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Goodwill and Other Intangible Assets (Tables) | 12 Months Ended
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Dec. 31, 2020
Goodwill and Intangible Assets Disclosure [Abstract] |
Schedule of Changes in Goodwill by Segment | The following table summarizes the changes in the carrying amount of goodwill for the years ended December 31, 2020 and 2019 (dollars in thousands):
| Advisory Services |  | Global Workplace Solutions |  | Real Estate Investments |  | Total
Balance as of December 31, 2018 |  |  |  |  |  |  |
Goodwill | $ | 3,269,954 |  |  | $ | 875,570 |  |  | $ | 575,291 |  |  | 4,720,815 |
Accumulated impairment losses | (761,448) |  |  | (175,473) |  |  | (131,585) |  |  | (1,068,506) |
| 2,508,506 |  |  | 700,097 |  |  | 443,706 |  |  | 3,652,309 |
Purchase accounting entries related to acquisitions | 29,544 |  |  | 7,657 |  |  | 42,176 |  |  | 79,377 |
Foreign exchange movement | 2,720 |  |  | 16,279 |  |  | 2,808 |  |  | 21,807 |
Balance as of December 31, 2019 |  |  |  |  |  |  |
Goodwill | 3,302,218 |  |  | 899,506 |  |  | 620,275 |  |  | 4,821,999 |
Accumulated impairment losses | (761,448) |  |  | (175,473) |  |  | (131,585) |  |  | (1,068,506) |
| 2,540,770 |  |  | 724,033 |  |  | 488,690 |  |  | 3,753,493 |
Purchase accounting entries related to acquisitions | 16,463 |  |  | 9,702 |  |  | (7,984) |  |  | 18,181 |
Impairment | — |  |  | — |  |  | (25,000) |  |  | (25,000) |
Foreign exchange movement | 30,107 |  |  | 28,589 |  |  | 16,239 |  |  | 74,935 |
Balance as of December 31, 2020 |  |  |  |  |  |  |
Goodwill | 3,348,788 |  |  | 937,797 |  |  | 628,530 |  |  | 4,915,115 |
Accumulated impairment losses | (761,448) |  |  | (175,473) |  |  | (156,585) |  |  | (1,093,506) |
| $ | 2,587,340 |  |  | $ | 762,324 |  |  | $ | 471,945 |  |  | $ | 3,821,609 |
Schedule of Indefinite-Lived Intangible Assets | Other intangible assets totaled $1,367.9 million, net of accumulated amortization of $1,556.5 million as of December 31, 2020, and $1,379.5 million, net of accumulated amortization of $1,358.5 million, as of December 31, 2019 and are comprised of the following (dollars in thousands):
| December 31,
| 2020 |  | 2019
| Gross Carrying Amount |  | Accumulated Amortization |  | Gross Carrying Amount |  | Accumulated Amortization
Unamortizable intangible assets: |  |  |  |  |  |  |
Management contracts | $ | 67,422 |  |  |  |  | $ | 62,338 |  |  |
Trademarks | 56,800 |  |  |  |  | 56,800 |  |  |
Trade name | — |  |  |  |  | 6,000 |  |  |
| 124,222 |  |  |  |  | 125,138 |  |  |
Amortizable intangible assets: |  |  |  |  |  |  |
Customer relationships | 880,104 |  |  | $ | (603,866) |  |  | 857,772 |  |  | $ | (519,162) |
Mortgage servicing rights | 927,525 |  |  | (370,634) |  |  | 803,419 |  |  | (319,927) |
Trademarks/Trade names | 354,060 |  |  | (111,595) |  |  | 345,834 |  |  | (92,730) |
Management contracts | 152,312 |  |  | (145,612) |  |  | 142,767 |  |  | (138,891) |
Covenant not to compete | 73,750 |  |  | (73,750) |  |  | 73,750 |  |  | (73,750) |
Other | 412,477 |  |  | (251,080) |  |  | 389,394 |  |  | (214,068) |
| 2,800,228 |  |  | (1,556,537) |  |  | 2,612,936 |  |  | (1,358,528) |
Total intangible assets | $ | 2,924,450 |  |  | $ | (1,556,537) |  |  | $ | 2,738,074 |  |  | $ | (1,358,528) |
Schedule of Finite-Lived Intangible Assets | Other intangible assets totaled $1,367.9 million, net of accumulated amortization of $1,556.5 million as of December 31, 2020, and $1,379.5 million, net of accumulated amortization of $1,358.5 million, as of December 31, 2019 and are comprised of the following (dollars in thousands):
| December 31,
| 2020 |  | 2019
| Gross Carrying Amount |  | Accumulated Amortization |  | Gross Carrying Amount |  | Accumulated Amortization
Unamortizable intangible assets: |  |  |  |  |  |  |
Management contracts | $ | 67,422 |  |  |  |  | $ | 62,338 |  |  |
Trademarks | 56,800 |  |  |  |  | 56,800 |  |  |
Trade name | — |  |  |  |  | 6,000 |  |  |
| 124,222 |  |  |  |  | 125,138 |  |  |
Amortizable intangible assets: |  |  |  |  |  |  |
Customer relationships | 880,104 |  |  | $ | (603,866) |  |  | 857,772 |  |  | $ | (519,162) |
Mortgage servicing rights | 927,525 |  |  | (370,634) |  |  | 803,419 |  |  | (319,927) |
Trademarks/Trade names | 354,060 |  |  | (111,595) |  |  | 345,834 |  |  | (92,730) |
Management contracts | 152,312 |  |  | (145,612) |  |  | 142,767 |  |  | (138,891) |
Covenant not to compete | 73,750 |  |  | (73,750) |  |  | 73,750 |  |  | (73,750) |
Other | 412,477 |  |  | (251,080) |  |  | 389,394 |  |  | (214,068) |
| 2,800,228 |  |  | (1,556,537) |  |  | 2,612,936 |  |  | (1,358,528) |
Total intangible assets | $ | 2,924,450 |  |  | $ | (1,556,537) |  |  | $ | 2,738,074 |  |  | $ | (1,358,528) |

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