Insurance contracts and private pension (Tables)

12 Months Ended

Dec. 31, 2019

a) Indexes


	Sales ratio %								Loss ratio %
Main Insurance Lines	01/01 to 12/31/2019		01/01 to 12/31/2018		01/01 to 12/31/2017		01/01 to 12/31/2019		01/01 to 12/31/2018		01/01 to 12/31/2017
Group accident insurance		35.1		34.3		38.0		6.8		9.4		7.8
Individual accident insurance		18.8		14.1		12.5		24.1		20.8		23.5
Commercial multiple peril		21.2		21.1		21.2		29.8		29.3		36.4
Domestic Credit Insurance		0.6		0.7		0.9		56.8		134.5		139.6
Critical or terminal diseases		27.0		16.1		10.7		24.4		17.5		21.1
Extended Guarantee		61.8		62.0		62.1		5.5		13.9		16.0
Credit Life Insurance		23.7		20.4		18.7		18.0		18.3		16.9
Random Events		23.5		20.3		16.3		26.3		17.1		18.4
Multiple Peril		46.4		48.1		57.8		60.2		53.3		27.2
Mortagage Insurance in market policies – Credit Life		20.0		20.4		20.7		17.3		15.3		13.0
Group life		23.2		15.1		8.3		34.4		33.2		24.2

b) Revenues from insurance premiuns and private pension


	Premiums and contributions
Main lines	01/01 to 12/31/2019		01/01 to 12/31/2018		01/01 to 12/31/2017
Group accident insurance		867		689		666
Individual accident		222		280		289
Commercial multiple peril		50		52		53
Internal Credit		68		78		64
Serious or terminal diseases		211		188		172
Disability Savings Pension		269		291		319
PGBL		2,282		2,193		2,084
Credit Life		946		879		621
Income from aleatory events		227		235		177
Multiple risks		290		209		151
Home Insurance in Market Policies – Credit Life		324		288		272
Traditional		115		122		129
VGBL		12,335		17,154		20,318
Group life		947		937		990
Other lines		471		502		571
Total		19,624		24,097		26,876

c) Technical provisions balances


	12/31/2019						12/31/2018
	Insurance		Private Pension		Total		Insurance		Private Pension		Total
Unearned premiums (PPNG)		2,343		13		2,356		2,111		13		2,124
Mathematical reserve for benefits to be granted (PMBAC) and benefits granted (PMBC)		205		212,272		212,477		195		195,348		195,543
Redemptions and Other Unsettled Amounts (PVR)		13		318		331		12		298		310
Financial surplus (PEF)		2		611		613		2		605		607
Unsettled claims (PSL)		570		48		618		642		43		591
Claims / events incurred but not reported (IBNR)		277		22		299		254		25		373
Related Expenses (PDR)		28		89		117		31		98		129
Other		250		1,273		1,523		562		948		1,510
Total		3,688		214,646		218,334		3,809		197,378		201,187

d) Change in technical provisions


	12/31/2019									12/31/2018
	Insurance			Private pension			Total			Insurance			Private pension			Total
Opening balance		3,809			197,378			201,187			3,464			177,768			181,232
(+) Additions arising from premiums / contributions		4,634			15,008			19,642			4,340			19,764			24,104
(-) Risk adjustments		(4,216	)		(273	)		(4,489	)		(3,937	)		(297	)		(4,234	)
(-) Payment of claims / benefits		(1,349	)		(566	)		(1,915	)		(1,184	)		(580	)		(1,764	)
(+) Reported claims		1,465			—			1,465			1,325			—			1,325
(-) Redemptions		—			(15,623	)		(15,623	)		(1	)		(13,771	)		(13,772	)
(+/-) Net Portability		—			1,754			1,754			—			3,758			3,758
(+) Adjustment of reserves and financial surplus		10			16,507			16,517			9			11,622			11,631
(+/-) Other (increase / reversal)		(665	)		461			(204	)		(207	)		(886	)		(1,093	)
Closing balance		3,688			214,646			218,334			3,809			197,378			201,187

V – Deferred acquisition costs

They are recorded in assets and charges are shown in the table below:


	12/31/2019			12/31/2018
Opening Balance		409			253

Increase		1,156			1,001
Amortization		(1,070	)		(845	)

Closing Balance		495			409

Balance to be amortized in up to 12 months		389			334
Balance to be amortized after 12 months		106			75

The amounts shown in the tables express the position at 12/31/2019, since the actuarial calculations are made on a half-yearly basis:


Provision for unsettled claims (PSL)	618
(-) IBNER	258
(-) Reinsurance	37
(-) Retrocession and other estimates	(17	)
Liability claims presented in the claims development table (a + b)	340

a) Administratives claims


Occurrence date	12/31/2015		12/31/2016		12/31/2017		12/31/2018		12/31/2019		Total
At the end of reporting period		1,009		938		934		993		1,149
After 1 year		1,054		981		977		1,012
After 2 years		1,082		1,001		975
After 3 years		1,091		1,078
After 4 years		1,084
Current estimate		1,084		1,078		975		1,012		1,149
Accumulated payments through base date		1,075		1,061		961		994		1,028		5,119
Liabilities recognized in the balance sheet		10		17		14		18		121		180
Liabilities in relation to prior periods												17
Total administratives claims												197

b) Judicial claims


Occurrence date	12/31/2015		12/31/2016		12/31/2017		12/31/2018		12/31/2019		Total
At the end of reporting period		30		26		28		16		20
After 1 year		41		35		40		33
After 2 years		52		43		51
After 3 years		64		55
After 4 years		71
Current estimate		71		55		51		33		20
Accumulated payments through base date		61		44		44		27		14		190
Liabilities recognized in the balance sheet		10		11		8		7		6		42
Liabilities in relation to prior periods												101
Total judicial claims												143