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Consolidated Income Statement - USD ($)
shares in Millions, $ in Millions
 3 Months Ended 6 Months Ended
Jun. 30, 2021
Jun. 30, 2020
Jun. 30, 2021
Jun. 30, 2020
Interest Income        
Loans $ 2,160 $ 2,257 $ 4,156 $ 4,737
Investment securities 469 527 890 1,109
Other 72 71 138 209
Total interest income 2,701 2,855 5,184 6,055
Interest Expense        
Deposits 30 141 70 516
Borrowed funds 90 187 185 501
Total interest expense 120 328 255 1,017
Net interest income 2,581 2,527 4,929 5,038
Noninterest Income        
Total noninterest income 2,086 1,549 3,958 3,374
Total revenue 4,667 4,076 8,887 8,412
Provision For (Recapture of) Credit Losses 302 2,463 (249) 3,377
Noninterest Expense        
Personnel 1,640 1,373 3,117 2,742
Occupancy 217 199 432 406
Equipment 326 301 619 588
Marketing 74 47 119 105
Other 793 595 1,337 1,217
Total noninterest expense 3,050 2,515 5,624 5,058
Income (loss) from continuing operations before income taxes and noncontrolling interests 1,315 (902) 3,512 (23)
Income taxes (benefit) from continuing operations 212 (158) 583 (38)
Net income (loss) from continuing operations 1,103 (744) 2,929 15
Income from discontinued operations before taxes 5,596 5,777
Income taxes from discontinued operations 1,197 1,222
Net income from discontinued operations   4,399   4,555
Net income 1,103 3,655 2,929 4,570
Less: Net income attributable to noncontrolling interests 12 7 22 14
Preferred stock dividends 48 55 105 118
Preferred stock discount accretion and redemptions 1 1 2 2
Net income attributable to common shareholders $ 1,042 $ 3,592 $ 2,800 $ 4,436
Earnings Per Common Share, Basic        
Basic earnings from continuing operations (in dollars per share) $ 2.43 $ (1.90) $ 6.54 $ (0.29)
Basic earnings per common share from discontinued operations (in dollars per share) 10.28 10.60
Basic earnings per common share (in dollars per share) 2.43 8.40 6.54 10.33
Earnings Per Common Share, Diluted        
Diluted earnings from continuing operations (in dollars per share) 2.43 (1.90) 6.53 (0.29)
Diluted earnings per common share from discontinued operations (in dollars per share) 10.28 10.59
Diluted earnings per common share (in dollars per share) $ 2.43 $ 8.40 $ 6.53 $ 10.32
Average Common Shares Outstanding        
Basic (in shares) 427 426 426 428
Diluted (in shares) 427 426 427 428
Asset management        
Noninterest Income        
Total noninterest income $ 239 $ 199 $ 465 $ 400
Consumer services        
Noninterest Income        
Total noninterest income 457 330 841 707
Corporate services        
Noninterest Income        
Total noninterest income 688 512 1,243 1,038
Residential mortgage        
Noninterest Income        
Total noninterest income 103 158 208 368
Service charges on deposits        
Noninterest Income        
Total noninterest income 131 79 250 247
Other        
Noninterest Income        
Total noninterest income $ 468 $ 271 $ 951 $ 614