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Goodwill and Other Intangible Assets (Tables) | 12 Months Ended
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Dec. 31, 2023
Goodwill and Intangible Assets Disclosure [Abstract] |
Schedule of Changes in Goodwill by Segment | The following table summarizes the changes in the carrying amount of goodwill for the years ended December 31, 2023 and 2022 (dollars in millions):
| Advisory Services |  | Global Workplace Solutions |  | Real Estate Investments |  | Total
Balance as of December 31, 2021 |  |  |  |  |  |  |
Goodwill | $ | 3,299 |  |  | $ | 2,174 |  |  | $ | 616 |  |  | $ | 6,089 |
Accumulated impairment losses | (762) |  |  | (175) |  |  | (157) |  |  | (1,094) |
| 2,537 |  |  | 1,999 |  |  | 459 |  |  | 4,995 |
Purchase accounting entries related to acquisitions | 20 |  |  | 60 |  |  | — |  |  | 80 |
Impairment | — |  |  | — |  |  | (26) |  |  | (26) |
Foreign exchange movement | (36) |  |  | (124) |  |  | (21) |  |  | (181) |
Balance as of December 31, 2022 |  |  |  |  |  |  |
Goodwill | 3,283 |  |  | 2,110 |  |  | 595 |  |  | 5,988 |
Accumulated impairment losses | (762) |  |  | (175) |  |  | (183) |  |  | (1,120) |
| 2,521 |  |  | 1,935 |  |  | 412 |  |  | 4,868 |
Purchase accounting entries related to acquisitions | 91 |  |  | 93 |  |  | 3 |  |  | 187 |
Impairment | — |  |  | — |  |  | — |  |  | — |
Foreign exchange movement | 9 |  |  | 57 |  |  | 8 |  |  | 74 |
Balance as of December 31, 2023 |  |  |  |  |  |  |
Goodwill | 3,383 |  |  | 2,260 |  |  | 606 |  |  | 6,249 |
Accumulated impairment losses | (762) |  |  | (175) |  |  | (183) |  |  | (1,120) |
| $ | 2,621 |  |  | $ | 2,085 |  |  | $ | 423 |  |  | $ | 5,129 |
Schedule of Indefinite-Lived Intangible Assets | Other intangible assets totaled $2.1 billion, net of accumulated amortization of $2.2 billion as of December 31, 2023, and $2.2 billion, net of accumulated amortization of $1.9 billion, as of December 31, 2022 and are comprised of the following (dollars in millions):
| December 31,
| 2023 |  | 2022
| Gross Carrying Amount |  | Accumulated Amortization |  | Gross Carrying Amount |  | Accumulated Amortization
Unamortizable intangible assets: |  |  |  |  |  |  |
Management contracts | $ | 62 |  |  |  |  | $ | 60 |  |  |
Trademarks | 317 |  |  |  |  | 312 |  |  |
| 379 |  |  |  |  | 372 |  |  |
Amortizable intangible assets: |  |  |  |  |  |  |
Customer relationships | 1,727 |  |  | $ | (893) |  |  | 1,637 |  |  | $ | (774) |
Mortgage servicing rights | 1,055 |  |  | (556) |  |  | 1,030 |  |  | (469) |
Trademarks/Trade names | 315 |  |  | (147) |  |  | 305 |  |  | (129) |
Management contracts | 122 |  |  | (121) |  |  | 149 |  |  | (146) |
Covenant not to compete | 4 |  |  | (1) |  |  | 4 |  |  | (1) |
Other | 658 |  |  | (461) |  |  | 612 |  |  | (397) |
| 3,881 |  |  | (2,179) |  |  | 3,737 |  |  | (1,916) |
Total intangible assets | $ | 4,260 |  |  | $ | (2,179) |  |  | $ | 4,109 |  |  | $ | (1,916) |
Schedule of Finite-Lived Intangible Assets | Other intangible assets totaled $2.1 billion, net of accumulated amortization of $2.2 billion as of December 31, 2023, and $2.2 billion, net of accumulated amortization of $1.9 billion, as of December 31, 2022 and are comprised of the following (dollars in millions):
| December 31,
| 2023 |  | 2022
| Gross Carrying Amount |  | Accumulated Amortization |  | Gross Carrying Amount |  | Accumulated Amortization
Unamortizable intangible assets: |  |  |  |  |  |  |
Management contracts | $ | 62 |  |  |  |  | $ | 60 |  |  |
Trademarks | 317 |  |  |  |  | 312 |  |  |
| 379 |  |  |  |  | 372 |  |  |
Amortizable intangible assets: |  |  |  |  |  |  |
Customer relationships | 1,727 |  |  | $ | (893) |  |  | 1,637 |  |  | $ | (774) |
Mortgage servicing rights | 1,055 |  |  | (556) |  |  | 1,030 |  |  | (469) |
Trademarks/Trade names | 315 |  |  | (147) |  |  | 305 |  |  | (129) |
Management contracts | 122 |  |  | (121) |  |  | 149 |  |  | (146) |
Covenant not to compete | 4 |  |  | (1) |  |  | 4 |  |  | (1) |
Other | 658 |  |  | (461) |  |  | 612 |  |  | (397) |
| 3,881 |  |  | (2,179) |  |  | 3,737 |  |  | (1,916) |
Total intangible assets | $ | 4,260 |  |  | $ | (2,179) |  |  | $ | 4,109 |  |  | $ | (1,916) |

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