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Revenue from Contract with Customer (Details) - USD ($) $ in Millions | 3 Months Ended | 9 Months Ended
--- | --- | ---
Sep. 30, 2020 | Sep. 30, 2019 | Sep. 30, 2020 | Sep. 30, 2019
Disaggregation of Revenue [Line Items] |  |  |  |  |
Less: Banking and deposit interest expense |  | $ 10 | $ 34 | $ 53 | $ 106
Total segment adjusted operating revenues |  | 2,977 | 3,300 | 8,693 | 9,665
Total net revenues |  | 3,003 | 3,317 | 8,716 | 9,680
Consolidation, eliminations [Member] |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |
Total segment adjusted operating revenues |  | 343 | 364 | 1,011 | 1,050
Total before eliminations [Member] |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |
Revenue from contracts with customers |  | 2,433 | 2,443 | 7,089 | 7,103
Revenue from other sources | [1] | 923 | 1,273 | 2,693 | 3,738
Total segment gross revenues |  | 3,356 | 3,716 | 9,782 | 10,841
Less: Banking and deposit interest expense |  | 10 | 35 | 55 | 111
Total segment adjusted operating revenues |  | 3,346 | 3,681 | 9,727 | 10,730
Total before eliminations [Member] | Management and financial advice fees [Member] |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |
Revenue from contracts with customers |  | 1,726 | 1,631 | 4,892 | 4,673
Total before eliminations [Member] | Management and financial advice fees [Member] | Asset Management: Retail [Member] |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |
Revenue from contracts with customers |  | 466 | 448 | 1,330 | 1,319
Total before eliminations [Member] | Management and financial advice fees [Member] | Asset Management: Institutional [Member] |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |
Revenue from contracts with customers |  | 122 | 135 | 308 | 350
Total before eliminations [Member] | Management and financial advice fees [Member] | Advisory fees [Member] |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |
Revenue from contracts with customers |  | 907 | 813 | 2,558 | 2,317
Total before eliminations [Member] | Management and financial advice fees [Member] | Financial planning fees [Member] |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |
Revenue from contracts with customers |  | 81 | 80 | 248 | 233
Total before eliminations [Member] | Management and financial advice fees [Member] | Transaction and other fees [Member] |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |
Revenue from contracts with customers |  | 150 | 155 | 448 | 454
Total before eliminations [Member] | Distribution fees [Member] |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |
Revenue from contracts with customers |  | 658 | 772 | 2,049 | 2,292
Total before eliminations [Member] | Distribution fees [Member] | Mutual funds [Member] |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |
Revenue from contracts with customers |  | 245 | 242 | 714 | 712
Total before eliminations [Member] | Distribution fees [Member] | Insurance and annuity products [Member] |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |
Revenue from contracts with customers |  | 322 | 361 | 1,001 | 1,046
Total before eliminations [Member] | Distribution fees [Member] | Other Investments [Member] |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |
Revenue from contracts with customers |  | 91 | 169 | 334 | 534
Total before eliminations [Member] | Other revenues [Member] |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |
Revenue from contracts with customers |  | 49 | 40 | 148 | 138
Total Segment [Member] |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |
Revenue from contracts with customers |  | 2,433 | 2,443 | 7,089 | 7,103
Revenue from other sources | [1] | 896 | 1,254 | 2,665 | 3,717
Total segment gross revenues |  | 3,329 | 3,697 | 9,754 | 10,820
Less: Banking and deposit interest expense |  | 10 | 35 | 55 | 111
Total segment adjusted operating revenues |  | 3,319 | 3,662 | 9,699 | 10,709
Total net revenues |  | 2,977 | 3,300 | 8,693 | 9,665
Total Segment [Member] | Consolidation, eliminations [Member] |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |
Total segment adjusted operating revenues |  | 342 | 362 | 1,006 | 1,044
Total Segment [Member] | Management and financial advice fees [Member] |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |
Revenue from contracts with customers |  | 1,726 | 1,631 | 4,892 | 4,673
Total Segment [Member] | Management and financial advice fees [Member] | Asset Management: Retail [Member] |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |
Revenue from contracts with customers |  | 466 | 448 | 1,330 | 1,319
Total Segment [Member] | Management and financial advice fees [Member] | Asset Management: Institutional [Member] |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |
Revenue from contracts with customers |  | 122 | 135 | 308 | 350
Total Segment [Member] | Management and financial advice fees [Member] | Advisory fees [Member] |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |
Revenue from contracts with customers |  | 907 | 813 | 2,558 | 2,317
Total Segment [Member] | Management and financial advice fees [Member] | Financial planning fees [Member] |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |
Revenue from contracts with customers |  | 81 | 80 | 248 | 233
Total Segment [Member] | Management and financial advice fees [Member] | Transaction and other fees [Member] |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |
Revenue from contracts with customers |  | 150 | 155 | 448 | 454
Total Segment [Member] | Distribution fees [Member] |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |
Revenue from contracts with customers |  | 658 | 772 | 2,049 | 2,292
Total Segment [Member] | Distribution fees [Member] | Mutual funds [Member] |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |
Revenue from contracts with customers |  | 245 | 242 | 714 | 712
Total Segment [Member] | Distribution fees [Member] | Insurance and annuity products [Member] |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |
Revenue from contracts with customers |  | 322 | 361 | 1,001 | 1,046
Total Segment [Member] | Distribution fees [Member] | Other Investments [Member] |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |
Revenue from contracts with customers |  | 91 | 169 | 334 | 534
Total Segment [Member] | Other revenues [Member] |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |
Revenue from contracts with customers |  | 49 | 40 | 148 | 138
Advice and Wealth Management [Member] |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |
Revenue from contracts with customers |  | 1,600 | 1,602 | 4,688 | 4,669
Revenue from other sources | [1] | 77 | 115 | 264 | 326
Total segment gross revenues |  | 1,677 | 1,717 | 4,952 | 4,995
Less: Banking and deposit interest expense |  | 10 | 35 | 53 | 106
Total segment adjusted operating revenues |  | 1,667 | 1,682 | 4,899 | 4,889
Total net revenues |  | 1,448 | 1,442 | 4,250 | 4,200
Advice and Wealth Management [Member] | Consolidation, eliminations [Member] |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |
Total segment adjusted operating revenues |  | 219 | 240 | 649 | 689
Advice and Wealth Management [Member] | Management and financial advice fees [Member] |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |
Revenue from contracts with customers |  | 1,077 | 984 | 3,070 | 2,816
Advice and Wealth Management [Member] | Management and financial advice fees [Member] | Advisory fees [Member] |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |
Revenue from contracts with customers |  | 907 | 813 | 2,558 | 2,317
Advice and Wealth Management [Member] | Management and financial advice fees [Member] | Financial planning fees [Member] |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |
Revenue from contracts with customers |  | 81 | 80 | 248 | 233
Advice and Wealth Management [Member] | Management and financial advice fees [Member] | Transaction and other fees [Member] |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |
Revenue from contracts with customers |  | 89 | 91 | 264 | 266
Advice and Wealth Management [Member] | Distribution fees [Member] |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |
Revenue from contracts with customers |  | 479 | 578 | 1,480 | 1,719
Advice and Wealth Management [Member] | Distribution fees [Member] | Mutual funds [Member] |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |
Revenue from contracts with customers |  | 186 | 183 | 540 | 536
Advice and Wealth Management [Member] | Distribution fees [Member] | Insurance and annuity products [Member] |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |
Revenue from contracts with customers |  | 202 | 226 | 606 | 649
Advice and Wealth Management [Member] | Distribution fees [Member] | Other Investments [Member] |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |
Revenue from contracts with customers |  | 91 | 169 | 334 | 534
Advice and Wealth Management [Member] | Other revenues [Member] |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |
Revenue from contracts with customers |  | 44 | 40 | 138 | 134
Asset Management [Member] |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |
Revenue from contracts with customers |  | 739 | 733 | 2,082 | 2,117
Revenue from other sources | [1] |  | 8 | 11 | 26
Total segment gross revenues |  | 739 | 741 | 2,093 | 2,143
Less: Banking and deposit interest expense |  |  | (1) |  |
Total segment adjusted operating revenues |  | 739 | 742 | 2,093 | 2,143
Total net revenues |  | 726 | 729 | 2,054 | 2,103
Asset Management [Member] | Consolidation, eliminations [Member] |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |
Total segment adjusted operating revenues |  | 13 | 13 | 39 | 40
Asset Management [Member] | Management and financial advice fees [Member] |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |
Revenue from contracts with customers |  | 635 | 631 | 1,777 | 1,810
Asset Management [Member] | Management and financial advice fees [Member] | Asset Management: Retail [Member] |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |
Revenue from contracts with customers |  | 466 | 448 | 1,330 | 1,319
Asset Management [Member] | Management and financial advice fees [Member] | Asset Management: Institutional [Member] |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |
Revenue from contracts with customers |  | 122 | 135 | 308 | 350
Asset Management [Member] | Management and financial advice fees [Member] | Transaction and other fees [Member] |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |
Revenue from contracts with customers |  | 47 | 48 | 139 | 141
Asset Management [Member] | Distribution fees [Member] |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |
Revenue from contracts with customers |  | 104 | 102 | 303 | 303
Asset Management [Member] | Distribution fees [Member] | Mutual funds [Member] |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |
Revenue from contracts with customers |  | 59 | 59 | 174 | 176
Asset Management [Member] | Distribution fees [Member] | Insurance and annuity products [Member] |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |
Revenue from contracts with customers |  | 45 | 43 | 129 | 127
Asset Management [Member] | Other revenues [Member] |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |
Revenue from contracts with customers |  |  |  | 2 | 4
Retirement & Protection Solutions [Member] |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |
Revenue from contracts with customers |  | 94 | 107 | 316 | 312
Revenue from other sources | [1] | 687 | 681 | 1,979 | 2,025
Total segment gross revenues |  | 781 | 788 | 2,295 | 2,337
Total segment adjusted operating revenues |  | 781 | 788 | 2,295 | 2,337
Total net revenues |  | 671 | 678 | 1,976 | 2,018
Retirement & Protection Solutions [Member] | Consolidation, eliminations [Member] |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |
Total segment adjusted operating revenues |  | 110 | 110 | 319 | 319
Retirement & Protection Solutions [Member] | Management and financial advice fees [Member] |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |
Revenue from contracts with customers |  | 14 | 16 | 45 | 47
Retirement & Protection Solutions [Member] | Management and financial advice fees [Member] | Transaction and other fees [Member] |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |
Revenue from contracts with customers |  | 14 | 16 | 45 | 47
Retirement & Protection Solutions [Member] | Distribution fees [Member] |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |
Revenue from contracts with customers |  | 75 | 91 | 266 | 265
Retirement & Protection Solutions [Member] | Distribution fees [Member] | Insurance and annuity products [Member] |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |
Revenue from contracts with customers |  | 75 | 91 | 266 | 265
Retirement & Protection Solutions [Member] | Other revenues [Member] |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |
Revenue from contracts with customers |  | 5 |  | 5 |
Corporate Segment [Member] |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |
Revenue from contracts with customers |  |  | 1 | 3 | 5
Revenue from other sources | [1] | 132 | 450 | 411 | 1,340
Total segment gross revenues |  | 132 | 451 | 414 | 1,345
Less: Banking and deposit interest expense |  |  | 1 | 2 | 5
Total segment adjusted operating revenues |  | 132 | 450 | 412 | 1,340
Total net revenues |  | 132 | 451 | 413 | 1,344
Corporate Segment [Member] | Consolidation, eliminations [Member] |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |
Total segment adjusted operating revenues |  |  | (1) | (1) | (4)
Corporate Segment [Member] | Distribution fees [Member] |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |
Revenue from contracts with customers |  |  | 1 |  | 5
Corporate Segment [Member] | Distribution fees [Member] | Insurance and annuity products [Member] |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |
Revenue from contracts with customers |  |  | 1 |  | 5
Corporate Segment [Member] | Other revenues [Member] |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |
Revenue from contracts with customers |  |  |  | 3 |
Non-operating Revenue [Member] |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |
Revenue from other sources | [1] | 27 | 19 | 28 | 21
Total segment gross revenues |  | 27 | 19 | 28 | 21
Total segment adjusted operating revenues |  | 27 | 19 | 28 | 21
Total net revenues |  | 26 | 17 | 23 | 15
Non-operating Revenue [Member] | Consolidation, eliminations [Member] |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |
Total segment adjusted operating revenues |  | $ 1 | $ 2 | $ 5 | $ 6
[1] | Revenues not included in the scope of the revenue from contracts with customers standard. The amounts primarily consist of revenue associated with insurance and annuity products or financial instruments.

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