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v3.20.1

Condensed Consolidated Statements of Operations (unaudited) - USD ($) shares in Millions, $ in Millions | 3 Months Ended
--- | ---
Mar. 31, 2020 | Mar. 31, 2019
Revenues |  |
Net investment income | $ 421 | $ 648
Realized capital gains (losses) | (462) | 662
Total revenues | 10,076 | 10,990
Costs and expenses |  |
Property and casualty insurance claims and claims expense | 5,341 | 5,820
Shelter-in-Place Payback expense | 210 | 0
Life contract benefits | 501 | 497
Interest credited to contractholder funds | 132 | 162
Amortization of deferred policy acquisition costs | 1,401 | 1,364
Operating costs and expenses | 1,399 | 1,380
Pension and other postretirement remeasurement (gains) losses | 318 | 15
Restructuring and related charges | 5 | 18
Amortization of purchased intangibles | 28 | 32
Interest expense | 81 | 83
Total costs and expenses | 9,416 | 9,371
Gain on disposition of operations | 1 | 1
Income from operations before income tax expense | 661 | 1,620
Income tax expense | 112 | 328
Net income | 549 | 1,292
Preferred stock dividends | 36 | 31
Net income applicable to common shareholders | $ 513 | $ 1,261
Earnings per common share |  |
Net income available to common shareholders per common share - Basic (in dollars per share) | $ 1.62 | $ 3.79
Weighted average common shares - Basic (in shares) | 317.4 | 332.6
Net income available to common shareholders per common share - Diluted (in dollars per share) | $ 1.59 | $ 3.74
Weighted average common shares - Diluted (in shares) | 322.4 | 337.5
Property and casualty insurance premiums |  |
Revenues |  |
Premiums Earned, Net | $ 9,235 | $ 8,802
Life premiums and contract charges |  |
Revenues |  |
Insurance premiums, commissions and fees | 617 | 628
Other revenue |  |
Revenues |  |
Insurance premiums, commissions and fees | $ 265 | $ 250

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