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Other assets and liabilities (Details) - BRL (R$)
R$ in Millions
Dec. 31, 2024
Dec. 31, 2023
IfrsStatementLineItems [Line Items]    
Other financial assets R$ 138,325 R$ 129,050
Other financial assets at amortised cost 136,713 127,699
Other financial assets at fair value through profit or loss 1,612 1,351
Other non-financial assets 29,064 20,027
Other financial assets, Current 144,402 127,104
Other financial assets, Non-current 22,987 21,973
Receivables From Credit Card Issuers [Member]    
IfrsStatementLineItems [Line Items]    
Other financial assets at amortised cost 82,014 80,957
Deposits In Guarantee For Contingent Liabilities Provisions And Legal Obligations [Member]    
IfrsStatementLineItems [Line Items]    
Other financial assets at amortised cost 13,662 13,277
Trading And Intermediation Of Securities [Member]    
IfrsStatementLineItems [Line Items]    
Other financial assets at amortised cost 24,152 18,655
Income Receivable [Member]    
IfrsStatementLineItems [Line Items]    
Other financial assets at amortised cost 4,080 3,784
Credit Of Operations Without Credit Granting Characteristics Net Amount [Member]    
IfrsStatementLineItems [Line Items]    
Other financial assets at amortised cost 9,759 10,016
Net Amount Receivable From Reimbursement Of Provisions [Member]    
IfrsStatementLineItems [Line Items]    
Other financial assets at amortised cost 358 943
Deposits In Guarantee Of Fund Raising Abroad [Member]    
IfrsStatementLineItems [Line Items]    
Other financial assets at amortised cost 40 67
Other assets [member]    
IfrsStatementLineItems [Line Items]    
Other financial assets at amortised cost 2,648
Other financial assets at fair value through profit or loss 1,612 1,351
Other non-financial assets 5,293 3,219
Sundry Foreign [Member]    
IfrsStatementLineItems [Line Items]    
Other non-financial assets 4,524 771
Prepaid Expenses [Member]    
IfrsStatementLineItems [Line Items]    
Other non-financial assets 8,503 7,714
Sundry Domestic [Member]    
IfrsStatementLineItems [Line Items]    
Other non-financial assets 4,028 4,629
Plan Assets Postemployment Benefits [Member]    
IfrsStatementLineItems [Line Items]    
Other non-financial assets 301 343
Encrypted Digital Assets [Member]    
IfrsStatementLineItems [Line Items]    
Other non-financial assets 2,345
Right-of-use assets [member]    
IfrsStatementLineItems [Line Items]    
Other non-financial assets R$ 4,070 R$ 3,351