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Condensed Consolidated Statements of Operations - USD ($)
shares in Thousands, $ in Thousands
 3 Months Ended 9 Months Ended
Oct. 31, 2021
Oct. 31, 2020
Oct. 31, 2021
Oct. 31, 2020
Revenues:        
Total revenues $ 1,327,263 $ 1,105,960 $ 3,762,657 $ 3,186,312
Costs and expenses:        
Product development [1] 455,615 419,962 1,341,482 1,282,127
Sales and marketing [1] 366,323 302,870 1,050,974 897,924
General and administrative [1] 121,656 102,024 347,391 296,461
Total costs and expenses 1,303,318 1,120,037 3,778,145 3,361,600
Operating income (loss) 23,945 (14,077) (15,488) (175,288)
Other income (expense), net 21,557 (8,846) 115,491 (31,272)
Income (loss) before provision for (benefit from) income taxes 45,502 (22,923) 100,003 (206,560)
Provision for (benefit from) income taxes 2,090 1,417 (2,623) 4,164
Net income (loss) $ 43,412 $ (24,340) $ 102,626 $ (210,724)
Net income (loss) per share, basic (in dollars per share) $ 0.17 $ (0.10) $ 0.42 $ (0.89)
Net income (loss) per share, diluted (in dollars per share) $ 0.17 $ (0.10) $ 0.40 $ (0.89)
Weighted-average common shares used to compute net income (loss) per share, basic (in shares) 248,468 238,059 246,348 235,685
Weighted-average common shares used to compute net income (loss) per share, diluted (in shares) 254,760 238,059 253,917 235,685
Subscription services        
Revenues:        
Total revenues $ 1,171,517 $ 968,547 $ 3,317,140 $ 2,782,201
Costs and expenses:        
Total costs and expenses [1] 200,700 152,396 575,646 442,666
Professional services        
Revenues:        
Total revenues 155,746 137,413 445,517 404,111
Costs and expenses:        
Total costs and expenses [1] $ 159,024 $ 142,785 $ 462,652 $ 442,422
[1]
(1) Costs and expenses include share-based compensation expenses as follows:
Three Months Ended October 31, Nine Months Ended October 31,
2021202020212020
Costs of subscription services$21,340 $16,767 $62,478 $45,484 
Costs of professional services29,105 27,349 83,331 74,467 
Product development135,591 128,423 395,345 378,950 
Sales and marketing55,645 54,077 158,121 150,881 
General and administrative39,437 33,216 111,197 97,958