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Goodwill and Intangible assets (Details) - BRL (R$)
R$ in Millions
12 Months Ended 24 Months Ended
Dec. 31, 2022
Dec. 31, 2021
Dec. 31, 2020
Dec. 31, 2021
IfrsStatementLineItems [Line Items]        
Beginning balance R$ 21,110 R$ 17,330    
Acquisitions 2,422      
Ending balance 23,114 21,110 R$ 17,330 R$ 21,110
Beginning balance 23,114 21,110 17,330 21,110
Hyperinflationary [member]        
IfrsStatementLineItems [Line Items]        
Amortization other 61 34    
Acquisition of payrolls and associations rights [member]        
IfrsStatementLineItems [Line Items]        
Amortization expense 1,202 860 594  
Gross carrying amount [member]        
IfrsStatementLineItems [Line Items]        
Beginning balance 39,752 34,203    
Acquisitions 5,768 7,667    
Rescissions / disposals (504) (324)    
Exchange variation (1,256) (1,331)    
Amortization other 182 (463)    
Ending balance 43,942 39,752 34,203 39,752
Beginning balance 43,942 39,752 34,203 39,752
Accumulated depreciation and amortisation [member]        
IfrsStatementLineItems [Line Items]        
Beginning balance (11,727) (9,725)    
Rescissions / disposals 487 252    
Exchange variation 329 196    
Amortization other (139) 211    
Ending balance (14,393) (11,727) (9,725) (11,727)
Amortization expense (3,343) (2,661)    
Beginning balance (14,393) (11,727) (9,725) (11,727)
Accumulated impairment [member]        
IfrsStatementLineItems [Line Items]        
Beginning balance (6,915) (7,148)    
Exchange variation 481 640    
Ending balance (6,435) (6,915) (7,148) (6,915)
Incresase (1) (440)    
Beginning balance R$ (6,435) (6,915) (7,148) (6,915)
Disposals, intangible assets and goodwill   R$ 33    
Promotion and offer of financial products and service [Member]        
IfrsStatementLineItems [Line Items]        
Annual amortization rates 8.00% 8.00%    
Beginning balance R$ 571      
Ending balance 450 R$ 571   571
Beginning balance 450 571   571
Promotion and offer of financial products and service [Member] | Gross carrying amount [member]        
IfrsStatementLineItems [Line Items]        
Beginning balance 2,657 2,822    
Acquisitions   5    
Exchange variation (276) (155)    
Amortization other (15) (15)    
Ending balance 2,366 2,657 2,822 2,657
Beginning balance 2,366 2,657 2,822 2,657
Promotion and offer of financial products and service [Member] | Accumulated depreciation and amortisation [member]        
IfrsStatementLineItems [Line Items]        
Beginning balance (1,374) (1,347)    
Exchange variation 116 68    
Amortization other 16 14    
Ending balance (1,357) (1,374) (1,347) (1,374)
Amortization expense (115) (109)    
Beginning balance (1,357) (1,374) (1,347) (1,374)
Promotion and offer of financial products and service [Member] | Accumulated impairment [member]        
IfrsStatementLineItems [Line Items]        
Beginning balance (712) (789)    
Exchange variation 153 77    
Ending balance (559) (712) (789) (712)
Beginning balance R$ (559) R$ (712) (789) (712)
Software acquisition [Member]        
IfrsStatementLineItems [Line Items]        
Annual amortization rates 20.00% 20.00%    
Beginning balance R$ 2,156      
Ending balance 1,515 R$ 2,156   2,156
Beginning balance 1,515 2,156   2,156
Software acquisition [Member] | Gross carrying amount [member]        
IfrsStatementLineItems [Line Items]        
Beginning balance 6,476 6,484    
Acquisitions 519 738    
Rescissions / disposals (23) (65)    
Exchange variation (339) (238)    
Amortization other (1,210) (443)    
Ending balance 5,423 6,476 6,484 6,476
Beginning balance 5,423 6,476 6,484 6,476
Software acquisition [Member] | Accumulated depreciation and amortisation [member]        
IfrsStatementLineItems [Line Items]        
Beginning balance (4,149) (3,680)    
Rescissions / disposals 7 28    
Exchange variation 188 125    
Amortization other 734 197    
Ending balance (3,737) (4,149) (3,680) (4,149)
Amortization expense (517) (819)    
Beginning balance (3,737) (4,149) (3,680) (4,149)
Software acquisition [Member] | Accumulated impairment [member]        
IfrsStatementLineItems [Line Items]        
Beginning balance (171) (204)    
Ending balance (171) (171) (204) (171)
Beginning balance R$ (171) (171) (204) (171)
Disposals, intangible assets and goodwill   R$ 33    
Intangible assets under development [member]        
IfrsStatementLineItems [Line Items]        
Annual amortization rates 20.00% 20.00%    
Beginning balance R$ 6,114      
Ending balance 9,131 R$ 6,114   6,114
Beginning balance 9,131 6,114   6,114
Intangible assets under development [member] | Gross carrying amount [member]        
IfrsStatementLineItems [Line Items]        
Beginning balance 11,157 7,664    
Acquisitions 4,208 3,511    
Rescissions / disposals (1) (13)    
Amortization other 724 (5)    
Ending balance 16,088 11,157 7,664 11,157
Beginning balance 16,088 11,157 7,664 11,157
Intangible assets under development [member] | Accumulated depreciation and amortisation [member]        
IfrsStatementLineItems [Line Items]        
Beginning balance (4,220) (3,288)    
Rescissions / disposals   10    
Exchange variation (3)      
Amortization other (399)      
Ending balance (6,133) (4,220) (3,288) (4,220)
Amortization expense (1,511) (942)    
Beginning balance (6,133) (4,220) (3,288) (4,220)
Intangible assets under development [member] | Accumulated impairment [member]        
IfrsStatementLineItems [Line Items]        
Beginning balance (823) (383)    
Ending balance (824) (823) (383) (823)
Incresase (1) (440)    
Beginning balance (824) (823) (383) (823)
Other intangible assets [member]        
IfrsStatementLineItems [Line Items]        
Beginning balance 4,447      
Ending balance 4,468 4,447   4,447
Beginning balance 4,468 4,447   4,447
Other intangible assets [member] | Gross carrying amount [member]        
IfrsStatementLineItems [Line Items]        
Beginning balance 6,431 3,274    
Acquisitions 1,041     3,413
Rescissions / disposals (480) (236)    
Exchange variation (41) (20)    
Amortization other 683      
Ending balance 7,634 6,431 3,274 6,431
Beginning balance 7,634 6,431 3,274 6,431
Other intangible assets [member] | Accumulated depreciation and amortisation [member]        
IfrsStatementLineItems [Line Items]        
Beginning balance (1,984) (1,410)    
Rescissions / disposals 480 214    
Exchange variation 28 3    
Amortization other (490)      
Ending balance (3,166) (1,984) (1,410) (1,984)
Amortization expense (1,200) (791)    
Beginning balance R$ (3,166) R$ (1,984) (1,410) (1,984)
Other intangible assets [member] | Bottom of range [member]        
IfrsStatementLineItems [Line Items]        
Annual amortization rates 10.00% 10.00%    
Other intangible assets [member] | Top of range [member]        
IfrsStatementLineItems [Line Items]        
Annual amortization rates 20.00% 20.00%    
Goodwill and intangible assets from acquisition [member]        
IfrsStatementLineItems [Line Items]        
Beginning balance R$ 7,822      
Ending balance 7,550 R$ 7,822   7,822
Beginning balance 7,550 7,822   7,822
Goodwill and intangible assets from acquisition [member] | Gross carrying amount [member]        
IfrsStatementLineItems [Line Items]        
Beginning balance 13,031 13,959    
Exchange variation (600) (918)    
Ending balance 12,431 13,031 13,959 13,031
Beginning balance 12,431 13,031 13,959 13,031
Goodwill and intangible assets from acquisition [member] | Accumulated impairment [member]        
IfrsStatementLineItems [Line Items]        
Beginning balance (5,209) (5,772)    
Exchange variation 328 563    
Ending balance (4,881) (5,209) (5,772) (5,209)
Beginning balance R$ (4,881) (5,209) R$ (5,772) (5,209)
Software licenses [Member]        
IfrsStatementLineItems [Line Items]        
Other intangible assets   R$ 327   R$ 327