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Revenue from Contracts with Customers | 12 Months Ended
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Dec. 31, 2023
Revenue from Contract with Customer [Abstract] |
Revenue from Contracts with Customers | Revenue from Contracts with Customers We account for revenue with customers in accordance with Topic 606. Revenue is recognized when or as control of the promised services is transferred to our customers, in an amount that reflects the consideration we expect to be entitled to receive in exchange for those services. Disaggregated Revenue The following tables represent a disaggregation of revenue from contracts with customers by type of service and/or segment (dollars in millions):
| Year Ended December 31, 2023
| Advisory Services |  | Global Workplace Solutions |  | Real Estate Investments |  | Corporate, other and eliminations |  | Consolidated
Topic 606 Revenue: |  |  |  |  |  |  |  |  |
Facilities management | $ | — |  |  | $ | 15,205 |  |  | $ | — |  |  | $ | — |  |  | $ | 15,205 |
Project management | — |  |  | 7,310 |  |  | — |  |  | — |  |  | 7,310 |
Advisory leasing | 3,503 |  |  | — |  |  | — |  |  | 3 |  |  | 3,506 |
Advisory sales | 1,611 |  |  | — |  |  | — |  |  | — |  |  | 1,611 |
Property management | 1,928 |  |  | — |  |  | — |  |  | (20) |  |  | 1,908 |
Valuation | 716 |  |  | — |  |  | — |  |  | — |  |  | 716 |
Commercial mortgage origination (1) | 138 |  |  | — |  |  | — |  |  | — |  |  | 138 |
Loan servicing (2) | 73 |  |  | — |  |  | — |  |  | — |  |  | 73 |
Investment management | — |  |  | — |  |  | 592 |  |  | — |  |  | 592 |
Development services | — |  |  | — |  |  | 345 |  |  | — |  |  | 345 |
Topic 606 Revenue | 7,969 |  |  | 22,515 |  |  | 937 |  |  | (17) |  |  | 31,404 |
Out of Scope of Topic 606 Revenue: |  |  |  |  |  |  |  |  |
Commercial mortgage origination | 286 |  |  | — |  |  | — |  |  | — |  |  | 286 |
Loan servicing | 244 |  |  | — |  |  | — |  |  | — |  |  | 244 |
Development services (3) | — |  |  | — |  |  | 15 |  |  | — |  |  | 15 |
Total Out of Scope of Topic 606 Revenue | 530 |  |  | — |  |  | 15 |  |  | — |  |  | 545 |
Total Revenue | $ | 8,499 |  |  | $ | 22,515 |  |  | $ | 952 |  |  | $ | (17) |  |  | $ | 31,949 |
| Year Ended December 31, 2022
| Advisory Services |  | Global Workplace Solutions |  | Real Estate Investments |  | Corporate, other and eliminations |  | Consolidated
Topic 606 Revenue: |  |  |  |  |  |  |  |  |
Facilities management | $ | — |  |  | $ | 15,201 |  |  | $ | — |  |  | $ | — |  |  | $ | 15,201 |
Project management | — |  |  | 4,650 |  |  | — |  |  | — |  |  | 4,650 |
Advisory leasing | 3,872 |  |  | — |  |  | — |  |  | 3 |  |  | 3,875 |
Advisory sales | 2,523 |  |  | — |  |  | — |  |  | — |  |  | 2,523 |
Property management | 1,849 |  |  | — |  |  | — |  |  | (19) |  |  | 1,830 |
Valuation | 765 |  |  | — |  |  | — |  |  | — |  |  | 765 |
Commercial mortgage origination (1) | 274 |  |  | — |  |  | — |  |  | — |  |  | 274 |
Loan servicing (2) | 57 |  |  | — |  |  | — |  |  | — |  |  | 57 |
Investment management | — |  |  | — |  |  | 595 |  |  | — |  |  | 595 |
Development services | — |  |  | — |  |  | 404 |  |  | — |  |  | 404 |
Topic 606 Revenue | 9,340 |  |  | 19,851 |  |  | 999 |  |  | (16) |  |  | 30,174 |
Out of Scope of Topic 606 Revenue: |  |  |  |  |  |  |  |  |
Commercial mortgage origination | 289 |  |  | — |  |  | — |  |  | — |  |  | 289 |
Loan servicing | 254 |  |  | — |  |  | — |  |  | — |  |  | 254 |
Development services (3) | — |  |  | — |  |  | 111 |  |  | — |  |  | 111 |
Total Out of Scope of Topic 606 Revenue | 543 |  |  | — |  |  | 111 |  |  | — |  |  | 654 |
Total Revenue | $ | 9,883 |  |  | $ | 19,851 |  |  | $ | 1,110 |  |  | $ | (16) |  |  | $ | 30,828 |
| Year Ended December 31, 2021
| Advisory Services |  | Global Workplace Solutions |  | Real Estate Investments |  | Corporate, other and eliminations |  | Consolidated
Topic 606 Revenue: |  |  |  |  |  |  |  |  |
Facilities management | $ | — |  |  | $ | 14,167 |  |  | $ | — |  |  | $ | — |  |  | $ | 14,167 |
Project management | — |  |  | 2,932 |  |  | — |  |  | — |  |  | 2,932 |
Advisory leasing | 3,306 |  |  | — |  |  | — |  |  | 2 |  |  | 3,308 |
Advisory sales | 2,790 |  |  | — |  |  | — |  |  | — |  |  | 2,790 |
Property management | 1,739 |  |  | — |  |  | — |  |  | (22) |  |  | 1,717 |
Valuation | 733 |  |  | — |  |  | — |  |  | — |  |  | 733 |
Commercial mortgage origination (1) | 314 |  |  | — |  |  | — |  |  | — |  |  | 314 |
Loan servicing (2) | 43 |  |  | — |  |  | — |  |  | — |  |  | 43 |
Investment management | — |  |  | — |  |  | 556 |  |  | — |  |  | 556 |
Development services | — |  |  | — |  |  | 390 |  |  | — |  |  | 390 |
Topic 606 Revenue | 8,925 |  |  | 17,099 |  |  | 946 |  |  | (20) |  |  | 26,950 |
Out of Scope of Topic 606 Revenue: |  |  |  |  |  |  |  |  |
Commercial mortgage origination | 388 |  |  | — |  |  | — |  |  | — |  |  | 388 |
Loan servicing | 262 |  |  | — |  |  | — |  |  | — |  |  | 262 |
Development services (3) | — |  |  | — |  |  | 146 |  |  | — |  |  | 146 |
Total Out of Scope of Topic 606 Revenue | 650 |  |  | — |  |  | 146 |  |  | — |  |  | 796 |
Total Revenue | $ | 9,575 |  |  | $ | 17,099 |  |  | $ | 1,092 |  |  | $ | (20) |  |  | $ | 27,746 |
________________________________________________________________________________________________________________________________________ (1)We earn fees for arranging financing for borrowers with third-party lender contacts. Such fees are in scope of Topic 606. (2)Loan servicing fees earned from servicing contracts for which we do not hold mortgage servicing rights are in scope of Topic 606. (3)Out of scope revenue for development services represents selling profit from transfers of sales-type leases in the scope of Topic 842. Contract Assets and Liabilities We had contract assets totaling $517.4 million ($442.9 million of which was current) and $529.1 million ($391.6 million of which was current) as of December 31, 2023 and 2022, respectively. During the year ended December 31, 2023, our contract assets decreased by $11.7 million, within our Real Estate Investments and Advisory Services segments. We had contract liabilities totaling $304.3 million ($297.6 million of which was current) and $284.3 million ($276.3 million of which was current) as of December 31, 2023 and 2022, respectively. During the year ended December 31, 2023, we recognized revenue of $232.7 million that was included in the contract liability balance at December 31, 2022. Contract Costs We capitalized $39.8 million, $29.9 million and $84.9 million, respectively, of transition costs during the years ended December 31, 2023, 2022 and 2021. We recorded amortization of transition costs of $36.7 million, $42.1 million and $40.3 million, respectively, during the years ended December 31, 2023, 2022 and 2021.

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- Definition The entire disclosure of revenue from contract with customer to transfer good or service and to transfer nonfinancial asset. Includes, but is not limited to, disaggregation of revenue, credit loss recognized from contract with customer, judgment and change in judgment related to contract with customer, and asset recognized from cost incurred to obtain or fulfill contract with customer. Excludes insurance and lease contracts. + References Reference 1: http://www.xbrl.org/2003/role/disclosureRef -Topic 606 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 9 -Publisher FASB -URI https://asc.fasb.org//1943274/2147479806/606-10-50-9 Reference 2: http://www.xbrl.org/2003/role/disclosureRef -Topic 606 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 10 -Publisher FASB -URI https://asc.fasb.org//1943274/2147479806/606-10-50-10 Reference 3: http://www.xbrl.org/2003/role/disclosureRef -Topic 606 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 15 -Publisher FASB -URI https://asc.fasb.org//1943274/2147479806/606-10-50-15 Reference 4: http://www.xbrl.org/2003/role/disclosureRef -Topic 606 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 12 -Subparagraph (a) -Publisher FASB -URI https://asc.fasb.org//1943274/2147479806/606-10-50-12 Reference 5: http://www.xbrl.org/2003/role/disclosureRef -Topic 606 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 12 -Subparagraph (b) -Publisher FASB -URI https://asc.fasb.org//1943274/2147479806/606-10-50-12 Reference 6: http://www.xbrl.org/2003/role/disclosureRef -Topic 606 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 12 -Subparagraph (c) -Publisher FASB -URI https://asc.fasb.org//1943274/2147479806/606-10-50-12 Reference 7: http://www.xbrl.org/2003/role/disclosureRef -Topic 606 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 12 -Subparagraph (d) -Publisher FASB -URI https://asc.fasb.org//1943274/2147479806/606-10-50-12 Reference 8: http://www.xbrl.org/2003/role/disclosureRef -Topic 606 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 12 -Subparagraph (e) -Publisher FASB -URI https://asc.fasb.org//1943274/2147479806/606-10-50-12 Reference 9: http://www.xbrl.org/2003/role/disclosureRef -Topic 606 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 13 -Subparagraph (b)(2) -Publisher FASB -URI https://asc.fasb.org//1943274/2147479806/606-10-50-13 Reference 10: http://www.xbrl.org/2003/role/disclosureRef -Name Accounting Standards Codification -Topic 606 -Publisher FASB -URI https://asc.fasb.org//606/tableOfContent + Details
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