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v3.19.1

General and Administrative Expenses - Summary of General and Administrative Expenses (Detail) - BRL (R$) R$ in Millions | 12 Months Ended
--- | ---
Dec. 31, 2018 | Dec. 31, 2017 | Dec. 31, 2016
Disclosure Of Details About General And Administrative Expense [Line Items] |  |  |
Welfare benefits | R$ 19 | R$ 14 | R$ 13
Stock option plan | 603 | 536 | 591
Depreciation and Amortization | (3,332) | (3,034) | (2,995)
General and Administrative Expense [Member] |  |  |
Disclosure Of Details About General And Administrative Expense [Line Items] |  |  |
Personnel expenses | (24,846) | (23,276) | (22,360)
Compensation | (10,226) | (9,305) | (8,897)
Employee profit sharing | (4,425) | (3,836) | (3,610)
Welfare benefits | (3,764) | (3,374) | (3,070)
Provision for labor claims and Dismissals | (2,907) | (3,427) | (4,143)
Payroll taxes | (3,011) | (2,832) | (2,567)
Stock option plan | (226) | (234) | (306)
Training | (253) | (232) | (193)
Other | (34) | (36) | 426
Administrative expenses | (17,268) | (16,289) | (15,959)
Third party services | (4,482) | (4,161) | (4,340)
Data processing and telecommunications | (4,273) | (4,152) | (3,966)
Installations | (3,306) | (3,132) | (3,066)
Advertising, promotions and publications | (1,419) | (1,167) | (1,036)
Financial services | (790) | (833) | (731)
Security | (754) | (723) | (716)
Transportation | (350) | (339) | (391)
Materials | (339) | (350) | (313)
Travel | (232) | (214) | (199)
Other | (1,323) | (1,218) | (1,201)
Depreciation and Amortization | (3,332) | (3,034) | (2,995)
Other expenses | (12,092) | (10,895) | (9,591)
Selling - credit cards | (4,285) | (3,753) | (3,165)
Claims | (675) | (596) | (571)
Loss on sale of other assets, fixed assets and investments in associates and joint ventures | (632) | (495) | (273)
Provision for civil lawsuits | (464) | (1,519) | (1,489)
Provision for tax and social security lawsuits | (328) | (953) | (915)
Refund of interbank costs | (272) | (288) | (292)
Impairment - intangible asset | (168) | (504) |
Other | (5,268) | (2,787) | (2,886)
Total | R$ (57,538) | R$ (53,494) | R$ (50,905)

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