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General and administrative expenses (Details) - BRL (R$)
R$ in Millions
 12 Months Ended
Dec. 31, 2022
Dec. 31, 2021
Dec. 31, 2020
IfrsStatementLineItems [Line Items]      
Depreciation and amortization R$ (5,750) R$ (5,064) R$ (5,548)
Selling, general and administrative expense [member]      
IfrsStatementLineItems [Line Items]      
Personnel  expenses (31,317) (28,245) (25,158)
Compensation, Payroll charges, Welfare benefits, Provision for labor claims, Dismissals, Training and Other (1) (24,558) (22,273) (20,693)
Employees’ profit sharing and Share-based payment (2) 6,759 5,972 4,465
Administrative  expenses (17,954) (16,080) (16,904)
Third-Party and Financial System Services, Security, Transportation and Travel expenses 7,873 7,335 7,224
Data processing and  telecommunications 4,359 3,953 3,983
Installations and Materials 2,201 2,142 2,326
Advertising, promotions and  publicity (2,003) (1,389) (1,095)
Other 1,518 1,261 2,276
Depreciation and amortization (5,750) (5,548) (5,064)
Other expenses (14,143) (12,676) (17,081)
Selling - credit cards 6,183 5,292 4,391
Claims losses 1,143 1,038 778
Selling of non-financial products (365)
Loss on  sale of other assets, fixed assets and investments in associates and joint  ventures 133 119 683
Provision for lawsuits civil 1,072 1,041 1,080
Provision for tax and social  security lawsuits 607 (317) 191
Refund of interbank costs 354 352 270
Impairment (16) (440) (6,201)
Other (4,270) (4,711) (3,487)
Total R$ (69,164) R$ (62,549) R$ (64,207)