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Condensed Consolidated Statements of Operations - USD ($)
shares in Thousands, $ in Thousands
 3 Months Ended 9 Months Ended
Oct. 31, 2018
Oct. 31, 2017
Oct. 31, 2018
Oct. 31, 2017
Revenues:        
Total revenues $ 743,189 $ 555,389 $ 2,033,552 $ 1,560,570
Costs and expenses:        
Product development [1] 318,003 239,588 874,427 657,130
Sales and marketing [1] 246,156 176,121 641,391 503,782
General and administrative [1] 138,784 56,184 259,533 163,085
Total costs and expenses 925,944 635,448 2,376,553 1,782,458
Operating loss (182,755) (80,059) (343,001) (221,888)
Other income (expense), net 26,617 (3,742) 24,382 (4,467)
Loss before provision for (benefit from) income taxes (156,138) (83,801) (318,619) (226,355)
Provision for (benefit from) income taxes (2,807) 1,745 (4,722) 5,767
Net loss $ (153,331) $ (85,546) $ (313,897) $ (232,122)
Net loss per share, basic and diluted (in dollars per share) $ (0.70) $ (0.41) $ (1.46) $ (1.12)
Weighted-average shares used to compute net loss per share, basic and diluted (in shares) 217,694 209,188 215,588 206,715
Subscription services        
Revenues:        
Total revenues $ 624,416 $ 463,568 $ 1,712,224 $ 1,297,831
Costs and expenses:        
Cost of goods and services sold [1] 103,310 71,898 271,078 197,627
Professional services        
Revenues:        
Total revenues 118,773 91,821 321,328 262,739
Costs and expenses:        
Cost of goods and services sold [1] $ 119,691 $ 91,657 $ 330,124 $ 260,834
[1] (1) Costs and expenses include share-based compensation expenses as follows: Costs of subscription services$10,205 $6,899 $26,603 $19,170Costs of professional services15,702 9,956 39,012 27,278Product development86,304 59,116 230,169 167,068Sales and marketing38,720 25,517 93,699 74,618General and administrative57,993 20,991 99,163 63,656