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Tangible assets (Details) - BRL (R$)
R$ in Thousands
 12 Months Ended
Dec. 31, 2025
Dec. 31, 2024
Cost [Member]    
IfrsStatementLineItems [Line Items]    
Balance at beginning R$ 18,768,369 R$ 19,863,841
Additions 921,361 854,994
Write-off (2,574,398) (1,349,342)
Cancellation of lease agreements (1,324,249) (601,124)
Transfers
Balance at ending 15,791,082 18,768,369
Cost [Member] | Land and buildings [member]    
IfrsStatementLineItems [Line Items]    
Balance at beginning 2,598,162 2,644,882
Additions 440
Write-off (83,429) (47,160)
Cancellation of lease agreements
Transfers (4,421)
Balance at ending 2,510,312 2,598,162
Cost [Member] | Vehicles [member]    
IfrsStatementLineItems [Line Items]    
Balance at beginning 7,912,369 7,896,258
Additions 307,624 450,877
Write-off (1,736,033) (516,980)
Cancellation of lease agreements
Transfers 51,558 82,214
Balance at ending 6,535,519 7,912,369
Cost [Member] | Leased Fixed Assets [Member]    
IfrsStatementLineItems [Line Items]    
Balance at beginning 2,796,257 3,266,685
Additions 361,295 130,696
Write-off (17,915)
Cancellation of lease agreements (1,324,249) (601,124)
Transfers
Balance at ending 1,815,388 2,796,257
Cost [Member] | Facilities [Member]    
IfrsStatementLineItems [Line Items]    
Balance at beginning 1,773,245 1,870,381
Additions 33,709 29,535
Write-off (121,931) (133,840)
Cancellation of lease agreements
Transfers 27,566 7,169
Balance at ending 1,712,588 1,773,245
Cost [Member] | Improvements To Third Party Properties [Member]    
IfrsStatementLineItems [Line Items]    
Balance at beginning 3,582,981 4,075,464
Additions 80,028 138,179
Write-off (614,920) (650,968)
Cancellation of lease agreements
Transfers 30,441 20,306
Balance at ending 3,078,529 3,582,981
Cost [Member] | Fixed Assets In Progress [Member]    
IfrsStatementLineItems [Line Items]    
Balance at beginning 105,355 110,171
Additions 138,705 105,267
Write-off (171) (394)
Cancellation of lease agreements
Transfers (105,143) (109,689)
Balance at ending 138,746 105,355
Accumulated Depreciation [Member]    
IfrsStatementLineItems [Line Items]    
Balance at beginning (12,742,964) (12,773,741)
Additions (1,087,034) (1,586,277)
Write-off 3,087,582 1,617,054
Balance at ending (10,742,416) (12,742,964)
Accumulated Depreciation [Member] | Land and buildings [member]    
IfrsStatementLineItems [Line Items]    
Balance at beginning (1,078,713) (1,033,630)
Additions (69,933) (84,982)
Write-off 23,460 39,899
Balance at ending (1,125,186) (1,078,713)
Accumulated Depreciation [Member] | Vehicles [member]    
IfrsStatementLineItems [Line Items]    
Balance at beginning (5,787,712) (5,386,398)
Additions (491,174) (831,244)
Write-off 1,553,784 429,930
Balance at ending (4,725,102) (5,787,712)
Accumulated Depreciation [Member] | Leased Fixed Assets [Member]    
IfrsStatementLineItems [Line Items]    
Balance at beginning (1,736,894) (1,873,759)
Additions (294,817) (390,712)
Write-off 933,570 527,577
Balance at ending (1,098,140) (1,736,894)
Accumulated Depreciation [Member] | Facilities [Member]    
IfrsStatementLineItems [Line Items]    
Balance at beginning (1,401,660) (1,427,031)
Additions (83,263) (89,836)
Write-off 100,465 115,207
Balance at ending (1,384,458) (1,401,660)
Accumulated Depreciation [Member] | Improvements To Third Party Properties [Member]    
IfrsStatementLineItems [Line Items]    
Balance at beginning (2,737,985) (3,052,923)
Additions (147,848) (189,503)
Write-off 476,303 504,441
Balance at ending (2,409,529) (2,737,985)
Accumulated Depreciation [Member] | Fixed Assets In Progress [Member]    
IfrsStatementLineItems [Line Items]    
Balance at beginning
Additions  
Write-off  
Balance at ending
Impairment Losses [Member]    
IfrsStatementLineItems [Line Items]    
Impacts on results   (4,537)
Impairment Losses [Member] | Land and buildings [member]    
IfrsStatementLineItems [Line Items]    
Impacts on results   (4,537)
Impairment Losses [Member] | Vehicles [member]    
IfrsStatementLineItems [Line Items]    
Impacts on results  
Impairment Losses [Member] | Leased Fixed Assets [Member]    
IfrsStatementLineItems [Line Items]    
Impacts on results  
Impairment Losses [Member] | Facilities [Member]    
IfrsStatementLineItems [Line Items]    
Impacts on results  
Impairment Losses [Member] | Improvements To Third Party Properties [Member]    
IfrsStatementLineItems [Line Items]    
Impacts on results  
Impairment Losses [Member] | Fixed Assets In Progress [Member]    
IfrsStatementLineItems [Line Items]    
Impacts on results  
Accumulated impairment [member]    
IfrsStatementLineItems [Line Items]    
Balance at beginning (3,503)  
Balance at ending (2,533) (3,503)
Impacts on results 970 1,034
Accumulated impairment [member] | Land and buildings [member]    
IfrsStatementLineItems [Line Items]    
Balance at beginning (3,503)  
Balance at ending (2,533) (3,503)
Impacts on results 970 1,034
Accumulated impairment [member] | Vehicles [member]    
IfrsStatementLineItems [Line Items]    
Balance at beginning  
Balance at ending
Impacts on results  
Accumulated impairment [member] | Leased Fixed Assets [Member]    
IfrsStatementLineItems [Line Items]    
Balance at beginning  
Balance at ending
Impacts on results  
Accumulated impairment [member] | Facilities [Member]    
IfrsStatementLineItems [Line Items]    
Balance at beginning  
Balance at ending
Impacts on results  
Accumulated impairment [member] | Improvements To Third Party Properties [Member]    
IfrsStatementLineItems [Line Items]    
Balance at beginning  
Balance at ending
Impacts on results  
Gross carrying amount [member]    
IfrsStatementLineItems [Line Items]    
Balance carrying amount 5,046,133 6,021,900
Gross carrying amount [member] | Land and buildings [member]    
IfrsStatementLineItems [Line Items]    
Balance carrying amount 1,382,593 1,515,947
Gross carrying amount [member] | Vehicles [member]    
IfrsStatementLineItems [Line Items]    
Balance carrying amount 1,810,417 2,124,655
Gross carrying amount [member] | Leased Fixed Assets [Member]    
IfrsStatementLineItems [Line Items]    
Balance carrying amount 717,247 1,059,363
Gross carrying amount [member] | Facilities [Member]    
IfrsStatementLineItems [Line Items]    
Balance carrying amount 328,130 371,585
Gross carrying amount [member] | Improvements To Third Party Properties [Member]    
IfrsStatementLineItems [Line Items]    
Balance carrying amount 669,000 844,996
Gross carrying amount [member] | Fixed Assets In Progress [Member]    
IfrsStatementLineItems [Line Items]    
Balance carrying amount R$ 138,746 R$ 105,354