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Segment Information - Schedule of consolidated revenue by geographic area (Details) - USD ($) $ in Millions | 3 Months Ended | 12 Months Ended
--- | --- | ---
Dec. 31, 2016 | Sep. 30, 2016 | Jun. 30, 2016 | Mar. 31, 2016 | Dec. 31, 2015 | Sep. 30, 2015 | Jun. 30, 2015 | Mar. 31, 2015 | Dec. 31, 2016 | Dec. 31, 2015 | Dec. 31, 2014
Revenues from External Customers and Long-Lived Assets [Line Items] |  |  |  |  |  |  |  |  |  |  |
Revenue | $ 3,262 | $ 2,760 | $ 2,800 | $ 2,805 | $ 3,227 | $ 2,752 | $ 2,836 | $ 2,867 | $ 11,627 | $ 11,682 | $ 12,045
United States |  |  |  |  |  |  |  |  |  |  |
Revenues from External Customers and Long-Lived Assets [Line Items] |  |  |  |  |  |  |  |  |  |  |
Revenue |  |  |  |  |  |  |  |  | 6,078 | 6,063 | 5,824
Americas other than U.S. |  |  |  |  |  |  |  |  |  |  |
Revenues from External Customers and Long-Lived Assets [Line Items] |  |  |  |  |  |  |  |  |  |  |
Revenue |  |  |  |  |  |  |  |  | 995 | 1,053 | 1,176
United Kingdom |  |  |  |  |  |  |  |  |  |  |
Revenues from External Customers and Long-Lived Assets [Line Items] |  |  |  |  |  |  |  |  |  |  |
Revenue |  |  |  |  |  |  |  |  | 1,378 | 1,527 | 1,623
Europe, Middle East and Africa |  |  |  |  |  |  |  |  |  |  |
Revenues from External Customers and Long-Lived Assets [Line Items] |  |  |  |  |  |  |  |  |  |  |
Revenue |  |  |  |  |  |  |  |  | 1,760 | 1,909 | 2,189
Asia Pacific |  |  |  |  |  |  |  |  |  |  |
Revenues from External Customers and Long-Lived Assets [Line Items] |  |  |  |  |  |  |  |  |  |  |
Revenue |  |  |  |  |  |  |  |  | $ 1,416 | $ 1,130 | $ 1,233

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