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v3.20.2

Condensed Consolidated Statements of Operations (unaudited) - USD ($) shares in Millions, $ in Millions | 3 Months Ended | 9 Months Ended
--- | --- | ---
Sep. 30, 2020 | Sep. 30, 2019 | Sep. 30, 2020 | Sep. 30, 2019
Revenues |  |  |  |
Net investment income | $ 832 | $ 880 | $ 1,662 | $ 2,470
Realized capital gains (losses) | 440 | 197 | 682 | 1,183
Total revenues | 11,500 | 11,069 | 32,773 | 33,203
Costs and expenses |  |  |  |
Property and casualty insurance claims and claims expense | 6,072 | 6,051 | 16,635 | 18,227
Shelter-in-Place Payback expense | 0 | 0 | 948 | 0
Life contract benefits | 727 | 513 | 1,725 | 1,521
Interest credited to contractholder funds | 150 | 169 | 482 | 487
Amortization of deferred policy acquisition costs | 1,492 | 1,425 | 4,242 | 4,151
Operating costs and expenses | 1,380 | 1,414 | 4,230 | 4,174
Pension and other postretirement remeasurement (gains) losses | (71) | 225 | 320 | 365
Restructuring and related charges | 200 | 0 | 219 | 27
Amortization of purchased intangibles | 31 | 32 | 88 | 96
Impairment of purchased intangibles | 0 | 0 | 0 | 55
Interest expense | 78 | 80 | 238 | 245
Total costs and expenses | 10,059 | 9,909 | 29,127 | 29,348
Gain on disposition of operations | 1 | 0 | 3 | 3
Income from operations before income tax expense | 1,442 | 1,160 | 3,649 | 3,858
Income tax expense | 289 | 229 | 697 | 784
Net income | 1,153 | 931 | 2,952 | 3,074
Preferred stock dividends | 27 | 42 | 89 | 103
Net income applicable to common shareholders | $ 1,126 | $ 889 | $ 2,863 | $ 2,971
Earnings per common share |  |  |  |
Net income available to common shareholders per common share - Basic (in dollars per share) | $ 3.62 | $ 2.71 | $ 9.11 | $ 8.98
Weighted average common shares - Basic (in shares) | 311.2 | 327.7 | 314.1 | 330.8
Net income available to common shareholders per common share - Diluted (in dollars per share) | $ 3.58 | $ 2.67 | $ 9.01 | $ 8.85
Weighted average common shares - Diluted (in shares) | 314.1 | 333.0 | 317.9 | 335.7
Property and casualty insurance premiums |  |  |  |
Revenues |  |  |  |
Premiums Earned, Net | $ 9,336 | $ 9,094 | $ 27,794 | $ 26,882
Life premiums and contract charges |  |  |  |
Revenues |  |  |  |
Insurance premiums, commissions and fees | 620 | 625 | 1,841 | 1,874
Other revenue |  |  |  |
Revenues |  |  |  |
Insurance premiums, commissions and fees | $ 272 | $ 273 | $ 794 | $ 794

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