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Insurance Contract Liabilities and Reinsurance Assets | 12 Months Ended
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Dec. 31, 2020
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Insurance Contract Liabilities and Reinsurance Assets | Note 6 Insurance Contract Liabilities and Reinsurance Assets (a) Insurance contract liabilities and reinsurance assets Insurance contract liabilities are reported gross of reinsurance ceded and the ceded liabilities are reported separately as reinsurance assets. Insurance contract liabilities include actuarial liabilities, benefits payable, provision for unreported claims and policyholder amounts on deposit . The components of gross and net insurance contract liabilities are shown below.
As at December 31, |  | 2020 |  |  | 2019 |
Insurance contract liabilities |  | $ | 369,230 |  |  | $ | 336,156 |
Benefits payable and provision for unreported claims |  |  | 4,837 |  |  |  | 4,229 |
Policyholder amounts on deposit |  |  | 11,487 |  |  |  | 10,776 |
Gross insurance contract liabilities |  |  | 385,554 |  |  |  | 351,161 |
Reinsurance assets (1) |  |  | (45,769 | ) |  |  | (41,353 | )
Net insurance contract liabilities |  | $ | 339,785 |  |  | $ | 309,808 |
(1) | Reinsurance assets of $67 (2019 – $93) are related to investment contract liabilities, refer to note 7(b).
Net insurance contract liabilities represent the amount which, together with estimated future premiums and net investment income, will be sufficient to pay estimated future benefits, policyholder dividends and refunds, taxes (other than income taxes) and expenses on policies in-force net of reinsurance premiums and recoveries. Net insurance contract liabilities are determined using CALM, as required by the Canadian Institute of Actuaries. The determination of net insurance contract liabilities is based on an explicit projection of cash flows using current assumptions for each material cash flow item. Investment returns are projected using the current asset portfolios and projected reinvestment strategies. Each assumption is based on the best estimate, adjusted by a margin for adverse deviation. For fixed income returns, this margin is established by scenario testing a range of prescribed and company-developed scenarios consistent with Canadian Actuarial Standards of Practice. For all other assumptions, this margin is established by directly adjusting the best estimate assumption. Cash flows used in the net insurance contract liabilities valuation adjust the gross policy cash flows to reflect projected cash flows from ceded reinsurance. The cash flow impact of ceded reinsurance varies depending upon the amount of reinsurance, the structure of reinsurance treaties, the expected economic benefit from treaty cash flows and the impact of margins for adverse deviation. Gross insurance contract liabilities are determined by discounting gross policy cash flows using the same discount rate as the net CALM model discount rate. The reinsurance asset is determined by taking the difference between the gross insurance contract liabilities and the net insurance contract liabilities. The reinsurance asset represents the benefit derived from reinsurance arrangements in force at the date of the Consolidated Statements of Financial Position. The period used for the projection of cash flows is the policy lifetime for most individual insurance contracts. For other types of contracts, a shorter projection period may be used, with the contract generally ending at the earlier of the first renewal date on or after the Consolidated Statements of Financial Position date where the Company can exercise discretion in renewing its contractual obligations or terms of those obligations and the renewal or adjustment date that maximizes the insurance contract liabilities. For segregated fund products with guarantees, the projection period is generally set as the period that leads to the largest insurance contract liability. Where the projection period is less than the policy lifetime, insurance contract liabilities may be reduced by an allowance for acquisition expenses expected to be recovered from policy cash flows beyond the projection period used for the liabilities. Such allowances are tested for recoverability using assumptions that are consistent with other components of the actuarial valuation. (b) Composition The composition of insurance contract liabilities and reinsurance assets by the line of business and reporting segment is as follows. Gross insurance contract liabilities
|  | Individual insurance |  |  | Annuities and pensions |  |  | Other insurance contract liabilities (1) |  |  | Total, net of reinsurance ceded |  |  | Total reinsurance ceded |  |  | Total, gross of reinsurance ceded |
As at December 31, 2020 |  | Participating |  |  | Non- participating |
Asia |  | $ | 55,262 |  |  | $ | 36,930 |  |  | $ | 7,114 |  |  | $ | 3,652 |  |  | $ | 102,958 |  |  | $ | 2,127 |  |  | $ | 105,085 |
Canada |  |  | 12,796 |  |  |  | 44,468 |  |  |  | 18,462 |  |  |  | 14,620 |  |  |  | 90,346 |  |  |  | 443 |  |  |  | 90,789 |
U.S. |  |  | 8,422 |  |  |  | 68,001 |  |  |  | 16,292 |  |  |  | 54,224 |  |  |  | 146,939 |  |  |  | 42,875 |  |  |  | 189,814 |
Corporate and Other |  |  | – |  |  |  | (684 | ) |  |  | 34 |  |  |  | 192 |  |  |  | (458 | ) |  |  | 324 |  |  |  | (134 | )
Total, net of reinsurance ceded |  |  | 76,480 |  |  |  | 148,715 |  |  |  | 41,902 |  |  |  | 72,688 |  |  |  | 339,785 |  |  | $ | 45,769 |  |  | $ | 385,554 |
Total reinsurance ceded |  |  | 8,780 |  |  |  | 19,944 |  |  |  | 16,065 |  |  |  | 980 |  |  |  | 45,769 |  |  |  |  |  |  |  |  |
Total, gross of reinsurance ceded |  | $ | 85,260 |  |  | $ | 168,659 |  |  | $ | 57,967 |  |  | $ | 73,668 |  |  | $ | 385,554 |  |  |  |  |  |  |  |  |
|  | Individual insurance |  |  | Annuities and pensions |  |  | Other insurance contract liabilities (1) |  |  | Total, net of reinsurance ceded |  |  | Total reinsurance ceded |  |  | Total, gross of reinsurance ceded |
As at December 31, 2019 |  | Participating |  |  | Non- participating |
Asia |  | $ | 46,071 |  |  | $ | 32,887 |  |  | $ | 5,915 |  |  | $ | 3,064 |  |  | $ | 87,937 |  |  | $ | 1,432 |  |  | $ | 89,369 |
Canada |  |  | 12,012 |  |  |  | 39,655 |  |  |  | 17,871 |  |  |  | 13,759 |  |  |  | 83,297 |  |  |  | 286 |  |  |  | 83,583 |
U.S. |  |  | 8,734 |  |  |  | 66,163 |  |  |  | 14,763 |  |  |  | 49,199 |  |  |  | 138,859 |  |  |  | 39,411 |  |  |  | 178,270 |
Corporate and Other |  |  | – |  |  |  | (609 | ) |  |  | 36 |  |  |  | 288 |  |  |  | (285 | ) |  |  | 224 |  |  |  | (61 | )
Total, net of reinsurance ceded |  |  | 66,817 |  |  |  | 138,096 |  |  |  | 38,585 |  |  |  | 66,310 |  |  |  | 309,808 |  |  | $ | 41,353 |  |  | $ | 351,161 |
Total reinsurance ceded |  |  | 9,869 |  |  |  | 13,588 |  |  |  | 16,850 |  |  |  | 1,046 |  |  |  | 41,353 |  |  |  |  |  |  |  |  |
Total, gross of reinsurance ceded |  | $ | 76,686 |  |  | $ | 151,684 |  |  | $ | 55,435 |  |  | $ | 67,356 |  |  | $ | 351,161 |  |  |  |  |  |  |  |  |
(1) | Other insurance contract liabilities include group insurance and individual and group health including long-term care insurance.
Separate sub-accounts were established for participating policies in-force at the demutualization of MLI and John Hancock Mutual Life Insurance Company. These sub-accounts permit this participating business to be operated as separate “closed blocks” of participating policies. As at December 31, 2020, $29,480 (2019 – $29,402) of both reinsurance assets and insurance contract liabilities were related to these closed blocks of participating policies. (c) Assets backing insurance contract liabilities, other liabilities and capital Assets are segmented and matched to liabilities with similar underlying characteristics by product line and major currency. The Company has established target investment strategies and asset mixes for each asset segment supporting insurance contract liabilities which consider the risk attributes of the liabilities supported by the assets and expectations of market performance. Liabilities with rate and term guarantees are predominantly backed by fixed-rate instruments on a cash flow matching basis for a targeted duration horizon. Longer duration cash flows on these liabilities as well as on adjustable products such as participating life insurance are backed by a broader range of asset classes, including equity and alternative long-duration investments. The Company’s capital is invested in a range of debt and equity investments, both public and private. Changes in the fair value of assets backing net insurance contract liabilities, that the Company considers to be other than temporary, would have a limited impact on the Company’s net income wherever there is an effective matching of assets and liabilities, as these changes would be substantially offset by corresponding changes in the value of net insurance contract liabilities. The fair value of assets backing net insurance contract liabilities as at December 31, 2020, excluding reinsurance assets, was estimated at $350,264 (2019 – $315,952). As at December 31, 2020, the fair value of assets backing capital and other liabilities was estimated at $543,273 (2019 – $501,147). The following table presents the carrying value of assets backing net insurance contract liabilities, other liabilities and capital.
|  | Individual insurance |  |  | Annuities and pensions |  |  | Other insurance contract liabilities (1) |  |  | Other liabilities (2) |  |  | Capital (3) |  |  | Total |
As at December 31, 2020 |  | Participating |  |  | Non- participating |
Assets |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Debt securities |  | $ | 39,523 |  |  | $ | 81,548 |  |  | $ | 20,936 |  |  | $ | 34,725 |  |  | $ | 8,872 |  |  | $ | 33,121 |  |  | $ | 218,725 |
Public equities |  |  | 12,365 |  |  |  | 6,971 |  |  |  | 461 |  |  |  | 310 |  |  |  | 402 |  |  |  | 3,213 |  |  |  | 23,722 |
Mortgages |  |  | 3,069 |  |  |  | 12,536 |  |  |  | 4,923 |  |  |  | 8,315 |  |  |  | 21,338 |  |  |  | 26 |  |  |  | 50,207 |
Private placements |  |  | 5,549 |  |  |  | 17,276 |  |  |  | 7,499 |  |  |  | 9,439 |  |  |  | 817 |  |  |  | 176 |  |  |  | 40,756 |
Real estate |  |  | 3,385 |  |  |  | 6,466 |  |  |  | 1,027 |  |  |  | 1,697 |  |  |  | 57 |  |  |  | 200 |  |  |  | 12,832 |
Other |  |  | 12,589 |  |  |  | 23,918 |  |  |  | 7,056 |  |  |  | 18,202 |  |  |  | 448,014 |  |  |  | 24,328 |  |  |  | 534,107 |
Total |  | $ | 76,480 |  |  | $ | 148,715 |  |  | $ | 41,902 |  |  | $ | 72,688 |  |  | $ | 479,500 |  |  | $ | 61,064 |  |  | $ | 880,349 |
|  | Individual insurance |  |  | Annuities and pensions |  |  | Other insurance contract liabilities (1) |  |  | Other liabilities (2) |  |  | Capital (3) |  |  | Total |
As at December 31, 2019 |  | Participating |  |  | Non- participating |
Assets |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Debt securities |  | $ | 34,169 |  |  | $ | 74,113 |  |  | $ | 19,865 |  |  | $ | 31,620 |  |  | $ | 8,828 |  |  | $ | 29,527 |  |  | $ | 198,122 |
Public equities |  |  | 10,907 |  |  |  | 6,453 |  |  |  | 204 |  |  |  | 253 |  |  |  | 381 |  |  |  | 4,653 |  |  |  | 22,851 |
Mortgages |  |  | 2,921 |  |  |  | 12,140 |  |  |  | 5,203 |  |  |  | 7,916 |  |  |  | 21,165 |  |  |  | 31 |  |  |  | 49,376 |
Private placements |  |  | 4,658 |  |  |  | 16,020 |  |  |  | 6,957 |  |  |  | 9,122 |  |  |  | 1,090 |  |  |  | 132 |  |  |  | 37,979 |
Real estate |  |  | 3,336 |  |  |  | 6,446 |  |  |  | 1,082 |  |  |  | 1,731 |  |  |  | 113 |  |  |  | 220 |  |  |  | 12,928 |
Other |  |  | 10,826 |  |  |  | 22,924 |  |  |  | 5,274 |  |  |  | 15,668 |  |  |  | 410,376 |  |  |  | 22,806 |  |  |  | 487,874 |
Total |  | $ | 66,817 |  |  | $ | 138,096 |  |  | $ | 38,585 |  |  | $ | 66,310 |  |  | $ | 441,953 |  |  | $ | 57,369 |  |  | $ | 809,130 |
(1) | Other insurance contract liabilities include group insurance and individual and group health including long-term care insurance.
(2) | Other liabilities are non-insurance contract liabilities which include segregated funds, bank deposits, long-term debt, deferred tax liabilities, derivatives, investment contracts, embedded derivatives and other miscellaneous liabilities.
(3) | Capital is defined in note 12.
(d) Significant insurance contract liability valuation assumptions The determination of insurance contract liabilities involves the use of estimates and assumptions. Insurance contract liabilities have two major components: a best estimate amount and a provision for adverse deviation. Best estimate assumptions Best estimate assumptions are made with respect to mortality and morbidity, investment returns, rates of policy termination, operating expenses and certain taxes. Actual experience is monitored to ensure that assumptions remain appropriate and assumptions are changed as warranted. Assumptions are discussed in more detail in the following table.
Nature of factor and assumption methodology |  | Risk management
Mortality and morbidity |  | Mortality relates to the occurrence of death. Mortality is a key assumption for life insurance and certain forms of annuities. Mortality assumptions are based on the Company’s internal experience as well as past and emerging industry experience. Assumptions are differentiated by sex, underwriting class, policy type and geographic market. Assumptions are made for future mortality improvements. Morbidity relates to the occurrence of accidents and sickness for insured risks. Morbidity is a key assumption for long-term care insurance, disability insurance, critical illness and other forms of individual and group health benefits. Morbidity assumptions are based on the Company’s internal experience as well as past and emerging industry experience and are established for each type of morbidity risk and geographic market. Assumptions are made for future morbidity improvements. |  | The Company maintains underwriting standards to determine the insurability of applicants. Claim trends are monitored on an ongoing basis. Exposure to large claims is managed by establishing policy retention limits, which vary by market and geographic location. Policies in excess of the limits are reinsured with other companies. Mortality is monitored monthly and the overall 2020 experience was unfavourable (2019 – unfavourable) when compared to the Company’s assumptions. Morbidity is also monitored monthly and the overall 2020 experience was favourable (2019 – unfavourable) when compared to the Company’s assumptions.
Investment returns |  | The Company segments assets to support liabilities by business segment and geographic market and establishes investment strategies for each liability segment. Projected cash flows from these assets are combined with projected cash flows from future asset purchases/sales to determine expected rates of return on these assets for future years. Investment strategies are based on the target investment policies for each segment and the reinvestment returns are derived from current and projected market rates for fixed income investments and a projected outlook for other alternative long-duration assets. Investment return assumptions include expected future asset credit losses on fixed income investments. Credit losses are projected based on past experience of the Company and industry as well as specific reviews of the current investment portfolio. Investment return assumptions for each asset class and geographic market also incorporate expected investment management expenses that are derived from internal cost studies. The costs are attributed to each asset class to develop unitized assumptions per dollar of asset for each asset class and geographic market. |  | The Company’s policy of closely matching asset cash flows with those of the corresponding liabilities is designed to mitigate the Company’s exposure to future changes in interest rates. The interest rate risk positions in business segments are monitored on an ongoing basis. Under CALM, the reinvestment rate is developed using interest rate scenario testing and reflects the interest rate risk positions. In 2020, the movement in interest rates negatively (2019 – negatively) impacted the Company’s net income. This negative impact was driven by decreases in risk free interest rates and corporate spreads, as well the impact of swap spreads on policy liabilities. The exposure to credit losses is managed against policies that limit concentrations by issuer, corporate connections, ratings, sectors and geographic regions. On participating policies and some non-participating policies, credit loss experience is passed back to policyholders through the investment return crediting formula. For other policies, premiums and benefits reflect the Company’s assumed level of future credit losses at contract inception or most recent contract adjustment date. The Company holds explicit provisions in actuarial liabilities for credit risk including provisions for adverse deviation. In 2020, credit loss experience on debt securities and mortgages was unfavourable (2019 – favourable) when compared to the Company’s assumptions. Equities, real estate and other alternative long-duration assets are used to support liabilities where investment return experience is passed back to policyholders through dividends or credited investment return adjustments. Equities, real estate, oil and gas and other alternative long-duration assets are also used to support long-dated obligations in the Company’s annuity and pension businesses and for long-dated insurance obligations on contracts where the investment return risk is borne by the Company. In 2020, investment experience on alternative long-duration assets backing policyholder liabilities was unfavourable (2019 – favourable) primarily due to losses in real estate properties, and private equities, timber and agriculture properties as well as in oil and gas properties. In 2020, alternative long-duration asset origination did not exceed (2019 – exceeded) valuation requirements. In 2020, for the business that is dynamically hedged, segregated fund guarantee experience on residual, non-dynamically hedged market risks were unfavourable (2019 – favourable). For the business that is not dynamically hedged, experience on segregated fund guarantees due to changes in the market value of assets under management was also unfavourable (2019 – favourable). This excludes the experience on the macro equity hedges. In 2020, investment expense experience was unfavourable (2019 – unfavourable) when compared to the Company’s assumptions.
Policy termination and premium persistency |  | Policies are terminated through lapses and surrenders, where lapses represent the termination of policies due to non-payment of premiums and surrenders represent the voluntary termination of policies by policyholders. Premium persistency represents the level of ongoing deposits on contracts where there is policyholder discretion as to the amount and timing of deposits. Policy termination and premium persistency assumptions are primarily based on the Company’s recent experience adjusted for expected future conditions. Assumptions reflect differences by type of contract within each geographic market. |  | The Company seeks to design products that minimize financial exposure to lapse, surrender and premium persistency risk. The Company monitors lapse, surrender and persistency experience. In aggregate, 2020 policyholder termination and premium persistency experience was unfavourable (2019 – unfavourable) when compared to the Company’s assumptions used in the computation of actuarial liabilities.
Expenses and taxes |  | Operating expense assumptions reflect the projected costs of maintaining and servicing in-force policies, including associated overhead expenses. The expenses are derived from internal cost studies projected into the future with an allowance for inflation. For some developing businesses, there is an expectation that unit costs will decline as these businesses grow. Taxes reflect assumptions for future premium taxes and other non-income related taxes. For income taxes, policy liabilities are adjusted only for temporary tax timing and permanent tax rate differences on the cash flows available to satisfy policy obligations. |  | The Company prices its products to cover the expected costs of servicing and maintaining them. In addition, the Company monitors expenses monthly, including comparisons of actual expenses to expense levels allowed for in pricing and valuation. Maintenance expenses for 2020 were unfavourable (2019 – unfavourable) when compared to the Company’s assumptions used in the computation of actuarial liabilities. The Company prices its products to cover the expected cost of taxes.
Policyholder dividends, experience rating refunds, and other adjustable policy elements |  | The best estimate projections for policyholder dividends and experience rating refunds, and other adjustable elements of policy benefits are determined to be consistent with management’s expectation of how these elements will be managed should experience emerge consistently with the best estimate assumptions used for mortality and morbidity, investment returns, rates of policy termination, operating expenses and taxes. |  | The Company monitors policy experience and adjusts policy benefits and other adjustable elements to reflect this experience. Policyholder dividends are reviewed annually for all businesses under a framework of Board-approved policyholder dividend policies.
Foreign currency |  | Foreign currency risk results from a mismatch of the currency of liabilities and the currency of the assets designated to support these obligations. Where a currency mismatch exists, the assumed rate of return on the assets supporting the liabilities is reduced to reflect the potential for adverse movements in foreign exchange rates. |  | The Company generally matches the currency of its assets with the currency of the liabilities they support, with the objective of mitigating the risk of loss arising from movements in currency exchange rates.
The Company reviews actuarial methods and assumptions on an annual basis. If changes are made to assumptions (refer to note 6(h)), the full impact is recognized in income immediately. (e) Sensitivity of insurance contract liabilities to changes in non-economic assumptions The sensitivity of net income attributed to shareholders to changes in non-economic assumptions underlying insurance contract liabilities is shown below, assuming a simultaneous change in the assumption across all business units. The sensitivity of net income attributed to shareholders to a deterioration or improvement in non-economic assumptions for Long-Term Care (“LTC”) as at December 31, 2020 is also shown below. In practice, experience for each assumption will frequently vary by geographic market and business, and assumption updates are made on a business/geographic specific basis. Actual results can differ materially from these estimates for a variety of reasons including the interaction among these factors when more than one changes; changes in actuarial and investment return and future investment activity assumptions; changes in business mix, effective tax rates and other market factors; and the general limitations of internal models. Potential impact on net income attributed to shareholders arising from changes to non-economic assumptions (1)
As at December 31, |  | Decrease in net income attributed to shareholders |
| 2020 |  |  | 2019 |
Policy related assumptions |  |  |  |  |  |  |  |
2% adverse change in future mortality rates (2),(4) |  |  |  |  |  |  |  |
Products where an increase in rates increases insurance contract liabilities |  | $ | (500 | ) |  | $ | (500 | )
Products where a decrease in rates increases insurance contract liabilities |  |  | (600 | ) |  |  | (500 | )
5% adverse change in future morbidity rates (incidence and termination) (3),(4),(5) |  |  | (5,700 | ) |  |  | (5,100 | )
10% adverse change in future policy termination rates (4) |  |  | (2,600 | ) |  |  | (2,400 | )
5% increase in future expense levels |  |  | (600 | ) |  |  | (600 | )
(1) | The participating policy funds are largely self-supporting and generate no material impact on net income attributed to shareholders as a result of changes in non-economic assumptions. Experience gains or losses would generally result in changes to future dividends, with no direct impact to shareholders.
(2) | An increase in mortality rates will generally increase policy liabilities for life insurance contracts whereas a decrease in mortality rates will generally increase policy liabilities for policies with longevity risk such as payout annuities.
(3) | No amounts related to morbidity risk are included for policies where the policy liability provides only for claims costs expected over a short period, generally less than one year, such as Group Life and Health.
(4) | The impacts of the adverse sensitivities on LTC for morbidity, mortality and lapse do not assume any partial offsets from the Company’s ability to contractually raise premium rates in such events, subject to state regulatory approval. In practice, the Company would plan to file for rate increases equal to the amount of deterioration resulting from the sensitivities .
(5) | 5% deterioration in incidence rates and 5% deterioration in claim termination rates.
Potential impact on net income attributed to shareholders arising from changes to non-economic assumptions for Long-Term Care included in the above table (1),(2)
As at December 31, |  | Decrease in net income attributed to shareholders |
| 2020 |  |  | 2019 |
Policy related assumptions |  |  |  |  |  |  |  |
2 % adverse change in future mortality rates |  | $ | (300 | ) |  | $ | (300 | )
5 % adverse change in future morbidity incidence rates (3) |  |  | (2,100 | ) |  |  | (1,900 | )
5 % adverse change in future morbidity claims termination rates (3) |  |  | (3,100 | ) |  |  | (2,800 | )
10 % adverse change in future policy termination rates |  |  | (400 | ) |  |  | (400 | )
5 % increase in future expense levels |  |  | (100 | ) |  |  | (100 | )
(1) | The impacts of the adverse sensitivities on LTC for morbidity, mortality and lapse do not assume any partial offsets from the Company’s ability to contractually raise premium rates in such events, subject to state regulatory approval. In practice, the Company would plan to file for rate increases equal to the amount of deterioration resulting from the sensitivities.
(2) | The impact of favourable changes to all the sensitivities is relatively symmetrical.
(3) | The comparatives for 2019 have been updated to reflect refinements between incidence and termination impacts implemented in 2020.
(f) Provision for adverse deviation assumptions The assumptions made in establishing insurance contract liabilities reflect expected best estimates of future experience. To recognize the uncertainty in these best estimate assumptions, to allow for possible misestimation of and deterioration in experience and to provide a greater degree of assurance that the insurance contract liabilities are adequate to pay future benefits, the Appointed Actuary is required to include a margin in each assumption. Margins are released into future earnings as the policy is released from risk. Margins for interest rate risk are included by testing a number of scenarios of future interest rates. The margin can be established by testing a limited number of scenarios, some of which are prescribed by the Canadian Actuarial Standards of Practice, and determining the liability based on the worst outcome. Alternatively, the margin can be set by testing many scenarios, which are developed according to actuarial guidance. Under this approach the liability would be the average of the outcomes above a percentile in the range prescribed by the Canadian Actuarial Standards of Practice. Specific guidance is also provided for other risks such as market, credit, mortality and morbidity risks. For other risks which are not specifically addressed by the Canadian Institute of Actuaries, a range is provided of five per cent to 20 per cent of the expected experience assumption. The Company uses assumptions within the permissible ranges, with the determination of the level set considering the risk profile of the business. On occasion, in specific circumstances for additional prudence, a margin may exceed the high end of the range, which is permissible under the Canadian Actuarial Standards of Practice. This additional margin would be released if the specific circumstances which led to it being established were to change. Each margin is reviewed annually for continued appropriateness. (g) Change in insurance contract liabilities The change in insurance contract liabilities was a result of the following business activities and changes in actuarial estimates.
For the year ended December 31, 2020 |  | Net actuarial liabilities |  |  | Other insurance contract liabilities (1) |  |  | Net insurance contract liabilities |  |  | Reinsurance assets |  |  | Gross insurance contract liabilities |
Balance, January 1 |  | $ | 296,589 |  |  | $ | 13,219 |  |  | $ | 309,808 |  |  | $ | 41,353 |  |  | $ | 351,161 |
New policies (2) |  |  | 3,166 |  |  |  | – |  |  |  | 3,166 |  |  |  | 481 |  |  |  | 3,647 |
Normal in-force movement (2) |  |  | 32,340 |  |  |  | 1,312 |  |  |  | 33,652 |  |  |  | (3,030 | ) |  |  | 30,622 |
Changes in methods and assumptions (2) |  |  | 563 |  |  |  | – |  |  |  | 563 |  |  |  | 4,559 |  |  |  | 5,122 |
Reinsurance transactions (3) |  |  | (3,360 | ) |  |  | – |  |  |  | (3,360 | ) |  |  | 3,360 |  |  |  | – |
Impact of changes in foreign exchange rates |  |  | (3,890 | ) |  |  | (154 | ) |  |  | (4,044 | ) |  |  | (954 | ) |  |  | (4,998 | )
Balance, December 31 |  | $ | 325,408 |  |  | $ | 14,377 |  |  | $ | 339,785 |  |  | $ | 45,769 |  |  | $ | 385,554 |
For the year ended December 31, 2019 |  | Net actuarial liabilities |  |  | Other insurance contract liabilities (1) |  |  | Net insurance contract liabilities |  |  | Reinsurance assets |  |  | Gross insurance contract liabilities |
Balance, January 1 |  | $ | 272,761 |  |  | $ | 12,968 |  |  | $ | 285,729 |  |  | $ | 42,925 |  |  | $ | 328,654 |
New policies (4) |  |  | 3,251 |  |  |  | – |  |  |  | 3,251 |  |  |  | 521 |  |  |  | 3,772 |
Normal in-force movement (4) |  |  | 30,171 |  |  |  | 750 |  |  |  | 30,921 |  |  |  | (972 | ) |  |  | 29,949 |
Changes in methods and assumptions (4) |  |  | 74 |  |  |  | – |  |  |  | 74 |  |  |  | 927 |  |  |  | 1,001 |
Impact of changes in foreign exchange rates |  |  | (9,668 | ) |  |  | (499 | ) |  |  | (10,167 | ) |  |  | (2,048 | ) |  |  | (12,215 | )
Balance, December 31 |  | $ | 296,589 |  |  | $ | 13,219 |  |  | $ | 309,808 |  |  | $ | 41,353 |  |  | $ | 351,161 |
(1) | Other insurance contract liabilities are comprised of benefits payable and provisions for unreported claims and policyholder amounts on deposit.
(2) | In 2020, the $36,982 increase reported as the change in insurance contract liabilities on the Consolidated Statements of Income primarily consists of changes due to normal in-force movement, new policies, associated embedded derivatives and changes in methods and assumptions. These three items in the gross insurance contract liabilities were netted off by an increase of $39,391, of which $37,876 is included in the Consolidated Statements of Income increase in insurance contract liabilities and $1,515 is included in gross claims and benefits. The Consolidated Statements of Income change in insurance contract liabilities also includes the change in embedded derivatives associated with insurance contracts; however, these embedded derivatives are included in other liabilities on the Consolidated Statements of Financial Position.
(3) | On September 30, 2020, the Company, through its subsidiary John Hancock Life Insurance Company (U.S.A.), entered into a reinsurance agreement with Global Atlantic Financial Group Ltd to reinsure a block of legacy U.S. bank owned life insurance (“BOLI”). Under the terms of the transaction, the Company will maintain responsibility for servicing the policies with no expected impact to the BOLI policyholders. The transaction was structured such that the Company ceded policyholder contract liabilities and transferred invested assets backing these liabilities.
(4) | In 2019, the $33,727 increase reported as the change in insurance contract liabilities on the Consolidated Statements of Income primarily consists of changes due to normal in-force movement, new policies, associated embedded derivatives and changes in methods and assumptions. These three items in the gross insurance contract liabilities were netted off by an increase of $34,721, of which $34,056 is included in the Consolidated Statements of Income increase in insurance contract liabilities and $665 is included in gross claims and benefits. The Consolidated Statements of Income change in insurance contract liabilities also includes the change in embedded derivatives associated with insurance contracts; however, these embedded derivatives are included in other liabilities on the Consolidated Statements of Financial Position.
(h) Actuarial methods and assumptions A comprehensive review of valuation assumptions and methods is performed annually. The review reduces the Company’s exposure to uncertainty by ensuring assumptions for both asset and liability risks remain appropriate. This is accomplished by monitoring experience and updating assumptions which represent a best estimate of expected future experience, and margins that are appropriate for the risks assumed. While the assumptions selected represent the Company’s current best estimates and assessment of risk, the ongoing monitoring of experience and the changes in economic environment are likely to result in future changes to the actuarial assumptions, which could materially impact the insurance contract liabilities. Annual review 2020 The completion of the 2020 annual review of actuarial methods and assumptions resulted in an increase in insurance contract liabilities of $563, net of reinsurance, and a decrease in net income attributed to shareholders of $198 post-tax.
|  | Change in insurance contract liabilities, net of reinsurance |  |  |  |
For the year ended December 31, 2020 |  | Total |  |  | Attributed to participating policyholders’ account (1) |  |  | Attributed to shareholders’ account |  |  | Change in net income attributed to shareholders (post-tax) |
Canada variable annuity product review |  | $ | (42 | ) |  | $ | – |  |  | $ | (42 | ) |  | $ | 31 |
Mortality and morbidity updates |  |  | (304 | ) |  |  | (1 | ) |  |  | (303 | ) |  |  | 232 |
Lapses and policyholder behaviour |  |  | 893 |  |  |  | – |  |  |  | 893 |  |  |  | (682 | )
Investment related updates |  |  | (212 | ) |  |  | (153 | ) |  |  | (59 | ) |  |  | 31 |
Other updates |  |  | 228 |  |  |  | 455 |  |  |  | (227 | ) |  |  | 190 |
Net impact |  | $ | 563 |  |  | $ | 301 |  |  | $ | 262 |  |  | $ | (198 | )
(1) | The change in insurance contract liabilities, net of reinsurance, attributable to the participating policyholders’ account was driven by refinements to the Company’s valuation models, primarily due to annual updates to reflect market movements in the first half of 2020.
Canada variable annuity product review The review of the Company’s variable annuity product in Canada resulted in a $31 post-tax gain to net income attributed to shareholders. The gain was driven by refinements to the segregated fund guaranteed minimum withdrawal benefit valuation models, partially offset by updates to lapse assumptions to reflect emerging experience. Updates to mortality and morbidity Mortality and morbidity updates resulted in a $232 post-tax gain to net income attributed to shareholders. The gain was primarily driven by a review of the Company’s reinsurance arrangements and mortality margins for preferred risk classes in Canada Individual Insurance business, as well as updates to the morbidity assumptions on certain products in Japan. This was partially offset by a charge from the review of mortality assumptions in the U.S. Insurance business, where emerging experience showed higher mortality at older attained ages. Other updates to mortality and morbidity assumptions were made across several products, largely in Canada, to reflect recent experience resulting in a net post-tax gain to net income attributable to shareholders. Updates to lapses and policyholder behaviour Updates to lapses and policyholder behaviour assumptions resulted in a $682 post-tax charge to net income attributed to shareholders. The Company completed a detailed review of the lapse assumptions for universal life policies in Canada, including both yearly renewable term, and level cost of insurance products. The Company lowered the ultimate lapse assumptions due to the emergence of more recent data, which resulted in a post-tax charge of $504 to net income attributed to shareholders, primarily driven by adverse experience on large policies. Other updates to lapse and policyholder behaviour assumptions were made across several products to reflect recent experience resulting in a net post-tax charge to net income attributable to shareholders. The primary driver of the charge was adverse lapse experience from retail policies in Japan. Investment related updates Updates to investment return assumptions resulted in a $31 post-tax gain to net income attributed to shareholders. Other updates Other updates resulted in a $190 post-tax gain to net income attributed to shareholders. This incorporated several positive items including updates to the Company’s U.S. segregated fund guaranteed minimum withdrawal benefit valuation models, as well as updates to the projection of the tax and liability cash flows in the U.S. to align with updated U.S. tax and statutory reporting standard changes, partially offset by refinements to the valuation models, primarily driven by annual updates to reflect market movements in the first half of 2020. Annual review 2019 The 2019 annual review of actuarial methods and assumptions resulted in an increase in insurance contract liabilities of $74, net of reinsurance, and a decrease in net income attributed to shareholders of $21 post-tax.
|  | Change in insurance contract liabilities, net of reinsurance |  |  |  |
For the year ended December 31, 2019 |  | Total |  |  | Attributed to participating policyholders’ account |  |  | Attributed to shareholders’ account |  |  | Change in net income attributed to shareholders (post-tax) |
Long-term care triennial review |  | $ | 11 |  |  | $ | – |  |  | $ | 11 |  |  | $ | (8 | )
Mortality and morbidity updates |  |  | 25 |  |  |  | 47 |  |  |  | (22 | ) |  |  | 14 |
Lapses and policyholder behaviour |  |  | 135 |  |  |  | 17 |  |  |  | 118 |  |  |  | (75 | )
Investment return assumptions |  |  | 12 |  |  |  | 81 |  |  |  | (69 | ) |  |  | 70 |
Other updates |  |  | (109 | ) |  |  | (163 | ) |  |  | 54 |  |  |  | (22 | )
Net impact |  | $ | 74 |  |  | $ | (18 | ) |  | $ | 92 |  |  | $ | (21 | )
Long-term care triennial review U.S. Insurance completed a comprehensive long-term care (“LTC”) experience study in 2019 . The review included all aspects of claim assumptions, the impact of policyholder benefit reductions as well as the progress on future premium rate increases and a review of margins on the business. The impact of the LTC review was approximately net neutral to net income attributed to shareholders. The experience study showed lower termination rates than expected during the elimination or “qualifying” period (which is the period between when a claim is filed and when benefit payments begin), and favourable incidence as policyholders are filing claims at a lower rate than expected. In addition, policyholders are electing to reduce their benefits in lieu of paying increased premiums. The overall claims experience review led to a post-tax charge to net income attributed to shareholders of approximately $1.9 billion, which includes a gain of approximately $0.2 billion for the impact of benefit reductions. The experience study included additional claims data due to the natural aging of the block of business. As a result, the Company reduced certain margins for adverse deviations, which resulted in a post-tax gain to net income attributed to shareholders of approximately $0.7 billion. While the study continues to support the assumptions of both future morbidity and mortality improvement, the Company reduced its morbidity improvement assumption, which resulted in a post-tax charge to net income attributed to shareholders of approximately $0.7 billion. The review of premium increases assumed in the policy liabilities resulted in a post-tax gain to net income attributed to shareholders of approximately $2.0 billion related to the expected timing and amount of premium increases that are subject to state approval and reflects a 30% margin. The expected premium increases are informed by past approval rates applied to prior state filings that remain outstanding and estimated new requests based on the Company’s 2019 review of morbidity, mortality and lapse assumptions. The Company’s actual experience in obtaining premium increases could be materially different than what it has assumed, resulting in further increases or decreases in policy liabilities, which could be material. Updates to mortality and morbidity Mortality and morbidity updates resulted in a $14 post-tax gain to net income attributed to shareholders. This included a review of the Company’s Canada Individual Insurance mortality and reinsurance arrangements. Updates to lapses and policyholder behaviour Updates to lapses and policyholder behaviour assumptions resulted in a $75 post-tax charge to net income attributed to shareholders. The primary driver of the charge was an update to the Company’s lapse assumptions across several term and whole life product lines within the Company’s Canada Individual Insurance business, partially offset by several updates to lapse and premium persistency assumptions in other geographies. Updates to investment return assumptions Updates to investment return assumptions resulted in a $70 post-tax gain to net income attributed to shareholders. The primary driver of the gain was an update to the Company’s senior secured loan default rates to reflect recent experience, as well as its investment and crediting rate strategy for certain universal life products. This was partially offset by updates to certain private equity investment assumptions in Canada. Other updates Other updates resulted in a $22 post-tax charge to net income attributed to shareholders. (i) Insurance contracts contractual obligations Insurance contracts give rise to obligations fixed by agreement. As at December 31, 2020, the Company’s contractual obligations and commitments relating to insurance contracts are as follows.
Payments due by period |  | Less than 1 year |  |  | 1 to 3 years |  |  | 3 to 5 years |  |  | Over 5 years |  |  | Total |
Insurance contract liabilities (1) |  | $ | 10,672 |  |  | $ | 9,859 |  |  | $ | 15,416 |  |  | $ | 791,780 |  |  | $ | 827,727 |
(1) | Insurance contract liability cash flows include estimates related to the timing and payment of death and disability claims, policy surrenders, policy maturities, annuity payments, minimum guarantees on segregated fund products, policyholder dividends, commissions and premium taxes offset by contractual future premiums on in-force contracts. These estimated cash flows are based on the best estimate assumptions used in the determination of insurance contract liabilities. These amounts are undiscounted and reflect recoveries from reinsurance agreements. Due to the use of assumptions, actual cash flows may differ from these estimates. Cash flows include embedded derivatives measured separately at fair value.
(j) Gross claims and benefits The following table presents a breakdown of gross claims and benefits.
For the years ended December 31, |  | 2020 |  |  | 2019 |
Death, disability and other claims |  | $ | 18,064 |  |  | $ | 15,752 |
Maturity and surrender benefits |  |  | 8,613 |  |  |  | 8,433 |
Annuity payments |  |  | 3,560 |  |  |  | 4,030 |
Policyholder dividends and experience rating refunds |  |  | 1,411 |  |  |  | 1,445 |
Net transfers from segregated funds |  |  | (1,515 | ) |  |  | (1,000 | )
Total |  | $ | 30,133 |  |  | $ | 28,660 |
(k) Reinsurance transactions On September 30, 2020, the Company, through its subsidiary John Hancock Life Insurance Company (U.S.A.), entered into a reinsurance agreement with Global Atlantic Financial Group Ltd to reinsure a block of legacy U.S. bank owned life insurance (“BOLI”). Under the terms of the transaction, the Company will maintain responsibility for servicing the policies with no expected impact to the BOLI policyholders. The transaction was structured such that the Company ceded policyholder contract liabilities and transferred invested assets backing these liabilities. The transaction closed with an effective date of July 1, 2020. The Company recorded an after-tax gain of $262, which includes an increase in reinsurance assets and ceded premiums of $3.4 billion and $3.3 billion, respectively, on the Consolidated Statements of Income. On September 26, 2018, the Company entered into coinsurance agreements with Reinsurance Group of America (“RGA”) to reinsure a block of legacy U.S. individual pay-out annuities business from John Hancock Life Insurance Company (U.S.A.) (“JHUSA”) with a 100% quota share and John Hancock Life Insurance Company of New York (“JHNY”) with a 90% quota share. Under the terms of the agreements, the Company will maintain responsibility for servicing the policies. The transaction was structured such that the Company ceded policyholder contract liabilities and transferred invested assets backing these liabilities. The JHUSA transaction closed in 2018. The JHNY transaction closed with an effective date of January 1, 2019. The Company recorded an after-tax gain of $18, which includes an increase in reinsurance assets of $132 and ceded premiums of $131 in the Consolidated Statements of Income in 2019 . On October 31, 2018, the Company entered into coinsurance agreements with Jackson National Life Insurance Company (“Jackson”), a wholly owned subsidiary of Prudential plc, to reinsure a block of legacy U.S. group pay-out annuities business from JHUSA with a 100% quota share and from JHNY with a 90% quota share. Under the terms of the agreements, the Company will maintain responsibility for servicing the policies. The transaction was structured such that the Company ceded policyholder contract liabilities and transferred related invested assets backing these liabilities. The JHUSA transaction closed in 2018. The JHNY transaction closed with an effective date of January 1, 2019. The Company recorded an after-tax gain of $31 in 2019, which includes an increase in reinsurance assets of $621, a ceding commission paid of $35 and ceded premiums of $581 in the Consolidated Statements of Income.

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