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Consolidated Statements of Operations - USD ($)
$ in Millions
 12 Months Ended
Dec. 31, 2020
Dec. 31, 2019
Dec. 31, 2018
Revenues      
Earned premiums $ 17,288 $ 16,923 $ 15,869
Fee income 1,277 1,301 1,313
Net investment income 1,846 1,951 1,780
Net realized capital gains (losses) (14) 395 (112)
Other revenues 126 170 105
Total revenues 20,523 20,740 18,955
Benefits, losses and expenses      
Benefits, losses and loss adjustment expenses 11,805 11,472 11,165
Amortization of deferred policy acquisition costs ("DAC") 1,706 1,622 1,384
Insurance operating costs and other expenses 4,480 4,580 4,281
Loss on extinguishment of debt 0 (90) (6)
Reinsurance, Loss on Uncollectible Accounts in Period, Amount 0 91 0
Interest expense 236 259 298
Amortization of other intangible assets 72 66 68
Restructuring and other costs 104 0 0
Total benefits, losses and expenses 18,403 18,180 17,202
Income from continuing operations before income taxes 2,120 2,560 1,753
Income tax expense 383 475 268
Income from continuing operations, net of tax 1,737 2,085 1,485
Income from discontinued operations, net of tax 0 0 322
Net income 1,737 2,085 1,807
Preferred stock dividends 21 21 6
Net income available to common stockholders $ 1,716 $ 2,064 $ 1,801
Earnings per common share      
Income (loss) from continuing operations Basic $ 4.79 $ 5.72 $ 4.13
Income (loss) from continuing operations Diluted 4.76 5.66 4.06
Net income (loss) Basic 4.79 5.72 5.03
Net income (loss) Diluted $ 4.76 $ 5.66 $ 4.95