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Condensed Consolidated Statements of Operations - USD ($)
shares in Thousands, $ in Thousands
 3 Months Ended
Apr. 30, 2019
Apr. 30, 2018
Revenues:    
Total revenues $ 825,055 $ 618,643
Costs and expenses:    
Product development [1] 347,831 263,584
Sales and marketing [1] 272,936 192,771
General and administrative [1] 84,455 55,581
Total costs and expenses 948,441 689,907
Operating loss (123,386) (71,264)
Other income (expense), net 7,141 (3,848)
Loss before provision for (benefit from) income taxes (116,245) (75,112)
Provision for (benefit from) income taxes 30 (702)
Net loss $ (116,275) $ (74,410)
Net loss per share, basic and diluted (in dollars per share) $ (0.52) $ (0.35)
Weighted-average shares used to compute net loss per share, basic and diluted (in shares) 223,309 213,055
Subscription services    
Revenues:    
Total revenues $ 701,024 $ 522,149
Costs and expenses:    
Cost of goods and services sold [1] 112,469 80,245
Professional services    
Revenues:    
Total revenues 124,031 96,494
Costs and expenses:    
Cost of goods and services sold [1] $ 130,750 $ 97,726
[1] (1) Costs and expenses include share-based compensation expenses as follows:Costs of subscription services$10,415 $7,877Costs of professional services16,150 10,792Product development91,237 68,511Sales and marketing38,854 25,612General and administrative28,579 19,867