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v3.22.1

General and Administrative Expenses - Summary of General and Administrative Expenses (Detail) - BRL (R$) R$ in Millions | 12 Months Ended
--- | ---
Dec. 31, 2021 | Dec. 31, 2020 | Dec. 31, 2019
Disclosure Of Details About General And Administrative Expense [Line Items] |  |  |
Employees' profit sharing | R$ (5,843) | R$ (4,224) | R$ (5,183)
Welfare benefits | 128 | 115 |
Provision for labor claims and dismissals | (3,852) | (2,922) | (5,640)
Share-based payment (Note 20) | 510 | 730 | 626
Installations | (1,677) | (2,005) | (2,068)
Depreciation and amortization expenses | (5,548) | (5,064) | (4,630)
General and Administrative Expense [Member] |  |  |
Disclosure Of Details About General And Administrative Expense [Line Items] |  |  |
Personnel expenses | (28,245) | (25,158) | (28,415)
Compensation | (10,287) | (10,212) | (9,548)
Welfare benefits | (4,385) | (4,059) | (3,856)
Payroll charges | (3,640) | (3,330) | (3,276)
Share-based payment (Note 20) | (129) | (241) | (242)
Training | (118) | (107) | (178)
Other | 9 | (63) | (492)
Administrative expenses | (16,080) | (16,904) | (15,912)
Third party services, Financial services expenses, Security and Transportation | (7,276) | (7,140) | (6,477)
Data processing and telecommunications | (3,953) | (3,983) | (4,278)
Advertising, promotions and publicity | (1,389) | (1,095) | (1,325)
Materials | (465) | (321) | (330)
Travel expenses | (59) | (84) | (240)
Other | (1,261) | (2,276) | (1,194)
Depreciation and amortization expenses | (5,548) | (5,064) | (4,630)
Other expenses | (12,676) | (17,081) | (12,055)
Selling – credit cards | (5,292) | (4,391) | (4,958)
Claims losses | (1,038) | (778) | (825)
Loss on sale of other assets, fixed assets and investments in associates and joint ventures | (119) | (683) | (719)
Provision for lawsuits civil (Note 29) | (1,041) | (1,080) | (848)
Provision for tax and social security lawsuits | 317 | (191) | (1,898)
Refund of interbank costs | (352) | (270) | (307)
Impairment | (440) | (6,201) | (233)
Other | (4,711) | (3,487) | (2,267)
Total | R$ (62,549) | R$ (64,207) | R$ (61,012)

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