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Revenue from Contracts with Customers | 12 Months Ended
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Dec. 31, 2020
Revenue from Contract with Customer [Abstract] |
Revenue from Contracts with Customers | Revenue from Contracts with Customers We account for revenue with customers in accordance with Topic 606. Revenue is recognized when or as control of the promised services is transferred to our customers, in an amount that reflects the consideration we expect to be entitled to receive in exchange for those services. Disaggregated Revenue The following tables represent a disaggregation of revenue from contracts with customers by type of service and/or segment (dollars in thousands):
| Year Ended December 31, 2020
| Advisory Services |  | Global Workplace Solutions |  | Real Estate Investments |  | Consolidated
Topic 606 Revenue: |  |  |  |  |  |  |
Global workplace solutions | $ | — |  |  | $ | 15,295,673 |  |  | $ | — |  |  | $ | 15,295,673 |
Advisory leasing | 2,404,273 |  |  | — |  |  | — |  |  | 2,404,273 |
Advisory sales | 1,658,702 |  |  | — |  |  | — |  |  | 1,658,702 |
Property and advisory project management | 2,204,263 |  |  |  |  |  |  | 2,204,263 |
Valuation | 614,307 |  |  | — |  |  | — |  |  | 614,307 |
Commercial mortgage origination (1) | 130,883 |  |  | — |  |  | — |  |  | 130,883 |
Loan servicing (2) | 45,692 |  |  | — |  |  | — |  |  | 45,692 |
Investment management | — |  |  | — |  |  | 474,939 |  |  | 474,939 |
Development services | — |  |  | — |  |  | 341,387 |  |  | 341,387 |
Topic 606 Revenue | 7,058,120 |  |  | 15,295,673 |  |  | 816,326 |  |  | 23,170,119 |
Out of Scope of Topic 606 Revenue: |  |  |  |  |  |  |
Commercial mortgage origination | 446,968 |  |  | — |  |  | — |  |  | 446,968 |
Loan servicing | 193,904 |  |  | — |  |  | — |  |  | 193,904 |
Development services (3) | — |  |  | — |  |  | 15,204 |  |  | 15,204 |
Total Out of Scope of Topic 606 Revenue | 640,872 |  |  | — |  |  | 15,204 |  |  | 656,076 |
Total revenue | $ | 7,698,992 |  |  | $ | 15,295,673 |  |  | $ | 831,530 |  |  | $ | 23,826,195 |
| Year Ended December 31, 2019
| Advisory Services |  | Global Workplace Solutions |  | Real Estate Investments |  | Consolidated
Topic 606 Revenue: |  |  |  |  |  |  |
Global workplace solutions | $ | — |  |  | $ | 14,164,001 |  |  | $ | — |  |  | $ | 14,164,001 |
Advisory leasing | 3,269,993 |  |  | — |  |  | — |  |  | 3,269,993 |
Advisory sales | 2,130,979 |  |  | — |  |  | — |  |  | 2,130,979 |
Property and advisory project management | 2,255,398 |  |  | — |  |  | — |  |  | 2,255,398 |
Valuation | 630,399 |  |  | — |  |  | — |  |  | 630,399 |
Commercial mortgage origination (1) | 154,227 |  |  | — |  |  | — |  |  | 154,227 |
Loan servicing (2) | 30,943 |  |  | — |  |  | — |  |  | 30,943 |
Investment management | — |  |  | — |  |  | 424,882 |  |  | 424,882 |
Development services | — |  |  | — |  |  | 213,264 |  |  | 213,264 |
Topic 606 Revenue | 8,471,939 |  |  | 14,164,001 |  |  | 638,146 |  |  | 23,274,086 |
Out of Scope of Topic 606 Revenue: |  |  |  |  |  |  |
Commercial mortgage origination | 421,736 |  |  | — |  |  | — |  |  | 421,736 |
Loan servicing | 175,793 |  |  | — |  |  | — |  |  | 175,793 |
Development services (3) | — |  |  | — |  |  | 22,476 |  |  | 22,476 |
Total Out of Scope of Topic 606 Revenue | 597,529 |  |  | — |  |  | 22,476 |  |  | 620,005 |
Total revenue | $ | 9,069,468 |  |  | $ | 14,164,001 |  |  | $ | 660,622 |  |  | $ | 23,894,091 |
| Year Ended December 31, 2018 (4)
| Advisory Services |  | Global Workplace Solutions |  | Real Estate Investments |  | Consolidated
Topic 606 Revenue: |  |  |  |  |  |  |
Global workplace solutions | $ | — |  |  | $ | 12,365,362 |  |  | $ | — |  |  | $ | 12,365,362 |
Advisory leasing | 3,080,117 |  |  | — |  |  | — |  |  | 3,080,117 |
Advisory sales | 1,980,932 |  |  | — |  |  | — |  |  | 1,980,932 |
Property and advisory project management | 2,057,433 |  |  | — |  |  | — |  |  | 2,057,433 |
Valuation | 598,806 |  |  | — |  |  | — |  |  | 598,806 |
Commercial mortgage origination (1) | 136,534 |  |  | — |  |  | — |  |  | 136,534 |
Loan servicing (2) | 24,192 |  |  | — |  |  | — |  |  | 24,192 |
Investment management | — |  |  | — |  |  | 434,405 |  |  | 434,405 |
Development services | — |  |  | — |  |  | 100,319 |  |  | 100,319 |
Topic 606 Revenue | 7,878,014 |  |  | 12,365,362 |  |  | 534,724 |  |  | 20,778,100 |
Out of Scope of Topic 606 Revenue: |  |  |  |  |  |  |
Commercial mortgage origination | 402,814 |  |  | — |  |  | — |  |  | 402,814 |
Loan servicing | 159,174 |  |  | — |  |  | — |  |  | 159,174 |
Total Out of Scope of Topic 606 Revenue | 561,988 |  |  | — |  |  | — |  |  | 561,988 |
Total revenue | $ | 8,440,002 |  |  | $ | 12,365,362 |  |  | $ | 534,724 |  |  | $ | 21,340,088 |
_______________ (1)We earn fees for arranging financing for borrowers with third-party lender contacts. Such fees are in scope of Topic 606. (2)Loan servicing fees earned from servicing contracts for which we do not hold mortgage servicing rights are in scope of Topic 606. (3)Out of scope revenue for development services represents selling profit from transfers of sales-type leases in the scope of Topic 842. (4)Our new organizational structure became effective January 1, 2019. See Note 19 for additional information. Revenue classifications for 2018 have been restated to conform to the new structure. Contract Assets and Liabilities We had contract assets totaling $471.8 million ($318.2 million of which was current) and $529.8 million ($328.0 million of which was current) as of December 31, 2020 and 2019, respectively. During the year ended December 31, 2020, our contract assets decreased by $58.0 million, primarily due to a decrease in contract assets in our advisory business. We had contract liabilities totaling $164.1 million ($162.0 million of which was current) and $115.0 million ($108.7 million of which was current) as of December 31, 2020 and 2019, respectively. During the year ended December 31, 2020, we recognized revenue of $80.0 million that was included in the contract liability balance at December 31, 2019. Contract Costs Within our Global Workplace Solutions segment, we incur transition costs to fulfill contracts prior to services being rendered. We capitalized $64.2 million, $69.3 million and $45.7 million, respectively, of transition costs during the years ended December 31, 2020, 2019 and 2018. We recorded amortization of transition costs of $46.9 million, $32.3 million and $23.4 million, respectively, during the years ended December 31, 2020, 2019 and 2018.

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- Definition The entire disclosure of revenue from contract with customer to transfer good or service and to transfer nonfinancial asset. Includes, but is not limited to, disaggregation of revenue, credit loss recognized from contract with customer, judgment and change in judgment related to contract with customer, and asset recognized from cost incurred to obtain or fulfill contract with customer. Excludes insurance and lease contracts. + References Reference 1: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 606 -URI http://asc.fasb.org/topic&trid=49130388 Reference 2: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 606 -SubTopic 10 -Section 50 -Paragraph 10 -URI http://asc.fasb.org/extlink&oid=121604090&loc=SL49130551-203045 Reference 3: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 606 -SubTopic 10 -Section 50 -Paragraph 13 -Subparagraph (b)(2) -URI http://asc.fasb.org/extlink&oid=121604090&loc=SL49130556-203045 Reference 4: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 606 -SubTopic 10 -Section 50 -Paragraph 12 -Subparagraph (b) -URI http://asc.fasb.org/extlink&oid=121604090&loc=SL49130554-203045 Reference 5: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 606 -SubTopic 10 -Section 50 -Paragraph 9 -URI http://asc.fasb.org/extlink&oid=121604090&loc=SL49130550-203045 Reference 6: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 606 -SubTopic 10 -Section 50 -Paragraph 12 -Subparagraph (e) -URI http://asc.fasb.org/extlink&oid=121604090&loc=SL49130554-203045 Reference 7: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 606 -SubTopic 10 -Section 50 -Paragraph 12 -Subparagraph (a) -URI http://asc.fasb.org/extlink&oid=121604090&loc=SL49130554-203045 Reference 8: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 606 -SubTopic 10 -Section 50 -Paragraph 12 -Subparagraph (d) -URI http://asc.fasb.org/extlink&oid=121604090&loc=SL49130554-203045 Reference 9: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 606 -SubTopic 10 -Section 50 -Paragraph 15 -URI http://asc.fasb.org/extlink&oid=121604090&loc=SL49130558-203045 Reference 10: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 606 -SubTopic 10 -Section 50 -Paragraph 12 -Subparagraph (c) -URI http://asc.fasb.org/extlink&oid=121604090&loc=SL49130554-203045 + Details
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