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Other assets and liabilities (Details) - BRL (R$)
R$ in Millions
Dec. 31, 2022
Dec. 31, 2021
IfrsStatementLineItems [Line Items]    
Other financial assets R$ 113,198 R$ 96,630
Other financial assets at amortised cost 111,823 96,473
Other financial assets at fair value through profit or loss 1,375 157
Other non-financial assets 17,529 16,494
Other financial assets, Current 111,538 93,604
Other financial assets, Non-current 19,189 19,520
Receivables From Credit Card Issuers [Member]    
IfrsStatementLineItems [Line Items]    
Other financial assets at amortised cost 65,852 53,968
Deposits In Guarantee For Contingent Liabilities Provisions And Legal Obligations [Member]    
IfrsStatementLineItems [Line Items]    
Other financial assets at amortised cost 13,001 12,264
Trading and intermediation of securities [Member]    
IfrsStatementLineItems [Line Items]    
Other financial assets at amortised cost 17,969 17,218
Income receivable [member]    
IfrsStatementLineItems [Line Items]    
Other financial assets at amortised cost 3,619 3,839
Credit of operations without credit granting characteristics net amount [member]    
IfrsStatementLineItems [Line Items]    
Other financial assets at amortised cost 7,900 4,720
Insurance And Reinsurance Operations [Member]    
IfrsStatementLineItems [Line Items]    
Other financial assets at amortised cost 1,933 1,565
Net amount receivable from reimbursement of provisions [member]    
IfrsStatementLineItems [Line Items]    
Other financial assets at amortised cost 899 888
Deposits In Guarantee Of Fund Raising Abroad [Member]    
IfrsStatementLineItems [Line Items]    
Other financial assets at amortised cost 648 660
Foreign Exchange Portfolio [Member]    
IfrsStatementLineItems [Line Items]    
Other financial assets at amortised cost 1,213
Other assets [member]    
IfrsStatementLineItems [Line Items]    
Other financial assets at amortised cost 2 138
Other financial assets at fair value through profit or loss 1,375 157
Other non-financial assets 2,243 2,223
Sundry Foreign [Member]    
IfrsStatementLineItems [Line Items]    
Other non-financial assets 965 621
Prepaid expenses [Member]    
IfrsStatementLineItems [Line Items]    
Other non-financial assets 6,358 5,243
Sundry Domestic [Member]    
IfrsStatementLineItems [Line Items]    
Other non-financial assets 3,689 2,868
Plan assets postemployment benefits [member]    
IfrsStatementLineItems [Line Items]    
Other non-financial assets 411 493
Right-of-use assets [member]    
IfrsStatementLineItems [Line Items]    
Other non-financial assets R$ 3,863 R$ 5,046