Condensed Consolidated Statements of Income - USD ($) shares in Millions, $ in Millions	3 Months Ended
Mar. 31, 2021	Mar. 31, 2020
Income Statement [Abstract]
Net revenues	$ 6,033	$ 4,618
Operating expenses:
Transaction expense	2,275	1,739
Transaction and credit losses	273	591
Customer support and operations	518	399
Sales and marketing	602	371
Technology and development	741	605
General and administrative	524	486
Restructuring and other charges	58	29
Total operating expenses	4,991	4,220
Operating income	1,042	398
Other income (expense), net	(170)	(135)
Income before income taxes	872	263
Income tax (benefit) expense	(225)	179
Net income	$ 1,097	$ 84
Net income per share:
Basic (in usd per share)	$ 0.94	$ 0.07
Diluted (in usd per share)	$ 0.92	$ 0.07
Weighted average shares:
Basic (in shares)	1,173	1,173
Diluted (in shares)	1,190	1,185

Customer support and operations includes (a) costs incurred in our global customer operations centers, including costs to provide call support to our customers, (b) costs to support our trust and security programs protecting our merchants and consumers, and (c) other costs incurred related to the delivery of our products, including payment devices, card production, and customer onboarding and compliance costs.

No definition available.