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General and administrative expenses

12 Months Ended

Dec. 31, 2018

Text block1 [abstract]

General and administrative expenses

Note

23 - General and administrative expenses


		01/01 to 12/31/2018				01/01 to 12/31/2017				01/01 to 12/31/2016
Personnel expenses			(24,846	)			(23,276	)			(22,360	)
Compensation			(10,226	)			(9,305	)			(8,897	)
Employee profit sharing			(4,425	)			(3,836	)			(3,610	)
Welfare benefits			(3,764	)			(3,374	)			(3,070	)
Provision for labor claims and Dismissals			(2,907	)			(3,427	)			(4,143	)
Payroll taxes			(3,011	)			(2,832	)			(2,567	)
Stock option plan (Note 20)			(226	)			(234	)			(306	)
Training			(253	)			(232	)			(193	)
Other			(34	)			(36	)			426
Administrative expenses			(17,268	)			(16,289	)			(15,959	)
Third party services			(4,482	)			(4,161	)			(4,340	)
Data processing and telecommunications			(4,273	)			(4,152	)			(3,966	)
Installations			(3,306	)			(3,132	)			(3,066	)
Advertising, promotions and publications			(1,419	)			(1,167	)			(1,036	)
Financial services			(790	)			(833	)			(731	)
Security			(754	)			(723	)			(716	)
Transportation			(350	)			(339	)			(391	)
Materials			(339	)			(350	)			(313	)
Travel			(232	)			(214	)			(199	)
Other			(1,323	)			(1,218	)			(1,201	)
Depreciation and Amortization			(3,332	)			(3,034	)			(2,995	)
Other expenses			(12,092	)			(10,895	)			(9,591	)
Selling - credit cards			(4,285	)			(3,753	)			(3,165	)
Claims			(675	)			(596	)			(571	)
Loss on sale of other assets, fixed assets and investments in associates and joint ventures			(632	)			(495	)			(273	)
Provision for civil lawsuits (Note 29)			(464	)			(1,519	)			(1,489	)
Provision for tax and social security lawsuits (Note 29)			(328	)			(953	)			(915	)
Refund of interbank costs			(272	)			(288	)			(292	)
Impairment - intangible asset			(168	)			(504	)			—
Other			(5,268	)			(2,787	)			(2,886	)

Total			(57,538	)			(53,494	)			(50,905	)