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Acquisitions and Dispositions - Narrative (Details)
£ in Millions
 1 Months Ended 3 Months Ended 12 Months Ended
Feb. 18, 2020
USD ($)
Dec. 04, 2019
Jul. 29, 2019
USD ($)
shares
Oct. 31, 2018
USD ($)
May 11, 2017
USD ($)
Dec. 31, 2019
USD ($)
Mar. 31, 2020
USD ($)
Dec. 31, 2019
USD ($)
Sep. 30, 2019
USD ($)
Dec. 31, 2019
USD ($)
Dec. 31, 2018
USD ($)
Dec. 31, 2017
USD ($)
acquisition
Jan. 10, 2018
USD ($)
Jan. 10, 2018
GBP (£)
Business Acquisition [Line Items]                            
Acquired intangible asset amortization                   $ 1,299,000,000 $ 347,000,000 $ 326,000,000    
Goodwill           $ 36,038,000,000   $ 36,038,000,000   36,038,000,000 5,702,000,000 5,590,000,000    
Discontinued Operations, Disposed of by Sale                            
Business Acquisition [Line Items]                            
Gain from sale of business         $ 10,000,000                  
Consideration from sale of business         17,000,000               $ 50,000,000 £ 37
Tax expense from sale of business         $ 5,000,000                  
First Data                            
Business Acquisition [Line Items]                            
Percentage of business acquired     100.00%                      
Entity shares issued per acquiree share (in shares) | shares     0.303                      
Repayment of First Data debt     $ 16,414,000,000                      
Goodwill, expected to be tax deductible     0                      
Measurement period adjustment, increase (decrease) in goodwill               552,000,000            
Measurement period adjustment, intangible assets               396,000,000            
Measurement period adjustment, noncontrolling interests               776,000,000            
Measurement period adjustment, recognized deferred tax liabilities               147,000,000            
Revenue of acquiree since acquisition date                   4,100,000,000        
Operating income of acquiree since acquisition date                   1,000,000,000.0        
Transaction expenses                   175,000,000        
Payments for acquisitions of businesses     46,475,000,000                      
Finite-lived intangibles assets     16,424,000,000                      
Goodwill     30,507,000,000                      
Deferred tax liabilities     3,535,000,000                      
First Data | Customer related intangible assets                            
Business Acquisition [Line Items]                            
Finite-lived intangibles assets     13,613,000,000                      
First Data | Trade names                            
Business Acquisition [Line Items]                            
Finite-lived intangibles assets     $ 490,000,000                      
Elan Financial Services                            
Business Acquisition [Line Items]                            
Measurement period adjustment, increase (decrease) in goodwill                 $ (24,000,000)          
Revenue of acquiree since acquisition date                   176,000,000 29,000,000      
Operating income of acquiree since acquisition date                   8,000,000 6,000,000      
Payments for acquisitions of businesses       $ 659,000,000                    
Cash purchase price       691,000,000                    
Working capital adjustments       57,000,000                    
Earn-out provisions, fair value       12,000,000                    
Future payments under a transition services agreement       $ 13,000,000                    
Transition services agreement term (in years)       2 years                    
Acquired intangible asset amortization                   37,000,000 4,000,000      
Finite-lived intangibles assets                 373,000,000          
Goodwill                 214,000,000          
Elan Financial Services | Customer related intangible assets                            
Business Acquisition [Line Items]                            
Finite-lived intangibles assets                 370,000,000          
Elan Financial Services | Trade names                            
Business Acquisition [Line Items]                            
Finite-lived intangibles assets                 $ 3,000,000          
Series of Individually Immaterial Business Acquisitions                            
Business Acquisition [Line Items]                            
Goodwill, expected to be tax deductible                       70,000,000    
Payments for acquisitions of businesses                       384,000,000    
Earn-out provisions, fair value                       $ 15,000,000    
Number of acquisitions | acquisition                       4    
Cash acquired from acquisitions                       $ 33,000,000    
Finite-lived intangibles assets                       163,000,000    
Goodwill                       217,000,000    
Other identifiable net assets                       19,000,000    
Assets held for sale                       50,000,000    
Deferred tax liabilities                       20,000,000    
Series of Individually Immaterial Business Acquisitions | Customer related intangible assets                            
Business Acquisition [Line Items]                            
Finite-lived intangibles assets                       92,000,000    
Common Stock | First Data                            
Business Acquisition [Line Items]                            
Number of shares issued for acquisition (in shares) | shares     286,000,000                      
Equity Awards | First Data                            
Business Acquisition [Line Items]                            
Number of shares issued for acquisition (in shares) | shares     15,000,000                      
Selling, General and Administrative Expenses | First Data                            
Business Acquisition [Line Items]                            
Transaction expenses                   77,000,000        
Debt Financing Activities | First Data                            
Business Acquisition [Line Items]                            
Transaction expenses                   98,000,000        
Subsequent Event | Disposal Group, Held-for-sale or Disposed of by Sale, Not Discontinued Operations                            
Business Acquisition [Line Items]                            
Gain from sale of business             $ 430,000,000              
Consideration from sale of business $ 591,000,000                          
Payments                            
Business Acquisition [Line Items]                            
Goodwill           3,749,000,000   3,749,000,000   3,749,000,000 $ 3,996,000,000 $ 3,757,000,000    
Investment Services Business | Disposal Group, Held-for-sale or Disposed of by Sale, Not Discontinued Operations                            
Business Acquisition [Line Items]                            
Assets held for sale of Investment Services business           360,000,000   360,000,000   360,000,000        
Liabilities held for sale of Investment Services business           $ 43,000,000   $ 43,000,000   $ 43,000,000        
Investment Services Business | Subsequent Event                            
Business Acquisition [Line Items]                            
Retained interest after disposition (as a percent) 40.00%                          
Investment Services Business | Payments                            
Business Acquisition [Line Items]                            
Controlling interest sold (as a percent)   60.00%       60.00%                
Investment Services Business | Payments | Subsequent Event                            
Business Acquisition [Line Items]                            
Controlling interest sold (as a percent) 60.00%