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General and administrative expenses
 12 Months Ended
Dec. 31, 2022
General And Administrative Expenses  
General and administrative expenses

Note 23 - General and administrative expenses

     
  01/01 to 12/31/2022 01/01 to 12/31/2021 01/01 to 12/31/2020
Personnel  expenses (31,317) (28,245) (25,158)
Compensation, Payroll charges, Welfare benefits, Provision for labor claims, Dismissals, Training and Other (1) (24,558) (22,273) (20,693)
Employees’ profit sharing and Share-based payment (2) (6,759) (5,972) (4,465)
Administrative  expenses (17,954) (16,080) (16,904)
Third-Party and Financial System Services, Security, Transportation and Travel expenses (7,873) (7,335) (7,224)
Data processing and  telecommunications (4,359) (3,953) (3,983)
Installations and Materials (2,201) (2,142) (2,326)
Advertising, promotions and  publicity (2,003) (1,389) (1,095)
Other (1,518) (1,261) (2,276)
Depreciation and amortization (5,750) (5,548) (5,064)
Other expenses (14,143) (12,676) (17,081)
Selling - credit cards (6,183) (5,292) (4,391)
Claims losses (1,143) (1,038) (778)
Selling of non-financial products (365) - -
Loss on  sale of other assets, fixed assets and investments in associates and joint  ventures (133) (119) (683)
Provision for lawsuits civil (1,072) (1,041) (1,080)
Provision for tax and social  security lawsuits (607) 317 (191)
Refund of interbank costs (354) (352) (270)
Impairment (16) (440) (6,201)
Other (4,270) (4,711) (3,487)
Total (69,164) (62,549) (64,207)
1) Includes the effects of the Voluntary Severance Program.
2) As a result of the reduction of the minority interest in XP Inc. and subsequent merger of XPart S.A., in October 2021, there was an increase in the number of ITUB4 shares to be delivered under the variable compensation plans. Payments occured in 2022 are reflected in Share-based payment (Note 20).