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Condensed Consolidated Statements of Operations - USD ($)
shares in Thousands, $ in Thousands
 3 Months Ended 6 Months Ended
Jul. 31, 2021
Jul. 31, 2020
Jul. 31, 2021
Jul. 31, 2020
Revenues:        
Total revenues $ 1,260,361 $ 1,061,967 $ 2,435,394 $ 2,080,352
Costs and expenses:        
Product development [1] 444,251 418,681 885,867 862,165
Sales and marketing [1] 358,157 276,497 684,651 595,054
General and administrative [1] 113,552 99,266 225,735 194,437
Total costs and expenses 1,261,481 1,078,721 2,474,827 2,241,563
Operating income (loss) (1,120) (16,754) (39,433) (161,211)
Other income (expense), net 102,985 (11,453) 93,934 (22,426)
Income (loss) before provision for (benefit from) income taxes 101,865 (28,207) 54,501 (183,637)
Provision for (benefit from) income taxes (3,871) (191) (4,713) 2,747
Net income (loss) $ 105,736 $ (28,016) $ 59,214 $ (186,384)
Net income (loss) per share, basic (in dollars per share) $ 0.43 $ (0.12) $ 0.24 $ (0.79)
Net income (loss) per share, diluted (in dollars per share) $ 0.41 $ (0.12) $ 0.23 $ (0.79)
Weighted-average common shares used to compute net income (loss) per share, basic (in shares) 246,943 236,002 245,308 234,483
Weighted-average common shares used to compute net income (loss) per share, diluted (in shares) 260,016 236,002 252,900 234,483
Subscription services        
Revenues:        
Total revenues $ 1,113,454 $ 931,698 $ 2,145,623 $ 1,813,654
Costs and expenses:        
Total costs and expenses [1] 192,738 145,007 374,946 290,270
Professional services        
Revenues:        
Total revenues 146,907 130,269 289,771 266,698
Costs and expenses:        
Total costs and expenses [1] $ 152,783 $ 139,270 $ 303,628 $ 299,637
[1]
(1) Costs and expenses include share-based compensation expenses as follows:
Three Months Ended July 31, Six Months Ended July 31,
2021202020212020
Costs of subscription services$20,421 $14,825 $41,138 $28,717 
Costs of professional services26,534 24,552 54,226 47,118 
Product development129,892 128,505 259,754 250,527 
Sales and marketing52,168 49,854 102,476 96,804 
General and administrative35,704 33,500 71,760 64,742