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Consolidated Statements of Operations - USD ($)
shares in Thousands, $ in Thousands
 12 Months Ended
Jan. 31, 2019
Jan. 31, 2018
Jan. 31, 2017
Revenues:      
Total revenues $ 2,822,180 $ 2,143,050 $ 1,574,440
Costs and expenses:      
Product development 1,211,832 910,584 680,531
Sales and marketing 891,345 683,367 565,328
General and administrative 347,337 222,909 198,122
Total costs and expenses 3,285,464 2,446,273 1,927,526
Operating loss (463,284) (303,223) (353,086)
Other income (expense), net 39,532 (11,563) (32,427)
Loss before provision for (benefit from) income taxes (423,752) (314,786) (385,513)
Provision for (benefit from) income taxes (5,494) 6,436 (814)
Net loss (418,258) (321,222) (384,699)
Net loss attributable to Class A and Class B common stockholders $ (418,258) $ (321,222) $ (384,699)
Net loss per share, basic and diluted (in dollars per share) $ (1.93) $ (1.55) $ (1.94)
Weighted-average shares used to compute net loss per share, basic and diluted (in shares) 216,789 207,774 198,214
Subscription services      
Revenues:      
Total revenues $ 2,385,769 $ 1,787,833 $ 1,290,733
Costs and expenses:      
Cost of goods and services sold 379,877 273,461 213,389
Professional services      
Revenues:      
Total revenues 436,411 355,217 283,707
Costs and expenses:      
Cost of goods and services sold $ 455,073 $ 355,952 $ 270,156