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v3.19.1

General and administrative expenses | 12 Months Ended
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Dec. 31, 2018
Text block1 [abstract] |
General and administrative expenses |
Note | 23 - General and administrative expenses
|  | 01/01 to 12/31/2018 |  |  | 01/01 to 12/31/2017 |  |  | 01/01 to 12/31/2016 |
Personnel expenses |  |  | (24,846 | ) |  |  | (23,276 | ) |  |  | (22,360 | )
Compensation |  |  | (10,226 | ) |  |  | (9,305 | ) |  |  | (8,897 | )
Employee profit sharing |  |  | (4,425 | ) |  |  | (3,836 | ) |  |  | (3,610 | )
Welfare benefits |  |  | (3,764 | ) |  |  | (3,374 | ) |  |  | (3,070 | )
Provision for labor claims and Dismissals |  |  | (2,907 | ) |  |  | (3,427 | ) |  |  | (4,143 | )
Payroll taxes |  |  | (3,011 | ) |  |  | (2,832 | ) |  |  | (2,567 | )
Stock option plan (Note 20) |  |  | (226 | ) |  |  | (234 | ) |  |  | (306 | )
Training |  |  | (253 | ) |  |  | (232 | ) |  |  | (193 | )
Other |  |  | (34 | ) |  |  | (36 | ) |  |  | 426 |
Administrative expenses |  |  | (17,268 | ) |  |  | (16,289 | ) |  |  | (15,959 | )
Third party services |  |  | (4,482 | ) |  |  | (4,161 | ) |  |  | (4,340 | )
Data processing and telecommunications |  |  | (4,273 | ) |  |  | (4,152 | ) |  |  | (3,966 | )
Installations |  |  | (3,306 | ) |  |  | (3,132 | ) |  |  | (3,066 | )
Advertising, promotions and publications |  |  | (1,419 | ) |  |  | (1,167 | ) |  |  | (1,036 | )
Financial services |  |  | (790 | ) |  |  | (833 | ) |  |  | (731 | )
Security |  |  | (754 | ) |  |  | (723 | ) |  |  | (716 | )
Transportation |  |  | (350 | ) |  |  | (339 | ) |  |  | (391 | )
Materials |  |  | (339 | ) |  |  | (350 | ) |  |  | (313 | )
Travel |  |  | (232 | ) |  |  | (214 | ) |  |  | (199 | )
Other |  |  | (1,323 | ) |  |  | (1,218 | ) |  |  | (1,201 | )
Depreciation and Amortization |  |  | (3,332 | ) |  |  | (3,034 | ) |  |  | (2,995 | )
Other expenses |  |  | (12,092 | ) |  |  | (10,895 | ) |  |  | (9,591 | )
Selling - credit cards |  |  | (4,285 | ) |  |  | (3,753 | ) |  |  | (3,165 | )
Claims |  |  | (675 | ) |  |  | (596 | ) |  |  | (571 | )
Loss on sale of other assets, fixed assets and investments in associates and joint ventures |  |  | (632 | ) |  |  | (495 | ) |  |  | (273 | )
Provision for civil lawsuits (Note 29) |  |  | (464 | ) |  |  | (1,519 | ) |  |  | (1,489 | )
Provision for tax and social security lawsuits (Note 29) |  |  | (328 | ) |  |  | (953 | ) |  |  | (915 | )
Refund of interbank costs |  |  | (272 | ) |  |  | (288 | ) |  |  | (292 | )
Impairment - intangible asset |  |  | (168 | ) |  |  | (504 | ) |  |  | — |
Other |  |  | (5,268 | ) |  |  | (2,787 | ) |  |  | (2,886 | )
Total |  |  | (57,538 | ) |  |  | (53,494 | ) |  |  | (50,905 | )

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- Definition The disclosure of general and administrative expenses. [Refer: Administrative expenses] + References Reference 1: http://www.xbrl.org/2009/role/commonPracticeRef -Name IAS -Number 1 -IssueDate 2017-01-01 -Paragraph 10 -Subparagraph e -URI http://eifrs.ifrs.org/eifrs/XBRL?type=IAS&num=1&date=2017-03-01&anchor=para_10_e&doctype=Standard -URIDate 2017-03-09 + Details
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- Definition Text block1 [abstract] + References No definition available. + Details
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