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Consolidated Statement of Income - BRL (R$)
R$ in Millions
 12 Months Ended
Dec. 31, 2019
Dec. 31, 2018
Dec. 31, 2017
Statement [Line Items]      
Operating Revenues R$ 117,079 R$ 104,200 R$ 111,523
Interest and similar income of financial assets at amortized cost and at fair value through other comprehensive income 117,523 110,324 122,703
Interest, similar income and dividend of financial assets at fair value through profit or loss 22,760 22,853 22,938
Interest and similar expenses (75,958) (70,612) (78,330)
Adjustments to Fair Value of Financial Assets and Liabilities 4,098 (4,834) 4,181
Foreign exchange results and exchange variations in foreign transactions 927 2,974 (250)
Revenues from banking services 39,032 36,809 34,448
Income from insurance and private pension operations before claim and selling expenses 4,553 3,961 4,699
Revenues from insurance premiuns and private pensions 19,624 24,097 26,876
Change in provision for insurance and private pension (15,071) (20,136) (22,177)
Other income 4,144 2,725 1,134
Expected Loss from Financial Assets and Claims (18,567) (10,182) (20,966)
Expected Loss with Loan Operations and Lease Operations (18,298) (10,587) (18,381)
Expected Loss with Other Financial Assets (Net) 1,026 1,633 (1,393)
(Expenses) Recovery of claims (1,295) (1,228) (1,192)
Operating Revenues Net of Expected Losses from Financial Assets and Claims 98,512 94,018 90,557
Other operating income (expenses) (67,269) (63,410) (59,975)
General and administrative expenses (61,012) (57,538) (53,494)
Tax expenses (7,572) (6,619) (7,031)
Share of profit or (loss) in associates and joint ventures 1,315 747 550
Net income before income tax and social contribution 31,243 30,608 30,582
Current income tax and social contribution (9,092) (2,564) (4,539)
Deferred income tax and social contribution 5,662 (2,405) (2,818)
Net income 27,813 25,639 23,225
Net income attributable to owners of the parent company 27,113 24,907 23,193
Net income attributable to non-controlling interests R$ 700 R$ 732 R$ 32
Weighted average number of shares outstanding - diluted 4,781,855,588 4,759,872,085 4,734,030,111
Ordinary shares [member]      
Statement [Line Items]      
Net income attributable to owners of the parent company R$ 13,802 R$ 12,708 R$ 11,938
Earnings per share - basic R$ 2.78 R$ 2.56 R$ 2.38
Earnings per share - diluted R$ 2.77 R$ 2.55 R$ 2.36
Weighted average number of shares outstanding - basic 4,958,290,359 4,958,290,359 5,021,834,934
Weighted average number of shares outstanding - diluted 4,958,290,359 4,958,290,359 5,021,834,934
Preference shares [member]      
Statement [Line Items]      
Net income attributable to owners of the parent company R$ 13,311 R$ 12,199 R$ 11,255
Earnings per share - basic R$ 2.78 R$ 2.56 R$ 2.38
Earnings per share - diluted R$ 2.77 R$ 2.55 R$ 2.36
Weighted average number of shares outstanding - basic 4,781,855,588 4,759,872,085 4,734,030,111
Weighted average number of shares outstanding - diluted 4,826,925,107 4,815,473,777 4,796,645,028