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RESTRUCTURING RESERVES | 12 Months Ended
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Dec. 31, 2017
Restructuring and Related Activities [Abstract] |
RESTRUCTURING RESERVES | RESTRUCTURING RESERVES The Company continues to evaluate performance and take restructuring actions such as the consolidation of the contact center network in the U.S. business, branch closures in the U.S. and Canada businesses and disposition of underperforming assets and businesses in the U.S., Canada and other businesses. The purpose of these initiatives is to reduce costs in the U.S. business and at the Company level (unallocated expense) and streamline and focus on profitability in the Canada and other businesses. Restructuring costs, net of gains, for the years ended December 31, 2017, 2016 and 2015 are as follows (in thousands of dollars):
| For the Year Ended December 31, 2017 |
| Cost of merchandise sold |  | Warehousing, marketing and administrative expenses |  | Total |
|  | Involuntary employee termination costs |  | Other charges (gains) |  |
United States | $ | 1,379 |  |  | $ | 32,134 |  |  | $ | (22,255 | ) |  | $ | 11,258 |  |
Canada | 8,310 |  |  | 15,001 |  |  | 15,976 |  |  | 39,287 |  |
Other businesses | 3,861 |  |  | 11,724 |  |  | 39,435 |  |  | 55,020 |  |
Unallocated expense | — |  |  | — |  |  | 10,593 |  |  | 10,593 |  |
Total | $ | 13,550 |  |  | $ | 58,859 |  |  | $ | 43,749 |  |  | $ | 116,158 |  |
| For the Year Ended December 31, 2016 |
| Cost of merchandise sold |  | Warehousing, marketing and administrative expenses |  | Total |
|  | Involuntary employee termination costs |  | Other charges (gains) |  |
United States | $ | 3,100 |  |  | $ | 21,151 |  |  | $ | (8,583 | ) |  | $ | 15,668 |  |
Canada | 1,605 |  |  | 12,536 |  |  | 857 |  |  | 14,998 |  |
Unallocated expense | — |  |  | — |  |  | 8,947 |  |  | 8,947 |  |
Total | $ | 4,705 |  |  | $ | 33,687 |  |  | $ | 1,221 |  |  | $ | 39,613 |  |
| For the Year Ended December 31, 2015 |
| Cost of merchandise sold |  | Warehousing, marketing and administrative expenses |  | Total |
|  | Involuntary employee termination costs |  | Other charges (gains) |  |
United States | $ | 1,194 |  |  | $ | 21,524 |  |  | $ | 12,754 |  |  | $ | 35,472 |  |
Canada | — |  |  | 4,183 |  |  | — |  |  | 4,183 |  |
Other businesses | — |  |  | — |  |  | 5,696 |  |  | 5,696 |  |
Total | $ | 1,194 |  |  | $ | 25,707 |  |  | $ | 18,450 |  |  | $ | 45,351 |  |
Other charges (gains) for all three years primarily include asset impairments and write-down losses in the U.S., Canada and at the Company level (unallocated expense) and other exit-related costs. The charges in the U.S. and Canada businesses are partially offset by gains from the sales of branches in those segments. Included in other charges (gains) is also approximately $18 million of accumulated foreign currency translations losses reclassified from Accumulated other comprehensive losses to earnings in other businesses primarily related to the wind-down of Colombia during 2017. Restructuring reserves are primarily recorded as part of Accrued compensation and benefits and Accrued expenses. The following summarizes the restructuring reserve activity for the years ended December 31, 2017 and 2016 (in thousands of dollars):
| Current assets write-downs |  | Fixed assets write-downs and disposals |  | Involuntary employee termination costs |  | Lease termination costs |  | Other costs |  | Total
Reserves as of January 1, 2016 | $ | — |  |  | $ | — |  |  | $ | 29,516 |  |  | $ | 5,070 |  |  | $ | — |  |  | $ | 34,586 |
Restructuring costs, net of (gains) | 4,684 |  |  | (9,289 | ) |  | 33,687 |  |  | 3,432 |  |  | 7,099 |  |  | 39,613 |
Cash (paid) received | (2,933 | ) |  | 18,235 |  |  | (38,193 | ) |  | (5,377 | ) |  | (5,710 | ) |  | (33,978 | )
Non-cash, translation and others | $ | (1,584 | ) |  | $ | (8,946 | ) |  | $ | (469 | ) |  | $ | — |  |  | $ | (878 | ) |  | $ | (11,877 | )
Reserves as of December 31, 2016 | $ | 167 |  |  | $ | — |  |  | $ | 24,541 |  |  | $ | 3,125 |  |  | $ | 511 |  |  | $ | 28,344 |
Restructuring costs, net of (gains) | 13,892 |  |  | 511 |  |  | 58,859 |  |  | 5,572 |  |  | 37,324 |  |  | 116,158 |
Cash (paid) received | (898 | ) |  | 23,624 |  |  | (34,066 | ) |  | (3,770 | ) |  | (7,639 | ) |  | (22,749 | )
Non-cash, translation and others | (60 | ) |  | (23,394 | ) |  | 955 |  |  | (34 | ) |  | (17,432 | ) |  | (39,965 | )
Reserves as of December 31, 2017 | $ | 13,101 |  |  | $ | 741 |  |  | $ | 50,289 |  |  | $ | 4,893 |  |  | $ | 12,764 |  |  | $ | 81,788 |
The cumulative amounts incurred to date and expected (excluding results of sales of real estate) in connection with the Company's restructuring actions for active programs are as follows (in thousands of dollars):
| Cumulative amount incurred to date |  | Additional amount expected
United States | $ | 62,398 |  |  | $ | 5,075 |
Canada | 58,468 |  |  | 11,428 |
Other businesses | 60,716 |  |  | 135 |
Unallocated expense | 19,540 |  |  | — |
Total | $ | 201,122 |  |  | $ | 16,638 |

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- Definition The entire disclosure for restructuring and related activities. Description of restructuring activities such as exit and disposal activities, include facts and circumstances leading to the plan, the expected plan completion date, the major types of costs associated with the plan activities, total expected costs, the accrual balance at the end of the period, and the periods over which the remaining accrual will be settled. + References Reference 1: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 420 -URI http://asc.fasb.org/topic&trid=2175745 + Details
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