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v3.20.4

Consolidated Statements of Operations - USD ($) shares in Millions, $ in Millions | 12 Months Ended
--- | ---
Dec. 31, 2020 | Dec. 31, 2019 | Dec. 31, 2018
Revenues |  |  |
Property and casualty insurance premiums (net of reinsurance ceded and indemnification programs of $1,141, $1,122 and $1,016) | $ 39,517 | $ 38,577 | $ 36,513
Net investment income | 2,853 | 3,159 | 3,240
Realized capital gains (losses) | 1,356 | 1,885 | (877)
Total revenues | 44,791 | 44,675 | 39,815
Costs and expenses |  |  |
Property and casualty insurance claims and claims expense (net of reinsurance ceded and indemnification programs of $530, $524 and $1,378) | 22,001 | 23,976 | 22,778
Shelter-in-Place Payback expense | 948 | 0 | 0
Life contract benefits (net of reinsurance ceded of $155, $165 and $240) | 2,243 | 2,039 | 1,973
Interest credited to contractholder funds (net of reinsurance ceded of $27, $20 and $24) | 638 | 640 | 654
Amortization of deferred policy acquisition costs | 5,630 | 5,533 | 5,222
Operating costs and expenses | 5,732 | 5,690 | 5,594
Pension and other postretirement remeasurement (gains) losses | (51) | 114 | 468
Restructuring and related charges | 259 | 41 | 67
Amortization of purchased intangibles | 118 | 126 | 105
Impairment of purchased intangibles | 0 | 106 | 0
Interest expense | 318 | 327 | 332
Total costs and expenses | 37,836 | 38,592 | 37,193
Gain on disposition of operations | 4 | 6 | 6
Income from operations before income tax expense | 6,959 | 6,089 | 2,628
Income tax expense | 1,383 | 1,242 | 468
Net income | 5,576 | 4,847 | 2,160
Preferred stock dividends | 115 | 169 | 148
Net income applicable to common shareholders | $ 5,461 | $ 4,678 | $ 2,012
Earnings per common share: |  |  |
Net income applicable to common shareholders earnings per common share - Basic (in dollars per share) | $ 17.53 | $ 14.25 | $ 5.78
Weighted average common shares - Basic (in shares) | 311.6 | 328.2 | 347.8
Net income applicable to common shareholders earnings per common share - Diluted (in dollars per share) | $ 17.31 | $ 14.03 | $ 5.70
Weighted average common shares - Diluted (in shares) | 315.5 | 333.5 | 353.2
Property and casualty insurance premiums |  |  |
Revenues |  |  |
Property and casualty insurance premiums (net of reinsurance ceded and indemnification programs of $1,141, $1,122 and $1,016) | $ 37,073 | $ 36,076 | $ 34,048
Life insurance |  |  |
Revenues |  |  |
Property and casualty insurance premiums (net of reinsurance ceded and indemnification programs of $1,141, $1,122 and $1,016) | 1,516 | 1,512 | 1,482
Insurance premiums, commissions and fees | 2,444 | 2,501 | 2,465
Other revenue |  |  |
Revenues |  |  |
Insurance premiums, commissions and fees | $ 1,065 | $ 1,054 | $ 939

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