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Condensed Consolidated Statements of Operations - USD ($)
shares in Thousands, $ in Thousands
 3 Months Ended 6 Months Ended
Jul. 31, 2019
Jul. 31, 2018
Jul. 31, 2019
Jul. 31, 2018
Revenues:        
Total revenues $ 887,752 $ 671,720 $ 1,712,807 $ 1,290,363
Costs and expenses:        
Product development [1] 378,122 292,840 725,953 556,424
Sales and marketing [1] 280,200 202,464 553,136 395,235
General and administrative [1] 85,593 65,168 170,048 120,749
Total costs and expenses 1,010,249 760,702 1,958,690 1,450,609
Operating loss (122,497) (88,982) (245,883) (160,246)
Other income (expense), net (106) 1,613 7,035 (2,235)
Loss before provision for (benefit from) income taxes (122,603) (87,369) (238,848) (162,481)
Provision for (benefit from) income taxes (1,891) (1,213) (1,861) (1,915)
Net loss $ (120,712) $ (86,156) $ (236,987) $ (160,566)
Net loss per share, basic and diluted (in dollars per share) $ (0.53) $ (0.40) $ (1.05) $ (0.75)
Weighted-average shares used to compute net loss per share, basic and diluted (in shares) 226,392 215,932 224,857 214,517
Subscription services        
Revenues:        
Total revenues $ 757,155 $ 565,659 $ 1,458,179 $ 1,087,808
Costs and expenses:        
Total costs and expenses [1] 121,161 87,523 233,630 167,768
Professional services        
Revenues:        
Total revenues 130,597 106,061 254,628 202,555
Costs and expenses:        
Total costs and expenses [1] $ 145,173 $ 112,707 $ 275,923 $ 210,433
[1]
(1)      Costs and expenses include share-based compensation expenses as follows:
Costs of subscription services
$
12,001

 
$
8,521

 
$
22,416

 
$
16,398

Costs of professional services
18,991

 
12,518

 
35,141

 
23,310

Product development
105,758

 
75,354

 
196,995

 
143,865

Sales and marketing
42,690

 
29,367

 
81,544

 
54,979

General and administrative
29,781

 
21,303

 
58,360

 
41,170