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Goodwill and Intangible assets (Tables)
 12 Months Ended
Dec. 31, 2019
Text Block [Abstract]  
Summary of Intangible Assets
      
Intangible assets
(1)
    
   
Goodwill and
intangible from
acquisition
  
Association for the
promotion and offer
of financial
products and
services
  
Software Acquired
  
Internally developed
software
  
Other intangible
assets
(2)
  
Total
 
Annual amortization rates
    8%   20%   20%   10 to 20%  
Cost
       
Balance at 12/31/2018
  
 
11,464
 
 
 
2,529
 
 
 
5,247
 
 
 
4,529
 
 
 
2,360
 
 
 
26,129
 
Acquisitions
   —     —     789   1,187   715   2,691 
Rescissions / derecognition
   (26)   (4)   (93)   —     (130)   (253) 
Exchange variation
   (285)   22   (84)   —     6   (341) 
Other
(4)
   5   (29)   40   —     20   36 
Balance at 12/31/2019
  
 
11,158
 
 
 
2,518
 
 
 
5,899
 
 
 
5,716
 
 
 
2,971
 
 
 
28,262
 
Amortization
       
Balance at 12/31/2018
  
 
(26
) 
 
 
(867
) 
 
 
(2,501
) 
 
 
(1,823
) 
 
 
(1,015
) 
 
 
(6,232
) 
Amortization expense
(3)
   —     (218)   (675)   (674)   (332)   (1,899) 
Rescissions / derecognition
   26   4   28   —     130   188 
Exchange variation
   —     (5)   45   —     (13)   27 
Other
(4)
   —     29   (103)   —     (12)   (86) 
Balance at 12/31/2019
  
 
—  
 
 
 
(1,057
) 
 
 
(3,206
) 
 
 
(2,497
) 
 
 
(1,242
) 
 
 
(8,002
) 
Impairment (Note 2.4h)
       
Balance at 12/31/2018
  
 
—  
 
 
 
—  
 
 
 
(225
) 
 
 
(343
) 
 
 
—  
 
 
 
(568
) 
Increase
   —     —     (4)   (27)   —     (31) 
Derecognition
   —     —     58   —     —     58 
Balance at 12/31/2019
  
 
—  
 
 
 
—  
 
 
 
(171
) 
 
 
(370
) 
 
 
—  
 
 
 
(541
) 
Book value
       
Balance at 12/31/2019
  
 
11,158
 
 
 
1,461
 
 
 
2,522
 
 
 
2,849
 
 
 
1,729
 
 
 
19,719
 
 
(1)
The contractual commitments for the purchase of the new intangible assets totaled R$ 273 achievable by 2020.
(2)
Includes amounts paid for acquisition of rights to provide services of payment of salaries, proceeds, retirement and pension benefits and similar benefits.
(3)
Amortization expenses related to the rights for acquisition of payrolls and associations, in the amount of R$ (519) (R$ (452) from 01/01 to 12/31/2018) are disclosed in the General and administrative expenses.
(4)
Includes the total amount of R$ 3 related to the hyperinflationary adjustment for Argentina.
 
      
Intangible assets
(1)
    
   
Goodwill and
intangible from
acquisition
  
Association for the
promotion and offer
of financial products
and services
  
Software Acquired
  
Internally developed
software
  
Other intangible
assets
(2)
  
Total
 
Annual amortization rates
    8%   20%   20%   10 to 20%  
Cost
       
Balance at 12/31/2017
  
 
11,162
 
 
 
2,452
 
 
 
4,571
 
 
 
4,353
 
 
 
2,161
 
 
 
24,699
 
Acquisitions
   8   1   646   318   408   1,381 
Rescissions / derecognition
   —     (27)   (312)   (189)   (210)   (738) 
Exchange variation
   560   47   205   —     (4)   808 
Other
(4)
   (266)   56   137   47   5   (21) 
Balance at 12/31/2018
  
 
11,464
 
 
 
2,529
 
 
 
5,247
 
 
 
4,529
 
 
 
2,360
 
 
 
26,129
 
Amortization
       
Balance at 12/31/2017
  
 
(23
) 
 
 
(647
) 
 
 
(1,998
) 
 
 
(1,267
) 
 
 
(984
) 
 
 
(4,919
) 
Amortization expense
(3)
   —     (223)   (596)   (697)   (261)   (1,777) 
Rescissions / derecognition
   —     27   312   154   210   703 
Exchange variation
   —     (141)   (152)   —     16   (277) 
Other
(4)
   (3)   117   (67)   (13)   4   38 
Balance at 12/31/2018
  
 
(26
) 
 
 
(867
) 
 
 
(2,501
) 
 
 
(1,823
) 
 
 
(1,015
) 
 
 
(6,232
) 
Impairment (Note 2.4h)
       
Balance at 12/31/2017
  
 
—  
 
 
 
—  
 
 
 
(54
) 
 
 
(343
) 
 
 
—  
 
 
 
(397
) 
Incresase
   —     —     (167)   —     —     (167) 
Exchange variation
   —     —     (4)   —     —     (4) 
Balance at 12/31/2018
  
 
—  
 
 
 
—  
 
 
 
(225
) 
 
 
(343
) 
 
 
—  
 
 
 
(568
) 
Book value
       
Balance at 12/31/2018
  
 
11,438
 
 
 
1,662
 
 
 
2,521
 
 
 
2,363
 
 
 
1,345
 
 
 
19,329
 
 
(1)
The contractual commitments for the purchase of the new intangible assets totaled R$ 637 achievable by 2020.
(2)
Includes amounts paid for acquisition of rights to provide services of payment of salaries, proceeds, retirement and pension benefits and similar benefits.
(3)
Amortization expenses related to the rights for acquisition of payrolls and associations, in the amount of R$ (452) (R$ (487) from 01/01 to 12/31/2017) are disclosed in the General and administrative expenses.
(4)
Includes the total amount of R$ 31 related to the hyperinflationary adjustment for Argentina.