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Property, equipment and software, net (Details)
¥ in Thousands, $ in Thousands
12 Months Ended
Dec. 31, 2017
CNY (¥)
Dec. 31, 2016
CNY (¥)
Dec. 31, 2015
CNY (¥)
Dec. 31, 2017
USD ($)
Dec. 31, 2017
CNY (¥)
Property, equipment and software, net          
Total   ¥ 10,451,316     ¥ 18,205,497
Less: Accumulated depreciation   (3,427,907)     (5,631,319)
Net book value   7,023,409   $ 1,932,616 12,574,178
Depreciation expenses ¥ 2,310,065 1,751,086 ¥ 1,027,312    
Office equipment          
Property, equipment and software, net          
Total   3,779,766     7,172,694
Office equipment          
Property, equipment and software, net          
Total   265,815     287,282
Vehicles          
Property, equipment and software, net          
Total   1,091,556     1,164,376
Logistic and warehouse equipment          
Property, equipment and software, net          
Total   1,578,653     2,693,969
Leasehold improvement          
Property, equipment and software, net          
Total   493,765     827,408
Software          
Property, equipment and software, net          
Total   175,418     203,848
Building and building improvement          
Property, equipment and software, net          
Total   ¥ 3,066,343     ¥ 5,855,920