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Revenue from Contract with Customer Revenue from Contract with Customer (Details) - USD ($) $ in Millions | 3 Months Ended | 12 Months Ended
--- | --- | ---
Dec. 31, 2020 | Sep. 30, 2020 | Jun. 30, 2020 | Mar. 31, 2020 | Dec. 31, 2019 | Sep. 30, 2019 | Jun. 30, 2019 | Mar. 31, 2019 | Dec. 31, 2020 | Dec. 31, 2019 | Dec. 31, 2018
Disaggregation of Revenue [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Less: Banking and deposit interest expense |  |  |  |  |  |  |  |  |  | $ 59 | $ 136 | $ 89
Total segment adjusted operating revenues |  |  |  |  |  |  |  |  |  | 11,829 | 12,710 | 12,694
Total net revenues |  | $ 3,183 | $ 3,003 | $ 2,712 | $ 3,001 | $ 3,287 | $ 3,317 | $ 3,245 | $ 3,118 | 11,899 | 12,967 | 12,835
Consolidation, Eliminations [Member] |  |  |  |  |  |  |  |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Total segment adjusted operating revenues |  |  |  |  |  |  |  |  |  | 1,384 | 1,410 | 1,431
Total before eliminations [Member] |  |  |  |  |  |  |  |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Revenue from contracts with customers |  |  |  |  |  |  |  |  |  | 9,696 | 9,604 | 9,336
Revenue from other sources | [1] |  |  |  |  |  |  |  |  | 3,649 | 4,917 | 5,025
Total segment gross revenues |  |  |  |  |  |  |  |  |  | 13,345 | 14,521 | 14,361
Less: Banking and deposit interest expense |  |  |  |  |  |  |  |  |  | 62 | 144 | 95
Total segment adjusted operating revenues |  |  |  |  |  |  |  |  |  | 13,283 | 14,377 | 14,266
Total before eliminations [Member] | Management and financial advice fees [Member] |  |  |  |  |  |  |  |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Revenue from contracts with customers |  |  |  |  |  |  |  |  |  | 6,727 | 6,371 | 6,120
Total before eliminations [Member] | Management and financial advice fees [Member] | Asset Management: Retail [Member] |  |  |  |  |  |  |  |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Revenue from contracts with customers |  |  |  |  |  |  |  |  |  | 1,822 | 1,783 | 1,874
Total before eliminations [Member] | Management and financial advice fees [Member] | Asset Management: Institutional [Member] |  |  |  |  |  |  |  |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Revenue from contracts with customers |  |  |  |  |  |  |  |  |  | 442 | 495 | 453
Total before eliminations [Member] | Management and financial advice fees [Member] | Advisory fees [Member] |  |  |  |  |  |  |  |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Revenue from contracts with customers |  |  |  |  |  |  |  |  |  | 3,511 | 3,156 | 2,865
Total before eliminations [Member] | Management and financial advice fees [Member] | Financial Planning Fees [Member] |  |  |  |  |  |  |  |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Revenue from contracts with customers |  |  |  |  |  |  |  |  |  | 348 | 330 | 318
Total before eliminations [Member] | Management and financial advice fees [Member] | Transaction and other fees [Member] |  |  |  |  |  |  |  |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Revenue from contracts with customers |  |  |  |  |  |  |  |  |  | 604 | 607 | 610
Total before eliminations [Member] | Distribution fees [Member] |  |  |  |  |  |  |  |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Revenue from contracts with customers |  |  |  |  |  |  |  |  |  | 2,776 | 3,052 | 3,041
Total before eliminations [Member] | Distribution fees [Member] | Mutual Funds [Member] |  |  |  |  |  |  |  |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Revenue from contracts with customers |  |  |  |  |  |  |  |  |  | 974 | 963 | 989
Total before eliminations [Member] | Distribution fees [Member] | Insurance and annuity products [Member] |  |  |  |  |  |  |  |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Revenue from contracts with customers |  |  |  |  |  |  |  |  |  | 1,372 | 1,409 | 1,430
Total before eliminations [Member] | Distribution fees [Member] | Other products [Member] |  |  |  |  |  |  |  |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Revenue from contracts with customers |  |  |  |  |  |  |  |  |  | 430 | 680 | 622
Total before eliminations [Member] | Other revenues [Member] |  |  |  |  |  |  |  |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Revenue from contracts with customers |  |  |  |  |  |  |  |  |  | 193 | 181 | 175
Total Segment [Member] |  |  |  |  |  |  |  |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Revenue from contracts with customers |  |  |  |  |  |  |  |  |  | 9,696 | 9,604 | 9,336
Revenue from other sources | [1] |  |  |  |  |  |  |  |  | 3,572 | 4,652 | 4,867
Total segment gross revenues |  |  |  |  |  |  |  |  |  | 13,268 | 14,256 | 14,203
Less: Banking and deposit interest expense |  |  |  |  |  |  |  |  |  | 62 | 144 | 95
Total segment adjusted operating revenues |  |  |  |  |  |  |  |  |  | 13,206 | 14,112 | 14,108
Total net revenues |  |  |  |  |  |  |  |  |  | 11,829 | 12,710 | 12,694
Total Segment [Member] | Consolidation, Eliminations [Member] |  |  |  |  |  |  |  |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Total segment adjusted operating revenues |  |  |  |  |  |  |  |  |  | 1,377 | 1,402 | 1,414
Total Segment [Member] | Management and financial advice fees [Member] |  |  |  |  |  |  |  |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Revenue from contracts with customers |  |  |  |  |  |  |  |  |  | 6,727 | 6,371 | 6,120
Total Segment [Member] | Management and financial advice fees [Member] | Asset Management: Retail [Member] |  |  |  |  |  |  |  |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Revenue from contracts with customers |  |  |  |  |  |  |  |  |  | 1,822 | 1,783 | 1,874
Total Segment [Member] | Management and financial advice fees [Member] | Asset Management: Institutional [Member] |  |  |  |  |  |  |  |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Revenue from contracts with customers |  |  |  |  |  |  |  |  |  | 442 | 495 | 453
Total Segment [Member] | Management and financial advice fees [Member] | Advisory fees [Member] |  |  |  |  |  |  |  |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Revenue from contracts with customers |  |  |  |  |  |  |  |  |  | 3,511 | 3,156 | 2,865
Total Segment [Member] | Management and financial advice fees [Member] | Financial Planning Fees [Member] |  |  |  |  |  |  |  |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Revenue from contracts with customers |  |  |  |  |  |  |  |  |  | 348 | 330 | 318
Total Segment [Member] | Management and financial advice fees [Member] | Transaction and other fees [Member] |  |  |  |  |  |  |  |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Revenue from contracts with customers |  |  |  |  |  |  |  |  |  | 604 | 607 | 610
Total Segment [Member] | Distribution fees [Member] |  |  |  |  |  |  |  |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Revenue from contracts with customers |  |  |  |  |  |  |  |  |  | 2,776 | 3,052 | 3,041
Total Segment [Member] | Distribution fees [Member] | Mutual Funds [Member] |  |  |  |  |  |  |  |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Revenue from contracts with customers |  |  |  |  |  |  |  |  |  | 974 | 963 | 989
Total Segment [Member] | Distribution fees [Member] | Insurance and annuity products [Member] |  |  |  |  |  |  |  |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Revenue from contracts with customers |  |  |  |  |  |  |  |  |  | 1,372 | 1,409 | 1,430
Total Segment [Member] | Distribution fees [Member] | Other products [Member] |  |  |  |  |  |  |  |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Revenue from contracts with customers |  |  |  |  |  |  |  |  |  | 430 | 680 | 622
Total Segment [Member] | Other revenues [Member] |  |  |  |  |  |  |  |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Revenue from contracts with customers |  |  |  |  |  |  |  |  |  | 193 | 181 | 175
Advice & Wealth Management [Member] |  |  |  |  |  |  |  |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Revenue from contracts with customers |  |  |  |  |  |  |  |  |  | 6,395 | 6,299 | 5,950
Revenue from other sources | [1] |  |  |  |  |  |  |  |  | 339 | 436 | 328
Total segment gross revenues |  |  |  |  |  |  |  |  |  | 6,734 | 6,735 | 6,278
Less: Banking and deposit interest expense |  |  |  |  |  |  |  |  |  | 59 | 136 | 89
Total segment adjusted operating revenues |  |  |  |  |  |  |  |  |  | 6,675 | 6,599 | 6,189
Total net revenues |  |  |  |  |  |  |  |  |  | 5,782 | 5,675 | 5,237
Advice & Wealth Management [Member] | Consolidation, Eliminations [Member] |  |  |  |  |  |  |  |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Total segment adjusted operating revenues |  |  |  |  |  |  |  |  |  | 893 | 924 | 952
Advice & Wealth Management [Member] | Management and financial advice fees [Member] |  |  |  |  |  |  |  |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Revenue from contracts with customers |  |  |  |  |  |  |  |  |  | 4,211 | 3,841 | 3,538
Advice & Wealth Management [Member] | Management and financial advice fees [Member] | Advisory fees [Member] |  |  |  |  |  |  |  |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Revenue from contracts with customers |  |  |  |  |  |  |  |  |  | 3,511 | 3,156 | 2,865
Advice & Wealth Management [Member] | Management and financial advice fees [Member] | Financial Planning Fees [Member] |  |  |  |  |  |  |  |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Revenue from contracts with customers |  |  |  |  |  |  |  |  |  | 348 | 330 | 318
Advice & Wealth Management [Member] | Management and financial advice fees [Member] | Transaction and other fees [Member] |  |  |  |  |  |  |  |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Revenue from contracts with customers |  |  |  |  |  |  |  |  |  | 352 | 355 | 355
Advice & Wealth Management [Member] | Distribution fees [Member] |  |  |  |  |  |  |  |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Revenue from contracts with customers |  |  |  |  |  |  |  |  |  | 2,002 | 2,281 | 2,241
Advice & Wealth Management [Member] | Distribution fees [Member] | Mutual Funds [Member] |  |  |  |  |  |  |  |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Revenue from contracts with customers |  |  |  |  |  |  |  |  |  | 737 | 726 | 729
Advice & Wealth Management [Member] | Distribution fees [Member] | Insurance and annuity products [Member] |  |  |  |  |  |  |  |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Revenue from contracts with customers |  |  |  |  |  |  |  |  |  | 835 | 875 | 890
Advice & Wealth Management [Member] | Distribution fees [Member] | Other products [Member] |  |  |  |  |  |  |  |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Revenue from contracts with customers |  |  |  |  |  |  |  |  |  | 430 | 680 | 622
Advice & Wealth Management [Member] | Other revenues [Member] |  |  |  |  |  |  |  |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Revenue from contracts with customers |  |  |  |  |  |  |  |  |  | 182 | 177 | 171
Asset Management [Member] |  |  |  |  |  |  |  |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Revenue from contracts with customers |  |  |  |  |  |  |  |  |  | 2,867 | 2,879 | 2,953
Revenue from other sources | [1] |  |  |  |  |  |  |  |  | 24 | 34 | 58
Total segment gross revenues |  |  |  |  |  |  |  |  |  | 2,891 | 2,913 | 3,011
Total segment adjusted operating revenues |  |  |  |  |  |  |  |  |  | 2,891 | 2,913 | 3,011
Total net revenues |  |  |  |  |  |  |  |  |  | 2,838 | 2,858 | 2,961
Asset Management [Member] | Consolidation, Eliminations [Member] |  |  |  |  |  |  |  |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Total segment adjusted operating revenues |  |  |  |  |  |  |  |  |  | 53 | 55 | 50
Asset Management [Member] | Management and financial advice fees [Member] |  |  |  |  |  |  |  |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Revenue from contracts with customers |  |  |  |  |  |  |  |  |  | 2,454 | 2,467 | 2,517
Asset Management [Member] | Management and financial advice fees [Member] | Asset Management: Retail [Member] |  |  |  |  |  |  |  |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Revenue from contracts with customers |  |  |  |  |  |  |  |  |  | 1,822 | 1,783 | 1,874
Asset Management [Member] | Management and financial advice fees [Member] | Asset Management: Institutional [Member] |  |  |  |  |  |  |  |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Revenue from contracts with customers |  |  |  |  |  |  |  |  |  | 442 | 495 | 453
Asset Management [Member] | Management and financial advice fees [Member] | Transaction and other fees [Member] |  |  |  |  |  |  |  |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Revenue from contracts with customers |  |  |  |  |  |  |  |  |  | 190 | 189 | 190
Asset Management [Member] | Distribution fees [Member] |  |  |  |  |  |  |  |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Revenue from contracts with customers |  |  |  |  |  |  |  |  |  | 411 | 408 | 433
Asset Management [Member] | Distribution fees [Member] | Mutual Funds [Member] |  |  |  |  |  |  |  |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Revenue from contracts with customers |  |  |  |  |  |  |  |  |  | 237 | 237 | 260
Asset Management [Member] | Distribution fees [Member] | Insurance and annuity products [Member] |  |  |  |  |  |  |  |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Revenue from contracts with customers |  |  |  |  |  |  |  |  |  | 174 | 171 | 173
Asset Management [Member] | Other revenues [Member] |  |  |  |  |  |  |  |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Revenue from contracts with customers |  |  |  |  |  |  |  |  |  | 2 | 4 | 3
Protection [Member] | Other revenues [Member] |  |  |  |  |  |  |  |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Revenue from contracts with customers |  |  |  |  |  |  |  |  |  | 3 |  |
Corporate Segment [Member] |  |  |  |  |  |  |  |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Revenue from contracts with customers |  |  |  |  |  |  |  |  |  | 3 | 6 | 7
Revenue from other sources | [1] |  |  |  |  |  |  |  |  | 546 | 1,479 | 1,740
Total segment gross revenues |  |  |  |  |  |  |  |  |  | 549 | 1,485 | 1,747
Less: Banking and deposit interest expense |  |  |  |  |  |  |  |  |  | 3 | 8 | 6
Total segment adjusted operating revenues |  |  |  |  |  |  |  |  |  | 546 | 1,477 | 1,741
Total net revenues |  |  |  |  |  |  |  |  |  | 548 | 1,483 | 1,746
Corporate Segment [Member] | Consolidation, Eliminations [Member] |  |  |  |  |  |  |  |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Total segment adjusted operating revenues |  |  |  |  |  |  |  |  |  | (2) | (6) | (5)
Corporate Segment [Member] | Distribution fees [Member] |  |  |  |  |  |  |  |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Revenue from contracts with customers |  |  |  |  |  |  |  |  |  |  | 6 | 7
Corporate Segment [Member] | Distribution fees [Member] | Insurance and annuity products [Member] |  |  |  |  |  |  |  |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Revenue from contracts with customers |  |  |  |  |  |  |  |  |  |  | 6 | 7
Non-Operating [Member] |  |  |  |  |  |  |  |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Revenue from other sources | [1] |  |  |  |  |  |  |  |  | 77 | 265 | 158
Total segment gross revenues |  |  |  |  |  |  |  |  |  | 77 | 265 | 158
Total segment adjusted operating revenues |  |  |  |  |  |  |  |  |  | 77 | 265 | 158
Total net revenues |  |  |  |  |  |  |  |  |  | 70 | 257 | 141
Non-Operating [Member] | Consolidation, Eliminations [Member] |  |  |  |  |  |  |  |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Total segment adjusted operating revenues |  |  |  |  |  |  |  |  |  | 7 | 8 | 17
Retirement & Protection Solutions |  |  |  |  |  |  |  |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Revenue from contracts with customers |  |  |  |  |  |  |  |  |  | 431 | 420 | 426
Revenue from other sources | [1] |  |  |  |  |  |  |  |  | 2,663 | 2,703 | 2,741
Total segment gross revenues |  |  |  |  |  |  |  |  |  | 3,094 | 3,123 | 3,167
Total segment adjusted operating revenues |  |  |  |  |  |  |  |  |  | 3,094 | 3,123 | 3,167
Total net revenues |  |  |  |  |  |  |  |  |  | 2,661 | 2,694 | 2,750
Retirement & Protection Solutions | Consolidation, Eliminations [Member] |  |  |  |  |  |  |  |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Total segment adjusted operating revenues |  |  |  |  |  |  |  |  |  | 433 | 429 | 417
Retirement & Protection Solutions | Management and financial advice fees [Member] |  |  |  |  |  |  |  |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Revenue from contracts with customers |  |  |  |  |  |  |  |  |  | 62 | 63 | 65
Retirement & Protection Solutions | Management and financial advice fees [Member] | Transaction and other fees [Member] |  |  |  |  |  |  |  |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Revenue from contracts with customers |  |  |  |  |  |  |  |  |  | 62 | 63 | 65
Retirement & Protection Solutions | Distribution fees [Member] |  |  |  |  |  |  |  |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Revenue from contracts with customers |  |  |  |  |  |  |  |  |  | 363 | 357 | 360
Retirement & Protection Solutions | Distribution fees [Member] | Insurance and annuity products [Member] |  |  |  |  |  |  |  |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Revenue from contracts with customers |  |  |  |  |  |  |  |  |  | 363 | $ 357 | 360
Retirement & Protection Solutions | Other revenues [Member] |  |  |  |  |  |  |  |  |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Revenue from contracts with customers |  |  |  |  |  |  |  |  |  | $ 6 |  | $ 1
[1] | Revenues not included in the scope of the revenue from contracts with customers standard. The amounts primarily consist of revenue associated with insurance and annuity products or financial instruments.

X
- Definition Amount of revenues from sources other than contracts with customers + References No definition available. + Details
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