock of $1.15 per share payable on May 5, 2021.
The PNC Financial Services Group, Inc. – Form 10-Q 73

N OTE 10 E ARNINGS P ER S HARE
Table 59: Basic and Diluted Earnings Per Common Share

|  | Three months ended March 31 |  |  |
In millions, except per share data |  | 2021 |  | 2020 |  |  |  |  |
Basic |  |  |  |  |  |  |  |  |
Net income from continuing operations |  | $ | 1,826 |  |  | $ | 759 |  |  |  |  |  |
Less: |  |  |  |  |  |  |  |  |
Net income attributable to noncontrolling interests |  | 10 |  |  | 7 |  |  |  |  |  |
Preferred stock dividends |  | 57 |  |  | 63 |  |  |  |  |  |
Preferred stock discount accretion and redemptions |  | 1 |  |  | 1 |  |  |  |  |  |
Net income from continuing operations attributable to common shareholders |  | 1,758 |  |  | 688 |  |  |  |  |  |
Less: Dividends and undistributed earnings allocated to nonvested restricted shares |  | 8 |  |  | 3 |  |  |  |  |  |
Net income from continuing operations attributable to basic common shareholders |  | $ | 1,750 |  |  | $ | 685 |  |  |  |  |  |
Net income from discontinued operations attributable to common shareholders |  |  |  | $ | 156 |  |  |  |  |  |
Less: Undistributed earnings allocated to nonvested restricted shares |  |  |  | 1 |  |  |  |  |  |
Net income from discontinued operations attributable to basic common shareholders |  |  |  | $ | 155 |  |  |  |  |  |
Basic weighted-average common shares outstanding |  | 426 |  |  | 429 |  |  |  |  |  |
Basic earnings per common share from continuing operations (a) |  | $ | 4.11 |  |  | $ | 1.59 |  |  |  |  |  |
Basic earnings per common share from discontinued operations (a) |  |  |  | $ | 0.37 |  |  |  |  |  |
Basic earnings per common share |  | $ | 4.11 |  |  | $ | 1.96 |  |  |  |  |  |
Diluted |  |  |  |  |  |  |  |  |
Net income from continuing operations attributable to diluted common shareholders |  | $ | 1,750 |  |  | $ | 685 |  |  |  |  |  |
Net income from discontinued operations attributable to basic common shareholders |  |  |  | $ | 155 |  |  |  |  |  |
Less: Impact of earnings per share dilution from discontinued operations |  |  |  | 1 |  |  |  |  |  |
Net income from discontinued operations attributable to diluted common shareholders |  |  |  | $ | 154 |  |  |  |  |  |
Basic weighted-average common shares outstanding |  | 426 |  |  | 429 |  |  |  |  |
Dilutive potential common shares |  |  |  | 1 |  |  |  |  |  |
Diluted weighted-average common shares outstanding |  | 426 |  |  | 430 |  |  |  |  |  |
Diluted earnings per common share from continuing operations (a) |  | $ | 4.10 |  |  | $ | 1.59 |  |  |  |  |  |
Diluted earnings per common share from discontinued operations (a) |  |  |  | $ | 0.36 |  |  |  |  |  |
Diluted earnings per common share |  | $ | 4.10 |  |  | $ | 1.95 |  |  |  |  |  |

(a)Basic and diluted earnings per share under the two-class method are determined on net income reported on the income statement less earnings allocated to nonvested restricted shares and restricted share units with nonforfeitable dividends and dividend rights (participating securities).
N OTE 11 F AIR V ALUE
Fair Value Measurement
We measure certain financial assets and liabilities at fair value. Fair value is defined as the price that would be received to sell an asset or the price that would be paid to transfer a liability on the measurement date, and is determined using an exit price in the principal or most advantageous market for the asset or liability in an orderly transaction between market participants. The fair value hierarchy established by GAAP requires us to maximize the use of observable inputs when measuring fair value. For more information regarding the fair value hierarchy, see Note 15 Fair Value in Item 8 of our 2020 Form 10-K.
74 The PNC Financial Services Group, Inc. – Form 10-Q

Assets and Liabilities Measured at Fair Value on a Recurring Basis
For more information on the valuation methodologies used to measure assets and liabilities at fair value on a recurring basis, see Note 15 Fair Value in Item 8 of our 2020 Form 10-K. The following table summarizes our assets and liabilities measured at fair value on a recurring basis, including instruments for which we have elected the fair value option.
Table 60: Fair Value Measurements – Recurring Basis Summary

| March 31, 2021 |  |  | December 31, 2020 |
In millions | Level 1 |  | Level 2 |  | Level 3 |  | Total Fair Value |  |  | Level 1 |  | Level 2 |  | Level 3 |  | Total Fair Value |
Assets |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Residential mortgage loans held for sale |  |  | $ | 1,087 |  |  | $ | 165 |  |  | $ | 1,252 |  |  |  |  |  | $ | 691 |  |  | $ | 163 |  |  | $ | 854 |  |
Commercial mortgage loans held for sale |  |  | 329 |  |  | 56 |  |  | 385 |  |  |  |  |  | 305 |  |  | 57 |  |  | 362 |  |
Securities available for sale |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
U.S. Treasury and government agencies | $ | 21,997 |  |  | 3,953 |  |  |  |  | 25,950 |  |  |  | $ | 16,675 |  |  | 4,036 |  |  |  |  | 20,711 |  |
Residential mortgage-backed |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Agency |  |  | 51,554 |  |  |  |  | 51,554 |  |  |  |  |  | 48,911 |  |  |  |  | 48,911 |  |
Non-agency |  |  | 108 |  |  | 1,316 |  |  | 1,424 |  |  |  |  |  | 136 |  |  | 1,365 |  |  | 1,501 |  |
Commercial mortgage-backed |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Agency |  |  | 2,284 |  |  |  |  | 2,284 |  |  |  |  |  | 2,688 |  |  |  |  | 2,688 |  |
Non-agency |  |  | 4,225 |  |  | 11 |  |  | 4,236 |  |  |  |  |  | 3,678 |  |  | 11 |  | 3,689 |  |
Asset-backed |  |  | 5,847 |  |  | 194 |  |  | 6,041 |  |  |  |  |  | 4,951 |  |  | 199 |  |  | 5,150 |  |
Other |  |  | 5,238 |  |  | 72 |  |  | 5,310 |  |  |  |  |  | 4,636 |  |  | 72 |  |  | 4,708 |  |
Total securities available for sale | 21,997 |  |  | 73,209 |  |  | 1,593 |  |  | 96,799 |  |  |  | 16,675 |  |  | 69,036 |  |  | 1,647 |  |  | 87,358 |  |
Loans |  |  | 730 |  |  | 711 |  |  | 1,441 |  |  |  |  |  | 718 |  |  | 647 |  |  | 1,365 |  |
Equity investments (a) | 1,133 |  |  |  |  | 1,343 |  |  | 2,725 |  |  |  | 1,070 |  |  |  |  | 1,263 |  |  | 2,629 |  |
Residential mortgage servicing rights |  |  |  |  | 979 |  |  | 979 |  |  |  |  |  |  |  | 673 |  |  | 673 |  |
Commercial mortgage servicing rights |  |  |  |  | 701 |  |  | 701 |  |  |  |  |  |  |  | 569 |  |  | 569 |  |
Trading securities (b) | 576 |  |  | 1,012 |  |  |  |  | 1,588 |  |  |  | 548 |  |  | 1,690 |  |  |  |  | 2,238 |  |
Financial derivatives (b) (c) |  |  | 4,853 |  |  | 63 |  |  | 4,916 |  |  |  |  |  | 6,415 |  |  | 118 |  |  | 6,533 |  |
Other assets | 384 |  |  | 93 |  |  |  |  | 477 |  |  |  | 373 |  |  | 81 |  |  |  |  | 454 |  |
Total assets (d) | $ | 24,090 |  |  | $ | 81,313 |  |  | $ | 5,611 |  |  | $ | 111,263 |  |  |  | $ | 18,666 |  |  | $ | 78,936 |  |  | $ | 5,137 |  |  | $ | 103,035 |  |
Liabilities |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Other borrowed funds | $ | 790 |  |  | $ | 46 |  |  | $ | 2 |  |  | $ | 838 |  |  |  | $ | 661 |  |  | $ | 44 |  |  | $ | 2 |  |  | $ | 707 |  |
Financial derivatives (c) (e) |  |  | 2,796 |  |  | 227 |  |  | 3,023 |  |  |  |  |  | 2,483 |  |  | 273 |  |  | 2,756 |  |
Other liabilities |  |  |  |  | 73 |  |  | 73 |  |  |  |  |  |  |  | 43 |  |  | 43 |  |
Total liabilities (f) | $ | 790 |  |  | $ | 2,842 |  |  | $ | 302 |  |  | $ | 3,934 |  |  |  | $ | 661 |  |  | $ | 2,527 |  |  | $ | 318 |  |  | $ | 3,506 |  |

(a)Certain investments that are measured at fair value using the net asset value per share (or its equivalent) practical expedient have not been classified in the fair value hierarchy.
(b)Included in Other assets on the Consolidated Balance Sheet.
(c)Amounts at March 31, 2021 and December 31, 2020 are presented gross and are not reduced by the impact of legally enforceable master netting agreements that allow us to net positive and negative positions and cash collateral held or placed with the same counterparty. See Note 12 Financial Derivatives for additional information related to derivative offsetting.
(d)Total assets at fair value as a percentage of total consolidated assets was 23% and 22% as of March 31, 2021 and December 31, 2020, respectively. Level 3 assets as a percentage of total assets at fair value was 5% at both March 31, 2021 and December 31, 2020. Level 3 assets as a percentage of total consolidated assets was 1% at both March 31, 2021 and December 31, 2020.
(e)Included in Other liabilities on the Consolidated Balance Sheet.
(f)Total liabilities at fair value as a percentage of total consolidated liabilities was 1% at both March 31, 2021 and December 31, 2020. Level 3 liabilities as a percentage of total liabilities at fair value was 8% and 9% as of March 31, 2021 and December 31, 2020, respectively. Level 3 liabilities as a percentage of total consolidated liabilities was less than 1% at both March 31, 2021 and December 31, 2020.
The PNC Financial Services Group, Inc. – Form 10-Q 75

Reconciliations of assets and liabilities measured at fair value on a recurring basis using Level 3 inputs for the three months ended March 31, 2021 and 2020 follow:
Table 61: Reconciliation of Level 3 Assets and Liabilities
Three Months Ended March 31, 2021

|  | Total realized / unrealized gains or losses for the period (a) |  |  |  |  |  |  |  |  |  |  | Unrealized gains / losses on assets and liabilities held on Consolidated Balance Sheet at Mar. 31, 2021 (a) (c)
Level 3 Instruments Only In millions | Fair Value Dec. 31, 2020 | Included in Earnings | Included in Other comprehensive income (b) | Purchases | Sales | Issuances | Settlements |  | Transfers into Level 3 |  | Transfers out of Level 3 |  | Fair Value Mar. 31, 2021
Assets |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Residential mortgage loans held for sale | $ | 163 |  | $ | 1 |  |  |  | $ | 35 |  | $ | (16) |  |  | $ | (16) |  |  | $ | 3 |  |  | $ | (5) |  | (e) | $ | 165 |  |  |
Commercial mortgage loans held for sale | 57 |  | (1) |  |  |  |  |  |  |  |  |  |  |  |  | 56 |  |  |
Securities available for sale |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Residential mortgage- backed non-agency | 1,365 |  | 9 |  |  | $ | 16 |  |  |  |  | (74) |  |  |  |  |  |  | 1,316 |  |  |
Commercial mortgage- backed non-agency | 11 |  |  |  |  |  |  |  |  |  |  |  |  |  | 11 |  |  |
Asset-backed | 199 |  | 1 |  |  | 3 |  |  |  |  | (9) |  |  |  |  |  |  | 194 |  |  |
Other | 72 |  |  |  |  | 1 |  |  |  | (1) |  |  |  |  |  |  | 72 |  |  |
Total securities available for sale | 1,647 |  | 10 |  |  | 19 |  | 1 |  |  |  | (84) |  |  |  |  |  |  | 1,593 |  |  |
Loans | 647 |  | 10 |  |  |  | 88 |  | (3) |  |  | (28) |  |  |  |  | (3) |  | (e) | 711 |  | $ | 11 |  |
Equity investments | 1,263 |  | 67 |  |  |  | 40 |  | (27) |  |  |  |  |  |  |  |  | 1,343 |  | 63 |  |
Residential mortgage servicing rights | 673 |  | 295 |  |  |  | 71 |  |  | $ | 13 |  | (73) |  |  |  |  |  |  | 979 |  | 295 |  |
Commercial mortgage servicing rights | 569 |  | 129 |  |  |  | 13 |  |  | 18 |  | (28) |  |  |  |  |  |  | 701 |  | 129 |  |
Financial derivatives | 118 |  | (14) |  |  |  | 1 |  |  |  | (42) |  |  |  |  |  |  | 63 |  | (11) |  |
Total assets | $ | 5,137 |  | $ | 497 |  |  | $ | 19 |  | $ | 249 |  | $ | (46) |  | $ | 31 |  | $ | (271) |  |  | $ | 3 |  |  | $ | (8) |  |  | $ | 5,611 |  | $ | 487 |  |
Liabilities |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Other borrowed funds | $ | 2 |  |  |  |  |  |  | $ | 1 |  | $ | (1) |  |  |  |  |  |  | $ | 2 |  |  |
Financial derivatives | 273 |  | $ | (14) |  |  |  |  | $ | 2 |  |  | (34) |  |  |  |  |  |  | 227 |  | $ | (30) |  |
Other liabilities | 43 |  | 35 |  |  |  |  |  | 30 |  | (35) |  |  |  |  |  |  | 73 |  | 4 |  |
Total liabilities | $ | 318 |  | $ | 21 |  |  |  |  | $ | 2 |  | $ | 31 |  | $ | (70) |  |  |  |  |  |  | $ | 302 |  | $ | (26) |  |
Net gains (losses) |  | $ | 476 |  | (f) |  |  |  |  |  |  |  |  |  |  |  | $ | 513 |  | (g)

76 The PNC Financial Services Group, Inc. – Form 10-Q

Three Months Ended March 31, 2020

|  | Total realized / unrealized gains or losses for the period (a) |  |  |  |  |  |  |  |  |  | Unrealized gains/losses on assets and liabilities held on Consolidated Balance Sheet at Mar. 31, 2020 (a) (c)
Level 3 Instruments Only In millions | Fair Value Dec. 31, 2019 | Included in Earnings | Included in Other comprehensive income (b) | Purchases | Sales | Issuances | Settlements |  | Transfers into Level 3 | Transfers out of Level 3 |  | Fair Value Mar. 31, 2020
Assets |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Residential mortgage loans held for sale | $ | 2 |  |  |  |  | $ | 2 |  | $(1) |  |  |  | $ | 4 |  | $ | (3) |  | (e) | $ | 4 |  |  |
Commercial mortgage loans held for sale | 64 |  | $ | (1) |  |  |  |  |  |  | $ | (3) |  |  |  |  |  | 60 |  | $ | (1) |  |
Securities available for sale |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Residential mortgage- backed non-agency | 1,741 |  | 16 |  |  | $ | (222) |  |  |  |  | (93) |  |  |  |  |  | 1,442 |  |  |
Asset-backed | 240 |  | 2 |  |  | (29) |  |  |  |  | (11) |  |  |  |  |  | 202 |  |  |
Other | 74 |  |  |  | (5) |  | 4 |  |  |  |  |  |  |  |  | 73 |  |  |
Total securities available for sale | 2,055 |  | 18 |  |  | (256) |  | 4 |  |  |  | (104) |  |  |  |  |  | 1,717 |  |  |
Loans | 300 |  | 11 |  |  |  | 16 |  | (26) |  |  | 362 |  | (d) |  | (8) |  | (e) | 655 |  | 11 |  |
Equity investments | 1,276 |  | (69) |  |  |  | 71 |  | (58) |  |  |  |  |  |  |  | 1,220 |  | (64) |  |
Residential mortgage servicing rights | 995 |  | (379) |  |  |  | 18 |  |  | $ | 10 |  | (39) |  |  |  |  |  | 605 |  | (379) |  |
Commercial mortgage servicing rights | 649 |  | (167) |  |  |  | 19 |  |  | 11 |  | (35) |  |  |  |  |  | 477 |  | (166) |  |
Trading securities |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Financial derivatives | 54 |  | 101 |  |  |  | 2 |  |  |  | (22) |  |  |  |  |  | 135 |  | 75 |  |
Other assets |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Total assets | $ | 5,395 |  | $ | (486) |  |  | $ | (256) |  | $ | 132 |  | $ | (85) |  | $ | 21 |  | $ | 159 |  |  | $ | 4 |  | $ | (11) |  |  | $ | 4,873 |  | $ | (524) |  |
Liabilities |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Other borrowed funds | $ | 7 |  |  |  |  |  |  | $ | 12 |  | $ | (14) |  |  |  |  |  | $ | 5 |  |  |
Financial derivatives | 200 |  | $ | 8 |  |  |  |  | $ | 1 |  |  | (24) |  |  |  |  |  | 185 |  | $ | 10 |  |
Other liabilities | 137 |  | 2 |  |  |  |  |  | 11 |  | (78) |  |  | $ | 2 |  | $ | (2) |  |  | 72 |  | (6) |  |
Total liabilities | $ | 344 |  | $ | 10 |  |  |  |  | $ | 1 |  | $ | 23 |  | $ | (116) |  |  | $ | 2 |  | $ | (2) |  |  | $ | 262 |  | $ | 4 |  |
Net gains (losses) |  | $ | (496) |  | (f) |  |  |  |  |  |  |  |  |  |  | $ | (528) |  | (g)

(a)Losses for assets are bracketed while losses for liabilities are not.
(b)The difference in unrealized gains and losses for the period included in Other comprehensive income and changes in unrealized gains and losses for the period included in Other comprehensive income for securities available for sale held at the end of the reporting period were not significant.
(c)The amount of the total gains or losses for the period included in earnings that is attributable to the change in unrealized gains or losses related to those assets and liabilities held at the end of the reporting period.
(d)Upon adoption of ASU 2016-13 - Credit Losses, we discontinued the accounting for purchased impaired loans and elected the one-time fair value option election for some of these loans and certain nonperforming loans.
(e)Residential mortgage loan transfers out of Level 3 are primarily driven by residential mortgage loans transferring to OREO as well as reclassification of mortgage loans held for sale to held for investment.
(f)Net gains (losses) realized and unrealized included in earnings related to Level 3 assets and liabilities included amortization and accretion. The amortization and accretion amounts were included in Interest income on the Consolidated Income Statement and the remaining net gains (losses) realized and unrealized were included in Noninterest income on the Consolidated Income Statement.
(g)Net unrealized gains (losses) related to assets and liabilities held at the end of the reporting period were included in Noninterest income on the Consolidated Income Statement.
An instrument’s categorization within the hierarchy is based on the lowest level of input that is significant to the fair value measurement. Changes from one quarter to the next related to the observability of inputs to a fair value measurement may result in a reclassification (transfer) of assets or liabilities between hierarchy levels.
The PNC Financial Services Group, Inc. – Form 10-Q 77

Quantitative information about the significant unobservable inputs within Level 3 recurring assets and liabilities follows:
Table 62: Fair Value Measurements – Recurring Quantitative Information
March 31, 2021

Level 3 Instruments Only Dollars in millions | Fair Value | Valuation Techniques | Unobservable Inputs | Range (Weighted-Average) (a)
Commercial mortgage loans held for sale | $ | 56 |  | Discounted cash flow | Spread over the benchmark curve (b) | 620bps - 6,350bps (4,038bps)
Residential mortgage-backed non-agency securities | 1,316 |  | Priced by a third-party vendor using a discounted cash flow pricing model | Constant prepayment rate | 1.0% - 37.6% (10.2%)
Constant default rate | 0.0% - 18.8% (6.0%)
Loss severity | 25.0% -95.7% (48.6%)
Spread over the benchmark curve (b) | 155bps weighted-average
Asset-backed securities | 194 |  | Priced by a third-party vendor using a discounted cash flow pricing model | Constant prepayment rate | 1.0% - 40.0% (8.4%)
Constant default rate | 1.4% - 6.0% (2.9%)
Loss severity | 30.0% - 100.0% (55.3%)
Spread over the benchmark curve (b) | 197bps weighted-average
Loans - Residential real estate | 429 |  | Consensus pricing (c) | Cumulative default rate | 3.6% - 100.0% (81.5%)
Loss severity | 0.0% - 100.0% (10.0%)
Discount rate | 4.8% - 6.8% (5.1%)
| 130 |  | Discounted cash flow | Loss severity | 8.0% weighted-average
Discount rate | 3.2% weighted-average
Loans - Home equity | 20 |  | Consensus pricing (c) | Cumulative default rate | 3.6% -100.0% (85.5%)
Loss severity | 0.0% - 98.4% (31.5%)
Discount rate | 4.8% - 6.8% (6.2%)
| 132 |  | Consensus pricing (c) | Credit and liquidity discount | 4.7% - 92.0% (44.0%)
Equity investments | 1,343 |  | Multiple of adjusted earnings | Multiple of earnings | 4.0x - 20.1x (8.8x)
Residential mortgage servicing rights | 979 |  | Discounted cash flow | Constant prepayment rate | 0.0% - 31.4% (10.7%)
Spread over the benchmark curve (b) | 383bps - 2,893bps (944bps)
Commercial mortgage servicing rights | 701 |  | Discounted cash flow | Constant prepayment rate | 4.1% - 13.6% (4.9%)
Discount rate | 5.5% - 7.6% (7.4%)
Financial derivatives - Swaps related to sales of certain Visa Class B common shares | (201) |  | Discounted cash flow | Estimated conversion factor of Visa Class B shares into Class A shares | 162.3% weighted-average
Estimated annual growth rate of Visa Class A share price | 16.0%
Estimated length of litigation resolution date | Q2 2022
Insignificant Level 3 assets, net of liabilities (d) | 210 |  |  |  |
Total Level 3 assets, net of liabilities (e) | $ | 5,309 |  |  |  |

78 The PNC Financial Services Group, Inc. – Form 10-Q

December 31, 2020

Level 3 Instruments Only Dollars in millions | Fair Value | Valuation Techniques | Unobservable Inputs | Range (Weighted-Average) (a)
Commercial mortgage loans held for sale | $ | 57 |  | Discounted cash flow | Spread over the benchmark curve (b) | 630bps - 5,275bps (3,406bps)
Residential mortgage-backed non-agency securities | 1,365 |  | Priced by a third-party vendor using a discounted cash flow pricing model | Constant prepayment rate | 1.0% - 37.6% (8.6%)
Constant default rate | 0.0% - 12.2% (4.7%)
Loss severity | 25.0% - 95.7% (48.8%)
Spread over the benchmark curve (b) | 242bps weighted-average
Asset-backed securities | 199 |  | Priced by a third-party vendor using a discounted cash flow pricing model | Constant prepayment rate | 1.0% -22.0% (7.4%)
Constant default rate | 1.0% - 6.0% (3.3%)
Loss severity | 30.0% - 100.0% (58.1%)
Spread over the benchmark curve (b) | 291bps weighted-average
Loans - Residential real estate | 434 |  | Consensus pricing (c) | Cumulative default rate | 3.6% - 100.0% (82.1%)
Loss severity | 0.0% - 100.0% (11.2%)
Discount rate | 4.8% - 6.8% (5.1%)
| 132 |  | Discounted cash flow | Loss severity | 8.0% weighted-average
Discount rate | 3.2% weighted-average
Loans - Home equity | 21 |  | Consensus pricing (c) | Cumulative default rate | 3.6% - 100.0% (88.5%)
Loss severity | 0.0% -98.4% (33.3%)
Discount rate | 4.8% - 6.8% (6.3%)
| 60 |  | Consensus pricing (c) | Credit and Liquidity discount | 17.5% -97.0% (57.7%)
Equity investments | 1,263 |  | Multiple of adjusted earnings | Multiple of earnings | 5.0x - 15.9x (8.7x)
Residential mortgage servicing rights | 673 |  | Discounted cash flow | Constant prepayment rate | 0.0% - 77.5% (21.1%)
Spread over the benchmark curve (b) | 325bps - 2,783bps (922bps)
Commercial mortgage servicing rights | 569 |  | Discounted cash flow | Constant prepayment rate | 4.0% - 16.1% (4.9%)
Discount rate | 4.7% - 7.8% (7.3%)
Financial derivatives - Swaps related to sales of certain Visa Class B common shares | (252) |  | Discounted cash flow | Estimated conversion factor of Visa Class B shares into Class A shares | 162.3% weighted-average
Estimated annual growth rate of Visa Class A share price | 16.0%
Estimated length of litigation resolution date | Q2 2022
Insignificant Level 3 assets, net of liabilities (d) | 298 |  |  |  |
Total Level 3 assets, net of liabilities (e) | $ | 4,819 |  |  |  |

(a)Unobservable inputs were weighted by the relative fair value of the instruments.
(b)The assumed yield spread over the benchmark curve for each instrument is generally intended to incorporate non-interest rate risks, such as credit and liquidity risks.
(c)Consensus pricing refers to fair value estimates that are generally internally developed using information such as dealer quotes or other third-party provided valuations or comparable asset prices.
(d)Represents the aggregate amount of Level 3 assets and liabilities measured at fair value on a recurring basis that are individually and in the aggregate insignificant. The amount includes certain financial derivative assets and liabilities, trading securities, other securities, residential mortgage loans held for sale, other assets, other borrowed funds and other liabilities.
(e)Consisted of total Level 3 assets of $5.6 billion and total Level 3 liabilities of $0.3 billion as of March 31, 2021 and $5.1 billion and $0.3 billion as of December 31, 2020, respectively.
Financial Assets Accounted for at Fair Value on a Nonrecurring Basis
We may be required to measure certain financial assets at fair value on a nonrecurring basis. These adjustments to fair value usually result from the application of lower of amortized cost or fair value accounting or write-downs of individual assets due to impairment and are included in Table 63. For more information regarding the valuation methodologies of our financial assets measured at fair value on a nonrecurring basis, see Note 15 Fair Value in Item 8 of our 2020 Form 10-K.
The PNC Financial Services Group, Inc. – Form 10-Q 79

Assets measured at fair value on a nonrecurring basis follow:
Table 63: Fair Value Measurements – Nonrecurring (a) (b) (c)

| Fair Value |  | Gains (Losses) Three months ended |  |  |
In millions | March 31 2021 |  | December 31 2020 |  | March 31 2021 |  | March 31 2020 |  |  |  |  |
Assets |  |  |  |  |  |  |  |  |  |  |  |
Nonaccrual loans | $ | 345 |  |  | $ | 332 |  |  | $ | (17) |  |  | $ | (28) |  |  |  |  |  |
Loans held for sale | 243 |  |  |  |  | (17) |  |  |  |  |  |  |  |
OREO and foreclosed assets | 2 |  |  | 18 |  |  |  |  | (1) |  |  |  |  |  |
Long-lived assets | 6 |  |  | 20 |  |  | (2) |  |  | (1) |  |  |  |  |  |
Total assets | $ | 596 |  |  | $ | 370 |  |  | $ | (36) |  |  | $ | (30) |  |  |  |  |  |

(a)All Level 3 as of March 31, 2021 and December 31, 2020, except for $243 million included in Loans held for sale which was categorized as Level 2 as of March 31, 2021.
(b)Valuation techniques applied were fair value of property or collateral.
(c)Unobservable inputs used were appraised value/sales price, broker opinions or projected income/required improvement costs. Additional quantitative information was not meaningful for the periods presented.
Financial Instruments Accounted for under Fair Value Option
We elect the fair value option to account for certain financial instruments. For more information on these financial instruments for which the fair value option election has been made, see Note 15 Fair Value in Item 8 of our 2020 Form 10-K.
Fair values and aggregate unpaid principal balances of certain items for which we elected the fair value option follow:
Table 64: Fair Value Option – Fair Value and Principal Balances

| March 31, 2021 |  | December 31, 2020 |
In millions | Fair Value |  | Aggregate Unpaid Principal Balance |  | Difference |  | Fair Value |  | Aggregate Unpaid Principal Balance |  | Difference |
Assets |  |  |  |  |  |  |  |  |  |  |  |
Residential mortgage loans held for sale |  |  |  |  |  |  |  |  |  |  |  |
Accruing loans less than 90 days past due | $ | 1,204 |  |  | $ | 1,172 |  |  | $ | 32 |  |  | $ | 831 |  |  | $ | 793 |  |  | $ | 38 |  |
Accruing loans 90 days or more past due | 3 |  |  | 3 |  |  |  |  | 4 |  |  | 4 |  |  |  |
Nonaccrual loans | 45 |  |  | 54 |  |  | (9) |  |  | 20 |  |  | 24 |  |  | (4) |  |
Total | $ | 1,252 |  |  | $ | 1,229 |  |  | $ | 23 |  |  | $ | 855 |  |  | $ | 821 |  |  | $ | 34 |  |
Commercial mortgage loans held for sale (a) |  |  |  |  |  |  |  |  |  |  |  |
Accruing loans less than 90 days past due | $ | 380 |  |  | $ | 396 |  |  | $ | (16) |  |  | $ | 357 |  |  | $ | 370 |  |  | $ | (13) |  |
Nonaccrual loans | 5 |  | 6 |  | (1) |  |  | 5 |  |  | 6 |  |  | (1) |  |
Total | $ | 385 |  |  | $ | 402 |  |  | $ | (17) |  |  | $ | 362 |  |  | $ | 376 |  |  | $ | (14) |  |
Loans |  |  |  |  |  |  |  |  |  |  |  |
Accruing loans less than 90 days past due | $ | 622 |  |  | $ | 632 |  |  | $ | (10) |  |  | $ | 519 |  |  | $ | 530 |  |  | $ | (11) |  |
Accruing loans 90 days or more past due | 246 |  |  | 260 |  |  | (14) |  |  | 283 |  |  | 295 |  |  | (12) |  |
Nonaccrual loans | 573 |  |  | 845 |  |  | (272) |  |  | 563 |  |  | 820 |  |  | (257) |  |
Total | $ | 1,441 |  |  | $ | 1,737 |  |  | $ | (296) |  |  | $ | 1,365 |  |  | $ | 1,645 |  |  | $ | (280) |  |
Other assets | $ | 93 |  |  | $ | 91 |  |  | $ | 2 |  |  | $ | 81 |  |  | $ | 69 |  |  | $ | 12 |  |
Liabilities |  |  |  |  |  |  |  |  |  |  |  |
Other borrowed funds | $ | 28 |  |  | $ | 28 |  |  |  |  | $ | 32 |  |  | $ | 33 |  |  | $ | (1) |  |

(a)There were no accruing loans 90 days or more past due within this category at March 31, 2021 or December 31, 2020.
80 The PNC Financial Services Group, Inc. – Form 10-Q

The changes in fair value for items for which we elected the fair value option are as follows:
Table 65: Fair Value Option – Changes in Fair Value (a)

| Gains (Losses) |  |  |
| Three months ended |  |  |
| March 31 |  | March 31 |  |  |  |  |
In millions | 2021 |  | 2020 |  |  |  |  |
Assets |  |  |  |  |  |  |  |
Residential mortgage loans held for sale | $ | 16 |  |  | $ | 46 |  |  |  |  |  |
Commercial mortgage loans held for sale | $ | 20 |  |  | $ | 48 |  |  |  |  |  |
Loans | $ | 14 |  |  | $ | 18 |  |  |  |  |  |
Other assets | $ | 14 |  |  | $ | (36) |  |  |  |  |  |

(a)The impact on earnings of offsetting hedged items or hedging instruments is not reflected in these amounts.
Additional Fair Value Information Related to Financial Instruments Not Recorded at Fair Value
The following table presents the carrying amounts and estimated fair values, as well as the level within the fair value hierarchy, of all other financial instruments that are not recorded on our Consolidated Balance Sheet at fair value as of March 31, 2021 and December 31, 2020. For more information regarding the methods and assumptions used to estimate the fair values of financial instruments included in Table 66, see Note 15 Fair Value in Item 8 of our 2020 Form 10-K.
Table 66: Additional Fair Value Information Related to Other Financial Instruments

| Carrying |  | Fair Value |
In millions | Amount |  | Total |  | Level 1 |  | Level 2 |  | Level 3 |
March 31, 2021 |  |  |  |  |  |  |  |  |  |
Assets |  |  |  |  |  |  |  |  |  |
Cash and due from banks | $ | 7,455 |  |  | $ | 7,455 |  |  | $ | 7,455 |  |  |  |  |  |
Interest-earning deposits with banks | 86,161 |  |  | 86,161 |  |  |  |  | $ | 86,161 |  |  |  |
Securities held to maturity | 1,459 |  |  | 1,559 |  |  | 874 |  |  | 485 |  |  | $ | 200 |  |
Net loans (excludes leases) | 224,468 |  |  | 228,650 |  |  |  |  |  |  | 228,650 |  |
Other assets | 3,783 |  |  | 3,782 |  |  |  |  | 3,780 |  |  | 2 |  |
Total assets | $ | 323,326 |  |  | $ | 327,607 |  |  | $ | 8,329 |  |  | $ | 90,426 |  |  | $ | 228,852 |  |
Liabilities |  |  |  |  |  |  |  |  |  |
Time deposits | $ | 18,813 |  |  | $ | 18,651 |  |  |  |  | $ | 18,651 |  |  |  |
Borrowed funds | 32,192 |  |  | 32,790 |  |  |  |  | 31,129 |  |  | $ | 1,661 |  |
Unfunded lending related commitments | 507 |  |  | 507 |  |  |  |  |  |  | 507 |  |
Other liabilities | 486 |  |  | 486 |  |  |  |  | 486 |  |  |  |
Total liabilities | $ | 51,998 |  |  | $ | 52,434 |  |  |  |  | $ | 50,266 |  |  | $ | 2,168 |  |
December 31, 2020 |  |  |  |  |  |  |  |  |  |
Assets |  |  |  |  |  |  |  |  |  |
Cash and due from banks | $ | 7,017 |  |  | $ | 7,017 |  |  | $ | 7,017 |  |  |  |  |  |
Interest-earning deposits with banks | 85,173 |  |  | 85,173 |  |  |  |  | $ | 85,173 |  |  |  |
Securities held to maturity | 1,445 |  |  | 1,604 |  |  | 920 |  |  | 489 |  |  | $ | 195 |  |
Net loans (excludes leases) | 228,788 |  |  | 233,688 |  |  |  |  |  |  | 233,688 |  |
Other assets | 3,601 |  |  | 3,600 |  |  |  |  | 3,559 |  |  | 41 |  |
Total assets | $ | 326,024 |  |  | $ | 331,082 |  |  | $ | 7,937 |  |  | $ | 89,221 |  |  | $ | 233,924 |  |
Liabilities |  |  |  |  |  |  |  |  |  |
Time deposits | $ | 19,692 |  |  | $ | 19,662 |  |  |  |  | $ | 19,662 |  |  |  |
Borrowed funds | 36,488 |  |  | 37,192 |  |  |  |  | 35,571 |  |  | $ | 1,621 |  |
Unfunded lending related commitments | 584 |  |  | 584 |  |  |  |  |  |  | 584 |  |
Other liabilities | 413 |  |  | 413 |  |  |  |  | 413 |  |  |  |
Total liabilities | $ | 57,177 |  |  | $ | 57,851 |  |  |  |  | $ | 55,646 |  |  | $ | 2,205 |  |

The PNC Financial Services Group, Inc. – Form 10-Q 81

The aggregate fair values in Table 66 represent only a portion of the total market value of our assets and liabilities as, in accordance with the guidance related to fair values about financial instruments, we exclude the following:
•financial instruments recorded at fair value on a recurring basis (as they are disclosed in Table 60);
•investments accounted for under the equity method,
•equity securities without a readily determinable fair value that apply for the alternative measurement approach to fair value under ASU 2016-01,
•real and personal property,
•lease financing,
•loan customer relationships,
•deposit customer intangibles,
•mortgage servicing rights (MSRs),
•retail branch networks,
•fee-based businesses, such as asset management and brokerage,
•trademarks and brand names,
•trade receivables and payables due in one year or less, and
•deposit liabilities with no defined or contractual maturities under ASU 2016-01, and
•insurance contracts.
N OTE 12 F INANCIAL D ERIVATIVES
We use a variety of financial derivatives to both mitigate exposure to market (primarily interest rate) and credit risks inherent in our business activities, as well as to facilitate customer risk management activities. We manage these risks as part of our overall asset and liability management process and through our credit policies and procedures. Derivatives represent contracts between parties that usually require little or no initial net investment and result in one party delivering cash or another type of asset to the other party based on a notional amount and an underlying as specified in the contract.
Derivative transactions are often measured in terms of notional amount, but this amount is generally not exchanged and it is not recorded on the balance sheet. The notional amount is the basis to which the underlying is applied to determine required payments under the derivative contract. The underlying is a referenced interest rate, security price, credit spread or other index. Residential and commercial real estate loan commitments associated with loans to be sold also qualify as derivative instruments.
For more information regarding derivatives see Note 1 Accounting Policies and Note 16 Financial Derivatives in the Notes to Consolidated Financial Statements included in Item 8 of our 2020 Form 10-K.
82 The PNC Financial Services Group, Inc. – Form 10-Q

The following table presents the notional amounts and gross fair values of all derivative assets and liabilities held by us:
Table 67: Total Gross Derivatives (a)

| March 31, 2021 | December 31, 2020
In millions | Notional / Contract Amount | Asset Fair Value (b) | Liability Fair Value (c) | Notional / Contract Amount | Asset Fair Value (b) | Liability Fair Value (c)
Derivatives used for hedging |  |  |  |  |  |
Interest rate contracts (d): |  |  |  |  |  |
Fair value hedges | $ | 22,802 |  |  |  | $ | 24,153 |  |  |
Cash flow hedges | 35,017 |  | $ | 14 |  | $ | 99 |  | 22,875 |  | $ | 14 |  |
Foreign exchange contracts: |  |  |  |  |  |
Net investment hedges | 1,081 |  |  | 30 | 1,075 |  |  | $ | 22 |
Total derivatives designated for hedging | $ | 58,900 |  | $ | 14 |  | $ | 129 |  | $ | 48,103 |  | $ | 14 |  | $ | 22 |
Derivatives not used for hedging |  |  |  |  |  |
Derivatives used for mortgage banking activities (e): |  |  |  |  |  |
Interest rate contracts: |  |  |  |  |  |
Swaps | $ | 26,974 |  |  |  | $ | 50,511 |  |  |
Futures (f) | 2,883 |  |  |  | 2,841 |  |  |
Mortgage-backed commitments | 14,979 |  | $ | 144 |  | $ | 82 |  | 11,288 |  | $ | 147 |  | $ | 77 |
Other | 4,307 |  | 58 |  | 16 |  | 1,831 |  | 11 |  | 2 |
Total interest rate contracts | 49,143 |  | 202 |  | 98 |  | 66,471 |  | 158 |  | 79 |
Derivatives used for customer-related activities: |  |  |  |  |  |
Interest rate contracts: |  |  |  |  |  |
Swaps | 278,447 |  | 3,614 |  | 1,578 |  | 280,125 |  | 5,475 |  | 1,601 |
Futures (f) | 965 |  |  |  | 1,235 |  |  |
Mortgage-backed commitments | 7,324 |  | 36 |  | 30 |  | 4,178 |  | 11 |  | 14 |
Other | 22,475 |  | 157 |  | 123 |  | 20,125 |  | 193 |  | 88 |
Total interest rate contracts | 309,211 |  | 3,807 |  | 1,731 |  | 305,663 |  | 5,679 |  | 1,703 |
Commodity contracts: |  |  |  |  |  |
Swaps | 7,032 |  | 558 |  | 533 |  | 6,149 |  | 350 |  | 323 |
Other | 3,247 |  | 120 |  | 120 |  | 2,770 |  | 61 |  | 61 |
Total commodity contracts | 10,279 |  | 678 |  | 653 |  | 8,919 |  | 411 |  | 384 |
Foreign exchange contracts and other | 26,183 |  | 186 |  | 172 |  | 26,620 |  | 267 |  | 243 |
Total derivatives for customer-related activities | 345,673 |  | 4,671 |  | 2,556 |  | 341,202 |  | 6,357 |  | 2,330 |
Derivatives used for other risk management activities: |  |  |  |  |  |
Foreign exchange contracts and other | 10,836 |  | 29 |  | 240 |  | 10,931 |  | 4 |  | 325 |
Total derivatives not designated for hedging | $ | 405,652 |  | $ | 4,902 |  | $ | 2,894 |  | $ | 418,604 |  | $ | 6,519 |  | $ | 2,734 |
Total gross derivatives | $ | 464,552 |  | $ | 4,916 |  | $ | 3,023 |  | $ | 466,707 |  | $ | 6,533 |  | $ | 2,756 |
Less: Impact of legally enforceable master netting agreements |  | 904 |  | 904 |  |  | 720 |  | 720 |
Less: Cash collateral received/paid |  | 716 |  | 1,295 |  |  | 1,434 |  | 1,452 |
Total derivatives |  | $ | 3,296 |  | $ | 824 |  |  | $ | 4,379 |  | $ | 584 |

(a)Centrally cleared derivatives are settled in cash daily and result in no derivative asset or derivative liability being recognized on our Consolidated Balance Sheet.
(b)Included in Other assets on our Consolidated Balance Sheet.
(c)Included in Other liabilities on our Consolidated Balance Sheet.
(d)Represents primarily swaps.
(e)Includes both residential and commercial mortgage banking activities.
(f)Futures contracts are settled in cash daily and result in no derivative asset or derivative liability being recognized on our Consolidated Balance Sheet.
All derivatives are carried on our Consolidated Balance Sheet at fair value. Derivative balances are presented on the Consolidated Balance Sheet on a net basis taking into consideration the effects of legally enforceable master netting agreements and, when appropriate, any related cash collateral exchanged with counterparties. Further discussion regarding the offsetting rights associated with these legally enforceable master netting agreements is included in the Offsetting, Counterparty Credit Risk and Contingent Features section of this Note 12. Any nonperformance risk, including credit risk, is included in the determination of the estimated net fair value of the derivatives.
The PNC Financial Services Group, Inc. – Form 10-Q 83

Derivatives Designated As Hedging Instruments
Certain derivatives used to manage interest rate and foreign exchange risk as part of our asset and liability risk management activities are designated as accounting hedges. Derivatives hedging the risks associated with changes in the fair value of assets or liabilities are considered fair value hedges, derivatives hedging the variability of expected future cash flows are considered cash flow hedges, and derivatives hedging a net investment in a foreign subsidiary are considered net investment hedges. Designating derivatives as accounting hedges allows for gains and losses on those derivatives to be recognized in the same period and in the same income statement line item as the earnings impact of the hedged items.
Fair Value Hedges
We enter into receive-fixed, pay-variable interest rate swaps to hedge changes in the fair value of outstanding fixed-rate debt caused by fluctuations in market interest rates. We also enter into pay-fixed, receive-variable interest rate swaps and zero-coupon swaps to hedge changes in the fair value of fixed rate and zero-coupon investment securities caused by fluctuations in market interest rates. Gains and losses on the interest rate swaps designated in these hedge relationships, along with the offsetting gains and losses on the hedged items attributable to the hedged risk, are recognized in current earnings within the same income statement line item.
Cash Flow Hedges
We enter into receive-fixed, pay-variable interest rate swaps and interest rate caps and floors to modify the interest rate characteristics of designated commercial loans from variable to fixed in order to reduce the impact of changes in future cash flows due to market interest rate changes. We also periodically enter into forward purchase and sale contracts to hedge the variability of the consideration that will be paid or received related to the purchase or sale of investment securities. The forecasted purchase or sale is consummated upon gross settlement of the forward contract itself. For these cash flow hedges, gains and losses on the hedging instruments are recorded in AOCI and are then reclassified into earnings in the same period the hedged cash flows affect earnings and within the same income statement line as the hedged cash flows.
In the 12 months that follow March 31, 2021, we expect to reclassify an insignificant amount of net derivative gains from AOCI to interest income for these cash flow hedge strategies. This reclassified amount could differ from amounts actually recognized due to changes in interest rates, hedge de-designations, and the addition of other hedges subsequent to March 31, 2021. As of March 31, 2021, the maximum length of time over which forecasted transactions are hedged is ten years.
Further detail regarding gains (losses) related to our fair value and cash flow hedge derivatives is presented in the following table:
Table 68: Gains (Losses) Recognized on Fair Value and Cash Flow Hedges in the Consolidated Income Statement (a) (b)

| Location and Amount of Gains (Losses) Recognized in Income
| Interest Income | Interest Expense | Noninterest Income
In millions | Loans | Investment Securities | Borrowed Funds | Other
For the three months ended March 31, 2021 |  |  |  |
Total amounts on the Consolidated Income Statement | $ | 1,996 |  | $ | 421 |  | $ | 95 |  | $ | 483 |
Gains (losses) on fair value hedges recognized on: |  |  |  |
Hedged items (c) |  | $ | (8) |  | $ | 646 |  |
Derivatives |  | $ | 9 |  | $ | (664) |  |
Amounts related to interest settlements on derivatives |  | $ | (1) |  | $ | 134 |  |
Gains (losses) on cash flow hedges (d): |  |  |  |
Amount of derivative gains (losses) reclassified from AOCI | $ | 100 |  | $ | 22 |  |  | $ | 13 |
For the three months ended March 31, 2020 |  |  |  |
Total amounts on the Consolidated Income Statement | $ | 2,480 |  | $ | 582 |  | $ | 314 |  | $ | 343 |
Gains (losses) on fair value hedges recognized on: |  |  |  |
Hedged items (c) |  | $ | 234 |  | $ | (1,361) |  |
Derivatives |  | $ | (231) |  | $ | 1,339 |  |
Amounts related to interest settlements on derivatives |  | $ | (2) |  | $ | 59 |  |
Gains (losses) on cash flow hedges (d): |  |  |  |
Amount of derivative gains (losses) reclassified from AOCI | $ | 42 |  | $ | 2 |  |  | $ | 1 |

(a)For all periods presented, there were no components of derivative gains or losses excluded from the assessment of hedge effectiveness for any of the fair value or cash flow hedge strategies.
(b)All cash flow and fair value hedge derivatives were interest rate contracts for the periods presented.
(c)Includes an insignificant amount of fair value hedge adjustments related to discontinued hedge relationships.
(d)For all periods presented, there were no gains or losses from cash flow hedge derivatives reclassified to income because it became probable that the original forecasted transaction would not occur.
84 The PNC Financial Services Group, Inc. – Form 10-Q

Detail regarding the impact of fair value hedge accounting on the carrying value of the hedged items is presented in the following table:
Table 69: Hedged Items - Fair Value Hedges

| March 31, 2021 |  | December 31, 2020
In millions | Carrying Value of the Hedged Items |  | Cumulative Fair Value Hedge Adjustment included in the Carrying Value of Hedged Items (a) |  | Carrying Value of the Hedged Items |  | Cumulative Fair Value Hedge Adjustment included in the Carrying Value of Hedged Items (a) |
Investment securities - available for sale (b) | $ | 2,778 |  |  | $ | 22 |  |  | $ | 2,785 |  |  | $ | 30 |  |
Borrowed funds | $ | 23,936 |  |  | $ | 966 |  |  | $ | 25,797 |  |  | $ | 1,611 |  |

(a)Includes $(0.1) billion of fair value hedge adjustments primarily related to discontinued borrowed funds hedge relationships at both March 31, 2021 and December 31, 2020, respectively.
(b)Carrying value shown represents amortized cost.
Net Investment Hedges
We enter into foreign currency forward contracts to hedge non-U.S. dollar net investments in foreign subsidiaries against adverse changes in foreign exchange rates. We assess whether the hedging relationship is highly effective in achieving offsetting changes in the value of the hedge and hedged item by qualitatively verifying that the critical terms of the hedge and hedged item match at the inception of the hedging relationship and on an ongoing basis. Net investment hedge derivatives are classified as foreign exchange contracts. There were no components of derivative gains or losses excluded from the assessment of the hedge effectiveness for all periods presented. Net gains (losses) on net investment hedge derivatives recognized in OCI were $(8) million and $75 million for the three months ended March 31, 2021 and 2020, respectively.
Derivatives Not Designated As Hedging Instruments
For additional information on derivatives not designated as hedging instruments under GAAP, see Note 16 Financial Derivatives in the Notes to Consolidated Financial Statements included in Item 8 of our 2020 Form 10-K.
Further detail regarding the gains (losses) on derivatives not designated in hedging relationships is presented in the following table:
Table 70: Gains (Losses) on Derivatives Not Designated for Hedging

|  |  | Three months ended March 31 |  |  |
In millions |  |  |  | 2021 | 2020 |  |  |  |
Derivatives used for mortgage banking activities: |  |  |  |  |  |  |  |  |
Interest rate contracts (a) |  |  |  | $ | (322) |  | $ | 654 |  |  |  |  |
Derivatives used for customer-related activities: |  |  |  |  |  |  |  |  |
Interest rate contracts |  |  |  | 82 |  | 2 |  |  |  |  |
Foreign exchange contracts and other |  |  |  | 22 |  | 11 |  |  |  |  |
Gains (losses) from customer-related activities (b) |  |  |  | 104 |  | 13 |  |  |  |  |
Derivatives used for other risk management activities: |  |  |  |  |  |  |  |  |
Foreign exchange contracts and other (b) |  |  |  | 48 |  | 207 |  |  |  |  |
Total gains (losses) from derivatives not designated as hedging instruments |  |  |  | $ | (170) |  | $ | 874 |  |  |  |  |

(a)Included in Residential mortgage, Corporate services and Other noninterest income on our Consolidated Income Statement.
(b)Included in Other noninterest income on our Consolidated Income Statement.
Offsetting, Counterparty Credit Risk and Contingent Features
We generally utilize a net presentation on the Consolidated Balance Sheet for those derivative financial instruments entered into with counterparties under legally enforceable master netting agreements. The master netting agreements reduce credit risk by permitting the closeout netting of all outstanding derivative instruments under the master netting agreement with the same counterparty upon the occurrence of an event of default. The master netting agreement also may require the exchange of cash or marketable securities to collateralize either party’s net position. For additional information on derivative offsetting, counterparty credit risk and contingent features, see Note 16 Financial Derivatives in the Notes to Consolidated Financial Statements included in Item 8 of our 2020 Form 10-K.
Table 71 shows the impact legally enforceable master netting agreements had on our derivative assets and derivative liabilities as of March 31, 2021 and December 31, 2020. The table includes cash collateral held or pledged under legally enforceable master netting
The PNC Financial Services Group, Inc. – Form 10-Q 85

agreements. The table also includes the fair value of any securities collateral held or pledged under legally enforceable master netting agreements. Cash and securities collateral amounts are included in the table only to the extent of the related net derivative fair values.
Table 71 includes OTC derivatives and OTC derivatives cleared through a central clearing house. OTC derivatives represent contracts executed bilaterally with counterparties that are not settled through an organized exchange or directly cleared through a central clearing house. The majority of OTC derivatives are governed by the ISDA documentation or other legally enforceable master netting agreements. OTC cleared derivatives represent contracts executed bilaterally with counterparties in the OTC market that are novated to a central clearing house who then becomes our counterparty. OTC cleared derivative instruments are typically settled in cash each day based on the prior day value.
Table 71: Derivative Assets and Liabilities Offsetting

In millions |  |  |  | Amounts Offset on the Consolidated Balance Sheet |  |  |  |  |  | Securities Collateral Held/Pledged Under Master Netting Agreements |  |  |
Gross Fair Value |  | Fair Value Offset Amount |  | Cash Collateral |  | Net Fair Value |  |  |  | Net Amounts |
March 31, 2021 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Derivative assets |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Interest rate contracts: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Over-the-counter cleared |  | $ | 101 |  |  |  |  |  |  | $ | 101 |  |  |  |  |  |  | $ | 101 |  |
Over-the-counter |  | 3,922 |  |  | $ | 620 |  |  | $ | 700 |  |  | 2,602 |  |  |  |  | $ | 263 |  |  | 2,339 |  |
Commodity contracts |  | 678 |  |  | 190 |  |  | 8 |  |  | 480 |  |  |  |  |  |  | 480 |  |
Foreign exchange and other contracts |  | 215 |  |  | 94 |  |  | 8 |  |  | 113 |  |  |  |  | 1 |  |  | 112 |  |
Total derivative assets |  | $ | 4,916 |  |  | $ | 904 |  |  | $ | 716 |  |  | $ | 3,296 |  |  | (a) |  | $ | 264 |  |  | $ | 3,032 |  |
Derivative liabilities |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Interest rate contracts: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Over-the-counter cleared |  | $ | 158 |  |  |  |  |  |  | $ | 158 |  |  |  |  |  |  | $ | 158 |  |
Over-the-counter |  | 1,770 |  |  | $ | 653 |  |  | $ | 792 |  |  | 325 |  |  |  |  |  |  | 325 |  |
Commodity contracts |  | 653 |  |  | 184 |  |  | 407 |  |  | 62 |  |  |  |  |  |  | 62 |  |
Foreign exchange and other contracts |  | 442 |  |  | 67 |  |  | 96 |  |  | 279 |  |  |  |  |  |  | 279 |  |
Total derivative liabilities |  | $ | 3,023 |  |  | $ | 904 |  |  | $ | 1,295 |  |  | $ | 824 |  |  | (b) |  |  |  | $ | 824 |  |
December 31, 2020 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Derivative assets |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Interest rate contracts: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Over-the-counter cleared |  | $ | 48 |  |  |  |  |  |  | $ | 48 |  |  |  |  |  |  | $ | 48 |  |
Over-the-counter |  | 5,803 |  |  | $ | 430 |  |  | $ | 1,426 |  |  | 3,947 |  |  |  |  | $ | 531 |  |  | 3,416 |  |
Commodity contracts |  | 411 |  |  | 209 |  |  | 4 |  |  | 198 |  |  |  |  |  |  | 198 |  |
Foreign exchange and other contracts |  | 271 |  |  | 81 |  |  | 4 |  |  | 186 |  |  |  |  | 1 |  |  | 185 |  |
Total derivative assets |  | $ | 6,533 |  |  | $ | 720 |  |  | $ | 1,434 |  |  | $ | 4,379 |  |  | (a) |  | $ | 532 |  |  | $ | 3,847 |  |
Derivative liabilities |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Interest rate contracts: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Over-the-counter cleared |  | $ | 42 |  |  |  |  |  |  | $ | 42 |  |  |  |  |  |  | $ | 42 |  |
Over-the-counter |  | 1,740 |  |  | $ | 462 |  |  | $ | 1,179 |  |  | 99 |  |  |  |  |  |  | 99 |  |
Commodity contracts |  | 384 |  |  | 182 |  |  | 103 |  |  | 99 |  |  |  |  |  |  | 99 |  |
Foreign exchange and other contracts |  | 590 |  |  | 76 |  |  | 170 |  |  | 344 |  |  |  |  |  |  | 344 |  |
Total derivative liabilities |  | $ | 2,756 |  |  | $ | 720 |  |  | $ | 1,452 |  |  | $ | 584 |  |  | (b) |  |  |  | $ | 584 |  |

(a)Represents the net amount of derivative assets included in Other assets on our Consolidated Balance Sheet.
(b)Represents the net amount of derivative liabilities included in Other liabilities on our Consolidated Balance Sheet.
In addition to using master netting agreements and other collateral agreements to reduce credit risk associated with derivative instruments, we also seek to manage credit risk by evaluating credit ratings of counterparties and by using internal credit analysis, limits and monitoring procedures.
At March 31, 2021, we held cash, U.S. government securities and mortgage-backed securities totaling $1.5 billion under master netting agreements and other collateral agreements to collateralize net derivative assets due from counterparties, and we pledged cash
86 The PNC Financial Services Group, Inc. – Form 10-Q

totaling $2.0 billion under these agreements to collateralize net derivative liabilities owed to counterparties and to meet initial margin requirements. These totals may differ from the amounts presented in the preceding offsetting table because these totals may include collateral exchanged under an agreement that does not qualify as a master netting agreement or because the total amount of collateral held or pledged exceeds the net derivative fair values with the counterparty as of the balance sheet date due to timing or other factors, such as initial margin. To the extent not netted against the derivative fair values under a master netting agreement, the receivable for cash pledged is included in Other assets and the obligation for cash held is included in Other liabilities on our Consolidated Balance Sheet. Securities held from counterparties are not recognized on our balance sheet. Likewise securities we have pledged to counterparties remain on our balance sheet.
Certain derivative agreements contain various credit-risk related contingent provisions, such as those that require our debt to maintain a specified credit rating from one or more of the major credit rating agencies. If our debt ratings were to fall below such specified ratings, the counterparties to the derivative instruments could request immediate payment or demand immediate and ongoing full collateralization on derivative instruments in net liability positions. The aggregate fair value of all derivative instruments with credit-risk-related contingent features that were in a net liability position on March 31, 2021 was $1.8 billion for which we had posted collateral of $1.3 billion in the normal course of business. The maximum additional amount of collateral we would have been required to post if the credit-risk-related contingent features underlying these agreements had been triggered on March 31, 2021 would be $0.5 billion.
N OTE 13 L EGAL P ROCEEDINGS
We establish accruals for legal proceedings, including litigation and regulatory and governmental investigations and inquiries, when information related to the loss contingencies represented by those matters indicates both that a loss is probable and that the amount of loss can be reasonably estimated. Any such accruals are adjusted thereafter as appropriate to reflect changed circumstances. When we are able to do so, we also determine estimates of possible losses or ranges of possible losses, whether in excess of any related accrued liability or where there is no accrued liability, for disclosed legal proceedings (“Disclosed Matters,” which are those matters disclosed in this Note 13 as well as those matters disclosed in Note 21 Legal Proceedings in Part II, Item 8 of our 2020 Form 10-K (such prior disclosure referred to as “Prior Disclosure”)). For Disclosed Matters where we are able to estimate such possible losses or ranges of possible losses, as of March 31, 2021, we estimate that it is reasonably possible that we could incur losses in excess of related accrued liabilities, if any, in an aggregate amount less than $100 million. The estimates included in this amount are based on our analysis of currently available information and are subject to significant judgment and a variety of assumptions and uncertainties. As new information is obtained we may change our estimates. Due to the inherent subjectivity of the assessments and unpredictability of outcomes of legal proceedings, any amounts accrued or included in this aggregate amount may not represent the ultimate loss to us from the legal proceedings in question. Thus, our exposure and ultimate losses may be higher, and possibly significantly so, than the amounts accrued or this aggregate amount.
As a result of the types of factors described in Note 21 Legal Proceedings in Part II, Item 8 of our 2020 Form 10-K, we are unable, at this time, to estimate the losses that are reasonably possible to be incurred or ranges of such losses with respect to some of the matters disclosed, and the aggregate estimated amount provided above does not include an estimate for every Disclosed Matter. Therefore, as the estimated aggregate amount disclosed above does not include all of the Disclosed Matters, the amount disclosed above does not represent our maximum reasonably possible loss exposure for all of the Disclosed Matters. The estimated aggregate amount also does not reflect any of our exposure to matters not so disclosed, as discussed below under “Other.”
We include in some of the descriptions of individual Disclosed Matters certain quantitative information related to the plaintiff’s claim against us as alleged in the plaintiff’s pleadings or other public filings or otherwise publicly available information. While information of this type may provide insight into the potential magnitude of a matter, it does not necessarily represent our estimate of reasonably possible loss or our judgment as to any currently appropriate accrual.
Some of our exposure in Disclosed Matters may be offset by applicable insurance coverage. We do not consider the possible availability of insurance coverage in determining the amounts of any accruals (although we record the amount of related insurance recoveries that are deemed probable up to the amount of the accrual) or in determining any estimates of possible losses or ranges of possible losses.
USAA Patent Infringement Litigation
In January 2021, USAA filed a motion to dismiss or transfer PNC Bank’s declaratory judgment complaint in PNC Bank, N.A. v. United Services Automobile Association (Case No. 2:20-cv-1886), pending in the United States District Court for the Western District of Pennsylvania.
In February 2021, in United Services Automobile Association v. PNC Bank N.A. (Case No. 2:20-cv-319), pending in the United States District Court for the Eastern District of Texas, we answered the amended complaint and asserted counterclaims alleging that the
The PNC Financial Services Group, Inc. – Form 10-Q 87

plaintiff infringed four patents owned by PNC Bank, as well as for a declaratory judgment that PNC Bank does not infringe certain patents asserted by the plaintiff. In March 2021, the plaintiff filed a motion to dismiss two of the patent infringement
counterclaims, as well as to sever the patent infringement counterclaims for trial.
In March 2021, USAA filed another lawsuit (United Services Automobile Association v. PNC Bank N.A. (Case No. 2:21-cv-110)) in the United States District Court for the Eastern District of Texas against PNC Bank for patent infringement. The complaint alleges that PNC’s mobile remote deposit capture systems infringe two patents owned by the plaintiff. The plaintiff seeks, among other things, a judgment that PNC is infringing each of the patents, damages for willful infringement, and attorneys’ fees. On April 19, 2021, we moved to consolidate this action with the other action brought by USAA pending in the same district. On April 22, 2021, we filed motions to dismiss and transfer this action.
Other Regulatory and Governmental Inquiries
We are the subject of investigations, audits, examinations and other forms of regulatory and governmental inquiry covering a broad range of issues in our consumer, mortgage, brokerage, securities and other financial services businesses, as well as other aspects of our operations. In some cases, these inquiries are part of reviews of specified activities at multiple industry participants; in others, they are directed at PNC individually. From time to time, these inquiries have involved and may in the future involve or lead to regulatory enforcement actions and other administrative proceedings. These inquiries have also led to and may in the future lead to civil or criminal judicial proceedings. Some of these inquiries result in remedies including fines, penalties, restitution, or alterations in our business practices, and in additional expenses and collateral costs and other consequences. Such remedies and other consequences typically have not been material to us from a financial standpoint, but could be in the future. Even if not financially material, they may result in significant reputational harm or other adverse consequences.
Our practice is to cooperate fully with regulatory and governmental investigations, audits and other inquiries, including those described in Prior Disclosure.
Other
In addition to the proceedings or other matters described in Prior Disclosure, PNC and persons to whom we may have indemnification obligations, in the normal course of business, are subject to various other pending and threatened legal proceedings in which claims for monetary damages and other relief are asserted. We do not anticipate, at the present time, that the ultimate aggregate liability, if any, arising out of such other legal proceedings will have a material adverse effect on our financial position. However, we cannot now determine whether or not any claims asserted against us or others to whom we may have indemnification obligations, whether in the proceedings or other matters described above or otherwise, will have a material adverse effect on our results of operations in any future reporting period, which will depend on, among other things, the amount of the loss resulting from the claim and the amount of income otherwise reported for the reporting period.
N OTE 14 S EGMENT R EPORTING
We have three reportable business segments:
•Retail Banking
•Corporate & Institutional Banking
•Asset Management Group
Results of individual businesses are presented based on our internal management reporting practices. There is no comprehensive, authoritative body of guidance for management accounting equivalent to GAAP; therefore, the financial results of our individual businesses are not necessarily comparable with similar information for any other company. We periodically refine our internal methodologies as management reporting practices are enhanced. To the extent significant and practicable, retrospective application of new methodologies is made to prior period reportable business segment results and disclosures to create comparability with the current period.
During the second quarter of 2020, we divested our entire 22.4% investment in BlackRock, which had previously been reported as a separate business segment. See Note 2 Acquisition and Divestiture Activity for additional information.
Total business segment financial results differ from total consolidated net income. These differences are reflected in the “Other” category in the Table 72. “Other” includes residual activities that do not meet the criteria for disclosure as a separate reportable business, such as asset and liability management activities including net securities gains or losses, ACL for investment securities, certain trading activities, certain runoff consumer loan portfolios, private equity investments, intercompany eliminations, certain corporate overhead, tax adjustments that are not allocated to business segments, exited businesses and differences between business segment performance reporting and financial statement reporting (GAAP). The “Other” category also included our BlackRock held for
88 The PNC Financial Services Group, Inc. – Form 10-Q

sale asset for the three months ended March 31, 2020. Assets, revenue and earnings attributable to foreign activities were not material in the periods presented for comparison.
Financial results are presented, to the extent practicable, as if each business operated on a stand-alone basis. Additionally, we have aggregated the results for corporate support functions within “Other” for financial reporting purposes.
Net interest income in business segment results reflects our internal funds transfer pricing methodology. Assets receive a funding charge and liabilities and capital receive a funding credit based on a transfer pricing methodology that incorporates product repricing characteristics, tenor and other factors.
We have allocated the ALLL and the allowance for unfunded lending related commitments based on the loan exposures within each business segment’s portfolio. Key reserve assumptions and estimation processes react to and are influenced by observed changes in loan portfolio performance experience, the financial strength of the borrower and economic conditions. Key reserve assumptions are periodically updated.
Business Segment Results
Table 72: Results of Businesses

Three months ended March 31 In millions |  | Retail Banking |  | Corporate & Institutional Banking |  | Asset Management Group |  | Other |  | Consolidated (a)
2021 |  |  |  |  |  |  |  |  |  |
Income Statement |  |  |  |  |  |  |  |  |  |
Net interest income |  | $ | 1,362 |  |  | $ | 991 |  |  | $ | 93 |  |  | $ | (98) |  |  | $ | 2,348 |
Noninterest income |  | 654 |  |  | 807 |  |  | 229 |  |  | 182 |  |  | 1,872 |
Total revenue |  | 2,016 |  |  | 1,798 |  |  | 322 |  |  | 84 |  |  | 4,220 |
Provision for (recapture of) credit losses |  | (257) |  |  | (282) |  |  | (9) |  |  | (3) |  |  | (551) |
Depreciation and amortization |  | 63 |  |  | 47 |  |  | 4 |  |  | 120 |  |  | 234 |
Other noninterest expense |  | 1,413 |  |  | 664 |  |  | 198 |  |  | 65 |  |  | 2,340 |
Income (loss) from continuing operations before income taxes (benefit) and noncontrolling interests |  | 797 |  |  | 1,369 |  |  | 129 |  |  | (98) |  |  | 2,197 |
Income taxes (benefit) from continuing operations |  | 183 |  |  | 308 |  |  | 30 |  |  | (150) |  |  | 371 |
Net income from continuing operations |  | 614 |  |  | 1,061 |  |  | 99 |  |  | 52 |  |  | 1,826 |
Less: Net income attributable to noncontrolling interests |  | 7 |  |  | 3 |  |  |  |  |  |  | 10 |
Net income from continuing operations excluding noncontrolling interests |  | $ | 607 |  |  | $ | 1,058 |  |  | $ | 99 |  |  | $ | 52 |  |  | $ | 1,816 |
Average Assets |  | $ | 92,891 |  |  | $ | 170,531 |  |  | $ | 8,873 |  |  | $ | 195,925 |  |  | $ | 468,220 |
2020 |  |  |  |  |  |  |  |  |  |
Income Statement |  |  |  |  |  |  |  |  |  |
Net interest income |  | $ | 1,456 |  |  | $ | 950 |  |  | $ | 88 |  |  | $ | 17 |  |  | $ | 2,511 |
Noninterest income |  | 788 |  |  | 694 |  |  | 204 |  |  | 139 |  |  | 1,825 |
Total revenue |  | 2,244 |  |  | 1,644 |  |  | 292 |  |  | 156 |  |  | 4,336 |
Provision for credit losses |  | 445 |  |  | 458 |  |  | 3 |  |  | 8 |  |  | 914 |
Depreciation and amortization |  | 57 |  |  | 48 |  |  | 11 |  |  | 124 |  |  | 240 |
Other noninterest expense |  | 1,471 |  |  | 674 |  |  | 208 |  |  | (50) |  |  | 2,303 |
Income from continuing operations before income taxes (benefit) and noncontrolling interests |  | 271 |  |  | 464 |  |  | 70 |  |  | 74 |  |  | 879 |
Income taxes (benefit) from continuing operations |  | 62 |  |  | 94 |  |  | 16 |  |  | (52) |  |  | 120 |
Net income from continuing operations |  | 209 |  |  | 370 |  |  | 54 |  |  | 126 |  |  | 759 |
Less: Net income attributable to noncontrolling interests |  | 8 |  |  |  |  |  |  | (1) |  |  | 7 |
Net income from continuing operations excluding noncontrolling interests |  | $ | 201 |  |  | $ | 370 |  |  | $ | 54 |  |  | $ | 127 |  |  | $ | 752 |
Average Assets |  | $ | 97,062 |  |  | $ | 172,502 |  |  | $ | 7,801 |  |  | $ | 135,071 |  |  | $ | 412,436 |

(a)There were no material intersegment revenues for the three months ended March 31, 2021 and 2020.
Business Segment Products and Services
Retail Banking provides deposit, lending, brokerage, insurance services, investment management and cash management products and services to consumer and small business customers. Our customers are serviced through our branch network, ATMs, call centers, online banking and mobile channels. The branch network is located primarily in markets across the Mid-Atlantic, Midwest and Southeast. Our national expansion strategy is designed to grow customers with digitally-led banking and a thin branch network in markets outside of our existing retail branch network. Deposit products include checking, savings and money market accounts and certificates of deposit. Lending products include residential mortgages, home equity loans and lines of credit, auto loans, credit cards,
The PNC Financial Services Group, Inc. – Form 10-Q 89

education loans and personal and small business loans and lines of credit. The residential mortgage loans are directly originated within our branch network and nationwide, and are typically underwritten to agency and/or third-party standards, and either sold, servicing retained, or held on our balance sheet. Brokerage, investment management and cash management products and services include managed, education, retirement and trust accounts.
Corporate & Institutional Banking provides lending, treasury management and capital markets-related products and services to mid-sized and large corporations, and government and not-for-profit entities. Lending products include secured and unsecured loans, letters of credit and equipment leases. The Treasury Management business provides payables, receivables, deposit and account services, liquidity and investments, and online and mobile banking products and services to our clients. Capital markets-related products and services include foreign exchange, derivatives, fixed income, securities underwriting, loan syndications, mergers and acquisitions advisory and equity capital markets advisory related services. We also provide commercial loan servicing and technology solutions for the commercial real estate finance industry. Products and services are provided nationally.
Asset Management Group provides personal wealth management for high net worth and ultra high net worth clients and institutional asset management. The Asset Management group is composed of two distinct operating units:
•Personal Wealth Management, inclusive of Hawthorn, provides products and services to individuals and their families including investment and retirement planning, customized investment management, private banking, and trust management and administration for individuals and their families. The business also provides multi-generational family planning including estate, financial, tax planning, fiduciary, investment management and consulting, private banking, personal administrative services, asset custody and customized performance reporting to ultra high net worth clients.
•Institutional asset management provides outsourced chief investment officer, custody, private real estate, cash and fixed income client solutions, and fiduciary retirement advisory services to institutional clients including corporations, healthcare systems, insurance companies, unions, municipalities and non-profits.
N OTE 15 F EE-BASED R EVENUE FROM C ONTRACTS WITH C USTOMERS
As more fully described in Note 24 Fee-based Revenue from Contracts with Customers in our 2020 Form 10-K, a subset of our noninterest income relates to certain fee-based revenue within the scope of ASC Topic 606 - Revenue from Contracts with Customers (Topic 606).
Fee-based revenue within the scope of Topic 606 is recognized within our three reportable business segments: Retail Banking, Corporate & Institutional Banking and Asset Management Group. Interest income, income from lease contracts, fair value gains from financial instruments (including derivatives), income from mortgage servicing rights and guarantee products, letter of credit fees, non-refundable fees associated with acquiring or originating a loan and gains from the sale of financial assets are outside of the scope of Topic 606.
90 The PNC Financial Services Group, Inc. – Form 10-Q

The following tables present noninterest income within the scope of Topic 606 disaggregated by segment. A description of the fee-based revenue and how it is recognized for each segment’s principal services and products is included in our 2020 Form 10-K.
Retail Banking
Table 73: Retail Banking Noninterest Income Disaggregation

| Three months ended March 31 |  |  |  |
In millions | 2021 | 2020 |  |  |  |  |
Product |  |  |  |  |  |  |
Debit card fees | $ | 138 |  | $ | 129 |  |  |  |  |  |
Deposit account fees | 108 |  | 158 |  |  |  |  |  |
Brokerage fees | 102 |  | 93 |  |  |  |  |  |
Net credit card fees (a) | 47 |  | 41 |  |  |  |  |  |
Merchant services | 32 |  | 49 |  |  |  |  |  |
Other | 57 |  | 56 |  |  |  |  |  |
Total in-scope noninterest income by product | $ | 484 |  | $ | 526 |  |  |  |  |  |
Reconciliation to total Retail Banking noninterest income |  |  |  |  |  |  |
Total in-scope noninterest income | $ | 484 |  | $ | 526 |  |  |  |  |  |
Total out-of-scope noninterest income (b) | 170 |  | 262 |  |  |  |  |  |
Total Retail Banking noninterest income | $ | 654 |  | $ | 788 |  |  |  |  |  |

(a)Net credit card fees consists of interchange fees of $120 million and $118 million and credit card reward costs of $73 million and $77 million for the three months ended March 31, 2021 and 2020, respectively.
(b)Out-of-scope noninterest income includes revenue streams that fall under the scope of other accounting and disclosure requirements outside of Topic 606.
Corporate & Institutional Banking
Table 74: Corporate & Institutional Banking Noninterest Income Disaggregation

| Three months ended March 31 |  |  |  |
In millions | 2021 | 2020 |  |  |  |  |
Product |  |  |  |  |  |  |
Treasury management fees | $ | 235 |  | $ | 216 |  |  |  |  |  |
Capital markets fees | 192 |  | 175 |  |  |  |  |  |
Commercial mortgage banking activities | 31 |  | 26 |  |  |  |  |  |
Other | 29 |  | 20 |  |  |  |  |  |
Total in-scope noninterest income by product | $ | 487 |  | $ | 437 |  |  |  |  |  |
Reconciliation to total Corporate & Institutional Banking noninterest income |  |  |  |  |  |  |
Total in-scope noninterest income | $ | 487 |  | $ | 437 |  |  |  |  |  |
Total out-of-scope noninterest income (a) | 320 |  | 257 |  |  |  |  |  |
Total Corporate & Institutional Banking noninterest income | $ | 807 |  | $ | 694 |  |  |  |  |  |

(a)Out-of-scope noninterest income includes revenue streams that fall under the scope of other accounting and disclosure requirements outside of Topic 606.
Asset Management Group
Table 75: Asset Management Group Noninterest Income Disaggregation

| Three months ended March 31 |  |  |  |  |
In millions | 2021 | 2020 |  |  |  |  |  |
Customer Type |  |  |  |  |  |  |  |
Personal | $ | 173 |  | $ | 150 |  |  |  |  |  |  |
Institutional | 53 |  | 51 |  |  |  |  |  |  |
Total in-scope noninterest income by customer type | $ | 226 |  | $ | 201 |  |  |  |  |  |  |
Reconciliation to Asset Management Group noninterest income |  |  |  |  |  |  |  |
Total in-scope noninterest income | $ | 226 |  | $ | 201 |  |  |  |  |  |  |
Total out-of-scope noninterest income (a) | 3 |  | 3 |  |  |  |  |  |  |
Total Asset Management Group noninterest income | $ | 229 |  | $ | 204 |  |  |  |  |  |  |

(a)Out-of-scope noninterest income includes revenue streams that fall under the scope of other accounting and disclosure requirements outside of Topic 606.
The PNC Financial Services Group, Inc. – Form 10-Q 91

N OTE 16 S UBSEQUENT E VENTS
On April 23, 2021, the parent company issued $1.0 billion of senior fixed-to-floating rate notes with a maturity date of April 23, 2032. Interest is payable semi-annually in arrears at a fixed rate of 2.307% per annum, on April 23 and October 23 of each year, beginning on October 23, 2021. Beginning on April 23, 2031, interest is payable quarterly in arrears at a floating rate per annum equal to Compounded SOFR (determined with respect to each quarterly interest period using the SOFR Index as described in the Prospectus Supplement), plus 0.97926%, on July 23, 2031, October 23, 2031, January 23, 2032 and at the maturity date.
92 The PNC Financial Services Group, Inc. – Form 10-Q

STATISTICAL INFORMATION (UNAUDITED)
THE PNC FINANCIAL SERVICES GROUP, INC.
Average Consolidated Balance Sheet And Net Interest Analysis (a) (b) (c)

| Three months ended March 31
| 2021 |  | 2020 |
Taxable-equivalent basis Dollars in millions | Average Balances |  | Interest Income/Expense |  | Average Yields/Rates |  | Average Balances |  | Interest Income/ Expense |  | Average Yields/ Rates |
Assets |  |  |  |  |  |  |  |  |  |  |  |
Interest-earning assets: |  |  |  |  |  |  |  |  |  |  |  |
Investment securities |  |  |  |  |  |  |  |  |  |  |  |
Securities available for sale |  |  |  |  |  |  |  |  |  |  |  |
Residential mortgage-backed |  |  |  |  |  |  |  |  |  |  |  |
Agency | $ | 45,298 |  |  | $ | 195 |  |  | 1.72 | % |  | $ | 49,636 |  |  | $ | 326 |  |  | 2.63 | % |
Non-agency | 1,236 |  | 22 |  |  | 7.24 | % |  | 1,617 |  |  | 32 |  |  | 7.87 | % |
Commercial mortgage-backed | 6,241 |  | 40 |  |  | 2.58 | % |  | 6,734 |  |  | 50 |  |  | 2.95 | % |
Asset-backed | 5,304 |  | 24 |  |  | 1.84 | % |  | 5,003 |  |  | 38 |  |  | 3.05 | % |
U.S. Treasury and government agencies | 22,309 |  | 94 |  |  | 1.68 | % |  | 15,938 |  |  | 92 |  |  | 2.29 | % |
Other | 4,561 |  | 39 |  |  | 3.28 | % |  | 4,024 |  |  | 37 |  |  | 3.69 | % |
Total securities available for sale | 84,949 |  | 414 |  |  | 1.95 | % |  | 82,952 |  |  | 575 |  |  | 2.77 | % |
Securities held to maturity |  |  |  |  |  |  |  |  |  |  |  |
Asset-backed |  |  |  |  |  |  | 51 |  |  |  |  | 2.77 | % |
U.S. Treasury and government agencies | 797 |  | 6 |  |  | 2.83 | % |  | 779 |  |  | 6 |  |  | 2.84 | % |
Other | 650 |  | 6 |  |  | 4.17 | % |  | 640 |  |  | 7 |  |  | 4.48 | % |
Total securities held to maturity | 1,447 |  | 12 |  |  | 3.43 | % |  | 1,470 |  |  | 13 |  |  | 3.56 | % |
Total investment securities | 86,396 |  | 426 |  |  | 1.97 | % |  | 84,422 |  |  | 588 |  |  | 2.78 | % |
Loans |  |  |  |  |  |  |  |  |  |  |  |
Commercial and industrial | 129,996 |  | 948 |  |  | 2.91 | % |  | 128,723 |  |  | 1,180 |  |  | 3.62 | % |
Commercial real estate | 28,598 |  | 200 |  |  | 2.80 | % |  | 28,275 |  |  | 260 |  |  | 3.64 | % |
Equipment lease financing | 6,332 |  | 62 |  |  | 3.90 | % |  | 7,066 |  |  | 69 |  |  | 3.93 | % |
Consumer | 50,904 |  | 599 |  |  | 4.78 | % |  | 57,680 |  |  | 771 |  |  | 5.38 | % |
Residential real estate | 22,305 |  | 197 |  |  | 3.53 | % |  | 21,828 |  |  | 216 |  |  | 3.96 | % |
Total loans | 238,135 |  | 2,006 |  |  | 3.38 | % |  | 243,572 |  |  | 2,496 |  |  | 4.08 | % |
Interest-earning deposits with banks | 85,410 |  | 21 |  |  | 0.10 | % |  | 17,569 |  |  | 56 |  |  | 1.27 | % |
Other interest-earning assets | 7,829 |  | 45 |  |  | 2.34 | % |  | 9,468 |  |  | 82 |  |  | 3.51 | % |
Total interest-earning assets/interest income | 417,770 |  | 2,498 |  |  | 2.40 | % |  | 355,031 |  |  | 3,222 |  |  | 3.62 | % |
Noninterest-earning assets | 50,450 |  |  |  |  |  | 57,405 |  |  |  |  |  |
Total assets | $ | 468,220 |  |  |  |  |  |  | $ | 412,436 |  |  |  |  |  |
Liabilities and Equity |  |  |  |  |  |  |  |  |  |  |  |
Interest-bearing liabilities: |  |  |  |  |  |  |  |  |  |  |  |
Interest-bearing deposits |  |  |  |  |  |  |  |  |  |  |  |
Money market | $ | 59,083 |  |  | 5 |  |  | 0.03 | % |  | $ | 53,287 |  |  | 95 |  |  | 0.72 | % |
Demand | 91,619 |  | 9 |  |  | 0.04 | % |  | 70,931 |  |  | 72 |  |  | 0.41 | % |
Savings | 82,926 |  | 12 |  |  | 0.06 | % |  | 69,977 |  |  | 138 |  |  | 0.79 | % |
Time deposits | 18,449 |  | 14 |  |  | 0.32 | % |  | 21,141 |  |  | 70 |  |  | 1.34 | % |
Total interest-bearing deposits | 252,077 |  | 40 |  |  | 0.06 | % |  | 215,336 |  |  | 375 |  |  | 0.70 | % |
Borrowed funds |  |  |  |  |  |  |  |  |  |  |  |
Federal Home Loan Bank borrowings | 2,411 |  | 3 |  |  | 0.43 | % |  | 13,440 |  |  | 58 |  |  | 1.69 | % |
Bank notes and senior debt | 22,799 |  | 60 |  |  | 1.04 | % |  | 29,988 |  |  | 183 |  |  | 2.41 | % |
Subordinated debt | 5,929 |  | 21 |  |  | 1.43 | % |  | 5,934 |  |  | 40 |  |  | 2.73 | % |
Other | 4,057 |  | 11 |  |  | 1.21 | % |  | 7,826 |  |  | 33 |  |  | 1.69 | % |
Total borrowed funds | 35,196 |  | 95 |  |  | 1.09 | % |  | 57,188 |  |  | 314 |  |  | 2.18 | % |
Total interest-bearing liabilities/interest expense | 287,273 |  | 135 |  |  | 0.19 | % |  | 272,524 |  |  | 689 |  |  | 1.00 | % |
Noninterest-bearing liabilities and equity: |  |  |  |  |  |  |  |  |  |  |  |
Noninterest-bearing deposits | 113,299 |  |  |  |  |  | 74,396 |  |  |  |  |  |
Accrued expenses and other liabilities | 14,258 |  |  |  |  |  | 16,437 |  |  |  |  |  |
Equity | 53,390 |  |  |  |  |  | 49,079 |  |  |  |  |  |
Total liabilities and equity | $ | 468,220 |  |  |  |  |  |  | $ | 412,436 |  |  |  |  |  |
Interest rate spread |  |  |  |  | 2.21 | % |  |  |  |  |  | 2.62 | % |
Impact of noninterest-bearing sources |  |  |  |  | 0.06 |  |  |  |  |  |  | 0.22 |  |
Net interest income/margin |  |  | $ | 2,363 |  |  | 2.27 | % |  |  |  | $ | 2,533 |  |  | 2.84 | % |

(continued on following page)
The PNC Financial Services Group, Inc. – Form 10-Q 93

Average Consolidated Balance Sheet And Net Interest Analysis (a) (b) (c) (Continued)

| Three months ended December 31 |
| 2020 |  |  |
Taxable-equivalent basis Dollars in millions | Average Balances |  | Interest Income/ Expense |  | Average Yields/ Rates |  |  |  |  |  |  |
Assets |  |  |  |  |  |  |  |  |  |  |  |
Interest-earning assets: |  |  |  |  |  |  |  |  |  |  |  |
Investment securities |  |  |  |  |  |  |  |  |  |  |  |
Securities available for sale |  |  |  |  |  |  |  |  |  |  |  |
Residential mortgage-backed |  |  |  |  |  |  |  |  |  |  |  |
Agency | $ | 48,036 |  |  | $ | 218 |  |  | 1.81 | % |  |  |  |  |  |  |
Non-agency | 1,337 |  |  | 24 |  |  | 7.15 | % |  |  |  |  |  |  |
Commercial mortgage-backed | 6,568 |  | 43 |  |  | 2.66 | % |  |  |  |  |  |  |
Asset-backed | 5,017 |  | 26 |  |  | 2.04 | % |  |  |  |  |  |  |
U.S. Treasury and government agencies | 18,783 |  | 84 |  |  | 1.77 | % |  |  |  |  |  |  |
Other | 4,561 |  | 40 |  |  | 3.45 | % |  |  |  |  |  |  |
Total securities available for sale | 84,302 |  | 435 |  |  | 2.05 | % |  |  |  |  |  |  |
Securities held to maturity |  |  |  |  |  |  |  |  |  |  |  |
U.S. Treasury and government agencies | 793 |  | 5 |  |  | 2.88 | % |  |  |  |  |  |  |
Other | 650 |  | 7 |  |  | 4.20 | % |  |  |  |  |  |  |
Total securities held to maturity | 1,443 |  | 12 |  |  | 3.47 | % |  |  |  |  |  |  |
Total investment securities | 85,745 |  | 447 |  |  | 2.08 | % |  |  |  |  |  |  |
Loans |  |  |  |  |  |  |  |  |  |  |  |
Commercial and industrial | 134,944 |  | 990 |  |  | 2.87 | % |  |  |  |  |  |  |
Commercial real estate | 28,991 |  | 195 |  |  | 2.63 | % |  |  |  |  |  |  |
Equipment lease financing | 6,380 |  | 62 |  |  | 3.90 | % |  |  |  |  |  |  |
Consumer | 52,872 |  | 631 |  |  | 4.74 | % |  |  |  |  |  |  |
Residential real estate | 22,638 |  | 208 |  |  | 3.69 | % |  |  |  |  |  |  |
Total loans | 245,825 |  | 2,086 |  |  | 3.35 | % |  |  |  |  |  |  |
Interest-earning deposits with banks | 76,374 |  | 20 |  |  | 0.10 | % |  |  |  |  |  |  |
Other interest-earning assets | 8,134 |  | 40 |  |  | 1.99 | % |  |  |  |  |  |  |
Total interest-earning assets/interest income | 416,078 |  | 2,593 |  |  | 2.46 | % |  |  |  |  |  |  |
Noninterest-earning assets | 48,901 |  |  |  |  |  |  |  |  |  |  |
Total assets | $ | 464,979 |  |  |  |  |  |  |  |  |  |  |  |
Liabilities and Equity |  |  |  |  |  |  |  |  |  |  |  |
Interest-bearing liabilities: |  |  |  |  |  |  |  |  |  |  |  |
Interest-bearing deposits |  |  |  |  |  |  |  |  |  |  |  |
Money market | $ | 62,621 |  |  | 8 |  |  | 0.05 | % |  |  |  |  |  |  |
Demand | 88,026 |  | 9 |  |  | 0.04 | % |  |  |  |  |  |  |
Savings | 79,430 |  | 16 |  |  | 0.08 | % |  |  |  |  |  |  |
Time deposits | 19,448 |  | 20 |  |  | 0.41 | % |  |  |  |  |  |  |
Total interest-bearing deposits | 249,525 |  | 53 |  |  | 0.08 | % |  |  |  |  |  |  |
Borrowed funds |  |  |  |  |  |  |  |  |  |  |  |
Federal Home Loan Bank borrowings | 4,761 |  | 5 |  |  | 0.40 | % |  |  |  |  |  |  |
Bank notes and senior debt | 24,022 |  | 62 |  |  | 1.00 | % |  |  |  |  |  |  |
Subordinated debt | 5,936 |  | 21 |  |  | 1.38 | % |  |  |  |  |  |  |
Other | 3,433 |  | 11 |  |  | 1.39 | % |  |  |  |  |  |  |
Total borrowed funds | 38,152 |  | 99 |  |  | 1.02 | % |  |  |  |  |  |  |
Total interest-bearing liabilities/interest expense | 287,677 |  | 152 |  |  | 0.21 | % |  |  |  |  |  |  |
Noninterest-bearing liabilities and equity: |  |  |  |  |  |  |  |  |  |  |  |
Noninterest-bearing deposits | 109,878 |  |  |  |  |  |  |  |  |  |  |
Accrued expenses and other liabilities | 14,348 |  |  |  |  |  |  |  |  |  |  |
Equity | 53,076 |  |  |  |  |  |  |  |  |  |  |
Total liabilities and equity | $ | 464,979 |  |  |  |  |  |  |  |  |  |  |  |
Interest rate spread |  |  |  |  | 2.25 | % |  |  |  |  |  |  |
Impact of noninterest-bearing sources |  |  |  |  | 0.07 |  |  |  |  |  |  |  |
Net interest income/margin |  |  | $ | 2,441 |  |  | 2.32 | % |  |  |  |  |  |  |

(a)Nonaccrual loans are included in loans, net of unearned income. The impact of financial derivatives used in interest rate risk management is included in the interest income/expense and average yields/rates of the related assets and liabilities. Basis adjustments related to hedged items are included in noninterest-earning assets and noninterest-bearing liabilities. Average balances of securities are based on amortized historical cost (excluding adjustments to fair value, which are included in other assets). Average balances for certain loans and borrowed funds accounted for at fair value are included in noninterest-earning assets and noninterest-bearing liabilities, with changes in fair value recorded in Noninterest income.
(b)Loan fees for the three months ended March 31, 2021, December 31, 2020 and March 31, 2020 were $55 million, $39 million and $44 million, respectively.
94 The PNC Financial Services Group, Inc. – Form 10-Q

(c)Interest income calculated as taxable-equivalent interest income. To provide more meaningful comparisons of interest income and yields for all interest-earning assets, as well as net interest margins, we use interest income on a taxable-equivalent basis in calculating average yields and net interest margin by increasing the interest income earned on tax-exempt assets to make it fully equivalent to interest income earned on taxable investments. This adjustment is not permitted under GAAP. See Reconciliation of Taxable-Equivalent Net Interest Income in this Statistical Information section for more information.
R ECONCILIATION O F T AXABLE-E QUIVALENT N ET I NTEREST I NCOME (N ON-GAAP) (a)

|  | Three months ended |
In millions |  | March 31, 2021 |  | December 31, 2020 |  | March 31, 2020 |  |
Net interest income (GAAP) |  | $ | 2,348 |  |  | $ | 2,424 |  |  | $ | 2,511 |  |  |
Taxable-equivalent adjustments |  | 15 |  |  | 17 |  |  | 22 |  |  |
Net interest income (Non-GAAP) |  | $ | 2,363 |  |  | $ | 2,441 |  |  | $ | 2,533 |  |  |

(a)The interest income earned on certain interest-earning assets is completely or partially exempt from federal income tax. As such, these tax-exempt instruments typically yield lower returns than taxable investments. To provide more meaningful comparisons of net interest income, we use interest income on a taxable-equivalent basis by increasing the interest income earned on tax-exempt assets to make it fully equivalent to interest income earned on taxable investments.
G LOSSARY
D EFINED T ERMS
For a glossary of terms commonly used in our filings, please see the glossary of terms included in our 2020 Form 10-K.
A CRONYMS

ACL | Allowance for credit losses |  | LGD | Loss given default
ALLL | Allowance for loan and lease losses |  | LIBOR | London Interbank Offered Rate
AOCI | Accumulated other comprehensive income |  | LIHTC | Low income housing tax credit
ASC | Accounting Standards Codification |  | LLC | Limited liability company
ASF | Available stable funding |  | LTV | Loan-to-value ratio
ASU | Accounting Standards Update |  | MD&A | Management’s Discussion and Analysis of Financial Condition and Results of Operations
BBVA | BBVA USA Bancshares, Inc. |  | MSR | Mortgage servicing right
BBVA, S.A. | Banco Bilbao Vizcaya Argentaria, S.A. |  | NAICS | North American Industry Classification System
BBVA USA | BBVA USA, the Alabama-chartered bank subsidiary of BBVA USA Bancshares, Inc. |  | NSFR | Net Stable Funding Ratio
BHC | Bank holding company |  | OCC | Office of the Comptroller of the Currency
bps | Basis points |  | OCI | Other comprehensive income
CARES Act | Coronavirus Aid, Relief and Economic Security Act |  | OREO | Other real estate owned
CCAR | Comprehensive Capital Analysis and Review |  | OTC | Over-the-counter
CECL | Current expected credit losses |  | PCAOB | Public Company Accounting Oversight Board
CET1 | Common equity tier 1 |  | PCD | Purchased credit deteriorated
CFPB | Consumer Financial Protection Bureau |  | PD | Probability of default
CRA | Community Reinvestment Act |  | PPP | Paycheck Protection Program
DFAST | Dodd-Frank capital stress testing |  | RAC | PNC’s Reserve Adequacy Committee
EAD | Exposure at default |  | ROAP | Removal of account provisions
ERM | Enterprise Risk Management |  | RSF | Required stable funding
FHLB | Federal Home Loan Bank |  | SBA | Small Business Administration
FHLMC | Federal Home Loan Mortgage Corporation |  | SCB | Stress capital buffer
FICO | Fair Isaac Corporation (credit score) |  | SEC | Securities and Exchange Commission
FNMA | Federal National Mortgage Association |  | SLR | Supplementary leverage ratio
FOMC | Federal Open Market Committee |  | SOFR | Secured Overnight Financing Rate
GAAP | Accounting principles generally accepted in the United States of America |  | SPE | Special purpose entity
GDP | Gross Domestic Product |  | TDR | Troubled debt restructuring
GLB Act | Gramm-Leach-Bliley Act |  | U.S. | United States of America
HQLA | High quality, unencumbered liquid assets |  | VA | Department of Veterans Affairs
ISDA | International Swaps and Derivatives Association |  | VaR | Value-at-risk
LCR | Liquidity Coverage Ratio |  | VIE | Variable interest entity

The PNC Financial Services Group, Inc. – Form 10-Q 95

PART II – OTHER INFORMATION
ITEM 1. LEGAL PROCEEDINGS
See the information set forth in Note 13 Legal Proceedings in the Notes To Consolidated Financial Statements under Part I, Item 1 of this Report, which is incorporated by reference in response to this item.
ITEM 1A. RISK FACTORS
There are no material changes from any of the risk factors previously disclosed in our 2020 Form 10-K in response to Part II, Item 1A and Part I, Item 1A, respectively.
ITEM 2. UNREGISTERED SALES OF EQUITY SECURITIES AND USE OF PROCEEDS
Unregistered Sales of Equity Securities
None.
Equity Security Repurchases
Details of our repurchases of PNC common stock during the first quarter of 2021 are included in the following table.

2021 period In thousands, except per share data | Total shares purchased (a) | Average price paid per share | Total shares purchased as part of publicly announced programs (b) | Maximum number of shares that may yet be purchased under the programs (b)
January 1 - 31 | 3 |  | $ | 154.78 |  |  | 75,109 |
February 1 – 28 | 406 |  | $ | 162.47 |  |  | 75,109 |
March 1 - 31 |  |  |  | 75,109 |
Total | 409 |  | $ | 162.41 |  |  |

(a)Includes PNC common stock purchased in connection with our various employee benefit plans generally related to shares used to cover employee payroll tax withholding requirements. See Note 17 Employee Benefit Plans and Note 18 Stock Based Compensation Plans in the Notes To Consolidated Financial Statements included in Item 8 of our 2020 Form 10-K which include additional information regarding our employee benefit and equity compensation plans that use PNC common stock.
(b)On April 4, 2019, our Board of Directors approved the establishment of a stock repurchase program authorization in the amount of 100 million shares of PNC common
stock, effective July 1, 2019. Under this authorization, repurchases may be made in open market or privately negotiated transactions, with the timing and exact amount of
common stock repurchases depending on a number of factors including, among others, market and general economic conditions, regulatory capital considerations, alternative
uses of capital, the potential impact on our credit ratings, and contractual and regulatory limitations, including the results of the supervisory assessment of capital adequacy
and capital planning processes undertaken by the Federal Reserve as part of the CCAR process. PNC announced on March 16, 2020 a temporary suspension of our common stock repurchase program in conjunction with the Federal Reserve’s effort to support the U.S. economy during the pandemic. We continued the suspension through the first quarter of 2021, with the exception of employee benefit-related purchases in the third quarter of 2020, consistent with extension of the Federal Reserves's special capital distribution restrictions. We expect to continue to refrain from share repurchases for the remainder of the period leading up to the close of our pending BBVA transaction. Following the close, PNC expects to resume repurchases in the second half of 2021.
96 The PNC Financial Services Group, Inc. – Form 10-Q

ITEM 6. EXHIBITS
The following exhibit index lists Exhibits filed, or in the case of Exhibits 32.1 and 32.2 furnished, with this Quarterly Report on Form 10-Q:

E XHIBIT I NDEX
22 |  | Subsidiary Issuers of Guaranteed Securities
31.1 |  | Certification of Chief Executive Officer pursuant to Section 302 of the Sarbanes-Oxley Act of 2002
31.2 |  | Certification of Chief Financial Officer pursuant to Section 302 of the Sarbanes-Oxley Act of 2002
32.1 |  | Certification by Chief Executive Officer pursuant to 18 U.S.C. Section 1350
32.2 |  | Certification by Chief Financial Officer pursuant to 18 U.S.C. Section 1350
101.INS |  | Inline XBRL Instance Document *
101.SCH |  | Inline XBRL Taxonomy Extension Schema Document
101.CAL |  | Inline XBRL Taxonomy Extension Calculation Linkbase Document
101.LAB |  | Inline XBRL Taxonomy Extension Label Linkbase Document
101.PRE |  | Inline XBRL Taxonomy Extension Presentation Linkbase Document
101.DEF |  | Inline XBRL Taxonomy Extension Definition Linkbase Document
104 |  | Cover Page Interactive Data File (formatted as inline XBRL and contained in Exhibit 101)

* The instance document does not appear in the interactive data file because its XBRL tags are embedded within the inline XBRL.
You can obtain copies of these Exhibits electronically at the SEC’s website at www.sec.gov. The Exhibits are also available as part of this Form 10-Q on PNC’s corporate website at www.pnc.com/secfilings. Shareholders and bondholders may also obtain copies of Exhibits, without charge, by contacting Shareholder Relations at 800-843-2206 or via e-mail at investor.relations@pnc.com.
CORPORATE INFORMATION
The PNC Financial Services Group, Inc.
Corporate Headquarters
The PNC Financial Services Group, Inc.
The Tower at PNC Plaza
300 Fifth Avenue
Pittsburgh, Pennsylvania 15222-2401
Internet Information
The PNC Financial Services Group, Inc.'s financial reports and information about its products and services are available on the internet at www.pnc.com. We provide information for investors on our corporate website under “About Us – Investor Relations.” We use our Twitter account, @pncnews, as an additional way of disseminating to the public information that may be relevant to investors.
We generally post the following under “About Us – Investor Relations” shortly before or promptly following its first use or release: financially-related press releases, including earnings releases and supplemental financial information, various SEC filings, including annual, quarterly and current reports and proxy statements, presentation materials associated with earnings and other investor conference calls or events, and access to live and recorded audio from earnings and other investor conference calls or events. In some cases, we may post the presentation materials for other investor conference calls or events several days prior to the call or event. For earnings and other conference calls or events, we generally include in our posted materials a cautionary statement regarding forward-looking and non-GAAP financial information, and we provide GAAP reconciliations when we include non-GAAP financial information. Such GAAP reconciliations may be in materials for the applicable presentation, in materials for prior presentations or in our annual, quarterly or current reports.
When warranted, we will also use our website to expedite public access to time-critical information regarding PNC instead of using a press release or a filing with the SEC for first disclosure of the information. In some circumstances, the information may be relevant to investors but directed at customers, in which case it may be accessed directly through the home page rather than “About Us – Investor Relations.”
We are required to provide additional public disclosure regarding estimated income, losses and pro forma regulatory capital ratios under supervisory and PNC-developed hypothetical severely adverse economic scenarios, as well as information concerning our
The PNC Financial Services Group, Inc. – Form 10-Q 97

capital stress testing processes, pursuant to the stress testing regulations adopted by the Federal Reserve and the OCC. We are also required to make certain additional regulatory capital-related public disclosures about our capital structure, risk exposures, risk assessment processes, risk-weighted assets and overall capital adequacy, including market risk-related disclosures, under the regulatory capital rules adopted by the Federal banking agencies. Similarly, the Federal Reserve's rules require quantitative and qualitative disclosures about LCR and, beginning in 2023, our NSFR. Under these regulations, we may satisfy these requirements through postings on our website, and we have done so and expect to continue to do so without also providing disclosure of this information through filings with the SEC.
Other information posted on our corporate website that may not be available in our filings with the SEC includes information relating to our corporate governance and annual communications from our chairman to shareholders.
Where we have included internet addresses in this Report, such as our internet address and the internet address of the SEC, we have included those internet addresses as inactive textual references only. Except as specifically incorporated by reference into this Report, information on those websites is not part hereof.
Financial Information
We are subject to the informational requirements of the Exchange Act and, in accordance with the Exchange Act, we file annual, quarterly and current reports, proxy statements and other information with the SEC. Our SEC File Number is 001-09718. You can obtain copies of these and other filings, including exhibits, electronically at the SEC’s internet website at www.sec.gov or on our corporate internet website at www.pnc.com/secfilings. Shareholders and bond holders may also obtain copies of these filings without charge by contacting Shareholder Services at 800-982-7652 or via the online contact form at www.computershare.com/contactus for copies without exhibits, or via email to investor.relations@pnc.com for copies of exhibits, including financial statement and schedule exhibits where applicable.
Corporate Governance at PNC
Information about our Board of Directors and its committees and corporate governance, including our PNC Code of Business Conduct and Ethics (as amended from time to time), is available on our corporate website at www.pnc.com/corporategovernance. In addition, any future waivers from a provision of the PNC Code of Business Conduct and Ethics covering any of our directors or executive officers (including our principal executive officer, principal financial officer and principal accounting officer or controller) will be posted at this internet address.
Shareholders who would like to request printed copies of the PNC Code of Business Conduct and Ethics or our Corporate Governance Guidelines or the charters of our Board’s Audit, Nominating and Governance, Personnel and Compensation, or Risk Committees (all of which are posted on our corporate website at www.pnc.com/corporategovernance) may do so by sending their requests to our Corporate Secretary at corporate headquarters at the above address. Copies will be provided without charge.
Inquiries
For financial services, call 888-762-2265.
Registered shareholders should contact Shareholder Services at 800-982-7652.
Analysts and institutional investors should contact Bryan Gill, Executive Vice President, Director of Investor Relations, at 412-768-4143 or via email at investor.relations@pnc.com.
News media representatives should contact PNC Media Relations at 412-762-4550 or via email at media.relations@pnc.com.
Dividend Policy
Holders of PNC common stock are entitled to receive dividends when declared by our Board of Directors out of funds legally available for this purpose. Our Board of Directors may not pay or set apart dividends on the common stock until dividends for all past dividend periods on any series of outstanding preferred stock and certain outstanding capital securities issued by the parent company
have been paid or declared and set apart for payment. The Board of Directors presently intends to continue the policy of paying quarterly cash dividends. The amount of any future dividends will depend on economic and market conditions, our financial condition and operating results, and other factors, including contractual restrictions and applicable government regulations and policies (such as those relating to the ability of bank and non-bank subsidiaries to pay dividends to the parent company and regulatory capital limitations). The amount of our dividend is also currently subject to the results of the supervisory assessment of capital adequacy and capital planning processes undertaken by the Federal Reserve as part of the CCAR process as described in the Capital Management portion of the Risk Management section of the Financial Review of this Report and in the Supervision and Regulation section in Item 1 of our 2020 Form 10-K.
98 The PNC Financial Services Group, Inc. – Form 10-Q

Dividend Reinvestment and Stock Purchase Plan
The PNC Financial Services Group, Inc. Dividend Reinvestment and Stock Purchase Plan enables holders of our common stock to conveniently purchase additional shares of common stock. You can obtain a prospectus and enrollment form by contacting Shareholder Services at 800-982-7652. Registered shareholders may also contact this phone number regarding dividends and other shareholder services.
Stock Transfer Agent and Registrar
Computershare
462 South 4th Street, Suite 1600
Louisville, KY 40202
800-982-7652
www.computershare.com/pnc
SIGNATURE
Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on May 5, 2021 on its behalf by the undersigned thereunto duly authorized.

/s/ Robert Q. Reilly
Robert Q. Reilly
Executive Vice President and Chief Financial Officer
(Principal Financial Officer)

The PNC Financial Services Group, Inc. – Form 10-Q 99