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Restructuring - Narrative (Details) - USD ($)
$ in Millions
 3 Months Ended 6 Months Ended
Jul. 31, 2025
Apr. 30, 2025
Jan. 31, 2025
Jul. 31, 2024
Jul. 31, 2025
Jul. 31, 2024
Restructuring Cost and Reserve [Line Items]            
Charges [1] $ 1     $ 1 $ 167 $ 8
Office Space Reductions            
Restructuring Cost and Reserve [Line Items]            
Exit charges       $ 1   $ 8
Fiscal 2026 Restructuring Plan            
Restructuring Cost and Reserve [Line Items]            
Percent of positions eliminated         7.50%  
Restructuring and related costs 232       $ 232  
Charges 1 $ 166 $ 65   167  
Fiscal 2026 Restructuring Plan | Employee Severance, Employee Benefits, and Share-Based Compensation            
Restructuring Cost and Reserve [Line Items]            
Restructuring and related costs 198       198  
Fiscal 2026 Restructuring Plan | Impairment of Office Space            
Restructuring Cost and Reserve [Line Items]            
Restructuring and related costs $ 34       $ 34  
[1]
(1) Costs and expenses include share-based compensation expense as follows:
Three Months Ended July 31, Six Months Ended July 31,
2025202420252024
Costs of subscription services$39 $35 $81 $73 
Costs of professional services28 28 58 59 
Product development170 163 353 336 
Sales and marketing84 77 177 149 
General and administrative70 67 140 138 
Restructuring0 0 42 0 
Total share-based compensation expense$391 $370 $851 $755