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Condensed Consolidated Statements of Operations - USD ($)
shares in Thousands, $ in Thousands
 3 Months Ended
Apr. 30, 2018
Apr. 30, 2017
Revenues:    
Subscription services $ 522,149 $ 399,736
Professional services 96,494 80,125
Total revenues 618,643 479,861
Costs and expenses:    
Costs of subscription services [1] 80,245 59,798
Costs of professional services [1] 97,726 76,913
Product development [1] 263,584 196,439
Sales and marketing [1] 192,771 155,709
General and administrative [1] 55,581 51,202
Total costs and expenses 689,907 540,061
Operating loss (71,264) (60,200)
Other income (expense), net (3,848) (1,663)
Loss before provision for (benefit from) income taxes (75,112) (61,863)
Provision for (benefit from) income taxes (702) 2,181
Net loss $ (74,410) $ (64,044)
Net loss per share, basic and diluted (in dollars per share) $ (0.35) $ (0.31)
Weighted-average shares used to compute net loss per share, basic and diluted (in shares) 213,055 203,818
[1] (1) Costs and expenses include share-based compensation expenses as follows:Costs of subscription services$7,877 $5,691Costs of professional services10,792 8,021Product development68,511 51,029Sales and marketing25,612 23,159General and administrative19,867 19,888