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General and Administrative Expenses - Summary of General and Administrative Expenses (Detail) - BRL (R$)
R$ in Millions
 12 Months Ended
Dec. 31, 2019
Dec. 31, 2018
Dec. 31, 2017
Disclosure Of Details About General And Administrative Expense [Line Items]      
Welfare benefits R$ 35 R$ 19  
Share-based compensation plan 626 603 R$ 536
Depreciation and amortization expenses (4,630) (3,332) (3,034)
General and Administrative Expense [Member]      
Disclosure Of Details About General And Administrative Expense [Line Items]      
Personnel expenses (28,415) (24,846) (23,276)
Compensation (9,548) (10,226) (9,305)
Employee profit sharing (5,183) (4,425) (3,836)
Welfare benefits (3,856) (3,764) (3,374)
Provision for labor claims and Dismissals (5,640) (2,907) (3,427)
Payroll charges (3,276) (3,011) (2,832)
Share-based compensation plan (242) (226) (234)
Training (178) (253) (232)
Other (492) (34) (36)
Administrative expenses (15,912) (17,268) (16,289)
Third party services (4,571) (4,482) (4,161)
Data processing and telecommunications (4,278) (4,273) (4,152)
Installations (2,068) (3,306) (3,132)
Advertising, promotions and publicity (1,325) (1,419) (1,167)
Financial services expenses (798) (790) (833)
Security (744) (754) (723)
Transportation (364) (350) (339)
Materials (330) (339) (350)
Travel expenses (240) (232) (214)
Other (1,194) (1,323) (1,218)
Depreciation and amortization expenses (4,630) (3,332) (3,034)
Other expenses (12,055) (12,092) (10,895)
Selling – credit cards (4,958) (4,285) (3,753)
Claims losses (825) (675) (596)
Loss on sale of other assets, fixed assets and investments in associates and joint ventures (719) (632) (495)
Provision for civil lawsuits (848) (464) (1,519)
Provision for tax and social security lawsuits (1,898) (328) (953)
Refund of interbank costs (307) (272) (288)
Impairment (233) (167) (504)
Other (2,267) (5,269) (2,787)
Total R$ (61,012) R$ (57,538) R$ (53,494)