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Goodwill and Other Intangible Assets (Tables)

12 Months Ended

Dec. 31, 2020

Goodwill and Intangible Assets Disclosure [Abstract]

Schedule of Changes in Goodwill by Segment

The following table summarizes the changes in the carrying amount of goodwill for the years ended December 31, 2020 and 2019 (dollars in thousands):

			Advisory Services						Global Workplace Solutions						Real Estate Investments						Total
Balance as of December 31, 2018
Goodwill			$	3,269,954					$	875,570					$	575,291					4,720,815
Accumulated impairment losses			(761,448)						(175,473)						(131,585)						(1,068,506)
			2,508,506						700,097						443,706						3,652,309
Purchase accounting entries related to acquisitions			29,544						7,657						42,176						79,377
Foreign exchange movement			2,720						16,279						2,808						21,807
Balance as of December 31, 2019
Goodwill			3,302,218						899,506						620,275						4,821,999
Accumulated impairment losses			(761,448)						(175,473)						(131,585)						(1,068,506)
			2,540,770						724,033						488,690						3,753,493
Purchase accounting entries related to acquisitions			16,463						9,702						(7,984)						18,181
Impairment			—						—						(25,000)						(25,000)
Foreign exchange movement			30,107						28,589						16,239						74,935
Balance as of December 31, 2020
Goodwill			3,348,788						937,797						628,530						4,915,115
Accumulated impairment losses			(761,448)						(175,473)						(156,585)						(1,093,506)
			$	2,587,340					$	762,324					$	471,945					$	3,821,609

Schedule of Indefinite-Lived Intangible Assets

Other intangible assets totaled $1,367.9 million, net of accumulated amortization of $1,556.5 million as of December 31, 2020, and $1,379.5 million, net of accumulated amortization of $1,358.5 million, as of December 31, 2019 and are comprised of the following (dollars in thousands):

			December 31,
			2020												2019
			Gross Carrying Amount						Accumulated Amortization						Gross Carrying Amount						Accumulated Amortization
Unamortizable intangible assets:
Management contracts			$	67,422											$	62,338
Trademarks			56,800												56,800
Trade name			—												6,000
			124,222												125,138
Amortizable intangible assets:
Customer relationships			880,104						$	(603,866)					857,772						$	(519,162)
Mortgage servicing rights			927,525						(370,634)						803,419						(319,927)
Trademarks/Trade names			354,060						(111,595)						345,834						(92,730)
Management contracts			152,312						(145,612)						142,767						(138,891)
Covenant not to compete			73,750						(73,750)						73,750						(73,750)
Other			412,477						(251,080)						389,394						(214,068)
			2,800,228						(1,556,537)						2,612,936						(1,358,528)
Total intangible assets			$	2,924,450					$	(1,556,537)					$	2,738,074					$	(1,358,528)

Schedule of Finite-Lived Intangible Assets

Other intangible assets totaled $1,367.9 million, net of accumulated amortization of $1,556.5 million as of December 31, 2020, and $1,379.5 million, net of accumulated amortization of $1,358.5 million, as of December 31, 2019 and are comprised of the following (dollars in thousands):

			December 31,
			2020												2019
			Gross Carrying Amount						Accumulated Amortization						Gross Carrying Amount						Accumulated Amortization
Unamortizable intangible assets:
Management contracts			$	67,422											$	62,338
Trademarks			56,800												56,800
Trade name			—												6,000
			124,222												125,138
Amortizable intangible assets:
Customer relationships			880,104						$	(603,866)					857,772						$	(519,162)
Mortgage servicing rights			927,525						(370,634)						803,419						(319,927)
Trademarks/Trade names			354,060						(111,595)						345,834						(92,730)
Management contracts			152,312						(145,612)						142,767						(138,891)
Covenant not to compete			73,750						(73,750)						73,750						(73,750)
Other			412,477						(251,080)						389,394						(214,068)
			2,800,228						(1,556,537)						2,612,936						(1,358,528)
Total intangible assets			$	2,924,450					$	(1,556,537)					$	2,738,074					$	(1,358,528)

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