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Other assets and liabilities (Details 1) - BRL (R$)
R$ in Millions
Dec. 31, 2024
Dec. 31, 2023
IfrsStatementLineItems [Line Items]    
Other financial liabilities, Total R$ 192,951 R$ 182,348
Other financial liabilities at amortised cost, Total 192,407 181,788
Other financial liabilities at fair value through profit or loss, Total 544 560
Other non-financial liabilities, Total 55,759 41,867
Other financial liabilities, Current 237,767 212,882
Other financial liabilities, Non-current 10,943 11,333
Credit Card Operations [Member]    
IfrsStatementLineItems [Line Items]    
Other financial liabilities at amortised cost, Total 164,872 156,406
Trading And Intermediation Of Securities [Member]    
IfrsStatementLineItems [Line Items]    
Other financial liabilities at amortised cost, Total 18,636 15,510
Foreign Exchange Portfolio [Member]    
IfrsStatementLineItems [Line Items]    
Other financial liabilities at amortised cost, Total 2,354
Finance Leases [Member]    
IfrsStatementLineItems [Line Items]    
Other financial liabilities at amortised cost, Total 3,681 3,302
Other Financials Liabilities [Member]    
IfrsStatementLineItems [Line Items]    
Other financial liabilities at amortised cost, Total 5,218 4,216
Other financial liabilities at fair value through profit or loss, Total 544 560
Funds In Transit [Member]    
IfrsStatementLineItems [Line Items]    
Other non-financial liabilities, Total 25,124 15,250
Collection And Payment Of Taxes And Contributions [Member]    
IfrsStatementLineItems [Line Items]    
Other non-financial liabilities, Total 398 608
Social And Statutory [Member]    
IfrsStatementLineItems [Line Items]    
Other non-financial liabilities, Total 12,487 10,675
Deferred Income [Member]    
IfrsStatementLineItems [Line Items]    
Other non-financial liabilities, Total 1,258 1,316
Domestic Sundry Creditors [Member]    
IfrsStatementLineItems [Line Items]    
Other non-financial liabilities, Total 5,076 3,435
Personnel Provision [Member]    
IfrsStatementLineItems [Line Items]    
Other non-financial liabilities, Total 2,731 2,386
Provision For Sundry Payments [Member]    
IfrsStatementLineItems [Line Items]    
Other non-financial liabilities, Total 2,260 1,865
Liabilities For Official Agreements And Rendering Of Payment Services [Member]    
IfrsStatementLineItems [Line Items]    
Other non-financial liabilities, Total 2,433 2,035
Provision For Retirement Plan Benefits [Member]    
IfrsStatementLineItems [Line Items]    
Other non-financial liabilities, Total 2,361 2,772
Other Nonfinancial Liabilities [Member]    
IfrsStatementLineItems [Line Items]    
Other non-financial liabilities, Total R$ 1,631 R$ 1,525