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Revenue from Contracts with Customers - Disaggregated Revenue (Details) - USD ($) $ in Millions | 3 Months Ended | 9 Months Ended
--- | --- | ---
Sep. 30, 2021 | Sep. 30, 2020 | Sep. 30, 2021 | Sep. 30, 2020
Revenue disaggregated by segment |  |  |  |  |  |  |  |  |
Total revenues |  | $ 2,906 |  | $ 3,013 |  | $ 9,681 |  | $ 8,769 |
Banking and deposit interest expense |  | (3) |  | (10) |  | (10) |  | (53) |
Total net revenues |  | 2,903 |  | 3,003 |  | 9,671 |  | 8,716 |
Management and financial advice fees |  |  |  |  |  |  |  |  |
Revenue disaggregated by segment |  |  |  |  |  |  |  |  |
Revenue from contracts with customers |  | 2,367 |  | 1,893 |  | 6,720 |  | 5,365 |
Distribution fees |  |  |  |  |  |  |  |  |
Revenue disaggregated by segment |  |  |  |  |  |  |  |  |
Revenue from contracts with customers |  | 458 |  | 400 |  | 1,368 |  | 1,239 |
Advice and Wealth Management Segment |  |  |  |  |  |  |  |  |
Revenue disaggregated by segment |  |  |  |  |  |  |  |  |
Total net revenues |  | 1,787 |  | 1,448 |  | 5,130 |  | 4,250 |
Asset Management Segment |  |  |  |  |  |  |  |  |
Revenue disaggregated by segment |  |  |  |  |  |  |  |  |
Total net revenues |  | 903 |  | 726 |  | 2,583 |  | 2,054 |
Retirement and Protection Solutions Segment |  |  |  |  |  |  |  |  |
Revenue disaggregated by segment |  |  |  |  |  |  |  |  |
Total net revenues |  | 712 |  | 671 |  | 2,073 |  | 1,976 |
Corporate and Other Segment |  |  |  |  |  |  |  |  |
Revenue disaggregated by segment |  |  |  |  |  |  |  |  |
Total net revenues |  | 113 |  | 132 |  | 370 |  | 413 |
Reportable segments |  |  |  |  |  |  |  |  |
Revenue disaggregated by segment |  |  |  |  |  |  |  |  |
Revenue from contracts with customers |  | 3,012 |  | 2,433 |  | 8,672 |  | 7,089 |
Revenue from other sources | [1] | 901 |  | 896 |  | 2,668 |  | 2,665 |
Total revenues |  | 3,913 |  | 3,329 |  | 11,340 |  | 9,754 |
Banking and deposit interest expense |  | (3) |  | (10) |  | (11) |  | (55) |
Total net revenues |  | 3,910 |  | 3,319 |  | 11,329 |  | 9,699 |
Reportable segments | Management and financial advice fees |  |  |  |  |  |  |  |  |
Revenue disaggregated by segment |  |  |  |  |  |  |  |  |
Revenue from contracts with customers |  | 2,179 |  | 1,726 |  | 6,177 |  | 4,892 |
Reportable segments | Asset Management: Retail |  |  |  |  |  |  |  |  |
Revenue disaggregated by segment |  |  |  |  |  |  |  |  |
Revenue from contracts with customers |  | 587 |  | 466 |  | 1,685 |  | 1,330 |
Reportable segments | Asset Management: Institutional |  |  |  |  |  |  |  |  |
Revenue disaggregated by segment |  |  |  |  |  |  |  |  |
Revenue from contracts with customers |  | 143 |  | 122 |  | 397 |  | 308 |
Reportable segments | Advisory fees |  |  |  |  |  |  |  |  |
Revenue disaggregated by segment |  |  |  |  |  |  |  |  |
Revenue from contracts with customers |  | 1,189 |  | 907 |  | 3,330 |  | 2,558 |
Reportable segments | Financial planning fees |  |  |  |  |  |  |  |  |
Revenue disaggregated by segment |  |  |  |  |  |  |  |  |
Revenue from contracts with customers |  | 91 |  | 81 |  | 272 |  | 248 |
Reportable segments | Transaction and other fees |  |  |  |  |  |  |  |  |
Revenue disaggregated by segment |  |  |  |  |  |  |  |  |
Revenue from contracts with customers |  | 169 |  | 150 |  | 493 |  | 448 |
Reportable segments | Distribution fees |  |  |  |  |  |  |  |  |
Revenue disaggregated by segment |  |  |  |  |  |  |  |  |
Revenue from contracts with customers |  | 785 |  | 658 |  | 2,338 |  | 2,049 |
Reportable segments | Mutual funds |  |  |  |  |  |  |  |  |
Revenue disaggregated by segment |  |  |  |  |  |  |  |  |
Revenue from contracts with customers |  | 289 |  | 245 |  | 844 |  | 714 |
Reportable segments | Insurance and annuity |  |  |  |  |  |  |  |  |
Revenue disaggregated by segment |  |  |  |  |  |  |  |  |
Revenue from contracts with customers |  | 400 |  | 322 |  | 1,188 |  | 1,001 |
Reportable segments | Other products |  |  |  |  |  |  |  |  |
Revenue disaggregated by segment |  |  |  |  |  |  |  |  |
Revenue from contracts with customers |  | 96 |  | 91 |  | 306 |  | 334 |
Reportable segments | Other revenues |  |  |  |  |  |  |  |  |
Revenue disaggregated by segment |  |  |  |  |  |  |  |  |
Revenue from contracts with customers |  | 48 |  | 49 |  | 157 |  | 148 |
Reportable segments | Advice and Wealth Management Segment |  |  |  |  |  |  |  |  |
Revenue disaggregated by segment |  |  |  |  |  |  |  |  |
Revenue from contracts with customers |  | 1,981 |  | 1,600 |  | 5,706 |  | 4,688 |
Revenue from other sources | [1] | 70 |  | 77 |  | 211 |  | 264 |
Total revenues |  | 2,051 |  | 1,677 |  | 5,917 |  | 4,952 |
Banking and deposit interest expense |  | (3) |  | (10) |  | (10) |  | (53) |
Total net revenues |  | 2,048 |  | 1,667 |  | 5,907 |  | 4,899 |
Reportable segments | Advice and Wealth Management Segment | Management and financial advice fees |  |  |  |  |  |  |  |  |
Revenue disaggregated by segment |  |  |  |  |  |  |  |  |
Revenue from contracts with customers |  | 1,374 |  | 1,077 |  | 3,878 |  | 3,070 |
Reportable segments | Advice and Wealth Management Segment | Advisory fees |  |  |  |  |  |  |  |  |
Revenue disaggregated by segment |  |  |  |  |  |  |  |  |
Revenue from contracts with customers |  | 1,189 |  | 907 |  | 3,330 |  | 2,558 |
Reportable segments | Advice and Wealth Management Segment | Financial planning fees |  |  |  |  |  |  |  |  |
Revenue disaggregated by segment |  |  |  |  |  |  |  |  |
Revenue from contracts with customers |  | 91 |  | 81 |  | 272 |  | 248 |
Reportable segments | Advice and Wealth Management Segment | Transaction and other fees |  |  |  |  |  |  |  |  |
Revenue disaggregated by segment |  |  |  |  |  |  |  |  |
Revenue from contracts with customers |  | 94 |  | 89 |  | 276 |  | 264 |
Reportable segments | Advice and Wealth Management Segment | Distribution fees |  |  |  |  |  |  |  |  |
Revenue disaggregated by segment |  |  |  |  |  |  |  |  |
Revenue from contracts with customers |  | 561 |  | 479 |  | 1,682 |  | 1,480 |
Reportable segments | Advice and Wealth Management Segment | Mutual funds |  |  |  |  |  |  |  |  |
Revenue disaggregated by segment |  |  |  |  |  |  |  |  |
Revenue from contracts with customers |  | 219 |  | 186 |  | 638 |  | 540 |
Reportable segments | Advice and Wealth Management Segment | Insurance and annuity |  |  |  |  |  |  |  |  |
Revenue disaggregated by segment |  |  |  |  |  |  |  |  |
Revenue from contracts with customers |  | 246 |  | 202 |  | 738 |  | 606 |
Reportable segments | Advice and Wealth Management Segment | Other products |  |  |  |  |  |  |  |  |
Revenue disaggregated by segment |  |  |  |  |  |  |  |  |
Revenue from contracts with customers |  | 96 |  | 91 |  | 306 |  | 334 |
Reportable segments | Advice and Wealth Management Segment | Other revenues |  |  |  |  |  |  |  |  |
Revenue disaggregated by segment |  |  |  |  |  |  |  |  |
Revenue from contracts with customers |  | 46 |  | 44 |  | 146 |  | 138 |
Reportable segments | Asset Management Segment |  |  |  |  |  |  |  |  |
Revenue disaggregated by segment |  |  |  |  |  |  |  |  |
Revenue from contracts with customers |  | 908 |  | 739 |  | 2,608 |  | 2,082 |
Revenue from other sources | [1] | 7 |  |  |  | 14 |  | 11 |
Total revenues |  | 915 |  | 739 |  | 2,622 |  | 2,093 |
Total net revenues |  | 915 |  | 739 |  | 2,622 |  | 2,093 |
Reportable segments | Asset Management Segment | Management and financial advice fees |  |  |  |  |  |  |  |  |
Revenue disaggregated by segment |  |  |  |  |  |  |  |  |
Revenue from contracts with customers |  | 787 |  | 635 |  | 2,247 |  | 1,777 |
Reportable segments | Asset Management Segment | Asset Management: Retail |  |  |  |  |  |  |  |  |
Revenue disaggregated by segment |  |  |  |  |  |  |  |  |
Revenue from contracts with customers |  | 587 |  | 466 |  | 1,685 |  | 1,330 |
Reportable segments | Asset Management Segment | Asset Management: Institutional |  |  |  |  |  |  |  |  |
Revenue disaggregated by segment |  |  |  |  |  |  |  |  |
Revenue from contracts with customers |  | 143 |  | 122 |  | 397 |  | 308 |
Reportable segments | Asset Management Segment | Transaction and other fees |  |  |  |  |  |  |  |  |
Revenue disaggregated by segment |  |  |  |  |  |  |  |  |
Revenue from contracts with customers |  | 57 |  | 47 |  | 165 |  | 139 |
Reportable segments | Asset Management Segment | Distribution fees |  |  |  |  |  |  |  |  |
Revenue disaggregated by segment |  |  |  |  |  |  |  |  |
Revenue from contracts with customers |  | 120 |  | 104 |  | 352 |  | 303 |
Reportable segments | Asset Management Segment | Mutual funds |  |  |  |  |  |  |  |  |
Revenue disaggregated by segment |  |  |  |  |  |  |  |  |
Revenue from contracts with customers |  | 70 |  | 59 |  | 206 |  | 174 |
Reportable segments | Asset Management Segment | Insurance and annuity |  |  |  |  |  |  |  |  |
Revenue disaggregated by segment |  |  |  |  |  |  |  |  |
Revenue from contracts with customers |  | 50 |  | 45 |  | 146 |  | 129 |
Reportable segments | Asset Management Segment | Other revenues |  |  |  |  |  |  |  |  |
Revenue disaggregated by segment |  |  |  |  |  |  |  |  |
Revenue from contracts with customers |  | 1 |  |  |  | 9 |  | 2 |
Reportable segments | Retirement and Protection Solutions Segment |  |  |  |  |  |  |  |  |
Revenue disaggregated by segment |  |  |  |  |  |  |  |  |
Revenue from contracts with customers |  | 122 |  | 94 |  | 356 |  | 316 |
Revenue from other sources | [1] | 712 |  | 687 |  | 2,073 |  | 1,979 |
Total revenues |  | 834 |  | 781 |  | 2,429 |  | 2,295 |
Total net revenues |  | 834 |  | 781 |  | 2,429 |  | 2,295 |
Reportable segments | Retirement and Protection Solutions Segment | Management and financial advice fees |  |  |  |  |  |  |  |  |
Revenue disaggregated by segment |  |  |  |  |  |  |  |  |
Revenue from contracts with customers |  | 18 |  | 14 |  | 52 |  | 45 |
Reportable segments | Retirement and Protection Solutions Segment | Transaction and other fees |  |  |  |  |  |  |  |  |
Revenue disaggregated by segment |  |  |  |  |  |  |  |  |
Revenue from contracts with customers |  | 18 |  | 14 |  | 52 |  | 45 |
Reportable segments | Retirement and Protection Solutions Segment | Distribution fees |  |  |  |  |  |  |  |  |
Revenue disaggregated by segment |  |  |  |  |  |  |  |  |
Revenue from contracts with customers |  | 104 |  | 75 |  | 304 |  | 266 |
Reportable segments | Retirement and Protection Solutions Segment | Insurance and annuity |  |  |  |  |  |  |  |  |
Revenue disaggregated by segment |  |  |  |  |  |  |  |  |
Revenue from contracts with customers |  | 104 |  | 75 |  | 304 |  | 266 |
Reportable segments | Corporate and Other Segment |  |  |  |  |  |  |  |  |
Revenue disaggregated by segment |  |  |  |  |  |  |  |  |
Revenue from contracts with customers |  | 1 |  |  |  | 2 |  | 3 |
Revenue from other sources | [1] | 112 |  | 132 |  | 370 |  | 411 |
Total revenues |  | 113 |  | 132 |  | 372 |  | 414 |
Banking and deposit interest expense |  |  |  |  |  | (1) |  | (2) |
Total net revenues |  | 113 |  | 132 |  | 371 |  | 412 |
Reportable segments | Corporate and Other Segment | Other revenues |  |  |  |  |  |  |  |  |
Revenue disaggregated by segment |  |  |  |  |  |  |  |  |
Revenue from contracts with customers |  | 1 |  |  |  | 2 |  | 3 |
Intersegment eliminations |  |  |  |  |  |  |  |  |
Revenue disaggregated by segment |  |  |  |  |  |  |  |  |
Total net revenues |  | (395) | [2] | (342) | [2] | (1,173) | [3] | (1,006) | [3]
Intersegment eliminations | Advice and Wealth Management Segment |  |  |  |  |  |  |  |  |
Revenue disaggregated by segment |  |  |  |  |  |  |  |  |
Total net revenues |  | (261) |  | (219) |  | (777) |  | (649) |
Intersegment eliminations | Asset Management Segment |  |  |  |  |  |  |  |  |
Revenue disaggregated by segment |  |  |  |  |  |  |  |  |
Total net revenues |  | (12) |  | (13) |  | (39) |  | (39) |
Intersegment eliminations | Retirement and Protection Solutions Segment |  |  |  |  |  |  |  |  |
Revenue disaggregated by segment |  |  |  |  |  |  |  |  |
Total net revenues |  | (122) |  | (110) |  | (356) |  | (319) |
Intersegment eliminations | Corporate and Other Segment |  |  |  |  |  |  |  |  |
Revenue disaggregated by segment |  |  |  |  |  |  |  |  |
Total net revenues |  | 0 |  | 0 |  | (1) |  | 1 |
Segment reconciling items |  |  |  |  |  |  |  |  |
Revenue disaggregated by segment |  |  |  |  |  |  |  |  |
Total net revenues |  | (612) |  | 26 |  | (485) |  | 23 |
Non-operating |  |  |  |  |  |  |  |  |
Revenue disaggregated by segment |  |  |  |  |  |  |  |  |
Revenue from other sources | [1] | (605) |  | 27 |  | (472) |  | 28 |
Total revenues |  | (605) |  | 27 |  | (472) |  | 28 |
Total net revenues |  | (605) |  | 27 |  | (472) |  | 28 |
Total |  |  |  |  |  |  |  |  |
Revenue disaggregated by segment |  |  |  |  |  |  |  |  |
Revenue from other sources | [1] | 296 |  | 923 |  | 2,196 |  | 2,693 |
Total revenues |  | 3,308 |  | 3,356 |  | 10,868 |  | 9,782 |
Banking and deposit interest expense |  | (3) |  | (10) |  | (11) |  | (55) |
Total net revenues |  | 3,305 |  | 3,346 |  | 10,857 |  | 9,727 |
Eliminations |  |  |  |  |  |  |  |  |
Revenue disaggregated by segment |  |  |  |  |  |  |  |  |
Total net revenues |  | (402) |  | (343) |  | (1,186) |  | (1,011) |
Total Segments after intersegment eliminations | Reportable segments |  |  |  |  |  |  |  |  |
Revenue disaggregated by segment |  |  |  |  |  |  |  |  |
Total net revenues |  | 3,515 |  | 2,977 |  | 10,156 |  | 8,693 |
Non-operating | Eliminations |  |  |  |  |  |  |  |  |
Revenue disaggregated by segment |  |  |  |  |  |  |  |  |
Total net revenues |  | $ (7) |  | $ (1) |  | $ (13) |  | $ (5) |
[1] | Revenues not included in the scope of the revenue from contracts with customers standard. The amounts primarily consist of revenue associated with insurance and annuity products or financial instruments.
[2] | Represents the elimination of intersegment revenues recognized for the three months ended September 30, 2021 and 2020 in each segment as follows: Advice & Wealth Management ($261 million and $219 million, respectively); Asset Management ($12 million and $13 million, respectively); Retirement & Protection Solutions ($122 million and $110 million, respectively); and Corporate & Other (nil and nil, respectively).
[3] | Represents the elimination of intersegment revenues recognized for the nine months ended September 30, 2021 and 2020 in each segment as follows: Advice & Wealth Management ($777 million and $649 million, respectively); Asset Management ($39 million and $39 million, respectively); Retirement & Protection Solutions ($356 million and $319 million, respectively); and Corporate & Other ($1 million and $(1) million, respectively).

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